This is our 3rd purchase with Vladimir, the staff really went above and beyond to get us the best deal possible. Thank you Jesus & Briggette as well. read more

Stopped in to buy a new Jeep Grand Cherokee, and found a brand new, leftover 2025 they were desperate to sell. While young by car salesman standards, my salesman Sina H. was a complete professional. All was going well- that is until we stepped into the finance office. The "F & I" guy as they're known in this business was a complete snake oil salesman who tried repeatedly to work the numbers to "pad the deal" with well over $5,000 in bogus fees. I know his job is to make as much profit for the dealership as possible, but after buying vehicles for over 45+ years I knew a thing or two, and pointing out each "additional fee" in detail, this caused him to become very irate. This soon led to him literally slamming his notepad on his desk while exclaiming, and I quote, "well then, get the fuck out of my office!" He was even attempting to charge me almost DOUBLE the tax as I was an out of state buyer, most likely hoping I wouldn't catch this additional dishonesty. On the way out the salesman stopped me and asked what had happened to make me leave and cancel this deal he had spent so many hours on. I simply told him (and in front of a packed dealership full of prospective customers!) that the finance guy was "one crooked sonofabitch," and therefore I was leaving. (A week later I bought a brand new leftover 2025 Grand Cherokee from a friendly, respectable, HONEST dealership in Panama City, FL. Not for nothing, two customers who were privy to my discussion with said salesman walked out right behind me, shaking their heads, saying, "good for you!" Kendall Dodge Chrysler Jeep Ram should be avoided at ALL costs!!! read more

I took my car in for a recall a week ago, and they returned it to me with less gas than when I dropped it off and with 15 more miles on it. It was supposed to be a battery service, not something that would use that much gas and add 15 miles of driving. They gave me one of their rental cars, and I returned it with more gas than it had when they gave it to me. When I picked up my car today, besides everything I noticed with the car, I waited outside for about 15 minutes for one of the men in the blue shirts to bring me my car, and nobody ever did. They just handed me the keys, and I had to go into the lot and find it myself. The only positive part of the experience was the service from the rental car girl and, to some extent, the advisor at the location. There needs to be better control over how things are handled and over the people working on customers' cars. read more

Not a trust worth dealer. Service advisors lack of commitment and performing his job my not submitting my corrosion claim and just dismissing me to bring it back when it got worse now implies Im out of pocket $2k. I see why Kendall Dodge gets so low ratings. Comical is how the common response is we need your full name and contact info...... You have it, and so nothing to make the situation whole. Stay clear and spend your hard earned money somewhere else. read more

Another terrible Florida Jeep dealership. Second one I've found this week. Do an app, they don't do anything with it, also can't seem to find the trade info we spent time sending their employees. Waste of time. Best of luck everyone read more

This place is full of crooks and mismanaged. I attempted to bring my truck in today. The issue I am having is intermittent starting issues. My service clerk, Leo tells me that diagnostics is $300 per hour?? In what world is this ok? Then proceeds to tell me that the diagnostic will take roughly 3 hours. HOW is it ok to charge $900 just to "maybe" find the issue. I can't wrap my head around paying $900 for you to tell me the issue. Then comes the bill of the labor and parts to actually fix the truck. THATS INSANE. Leo then proceeds to tell me that I have a 100,000 mile warranty and that they will waive the diagnostic fee if they find any issue there. Let me explain this for those who won't get it. They plan to NOT address my issue and go straight to what they can find wrong in other areas so they can get money from the warranty. Then finally address my issue and charge me the diagnostics and repairs IF they finally find the problem with my truck. I have never felt so uncomfortable. I immediately felt that I cannot trust these people and had to leave. I would tell you to go try service somewhere else. This experience honestly is enough for me to never look in kendall Dodges direction for a new vehicle or service. STAY AWAY and go a few miles to the next dealer. They can't be trusted read more

