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Car Factory Outlet Miami

1.2 (310 reviews)
Closed 9:00 am - 8:00 pm

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Thanks to the employees, they helped finance my mother to get a car for a great deal! Please visit this place when you get the chance.

Price before epic $7,444 overnight price increase
Alan T.

Rude, unprofessional, liars and price manipulators. I just had the worst experience I've ever had at a car dealer, involving Yasniel, the manager at the Miami location. I've been trying to look at a Hellcat that apparently is owned by the dealer's owner. It is advertised on their site but not kept on their lot. An appointment needs to be scheduled so the owner can bring it in. I called the dealership on Thursday. After being transferred to a few different people, I apparently ended up speaking briefly to Yasniel, who never told me his name. I told him there was a 99.9% chance I would be able to be there on Saturday to see the car. He said he would call me the next day to confirm, so he could make sure the car was there. The next afternoon I got no call. So, not knowing the name of the person I had spoken to the day before (Yasniel), I messaged my contact at the dealer who goes by the name of Jessica, telling her that I was expecting a callback but still hadn't gotten one. No one ended up calling. So I made a 50 minute drive to the dealer on Saturday morning and was led into Yasniel's office. He told me the car wasn't there. I asked why he didn't get back to me the day before like he said he would. He denied telling me that he would call me. He said I was supposed to call him, which is an absolute lie. I offered to show him the message I had sent the day before, asking for the callback that I had been told I would receive. He still refused to even acknowledge the possibility that maybe he was at fault or apologize for any misunderstanding. I asked him if he was calling me a liar. His response was "Yes, sir. I'm calling you a liar." He stood there staring daggers at me like he wanted to fight me - to the point that I had to ask him why he was looking at me like that to get him to stop. So apparently I sent a message the day before, confirming that I was expecting a callback and then made an almost two hour round trip drive to the dealership, just to lie to his face. Also, the price of the vehicle was $67,551 when I spoke to him on Thursday. Friday morning it had gone up to $74,995. Yasniel told me the owner had adjusted the price. That's one hell of an adjustment. I should have believed all the negative reviews about this place before ever contacting them. This dealership, and especially the manager, have no idea how to speak to or treat customers. And I have no idea how someone like Yasniel even has a job involving customer service because he is dishonest, beyond rude has no clue what providing service to customers means.

Wrong price!
Stephanie M.

We were hesitant to go here because it the price seemed too good to be true. We looked at reviews and saw some had good experiences and some not so good. We had already made an appointment so we figured we would hear them out. So what they do is they only list the vehicle for 80% of the price then tack on the 20% AFTER you get there. If you are looking at a vehicle here be prepared to pay WAY more than what they list it for. Even though we had a trade in and we were putting $10k down. We were looking at a 2020 Audi Q5 listed at $32k when really they wanted $38k for it. If I wanted to pay that much we would have driven up to Audi of North Miami and purchased a brand new car for the same price! Which is what we ended up doing. They are fantastic BTW. It's the second Audi we've purchased from them. We had a blank check from our bank so we are thankful we didn't have to sit through their whole in house financing thing before we found out they falsely advertise their purchase prices. They would have wasted even more of our time! This place is super run down and sketchy. We were aggressively approached by a gang of sales people shouting at us in Spanish (Which, I can get through a conversation but not something as complex as buying a vehicle). They sent in the manager to explain they only buy repos and cars that got turned back into the bank etc. We left my car a VW Tiguan (which was going to be a trade in) open so it would be easier for them to inspect when it came time. There literally is nothing in the car. Without even asking the manager and some random guy opened it and started looking in my car! Rude! We had been looking at Q5's for awhile so we know what we should pay around which is why we were suspicious when we found this vehicle listed so low. Don't waste your time. If you're a smart buyer, purchase somewhere else. They price their cars WAY over market value. Also, we are pretty sure is a drug front. No but seriously I wouldn't be surprised if they had a raid in the future!

Fernando S.

Amazing costumer service and good prices!!! I felt like family during the purchase of my car

No where does this disclaimer say the price will increase, it only says 20% down and no mention that the price goes up 20%

This dealership is a scam. Never before have I seen such a blatant bait and switch. When I arrive to buy a $39,000 vehicle I'm told that's not the real price it's actually 20% more. So you mean the car is actually $46,800 how is that? Well they say there is fine print that explains that, but the fine print does not say the price of the car increases. It just says you put 20% down which is common if you want a better payment, says nothing about the actual price of the car going up. This should be illegal! Tell me how this fine print which is only found in a small printed link says anything about the price increasing. It says, and I quote " Great deal prices are after 20% down which is recommended for minimizing monthly payment. How is it minimizing monthly payments if a person puts down 20% but the price goes up 20%? This is a scam, do not waste your time here and if you are on the website just know that is illegal false advertising. I've posted the fine print, I'm not a lawyer but this does not say the price will increase. I will contact BBB and other legal agencies just for wasting my time. www.carfactoryoutlet.com

Micaela A.

