I'm not sure how or why CarMax has a relatively low overall rating, or how anyone with experience haggling and negotiating at shady dealerships could claim to have a bad experience here. I've purchased 2 vehicles from CarMax and recently traded in or sold them my 3rd. I appreciate the fact that the first offer they give is generally their best, and there is usually no room or chance for haggling or negotiating and all the BS that comes with that. Most importantly, I've never walked away feeling that I wasn't treated fairly or didn't get at least an above average deal. During our most recent experience we were buying a new car from another dealership, but their trade-in offer on our existing vehicle was very low. When we checked Kelly Blue Book/Edmunds to see what the trade-in was worth, we received an immediate offer from CarMax that was above what KBB indicated we should expect to receive at a dealership, and it was valid for several days. When we came here to do the trade-in, the process was relatively painless, though not necessarily quick. When we arrived here at around 11 a.m. on a Friday, we were about the 8th or 9th car in line to get an appraisal to either trade or sell our car. It took some time to get through that line, then the actual process of the staff examining the vehicle, taking photos and test driving it took another 15 minutes and then once done, it took about 20 minutes before the trade offer was ready for us to view inside the dealership. The offer CarMax made was in-line with the one they'd offered us via Kelly Blue Book/Edmunds a few days earlier, and in my opinion was very fair. We then had to go to the business office to accept the offer, present ID and turn over the signed title, then pull our car into the service bay and turn in the keys. They told us the paperwork would take about 40 minutes to process and that was spot on. She called us over to sign a few things via Docusign and 5 minutes later she called us back to the window where she gave us copies of all the paperwork from this transaction along with our old license plate, a check for the trade-in and we were on our way about 2 hours and change after we'd first arrived. Simple, easy and painless with a fair price for our old vehicle. read more

This weekend I became an expert of navigating all things auto. I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease. read more

I rarely leave reviews, but after this experience, I feel obligated to warn other customers. Yesterday, I helped one of my employees, a 22-year-old first-time car buyer, purchase a Ford Mustang through CarMax. He completed the entire online purchase process, uploaded every requested document, and worked directly with Sales Consultant Carlos Fernandez. After reviewing everything, Carlos specifically told us that the only remaining document needed was one pay stub. We confirmed this multiple times because we had a 1 1/2-hour drive to the dealership. Carlos and the online portal both confirmed that a single pay stub was all that was required. When we arrived, Carlos asked us to wait while he helped another customer. We patiently waited about 20-30 minutes, which wasn't a problem. Unfortunately, everything changed once he finally sat down with us. Without warning, Carlos informed us that we now needed three months of bank statements because the pay stub did not display the pay period start date. The pay stubs are generated by my company and simply don't include that information, but anyone looking at the consecutive pay stubs can clearly verify continuous employment. We even offered to log directly into the payroll system to verify everything in real time. Instead of trying to help, Carlos became dismissive and difficult. We were treated like an inconvenience rather than customers. His attitude made it seem like he simply didn't care whether we purchased a vehicle or not. When we asked to speak with a manager, the experience became even more disappointing. Rather than acknowledging that we had driven 90 minutes based on information provided by CarMax, the manager immediately became defensive, talked about his 17 years in the industry, and lectured my employee that "99% of people have bank accounts" and that if he wanted to buy a car, he needed to get one. There was no apology for the conflicting information we had received and no real effort to make the situation right. What frustrated us most was that the explanation kept changing. First it was supposedly CarMax policy. Then it became the lender's policy. Then we were offered another lender that allegedly didn't require bank statements--but suddenly required nearly double the down payment. From a customer's perspective, it felt like the goalposts kept moving after we had already made the long drive based on the original requirements. Most disappointing of all was how my employee, a young Black man purchasing his very first vehicle, was treated throughout the process. Whether intentional or not, the interaction left us feeling singled out, unwelcome, and not treated with the same respect every customer deserves. A first-time buyer should be encouraged and guided through the process--not made to feel like they're wasting everyone's time. As a previous CarMax customer, I can honestly say this experience changed my opinion of the company. The poor communication, constantly changing requirements, dismissive attitudes, and lack of customer service made this one of the worst dealership experiences I've ever had. I hope CarMax corporate reviews this transaction, the communication provided before our visit, and the way customers are being treated at this location. I cannot recommend this dealership based on the experience we had. read more

If your salesman is not in the crew will not help you with anything. They don't go out of their way to help you thinking the commission is not for them. They will even lie to you so they don't have to do anything to help you. Very disappointing and frustrating. read more

