I have bought many cars in my lifetime and never have I had service at a dealer like this. My experiences from when I first called to set up an appt. To the sale process, to parts, to service have all been horrible. Story is long so i will try to make it short. First, don't make an appt and just show up unless you want them
calling and hounding you every day all day long, I'm not exaggerating. Let's get the sales process, only positive was the young man that sold me the car, he was patient and spend a lot of time showing me a lot of cars, and test driving without pressure. The good experience stops there. Waited over an hour for financing which was the worst experience ever. First, when he printed the registration for the new tag it had my address with someone else's name. Luckily I caught the mistake because he didn't. When he gave my 1st payment date, I mentioned that there was no payments for 90 days and he said no and just dismissed me. I thought maybe I was wrong so I let it go, but that staid with me so I looked it up a couple of days later and I was right. When I called him, he said he didn't know. Finance guy that doesn't know the specials at the dealer...go figure. So here we go doing all the paperwork all over again, he asked me to come in the next day at 10 am and guess what he never showed and apparently he was the only one that could help me process this change. The drama goes on...,I placed an order in parts for an SD card for navigation which is not cheap. About a week or so they called that is was ready for pick up so I did. Got home and installed and did t work, they gave me an sd card for another model. So reorder, a couple of weeks I go to pick up. While there, I find out that I was driving with the wrong license plate and registration for over a month. Yep that right!!! Then a week later my AC is not working. I made an appt for Saturday, they inform me then that they don't do that kind of work on the weekend so I had to get a loaner. Needless to say, it turned out to be a simple repair and it took them a total of 4 days. I don't understand why bleeding a line would take 4 full days. A week later I get a email from service with loaner details. The agreement stated I had the loaner for 2 weeks. Can I say no one there knows what they are doing. The amount of time I have waisted with this dealer is beyond ridiculous and I'm not even giving you the entire story. I leave you with this, if you are in search for a Mazda and expect good service and a dealership you can trust...DON'T GO HERE!!! read more