This place is a scam!! They tell you your approved and ready to go so they can take your money (down payment)..then pass off some other car to you even tho they already knew you weren't really approved for the one you agreed to! Worst experiences ever!!! I purchased a car from these guys 2 weeks ago and EVERY OTHER day I find something that needs to be repaired on a 2018 vehicle INCLUDING a tire I specifically asked about BEFORE leaving the dealership and ended up flat and unrepairable a few days after purchase! These guys are freaking scammers in buttondowns, skinny pants and maybe a tie to seem more professional. DO NOT RING THAT GODFORSAKEN BELL! That they use to get you hyped up and excited for no reason. They even beg you to do a good review for them while you're waiting..so just know half these reviews aren't even accurate! They lie and lie and lie and are super unorganized about EVERYTHING!! 2 weeks later they were still calling me to "finalize" things that they could have asked me for the day I was at the dealership!! The kicker is after pulling my credit 2 weeks prior and I wake up to notifications that THEY WERE STILL PULLING MY CREDIT!!! Why? What for? This is weird I'm uncomfortable with them having my information now and I'm livid!!! I'll be taking proper steps to report them to the Better Business Bureau. Oh and Mr or Miss Customer Service Manager...you keep your generic response to all your bad reviews. I'll save you the time and copy and paste for you, you lazy pieces of you know what...here goes... Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager. Update: These people don't even know what customer service is! After having to go back into the dealership because no one answers the phone for you after they take your money...they tried to tell me that they never pulled my credit again and it's a glitch in the system! Haha! After letting them know I used to be a mortgage loan processor so if they thought that explanation was gonna work forget it...Gianni the Finance manager let me know that Juan the Finance manager "accidentally" pulled my credit WITHOUT my consent and for no reason. He meant to pull someone else's!! That was the glitch!! The glitch was them! More lies they tried to feed me...these people are a nightmare..in a few months my credit will be fine, but I plan to go in on their reputation on ever forum and the BBB and there will be legal consequences to their actions. What they did was ILLEGAL! And they know it and still did not offer anything to but a pathetic apology. Fuck this place and both Jorges and Gianni and Juan. You will be hearing from my lawyer.

This is te car that is still advertised yet told me it was sold.
Patty C.

They are liars!! Drove from PB county to look at a Kia Sportage that was advertised on Autotrader. They said it had already been sold (a few days later the car is still listed on their website for sale). The sales person tried to push a few other SUV's on us, all amazing low prices. When we asked for more info on a Hyundai he asked us if we knew about their pricing system? He then explained that the advertised price is 80% of the REAL price!!!! WHAT A SCAM!!!!!! How can you trust an unethical company like this....you can't! Do not buy at this dealership!

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7 years ago

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9 days ago

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5 months ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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5 years ago

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1 year ago

Son unos estafadores durante la negociación te dicen una cosa y en los papeles otra revisen bien

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5 years ago

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2 years ago

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2 years ago

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5 years ago

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3 years ago

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2 years ago

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5 years ago

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2 years ago

El peor dealer de todo miami estafadores . Te venden los carros con chocados y los arrgland despues y no te dicen nada

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Steven G.

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3 years ago

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6 years ago

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5 years ago

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3 years ago

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6 years ago

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5 years ago

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6 years ago

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4 years ago

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4 years ago

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6 years ago

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2 years ago

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7 years ago

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4 years ago

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7 years ago

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5 years ago

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7 years ago

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3 years ago

Muy buen servicio todo fue rápido son muy atentos en todo muy bueno y recomendable el carro esta en muy buenas condiciones

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Steven G.

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7 years ago

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5 years ago

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He kept everything smooth throughout the whole process and I'm real happy with this new car.

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Car You

(2 reviews)

West Flagler

Do not do business with these people, and if you do, ensure not to walk out with a written document…read morethat displays the total value of the car: down payment plus financing pending balance. I was interested in a 2009 Toyota Corolla with 127,000 miles, which was priced at $3490, and on May 13th, I paid a $3000 down payment, and David told me verbally that the financing was $3000 but never gave me the document. Meanwhile, he asked me to complete the finance application with Westlike Financial, a company that carries out car loans, so it required me to configure from my cell phone a username and password to access my bank account. Since May 13th, I began receiving numerous text messages from this company requesting me to allow them access to my checking account regularly. I went to my bank, and they suggested me to contact the authorities and contact Westlike Financial, and I did so. When I called them, they asked me for my social security number, and they couldn't find me on the application. On the same May 13th, David allowed me to leave with the car and placed a temporary plate on the car, so I returned home with the car. Since then, I tried contacting David numerous times, trying to obtain the corresponding finance amount to pay this off as soon as possible without financing. In one opportunity, I talked to him, and he was rushing me, telling me he was very busy, and on the other days, he contacted me, with an attitude demanding that I must stop in at the car dealer to sign the documents. Before he called me, I spoke with legal representation, and I was told not to sign anything because they must read all the papers before. Basically, I told him exactly the same to David when he called me on May 23th, and of course, he sounded bitter. I was told that the payments were supposed to be on June 17th, meaning the 17th of each month. I was intended to pay off the car in three payments. Apparently, he wanted to take advantage with this balance. This morning, I realized David repossessed the car, so I called the police and confirmed Carey took the vehicle back. I highly recommend you to stay away from this car dealer and avoid doing business with these scammers.

you would have to search for a long time to find a bigger scumbag used car dealer than caryou in…read moremiami. they will sell you a boat anchor and when it breaks down and repair cost are up near $12k they will tell you to go bang and give you the middle finger while saying it. purchased vehicle and les than 2000 miles the engine blew and the garbage extended warranty that he charges $2500 for only covers up to $2000 worth of repairs. all he does is buy junk cars puts lipstick on a pig and then he sells you that pig and charge you an extra $25000 for a extended warranty you could wipe your dogs a** with. do not allow yourself to be screwed out of your hard-earned money by this garbage dealer

Car Factory Outlet Miami - usedcardealers - Updated May 2026

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