This has been a shitty experience. It's been almost 5 hours to try to sell my car. These people here are so fucking slow. They don't give a shit. read more

Former Employee I worked at CarMax, and while the company talks a big game about integrity and customer satisfaction, the reality behind the scenes is a lot messier than they'd like you to believe. The "customer first" image is pushed hard, but as an employee, it often felt like numbers and quotas came first--by a mile. Cars were rushed through inspections to meet deadlines, and there was always pressure to move inventory, even when it clearly needed more attention. That famous "125-point inspection"? Let's just say it's more about checking boxes than actually checking the car. Management varied wildly--some tried their best, others were more interested in micromanaging or playing favorites. Advancement felt more political than performance-based, and good employees were often overlooked while others coasted by doing the bare minimum. If you're thinking of buying a car here, double-check everything and don't rely too heavily on the CarMax "stamp of approval." If you're considering working here, just know that the culture isn't nearly as polished as the commercials make it seem. Disappointed to leave with such a bitter taste, but I can't say I'm surprised. May god look over this company and renew its workforce and maybe they can stay true to there words . read more

Carl Brinkley at CarMax Doral is the most excellent sales associate I think I've ever met. He consistently went above and beyond to make sure I was 1000% satisfied with my car decision and was very knowledgeable. I visited CarMax probably at least 10 times to test drive cars, transferred cars in from other locations, etc. and Carl helped me through the whole process and ultimately helped me find my absolute perfect car. I will refer everyone I know to this CarMax because of the exceptional service from him and everyone there. read more

I was extremely disappointed with my experience at CarMax. I initially received a $3,000 offer for my vehicle, but when I agreed then I was told the offer had been reduced to $2,000. I repeatedly asked for a clear explanation of what issue justified the $1,000 reduction, but neither the representative nor the manager could provide a consistent or specific answer. The manager refused to honor the original offer, and we went back and forth trying to understand what had changed. It was only I asked for CarMax's corporate contact information and requested to see the diagnostic error codes from their machine that the manager suddenly changed his tone and increased the offer to $2,500. However, they still never showed us the error codes or gave us a clear explanation for the reduction. The entire situation felt dishonest and left me feeling like I was being taken advantage of. A company should be transparent about why an offer changes, especially when the difference is $1,000. Based on my experience, I would recommend getting everything in writing and asking to see all inspection or diagnostic results before accepting a reduced offer. read more

Big, huge scammers when offering $$$ for your vehicles. Before you take your car(s) here, go check out AutoNation down the street and see how much they'd offer you -- crappy experience last week with CarMax wanting to give me nothing for a perfectly '21 Subaru. The guy who "helped" us wasn't even as professional as you would've expected. read more

They tried to say we needed a new transmission and cut their offer by two thirds! We had just done a new transmission in January and even had the warranty to prove it. Had it tested immediately after this shocking report by a certified mechanic and it ran perfectly. While at the mechanics a man saw the truck and purchased it for well over what Carmax offered even the first time. Shame on Carmax for trying to take advantage of a woman. read more

It seems like Carmax is catering to desperate individuals? $71-$600 for a 2015 VW CC in good condition runs well no issues etc. Get the F ck outta here.... I will either trade it in or sell privately. read more

CarMax - Used Car Dealers Near Me - Doral, Florida

Let me start by saying we have been customers of CarMax for many years. This company's not the same. Inspect the cars?? NO. We have had to do our oil change and filter after our purchase many times because it wasn't done. Our most recent purchase of 2/7 the car now has to go to the dealer because the car has a vibrating noise on both sides and they sold the car with the smell of WEED which wasn't noticeable at purchase because they cleaned and sprayed it inside. When they purchased this car they knew this. We also got a call after being 20 plus year customers with CARMAX because we exchange and return cars which is in their policy they no longer want us as a customer. They will not honor their warranty either. I will do a GOOGLE review and will report CARMAX to the BBB. As people have previously stated BUY your cars elsewhere. They obviously don't need customers when Corporate and a GM from a store I didn't even purchase my car from can call you and tell you they DONT WANT YOU AS A CUSTOMER ANYMORE. read more

