1. Machado Auto Sales

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    Miami, FL

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    Machado Auto Sales

    5.0 (3 reviews)
    Open • 9:30 am - 7:00 pm

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    9 years ago

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    Miami Motor Group

    Miami Motor Group

    (1 review)

    Grapeland Heights

    1-Star Review - Very Disappointed With My Experience…read more I recently purchased a car, and unfortunately, my experience after the sale has been extremely disappointing. During the negotiation and throughout the deal, I was told that shipping would be included. Based on that understanding, I moved forward with purchasing the vehicle and did not budget or prepare for an additional shipping expense. Now that the deal is completed, suddenly nobody seems to know who told me shipping was included. I'm being left responsible for $1,000+ in shipping costs that I was not expecting. What makes this worse is the communication. Once the sale was made, the attitude completely changed. Instead of taking responsibility and trying to resolve the misunderstanding, I'm getting the runaround. I'm being talked over, and the response is basically, "We're not paying for it." That is not how you should treat a customer after making a sale. Everything sounded great upfront when they were trying to sell me the vehicle, but now that there is an issue, nobody wants to take ownership of what was communicated during the deal. The problem isn't just the shipping cost--it's the lack of accountability, poor communication, and the way I've been treated afterward. Buyers should make sure EVERY promise is in writing before completing a deal, because apparently verbal agreements mean very little once they have your money. I expected much better from a dealership. Very disappointed with Miami Motors and would not recommend based on my experience.

    From the owner: Miami Motor Groupis dedicated to providing you with the ultimate automobile buying experience…read more Miami Motor Group is your #1 source for buying a quality pre-owned vehicle. We have extensive relationships in the dealer community allowing us to purchase a wide variety of lease returns and new car trades at exceptional values. This enables Miami Motor Group to pass along huge savings on the highest quality vehicles of your choice. In addition, we offer a full array of financing options to meet your needs.

    Car Factory Outlet Miami

    Car Factory Outlet Miami

    (312 reviews)

    West Flagler

    Awesome experience. Rey was very kind and showed great professionalism and was able to provide me…read morewith the information I needed about the vehicle. The manager Leonardo made me feel like at home and was able to satisfy my needs, Everyone in the office was great and friendly I would definitely recommend coming here!

    Unfortunately, I did not walk away happy at all from my experience with Car Factory Outlet Miami…read more STEER CLEAR OF THIS PLACE To begin with, the car I purchased did NOT come with the original key or key fob. Instead, I was given a completely different third-party key, and I was told I would receive information later to obtain the proper FOB. That never happened. Honda quoted me around $275 plus tax just to cut and program a replacement key/fob for the vehicle. Every time I followed up with the dealership, I was given the runaround and told the car was sold "as is." Second, the pricing and financing process felt extremely misleading. I was initially told my payments would be around $367 monthly, but after fees and paperwork, the payment ended up being about $400. Important details were not properly explained before I signed. I also noticed the contract listed the vehicle at around 43,000 miles, but by the time I drove it off the lot it was already showing around 46,000 miles. What became even worse was the financing situation afterward. The dealership apparently could not secure financing through a bank, yet they continued having me make monthly payments directly to them instead. My checks were being deposited into the dealership's account rather than through an actual lender. During this process, my credit was negatively affected. The experience became so stressful and unprofessional that I ultimately had to hire a lawyer to resolve the issue. After legal involvement, the dealership was forced to take the vehicle back and issue me a full refund. It was an exhausting and horrible experience overall. While the staff may come across as friendly during the sales process, I personally felt misled and poorly handled throughout the entire ordeal. I strongly recommend that anyone considering buying a vehicle here carefully steer clear. Don't waste your time or your money.

    Machado Auto Sales - usedcardealers - Updated October 2026

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