I'll start with the positive comment i have regarding service advisor juan dieppa. juan was not my initial service advisor but was more than willing to assist my husband and i with our issue. he gave us incredible customer service and solved our problem within less than an hour. moving forward, we will always book our service appts with him. my negative comments, i came in today after having left my car at the dealership for an OIL CHANGE yesterday. I was told it would only take a few hours or max, one day due to an additional software update that was necessary. my initial service advisor, jonathan prieto, was absolutely horrible. very unprofessional from the moment i walked into the dealership and not knowledgable on anything. he gave me the turnaround time of a few hours for the oil change and advised that the longest it would take is 1 day. he expected us to accommodate to his schedule and did not advise he would not be in until monday. he had no idea what was happening with my car and did not seem to care to help in any way in resolving our issues. the technicians were confused on what car we came in for and gave us false information about the car, like it was leaking red fluid. juan was able to sort everything out and find the correct documentation for our vehicle and and we were on our way in less than an hour. thank you juan for all of your help! would NOT recommend jonathan as your advisor. read more

After my voicing how upset I am, they asked what they could do to make it up to me. They decided a free tank of gas would suffice for keeping my car about 20 hours for an oil change and a simple recall. Gas in Miami is overpriced and I don't care enough to fight it considering I have to drive back to Orlando today, so it'll do. Needless to say I will not be returning. read more

Received the same canned response to bad reviews from "Hector C" My name is Daniel. Obviously my last name is not listed on yelp He puts these responses to make it look like they are fake bad reviews What a joke Oh and i still dont have my truck back RUN, dont walk away from this place read more

Wow! I am amazed at the lack of communication and service offered by this car dealership. I traveled 2 hours to drop off my car to have a display panel replaced on a truck with only 12k miles on it. The service manager promised a loaner car as it would take a few days. I tried communicating with him that I would be late due to police shutting down traffic. I left a VM and I text. No response. Once I got there, no service manager on site, no loaner car, no service. Multiple problems previously trying to get this service done on my truck. No communication. Wasted my time and the service manager doesn't care. I bought this vehicle at this location and this is how I receive service. Horrible! Do not go here if you want to be taken care of. read more

Dealership that does not respect your time. Used Z06 on the lot, called in, asked if the price was negotiable. Was told it was negotiable if I was in person. I drove over an hour only to be told the price would be the full price, and ontop of the complete waste of time, I am also told there is even more fees ontop and that the price I was told over the phone was the "internet price." Don't waste your time here with any of the sales people such as Yunior or Jordan who will lie over the phone and not respect your time. shop at another local dealer that does not use scummy tactics. Do not take a "doc fee" and their other bountiful tacked on items just to scam you out of your money. It is illegal to claim any addon to your out the door price is mandatory. Don't be fooled. this is the same dealership that in 2015 a finance manager was found of fraud, using customer's personal information given to the dealership. Of course the dealership absolved itself of any responsibility, - but seeing recent reviews, this sketchiness only emanates stronger from this dealer. And to the owner - Hector Collado - please teach your inept sales people basic means of respect which they so obviously lack. EDIT: I'm amazed how the dealership would lie so blatantly. I never had a trade in offer. I came in to negotiate a deal. Was told the price online was not the price, and there was no space to negotiate at all. A part of my initial offer was a nonrefundable deposit for 3 days until I can wire all the money in to prove I was serious. Only then after was I asked if I had a trade in, which I said I could if the price is right, but not for that price. Keep on lying Hector, just shows how great of a businessman you truly are :) read more

I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. read more

Kendall Dodge Chrysler Jeep Ram - Car Dealers Near Me - Miami, Florida

The AWD service light came on. My new 2024 Pacifica has only 4500 miles. We took it to the only dealer that will give us a service appointment. Unfortunately the issue was not resolved, the advisor just told I had to leave the car, he did not know for how long just to figure out what the light for AWD service on meant. They did not offer a loaner or further explanation, and no real effort to help. The attitude came across as "take it or leave it", which is totally unacceptable. I will not be returning. What's worse is that another dealership 70 miles away treated me far more professionally and was courteous over the phone. The other two dealerships close to me were not even willing to give me an appointment. They told me that appointments were just a "formality" and that I would have to drop off my car and wait several days until they could get to it. They mentioned that there was only one technician able to look into the problem and this technician rotated between two dealerships. read more

this dealership will bait and switch you every day and twice on sunday! if you buy are car from them, know that they are making their commission on you and more! they are over price and will buy your trade-in for $3000. to $5000. below the true trade- in price!! go anywhere, but there! read more