Horrible experience, do no fall for these other reviews, sell your car at another CarMax location or Carvana. When it comes to online CarMax instant offers this store DOES NOT honor them. When I arrived all the reps were all hanging around the main entrance just hanging out and talking amongst themselves. I had an appointment, yet I still have to wait about 30 minutes just to be told to drive up to a tent down the road. Ramon was the rep that assisted me, even after I expressed interest in a car that was on the lot, he never offered to show me the car or test drive. Once the appraisal was done I returned to the store and met with the rep. He had me wait while he took care of another customer. With both keys, clean Carfax with no accidents, and CarMax over all good condition, my car is in like new condition, yet the representative came back an hour later with an offer of $11,400. This is much lower than the $13,000 online offer and when asked how he got to that number he couldn't give me a clear answer. He would mumble and then say that because I made an appointment at the store so that throws off the system and they couldn't use the CarMax Online offer EVEN THOUGH IT WAS STILL VALID and not expired by time or mileage. Typical bait and switch, I never got a call back and only after I answered a email from the manager Hader, was he then able to answer questions and after a hesitant call back he them said I could come in and they would do $13,000. However this is only after I explained the experience and mentioned the two other offers I got which were much higher. For the past 11 years I would always refer customers, friends and family to CarMax, however never again will I. read more

Today on January 18, 2026 I went to CARMAX to get an appraisal on my vehicle which is a 2019 Ford mustang 5.0 with a 10 speed automatic transmission. After conducting the check on my vehicle they stated to me that my vehicle, " VEHICLE IS SHIFTING HARD FROM 2ND TO 3RD GEAR PER ASSESSOR." If you do any research on this vehicle you would know that the 10 speed automatic transmission shifts hard on lower gears. The assessors are not certified mechanics nor are they specialized or trained on every single vehicle in the market. What I don't like is false claims and not even trying to get someone else to check it out or to do some research on the vehicle it's self. Not every vehicle drives or shifts the same. You can't tell me you based your decision based of feel and sound of driving the car that no where enough proof to validate your statement that my transmission needs service. Very poor customer service and hindering my appraisal. Very disappointed and horrible experience very bad customer service!!! read more

I literally purchased my car a year ago. The seats inside and everything is in Excellent condition. Same with my sister's car she even has the plastic on the floor on the back. We made an appointment to see how much we get for our cars. We understand that cars Loose value but dammm the way they check to see how much they give you; it's crazy. You drive up and in 5 minutes the guy checks the car inside, takes a pic, looks at the inside and the engine and bam they give you an estimate. When you read they put Good condition for everything. Cookie cutter! read more

i planned on a 24 hour test drive but my sales girl encouraged the 10 day return purchase. I did purchase and they sprayed car w fragrances which I am sensitive and I went to open sun roof to notice sloppy lubricant on the sunroof, then tons of sand in the bottoms of the door so I had to return due to all the unknowns. Within close of the eve to morning of opening,they had gotten rid of my car. i give them the car back and they are not going to return my money for 14 days. Now I have no car nor cash to repurchase and I have to go into a rental for 2 weeks until these friendly folks return my funds. They are not credited by the BBB by the way! Another life experience to learn from, but why can't businesses follow the golden rule?! read more

What a great experience we had!! I liked it because: Easy and quick inspection process. Covid friendly. They took so many precautions. Excellent customer service. Impecable location inside. Huge variety of used cars. read more

CarMax - Used Car Dealers Near Me - Doral, Florida

They push you to make an appointment. However, I drove to the location as a walk-in. The process was very simple. They took your information. They inspected your car within 15 to 20 minutes. And about 10 minutes later, they came out with an offer. Which is good for seven days, pretty straightforward process . read more

Selling a car during a pandemic was not on the top of my bucket list but here we are. I wanted to sell my car and didn't want to go the private route amid these crazy times. A few people recommended CarMax and I must say it was a painless process. I started with an online quote. I submitted various pictures of my vehicle and necessary info. From there, I got an offer in less than 24 hours. I took that to this CarMax location and was sent to the "business office." It was pretty busy and I was told from the get go it would take 1.5-2 hours. It took about 1.5 hours when all is said and done. Since I already had the offer, they just did a quick inspection. From there, the wait was mostly for the paperwork to be ran and for my bank to be contacted, as I was still making payments. I walked away with a check in hand and that was it! All in all, this was a good situation. I got more for my car than I would've gotten at most dealers and probably less than I would've gotten had I sold it myself, but this was very painless and way less work than selling it myself. Everyone was wearing masks; however, I do wish they had some sort of texting system setup so that you didn't have to linger by the "office" to hear your name called. Since it was crowded, I would've rather waited outside. read more

