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Ocean Mazda

3.2 (187 reviews)
Open 9:00 am - 9:00 pm
Updated 3 weeks ago

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Mazda 3 2.5 Premium
Andres G.

Fernando Rodriguez is an incredible man and I truly have history and a past and things that I felt didn't go my way but realizing the professionalism of this man and in consideration for the service and the buying experience I had when I got my first Mazda 3 I have a lot of respect for him and the admiration for the reflection he has on his customers. Thank you, Mr. Rodriguez

Joe D.

Mazda is an awful car and company with a terrible dealer network. After you buy it, their dealerships will screw you over any chance they get. The dealers try to bury the truth with thousands of fake glowing reviews on Google and the like. I've had $3000 repairs in 3 years on a new car with nothing covered under warranty. This year a bolt head broke off on the bottom of the car and it would cost $2,000 to fix. "The wheel could have come off at any moment" killing the driver at highway speeds. The warranty/dealer (since FYI I was told over the phone, Mazda actually has no authority over dealers) will not cover it due to the "rust," yet the surface areas around there and other side aren't "rusted." More likely the bolt was defective, over, or under-torqued, causing it to snap off THEN rusting (no rust coating under the bolt). I've been driving that car with a "clanking" noise indicating this problem for as long as I can remember. It's obviously NOT provable no matter what they say. But forget it, let's say it's rust. And they still won't cover it? In the end, not covering something this fatally insane in a new car just shows you they have no confidence in them. The guy at the dealer couldn't even keep his rust story straight! He told me "it happened when I drove it to Florida" (like these cars aren't supposed to be driven lol. Amazing how they will trash their own cars if that's the direction the $$$ is) or "call the original dealer you bought it from and complain" who I called and said it should have been covered. So basically it's like buying an iPhone in Wisconsin and you're in Florida, needing Apple to enforce the warranty, and they told you to go back to the store in Wisconsin to do that? Absolute egregious treatment Useless Mazda Customer Experience wouldn't even fully reimburse the rental and it took months to get the money. I also noticed how much smoother it rode. No banging over speed bumps or road imperfections, no wonder Mazda breaks all the time. Mazda has less market share for a reason.

I bought their Ocean Mazda hat, I like it
Andy G.

I've been in the loophole in getting a Mazda here for a couple of months now and I was finally ready!! Carlos helped me out so much, I had a horrendous credit score and Ronnel is a beast when it came to approving me and getting a better interest rate than my last Mazda for a worse rate I was given and my credit score was better back then. They let me test drive the car and really have a feel for it! I've never been happier to say that Ocean Mazda did not fail me. Very good warranty and no headaches for a while. Looking forward to increase my credit score and refinance this bad boy to get a better rate in a year from now. Also the servicing department with Joey Tejeda is just incredible! Never gotten better service anywhere else. I would even love to work their as a car salesman, maybe one day I have the opportunity. Thanks Mazda! 100/10

Got driver-side sun visor replaced on my 3 month old Mazda 3.
Carlos T.

Last weekend I went in for my first service on the new car, so called a few days prior to make appointment 11:30am Saturday Jan. 11th. I arrived to find both the sales center and service area under reconstruction / renovation. There were quite MANY vehicles waiting in lines to be serviced and I was asked to stop at the T-intersection before I could get in line because they were managing the traffic flow of waiting cars in front of me. Initial thought was this was going to be chaotic, but did not have to wait long at the intersection, and able to turn right and park behind a car. Next was the amount of customers waiting for the service guy, and a guy calling out numbers. Did not know what this is I asked a customer where to get them and she said I had to get them from the guy. No bueno for me, as I quickly got the attention of a guy frantically walking around and informed him I had a appointment and how does it work here. He asked me to wait a moment and promptly went back toward the service offices. A few minutes later my name was called and walked over, sat in an office and they apologized for the delay. Joey Tejeda, my service advisor, processed my 1st service, ticked through the items they would be doing on the car (note the manual says tires don't need rotation until 10,000 miles so since my car had about 5,000 I declined their tire rotation). He also suggested I wait on premises as it would speed up my service. Given what I just saw outside, I took him up on his quoted offer waiting about an hour and a half. Waiting are inside: Sharing the same long-ish room where the cashier and parts accesories are, it was a nice amenity to see a small cafe offered. Upon closer look, it had very little items on display, empty-ish but maybe being close to noon I missed the breakfast rush? Anyway, also next to this area as the waiting area with short leather chairs comfortable to sit in as well as a long stubby counter table n chairs for those that want to charge up their devices. Overhead, is a flat panel TV with football on. I settled in awhile catching up on items online. Eventually went outside to stretch the legs a bit and taking photos of construction, even finding layers of dust on a new car parked on the side of the service area. Upon going back inside and sit down, my service advisor surprised me with info they are done and the car in the courtesy quick wash. Nice! He reviewed what was done, found, etc everything within specs. Then said the cashier would soon call me. I expected another 10 or 15 minutes, but as soon as he left my name was called. Wow. Walked up to the cashier to sign off the paperwork no need to pay. Was directed to wait outside and my attention immediately called to the right as my washed car awaited with the porter! All nice and said the total wait was like my service advisor said to be about an hour and a half but I believe to be less closer a hair more of an hour. The washed car? it was a quick outside wash which still was not perfect but my car was very dirty dusty bringing it in. Very nice time which left a good convenient afternoon to grab lunch n beer nearby in Doral!

Ask For Neslon Ramiz.
Staysee A.