The customer service in the service department is horrible. They are very rude and don't take the time to even get on the computer to check if your warranty is valid. I went in with an issue on the jeep I purchased two years ago and told them my issue and asked them to see if anything would be covered in my warranty. I got three different quotes ranging from $280-$780.just to diagnose the problem and then once they send it in they'll see if I was under warranty or not. Mind you at first the gentleman I showed my warranty papers to just automatically told me no you're not covered and they treat you like you're an inconvenience after spending $50,000 at their dealership. So I took my vehicle to a different dealership and was treated awesome took the time to get on the computer. Recommend that I get the corrosion package that is still under warranty so I could get the rental car while they diagnose the problem . He also told me that I would be covered if in fact it was a transmission issue. Got a phone call back in two days telling me everything was covered. Set me up with a rental car needless to say I changed dealerships. Be careful go elsewhere. read more

I stopped into Kendall Jeep on May 30, 2024, to ask about the transfer case switch in my 2021 Jeep Grand Cherokee. The knob appeared to be cracking and my factory warranty was about to expire. After they looked at the knob, they agreed that the issue would be covered under the warranty. I asked if just the knob was able to be replaced. They said that wasn't possible and that I needed to have a whole new module installed. They then asked if I had noticed anything else that I would like to have fixed. After going around my vehicle with the service manager and assistant service manager, we agreed to have the following services completed: * Transfer case switch replaced * Install a new dashboard due to warping * Replace the passenger side a-pillar * Replace the rear passenger side door panel due to warping * Replace roof rails due to fading I was told the back door panel was on backorder but that I had a year to have it replaced since the issue was submitted before the warranty expired. I was set up with a loaner vehicle and left my Jeep in their care. On June 6 I received a text message stating my vehicle's repairs had been completed and that the door panel was expected to come in on June 17. I didn't respond to this text because it sounded as if I could pick up my vehicle and schedule an appointment to have the door panel installed once it arrived at the dealership. When I arrived, I was told that my vehicle wasn't completed and that the text was referring to the multi-point inspection they perform. Without thinking twice, I left and allowed my vehicle to remain in their care. June 17 came and went with no update. Finally, on June 25, I texted to see if there was any news on my vehicle. From the way the text was worded, it sounded like my door panel was in but that the dealership was dealing with a cyber-attack. I was told by the assistant manager that he hoped to have better news for me on Friday, June 28. Again, this date passed without any communication. Finally, on Wednesday, July 3, I was told they expected to have my vehicle ready on Monday, July 8 or Tuesday, July 9. I received a phone call on July 9 from the assistant manager explaining that the wrong color door panel was ordered and that it would be another month until the correct one arrived. He said I could come in and pick up my vehicle in the meantime. When I arrived to pick up my Jeep, I was informed they had lost my key fob and had been searching for it all day. He said to give him some time while he continued looking. After about 5-10 minutes, I was told that I had to come back because they couldn't find it and had to program a new fob. He told me it could be done that night or the next morning. Around 12:30 p.m. on July 10, I reached out because I still hadn't heard anything regarding my key fob. He told me they were going to start working on it in the next hour. Once 5:00 p.m. came, I decided to reach out again because I still never received an update. I was told they were having issues cutting the key and that they were working on it as we speak. I was finally able to pick up my car around 6:30 p.m. Upon picking up my car, I quickly realized the main issue with the transfer case switch was not resolved. I went back and spoke with the assistant service manager who said they replaced the whole module. After further inspection of the interior, I discovered the following issues: * The transfer case switch was not changed * The passenger a-pillar was not listed on the repair order * Trim would not click into place on the driver side near the shifter * Nicks around the shifter trim * Small marks all along the trim surrounding the radio * A scratch and nick on my dash cam screen which now is not recording as it was * Part of the interior of my glove box is melted * My $16 air freshener was thrown away with just the top left hanging in my Jeep I went in the next day, July 11, and spoke to the service director and explained everything that happened. He agreed to order the damaged parts and have them replaced. On July 13 I took my car to a self-service car wash. The dealership offered to wash it, but I requested that they leave it be due to me just having a paint correction and a new ceramic coating installed on the vehicle in February. After hand washing my vehicle, I discovered extensive damage my car had endured while at the dealership. This damage included: * The entire hood having scratches and gauges going in every direction and down onto the front panels of the vehicle * Scuff marks along the front driver side as well as the driver side sensor being dislodged * Scratches and gouges on the hitch cover as if someone backed into something * A wheel weight was thrown on the cowl of the vehicle and rusted onto the plastic I have spent so much money, along with countless hours, ensuring my vehicle is kept pristine, only to have it returned to me in such poor condition. read more