I sold a car here. The whole process was transparent and fair. My rep told me what to expect and then did better than promised. Very communicative and helpful. Their offer price was good. read more

I have always had crappy old cars, and I figured it was time to get something reliable and nice for myself. I picked the car I wanted to check out on the website and had it shipped to the Doral location. I was told it would take 4 days, but it only took 2! Love that! When I arrived at CarMax, I was greeted by a really friendly employee who directed me to my salesperson. Heidy is the salesperson who ended up taking care of me, and she was SO nice and patient. I was very nervous and annoying since this is my first big purchase, but she had no problem answering all of my questions and making me feel confident about the whole process. I was definitely being annoying with how many questions I had, but she was super kind and thorough about everything. I got to look at my car and WOW, I fell in love instantly. It was immaculately clean. It's a 2015, but it looked brand new in my opinion. The customer service rep that took my payment and explained my paperwork to me was super nice as well. I was in and out in about an hour, but I wasn't rushed. That's just how fast the process was. I was wowed by how friendly and helpful the staff was. If you go to buy a car from CarMax, I highly recommend this location and especially Heidy because she's AWESOME! read more

CarMax - My new Hyundai Tucson from CarMax! - Used Car Dealers Near Me - Doral, Florida

This pretty lady named Lina was very helpful. The process only took between an hour to one & a half hours. I got the check, and I was on my way. When I have a enough money to afford it, I want make an appointment with her again to buy a car from this specific Carmax location. read more

If you want to sell your car dont bother making an appointment with these people... when you arrive for your appt they tell you to wait 1 hour or more so why even do an appt? its a joke !!! don't recommend horrible customerservice! read more

I went to car max thinking I was going to get a fair offer on my car. Total and complete rip off. They literally offered me 10k less for my car then 3 other dealers. 10k is a lot of money. I will never put my trust in this company and the kids that run their businesses. literally kids checked my car to then sit around and wait for a low low crappy offer. Not cool. If you don't care about money and you want a quick check then you can go there and get ripped off. If you care then they should not be on the top of your list. read more

Easy to deal with . Sold them My land rover and it had more issues then our government . Easy money !!!

I'm going to give this place 5 stars because of Dylan Munoz! He is the sweetest and gives out great customer service! He has been very helpful and accommodating. I had a great service employee with Carmax back home and so happy to have another one here in Miami. Dylan follows up and finds the perfect solution to help me get my car fixed. As long as he is working there...I'll continue only working with him. Keep it up Dylan! This location is lucky to have you. read more

I just wanted to say thank you to VICTOR MONTES sales consultant for a excellent and fast service zero stress buying a car service amazing. My son brought his First car VICTOR helps was right on point and quickly THANK YOU MR MONTES read more

I have been buying and selling cars from Carmax for as long as can remember. But that ends today. I've been treated rudely twice. Wasted my time twice. Can't call on the phone unless you want to wait 45 mins. They have gone downhill. I will spread the word about how terrible they are. read more

CarMax - Used Car Dealers Near Me - Doral, Florida

They need to just switch to online services. A self-appraisal option with photo uploading should be available. 1. Service is terrible. Expect to spend all day here. 2. God forbid you leave important documents in your car it takes them 30+ minutes to find your car to retrieve said items. 3. Again wait time. I got my car appraised pretty fast, but the actual sale process took hours. I do not mean the time it took to gather paperwork. I mean the time it took to sign. I was stuck in Carmax waiting to sign papers and get my check for 2 hours. There were others waiting also but the clerk at the front said she was "waiting for someone to come and sign it with us". Well that person never came and she finally decided to let us sign our parts and she will give the paperwork over to the person who needed to sign it. Two hours waiting to sign papers that literally took a minute to sign and get my check. First and last time ever going to Carmax and this is Miami it should be the most professional since this is a tourist hotspot. They have no phone numbers to call. They do not care about time management. Everyone acts busy but if you look at their screen they're not doing anything. Also carvana called me (Carmax must've sold my information when I got appraised) and offered me 16k for my car. )1k more than this circus of a car dealership This is what I would call, a Yelp disaster. read more

Terrible, Never go To Car Max to Buy A Car they have the worst car insurance policy. Assistant Manager Andres Vuluaga of the Service Repair Department. Completely incompetent of solving customer complaints. Rene_Rosa@carmax.com Is his supervisor was out of country and not responding to emails and he was incapable of getting my car to me after it was as one week late. I continually received false repair dates daily leaving me without a car and car rental. Car ended being taken to Toyota for part of repairs they couldn't even do. Shame on Car Max. All names and email info was provided by Repair Depart ANDRES VULUAGA 305 436-5494 read more