Where mediocrity is less than what I have come to expect in customer service especially in Dade County, enter Joey Tejeda. I had a received a 50% off coupon for a oil change here. I admit I was extremely hesitant. 1) dealers have a reputation of being expensive 2) they are almost an hour from me (traffic ) 3) my best friends husband had a huge problem at a dealer where he paid $300 for a service that included tire rotation. He marked the tires and they were NEVER rotated. Dispute ensued and he was credited back the entire amount. So, I made an appointment on the app to "try it out" and take advantage of the 50% off deal. I left the service advisor assigned to me a detailed voicemail message the Friday morning before the Monday appointment to follow up because a) needed to be in and out b) there was another issue that had arisen. NEVER HEARD BACK. So I was already salty. When I arrived there was a long line and they were "backed up" (picture the line at chik-fil-a) and they couldn't find me in the system (vin). Now I am heated. I.drove.one.hour. Then out nowhere, Joey Tejeda appears like Superman, and says "I got this". He looks very young so my expectations dropped even more. He 1) got me out within a reasonable time frame just in time for my meeting in Sunrise. 2) ordered me a Lyft so I work out of a nearby branch 3) fixed my other issue 4) worked to get me the best deal with current promos. Phenomenal 10 star service. Love this kid. Joey / Madza has earned my business for the remaining life of my vehicle.

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7 months ago

Just bought a porche macan here recently with Alex as my representative and i couldnt be more happy.

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You would expect to be treated with the outmost respect whatever the situation is at a place where you spend THOUSANDS OF DOLLARS

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Review Highlights - Ocean Mazda

Have been going to Ocean Mazda for over 10 years and my favorite person was always Andy.

Mentioned in 9 reviews

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CarMax

CarMax

(169 reviews)

Carl Brinkley at CarMax Doral is the most excellent sales associate I think I've ever met. He…read moreconsistently went above and beyond to make sure I was 1000% satisfied with my car decision and was very knowledgeable. I visited CarMax probably at least 10 times to test drive cars, transferred cars in from other locations, etc. and Carl helped me through the whole process and ultimately helped me find my absolute perfect car. I will refer everyone I know to this CarMax because of the exceptional service from him and everyone there.

Former Employee I…read moreworked at CarMax, and while the company talks a big game about integrity and customer satisfaction, the reality behind the scenes is a lot messier than they'd like you to believe. The "customer first" image is pushed hard, but as an employee, it often felt like numbers and quotas came first--by a mile. Cars were rushed through inspections to meet deadlines, and there was always pressure to move inventory, even when it clearly needed more attention. That famous "125-point inspection"? Let's just say it's more about checking boxes than actually checking the car. Management varied wildly--some tried their best, others were more interested in micromanaging or playing favorites. Advancement felt more political than performance-based, and good employees were often overlooked while others coasted by doing the bare minimum. If you're thinking of buying a car here, double-check everything and don't rely too heavily on the CarMax "stamp of approval." If you're considering working here, just know that the culture isn't nearly as polished as the commercials make it seem. Disappointed to leave with such a bitter taste, but I can't say I'm surprised. May god look over this company and renew its workforce and maybe they can stay true to there words .

Doral Volkswagen - Sales area...

Doral Volkswagen

(299 reviews)

This was my first time going to a dealership, and I honestly didn't expect it to be this easy and…read morefast. I walked in a little nervous, but everything went so smoothly, and I left the same day and very quickly driving the exact car I wanted. Big thanks to Earlys Mursuli Remis at Doral Volkswagen for making the whole experience simple and stress-free. He was super helpful, patient, and made sure I felt comfortable every step of the way.

I cannot believe I am writing this, but I actually had a great experience here. I was in the market…read morefor a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. When we arrived, Simon was ready to show us the car. We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. Juan, the finance manager, was great - no BS, no games. I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". We were able to e-sign the documents from home. I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.

HGreg.com Doral

HGreg.com Doral

(571 reviews)

Just wrapped up hands down the BEST car-buying experience I've ever had--huge shoutout to Jeremiah…read moreat HGreg From the jump, he was straight-up, no games, no pressure, and actually listened to what I wanted (rare these days). He made the whole process smooth, fast, and honestly... enjoyable. Every question I had, he answered. Every detail, handled. No runaround, no surprises--just solid, professional service the whole way through. If you're tired of the typical dealership nonsense and want someone who actually has your back, go see Jeremiah at HGreg. Dude sets the standard. 10/10 experience--would absolutely buy from him again.

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started…read moreoff good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees.

Doral Acura - Acura

Doral Acura

(122 reviews)

I came to Acura from trying to purchase a Taos from Volkswagen next door, where I was treated…read morehorribly, and met Ben. Ben was an angel from the start. He told me he'd get me in the car I wanted today that he would do whatever in his power and I thought yeah yeah sales pitch. But boy did he come through for me like no salesperson has ever done before. The finance manager Vicente and the manager Leo were phenomenal as well. At the end of the day, I left with my dream car. Needles to say I hope to continue a professional relationship with Ben and associates. Thank you so much guys!

I've been coming to Doral Acura for a while and usually have a decent experience, but today was…read morehonestly disappointing. I came in for a simple oil change and, like in the past, expected to be offered a ride home or an Uber if the service was going to take longer than usual. This time, that courtesy wasn't even mentioned. I specifically asked how long it would take and was told an hour and a half. Instead, I ended up sitting in the lobby for nearly three hours and a half. Had I known it would be this long, I would've arranged my own Uber home and actually gotten some work done instead of wasting a huge chunk of my day just waiting around. Communication and customer care definitely fell short this time. Not once did my service consultant Sebastyan come communicate with me give me an update. Tell me sorry it's taking longer or sorry they're still working on it. I had to keep finding out the status and progress of my car by asking myself at the checkout desk . I hope this isn't a sign of things to come, because it used to be a lot better.

Ocean Mazda - car_dealers - Updated May 2026

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