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This place is a joke. CARLOS BLANCO was my service advisor and anytime I called to get an update on my car, he coincidentally would be busy with a customer every time. Service takes forever, why does it take TWO WEEKS to fix a starter? My car seats were adjusted, someone left some sort of rubber part IN MY MIDDLE CONSOLE and under my dashboard was messed with too. Why are they messing around inside my car when the issue is underneath the car? It's always something with these people and it's a pathetic excuse of a dealership. Dave your time, money, and mind by going somewhere else. read more

I went to this dealership after Jeep Recommended them. I have a 2021 Jeep Wrangler with corrosion issues after only 15k miles. This issue is well known and covered under warranty. Today my jeep has been in the Body Shop for 2 months. Tey just can't seem to get it right. The first time I want to pick it up it looked like the Jeep had been painted with a spray can by an 8-year-old. Dirt and bubbles in the doors and hood. Even better they Scratched my front drivers side fender bad! The second time I went to pick up the Jeep I had been told it was ready, and I showed up on a Saturday. Turnes out they sent it back to the body shop again and never bothered to call me before I spent over an hour round trip going to the dealer, not to mention standing around for 30 min at the dealership because no one there could even figure out where my car was. In the beginning I had a rental which the dealer only covered for 10 Days, then I had to pay for it and wait for Jeep to reimburse me the money. I gave the rental back at Christmas since I would be out of town. Upon coming back I was in the hospital for 10 days. I have now been out of the hospital for 12 days and still no Jeep. I am disabled veteran going through cancer treatments and have been forced to take and pay for Ubers to get to appointments because my car is still at the dealer. The lack of Communicaton from this dealer is astounding. I would say they return or answer about 5% of their customers calls. Jeep corporate itself is not very responsive and has been little help. Most of the information they have provided back to me I already know. Do not service your vehicle here. Do not buy a product from stellantis. It's evident why jeep sales are down 45% and the CEO has stepped down. I have never experienced such poor workmanship/support from any other car manufacturer I have owned. I want my car back fixed correctly! Maybe some of the local News stations may be interested in my story. Even today I spoke with the service manager, and I had hopes it would come back today. Now 4PM is coming around and still no info or update if that is going to happen. You should be ashamed of how your customers are treated! read more

Honest to God, amazing experience from start to finish. Our salesperson Jorge Brito was extremely knowledgeable in every car we were interested in and offered his advice on the best deal. The finance manager, Franklin Gonzalez was very personable, kind, and thorough. He explained everything in a timely and professional manner and we got a great deal. All in all, a great experience! read more

Increíble atención del señor Emilio Wong muy profesionales recomendados al 100 Gracias por cumplir mi sueño rápido sin tanta espera y tan profesionales (me ayudaron en todo) read more

Kendall Dodge Chrysler Jeep Ram - My new car - Car Dealers Near Me - Miami, Florida

If you go to get an oil change at this place be aware that their "basic" oil change package includes a tire rotation. You will end up couching out almost $200 for just an oil change. They don't even check your fluids like they state. 1 week after a got an oil change my car started overheating due to low coolant. read more

Guys. Word of caution do not bring your car for any service. !!!! None. Felipe Francisco the advisor, offensive and rude. Do not buy extended warranty it's useless!!! Again... NO SERVICE. Get your work done next door. Ripoff.!!! Tire Kingdom, saved the day. read more