The online buying process was straight forward and easy. However, when I went to buy and pickup the car at the Doral location, the sales staff were AWFUL!!! The sales woman handling my sale, seemed to careless and barely sad a word except when she had to. CarMax as a whole was a good experience..... the Doral location..... avoid unless you like rude, unfriendly, and don't give a crap attitudes. read more

Waited 3+ hours on three separate occasions to sell my car. Painful process and will be my last with CarMax

CARMAX DORAL SERVICE - they have my son's car since more than 2 months, giving stupid explanations about changing engine, then no, then yes, every week a new excuse... they took the car into service in August and today we still don't know when the car will be ready!! no apologies, not offering a rental car, nothing!! horrible service and very poor client attention... let's see if for Christmas they can have it ready!! read more

HORRIBLE experience! Do not go here! when you go to return a car within the 30day return window, they will tell you that it takes 2-3 months to receive your refund check in the mail. When selling a car here, they'll cut you a check that day, but want to make you wait 2-3 months if you return a vehicle. We returned a car because my child, a first time buyer, went with her grandparents who let her purchase the car alone. The sales person would not let her test drive the car and told her how much her payments would be (low). The car had many issues and I saw that they gave her high payments despite telling her what it would be when she was signing papers. Avoid sales person juan b. If you're dead set on still coming here. read more

If you want to get ripped off please sell your car to these people. I was offered $33,000 less and then another dealer. It's a shame if they would have given a fair offer they could've taken my car probably made 25k instead they get zero. No wonder their stock price is tanking read more

I went here from one of my family members recommending it. I honestly shouldn't have wasted my time at other dealerships in Miami. I went to a few dealerships beforehand and they were unprofessional and not accommodating to my restrictions. As soon as I went to Carmax I knew that this was my best option. I honestly don't know much about cars but they had the best selection for my budget with the best models and best quality cars. The customer service was amazing and very helpful to me to explain the process. I didn't feel intimidated at all. Francelys Cabeza was especially helpful and personable. This was my first car purchase and I am beyond happy. The whole purchase took even less than an 2 hours. Their app is even amazing .Highly highly recommend this dealership for pre owned cars. read more

CarMax - Used Car Dealers Near Me - Doral, Florida

Horrible experience and an absolute joke!! I parked my car and went in to get car appraised. As soon as I saw the person appraising, I knew the offer would be low balled and a waste of time. The same guy did an appraisal for another car a while back and low balled me as well. I walked around outside looking at vehicles and the level of care they give the vehicles have gone down hill too. Used tires, dirty interiors. Lots of scratches on vehicles. Very disappointing. No haggle makes it one-sided, and I didn't feel like arguing. They want to make top dollar when you trade in and then again when they sell the car. The offers are so far off it's ridiculous! Seen this first hand. I get it. It's a business. But for me, there should be a middle ground! I'll never need to go back to this CarMax! I recommend anyone looking take there business elsewhere too. Don't let them waste your time like they did with me. If I could give negative stars, I would! read more

Carmax appraised my vehicle 4k(10%) under Carvana's value. Took me almost 2hrs of waiting even with the scheduled appointment. I will no longer use carmax to sell my vehicle and recommend others do the same unless you prefer to undersell your vehicle. read more

Came here last week for the first time and will be DEFINITELY MY LAST TIME. I took the car to get an appraisal and someone stole my AirPods from inside my car. Came to the store on Thursday July 14th and "Find My Airpods" app says the last connection was on Friday July 15th, a day after i left the store. Of course this doesn't mean anything to them unless you have a "police report or something". They take pictures of the car for appraisal reason and the person told me he didn't see them inside the car. OF COURSE!!! you think the person that took the picture is going to leave then there and steal them after!! It makes my blood boil when someone gets inside your vehicle and steals your personal stuff. read more

Time suck and online lies I wanted to sell my car & got an online offer and booked my appointment. Carmax does not respect appointment time or the suggested 60-90 minutes to complete the transaction. They took a full 90 minutes to ratify the online offer. At least that was accurate. Then they told me it would be an additional 90 minutes to process the sale and issue my check. 3 hours, maybe more, to sell a perfectly described and documented car! I left. No sale. read more