This review is strictly on the purchase of a car. Came here to test drive some jeeps. It was almost time to turn in my lease so I wanted to look at all my options. Showed up here during the week and was approached by mike. He asked us how we could be helped. We told him we just wanted to look for jeeps and he said ok. He treated us like if we were always friends. It was the most amazing feeling. He didn't shark us. He just showed us the cars. We told him we would keep looking. He was totally ok with that. Gave us his card and let us be on our way. We went to a few more dealerships and no one treated us the same. We could tell that everywhere we went they were just trying to push whatever car they could on us. One guy told me there was no white jeeps anywhere. That there was no point in looking. I had just left a dealership with white jeeps. If you are looking for a dodge or Jeep this is the place to go. Ask for Mike Bacallao and he will help you out. I don't know what kind of deal I got but I'm happy and left in good spirits with him. read more

WORST DEALERSHIP IN FLORIDA!! Beware!!! They are crooks!! They will lie to you to get you in a lease. Finance manager Daniel Gonzalez is a crook and a liar. We wanted to be financed by Chrysler Finance because of our loyalty with them and he told us that Chrysler Finance is now the same as Stellantis. Gave us some song and dance as to how Stellantis purchased Chrysler. We believed him and the sales agent Yunior Alvarez and signed the lease. Fast forward 2 weeks and we are stuck in a lease that is NOT with Chrysler Finance and are being charged fees that we wouldn't have been charged if we were financed how we requested. THEY ARE CROOKS!!! Do not go to this dealership. read more

when you go there to buy a vehicle they treat you well. but if you pay off your car or refinance it and want your GAP and Warranties money back they make it difficult and the finance ppl treat you like Sh... . The finance team needs to review how to treat customers. read more

Experience started great with Paula. She provided excelente customer service. However, later on when I went to pickup the supposedly ready truck, they charged me for rotating the tires (service I had requested) but they had not rotated them at all. After I complained explaining I had marked them, I was told to come back tomorrow "to speak to a manager". When I told them my time was also valuable and there was no excuse for charging me for work left undone they told me they would remedy right away. I agreed and waited 1 1/2 hours for the now to be "expedited" rotation. This time, fully knowing that by commission or omission (only they know for sure) the company had already disappointed the customer once, that the tires were marked, and that I would for sure check again, it turns out second time around they had only rotated two tires (driver's side) leaving the two on the passenger's side untouched! At that point, running out of excuses, they ended up giving me a credit for half the rotation ($40). ‍ Needless to say, terrible experience. Makes me wonder if they also "forgot" to change the oil filter, or use the synthetic oil I was charged for... read more

I used the KBB "Instant Cash Offer" which "guarantees" a price that the responding dealer will pay for your used car (assuming the car matches/exceeds the condition you entered). Kendall Dodge Chrysler Jeep Ram responded saying they wanted to buy my car for that price. I emailed back and forth to the Kendall Dodge person, because I wanted to be sure this was not a scam, and they actually would pay this price (I had to take off work and drive a distance). They insisted that the offer was real, and that they could actually offer MORE than that price if I come in. I took off work, drove in, and they inspected the car. They confirmed that the car matched or exceeded the condition on the contract, but then told me they don't want to buy "that model". And then quickly offered to show me cars on their lot that they could offer trades for. This was a complete and utter scam. They pay KBB to "participate" on this program, and use it only to trick customers into coming onto their lot to try to sell them their cars. I recommend avoiding them completely, as they showed my they are corrupt. I ended up selling my car to Carvana, which was a great experience! read more

I only use the service department at this dealership due to its proximity and convenience. Their service department's customer service skills could be better for the most part. The two managers are decent professionals (Christian Povsic and Anthony Tamarit). I had an appointment to drop off my truck for service today at what I was initially told was 2:30 p.m. My son is a senior in high school and captain of his football team, and tonight was his homecoming senior night game, where the parents walked with the seniors on the field. I called in advance to let them know my wife would be coming in early to rent the car in advance so I could drop the vehicle off for service and leave. Also, I would like to know if I can come in early. I was told that would not be a problem. When my wife arrived, she spoke to Danny, and he started giving her problems with renting a vehicle ahead of having the truck serviced. I talked to him on the phone. He was extremely unprofessional and disrespectful. He kept cutting me off every time I tried to talk to him, so I had to tell him to stop and let me finish a sentence. I explained the situation and what I was told earlier. He said we would have to rent a car at our expense even though I have a loaner policy on my warranty. We did just that to avoid extending the pushback from Mr. Danny. Before I hung up the phone, he told me he probably would not be able to take care of me early because he had two other appointments ahead of me. I said okay and hung up. I got to the dealership at 1:40 p.m. Danny was not there (He had no appointments before me), so Felipe took care of me. He was accommodating and efficient. When it came down to getting the keys for the vehicle my wife rented earlier at 12:15 p.m., they could not find them. Come to find out, Danny gave them to someone named Hugo, Hugo gave them to someone else, and someone else gave them back to Enterprise, and the vehicle was checked back in as if it was being returned!!!!!! To make the long story short, I was never able to make it to my son's ceremony, and I missed that once-in-a-lifetime experience with my son, and I never even got an apology from the service staff! DO NOT USE THIS SERVICE CENTER UNLESS YOU ABSOLUTELY HAVE TO. The management is professional and takes care of the problems their incompetent staff create, but my bad experiences have outnumbered the good. I left there at 4:00 PM and missed my son's ceremony. After speaking to an employee who wanted to remain anonymous, he felt that Danny probably did it on purpose because when keys get passed around like that they know to return the vehicle to Enterprise. I ended up having to take an Uber home. read more

Service dept pulls "problems" out of their tail ends like we dont know how a diagnostic is done. Hector, dont respond; you sound like a child in the replies. Remedy your staff not our complaints as you've already done us damage and we wont be changing our minds on our impression of this dealership. What you COULD do is prevent this from happening to future customers. read more

Scammers!!!! Once you get there they change the price of the vehicle. If you aren't a fire fighter, trading in another vehicle or related to the Pope, the price goes up $3000!!!! Then they added $2800+ in bogus extras that don't exist. $1499 for CPO, LoJack, Vin Etching, $399 for processing, $999 dealer fee, Paint & Interior protection????? Buyer beware!!! read more

I went to buy a new Ram 2500 they had listed on Auto Trader. when I told the salesman I was planning to pay cash, the manager told me my price was MSRP Plus dealer fees. that Jacked up the price by over 10,00I ended up going to an honest dealer. i will never do business with them in the future and they used to service all my cars. read more

It is the worst dealer in Miami, I agree with the people who have described it as inept, the vehicles they sell have problems, they should open an investigation to know where they bring them from, I hope that when they read the reports they do not buy cars from them, especially Mr. Felipe Francisco who is responsible for services. read more

Service department - specifically Evan. I recently had surgery and wasn't able to install some locking wheel lugs on my Jeep and Evan and the folks in service along with Alejandro in parts couldn't have been more kind or helpful in their installation. Service like this sits in my mind since it was their kindness and empathy I will remember. Thanks for making my day read more

Sadly, the Service Department is out to scam you with sleazy practices. I went in for an oil change. While waiting, I got an "urgent" text saying during the inspection they found a problem and needed me to approve an additional expense - "fuel additive service" for $45. They made it seem like it addressed a problem uncovered during the inspection, but in fact it was a blatant upsell of unnecessary service, including "tire damage protection." The way they presented it ("click approve to continue your service"), I'd have easily said yes if I didn't realize I was being manipulated. Fine with me if the service advisor tries upfront for an upsell, but this is sleazy. When I retrieved the vehicle, I saw they had posted a window sticker saying next oil change due in 5,000 miles, whereas the manual recommends oil changes every 10,000 miles. They also rotated the tires, but failed to adjust the tire pressure accordingly, which the vehicle warned me on startup. I chose a dealer rather than a quick lube for such routine service on the premise they would be knowledgeable and reputable. I'm afraid that isn't the case for Kendall Dodge Chrysler Jeep Ram. I can't speak to other departments (Sales or Parts) but strong opinion to avoid Service at this dealership. I'm never going back ... there are plenty of other dealers in South Florida. read more

Kendall Dodge Chrysler Jeep Ram - Car Dealers Near Me - Miami, Florida

The service department here are thieves. I brought my vehicle in for an oil change and they wanted me to have $1,000 worth of work in it. The vehicle is fine. Here an example...They wanted $100 to change an air filter. It cost me under $50 and it took me 5 minutes to change it. Another $350 to change the transmission fluid. Huh! Don't bring your vehicle here for service! They will try to rip you off! read more

I dropped off my car on 3/4/23. As of today my car remains in this dealerships possession. In these last 9 weeks I have received a total of 1 call from the service writer to fill me in on what the status of the warranty repairs are. 1 call. I have had to drive to the dealership twice just to find out what is going on with the car. Do not trust this dealership's service department. They are the absolute worse! If you must take your car here, do not use Daniel Cruz. Ask for absolutely anybody else. Even a car jockey or janitorial staff would have more compassion and follow through. He is the worse service guy I have ever come across from a customer service perspective. I will say that Christian has been the 1 bright light. I have spoken to him twice, by being transferred through to him by the Sales Department. Why Sales? Because no one answers the Service line. And even if you leave a message no on answers your VM. Please to avoid what I am going through, please stay clear of this dealership's service department. read more

We all know buying a car is usually not the easiest task. Finding the right car or for starters the right place to find what you're looking for is usually a mission & a half. I knew the car I wanted I am a 100% a Jeep girl, I knew my budget & I happened to go to the perfect spot. I wanted an upgrade from my 2016 Jeep Grand Cherokee. My husband & I walked in & were greeted by Francisco Mendez he was our sales rep who I could not be happier with ! When I told him what I was looking for he didn't hesitate to do exactly what most places don't - listen. He didn't try to coerce me into something I wasn't interested in or that was out of my range. He wasn't wasting our time which was appreciated. He even went above & beyond to show my husband trucks when he expressed wanting one in the future & even though he knew that it wasn't going to be purchased the same day he showed him models & answered questions he had as well without making us feel rushed. He explained everything & in a couple hours we were good to go & sitting in Victor Leppez's office who is the financial manager. He proceeded to explain everything for us down to the T & got us a great deal. Any questions we had neither Francisco or Victor hesitated to answer. They were kind & respectful, working with us however possible to ensure we left with car we went in wanting. Even after I left I received calls & texts from the dealership & Francisco to ensure all was good with my car, & to assist with all the added tech I needed registered. Highly recommend! It's not every day I feel so satisfied leaving a car dealership & feeling like if I need the assistance it won't be an issue. read more

Kendall Dodge Chrysler Jeep Ram - 2022 Jeep Grand Cherokee L Limited - Car Dealers Near Me - Miami, Florida

The MASTER Juan Gomez I think he's a guy who saw me less and despised doing business with me... didn t have the decency to give his face to say he can't sell me a truck with ITIN number. On the phone he sells himself as a kind person and travel 2 hours to come and see the truck and being at the store didn't listen to me and he said that he doesn t care about doing business with me. He's a liar Cuban. read more

Kendall Dodge Chrysler Jeep Ram - The manager Juan Gomez (Racist)I think he's a guy who saw me less and despised doing business with me... - Car Dealers Near Me - Miami, Florida

My husband and I trade our vehicles every 2 years. It's safe to say we've spent a lot of time in and out of car dealerships in Miami. This was the most seamless transaction that we have had to date. Lemy and Kris went above and beyond for us, and my husband left there so happy with his new truck. Most importantly, he was happy with the payment! Thank you Kendall DCRJ for such a positive buying experience. read more

Kendall Dodge Chrysler Jeep Ram - Car Dealers Near Me - Miami, Florida

RUN AWAY FROM THEM! If I could give zero stars I would. System won't allow me. They will probably either delete this review or try to negate it with some excuse but I am not desisting. I will post again and again. They are so unprofessional and do not communicate with each other apparently. They gave me an offer to buy my car, sent me several emails, I went in person, got an appraisal, the next day I returned with the car AFTER speaking to them, when I show up they tell me they are not in need of the car model I am selling. Why keep sending me emails and texts, AND confirm with me right before I go in person with the vehicle? And to top it off..... I get an email from them when I leave, asking me to call them to give them feedback! The nerve! read more