Just wrapped up hands down the BEST car-buying experience I've ever had--huge shoutout to Jeremiah at HGreg From the jump, he was straight-up, no games, no pressure, and actually listened to what I wanted (rare these days). He made the whole process smooth, fast, and honestly... enjoyable. Every question I had, he answered. Every detail, handled. No runaround, no surprises--just solid, professional service the whole way through. If you're tired of the typical dealership nonsense and want someone who actually has your back, go see Jeremiah at HGreg. Dude sets the standard. 10/10 experience--would absolutely buy from him again. read more

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started off good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees. read more

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Not sure why all these bad reviews are on here. Purchased 3 cars from this location and everyone has been phenomenal.

What an amazing experience with sales person Karim ... if it wasn't for him I would have walked out of this place. I was interested in a s550 and since I was paying cash I asked if a discount could be applied, instead of just simply saying no my apologies I can't negotiate the price on this vehicle. She then began talking over me, as if I was a child. They are very greedy. I also was gonna inquiring bout another car, but they said I'll give you a deal then I looked online same price that was listed. The only good thing about this place is Karim. David was very helpful in making sure he got me the best loan. But like I said if it wasn't for Karim exceptional service I would have left the vibes are off. Don't go to Hgreg Doral unless you go see Karim. read more

HGreg.com Doral - Car Dealers Near Me - Doral, Florida

they will steal 30 to 50% the car value from you hidden fees and protection plan that nobody needs worst experience buying car in my life read more

Eduardo in sales was very helpful and friendly. Easy process and happy I went! From top to bottom, the process was very simple and straight forward. No presssure. Thanks guys! read more

I wouldn't recommend this place. They sell cars with hidden issues, and even after customers return them, the same vehicles end up back on the market. It raises serious concerns about honesty and reliability. read more

Place looks run down. It needs a major update... But my review is about the whole experience... Car is advertised at $ 10,498....but then they make you buy a premium protection package of $ 1,695 plus dealer/deliver fees of $ 1,299 plus electronic filing and tax and tags... In the end, the total price would have been close to $ 16K.... The sales guy was so unprofessional that he was burping in front of me. Not once did he excused himself! Way to go and loose the business! read more

Great experience! Everyone was so helpful and nice. Pierre went above and beyond in assisting me. Highly reccomend!

Sales rep was very good they were patient with me and helped me decide the car that I wanted Christopher is very professional helped me decide my new car and was there on every step of the process, the finance team were great too, they have good prices compared to other dealers i recommend this place read more

They stack approx $6000 on top of the price they advertise, they do not tell you on the phone or their website

If I could give zero stars, I would. HGreg Doral redefines bad customer service. Expect to waste 6-9 hours while employees scroll their phones and salespeople sip coffee pretending to help. No one knows what's going on, and you'll repeat your story endlessly to new faces. They force a $1,695 "premium protection" package with no option to decline. I bought two cars--one had chassis issues within 72 hours, the other had a cracked windshield. Their response? Blame me, lie about diagnostics, and admit they don't even have the equipment they promised. Worst part? They bought my old car without even inspecting it. That says everything. This place is a chaotic, careless money grab with zero accountability. Stay far away. read more

The sales people are dishonest. They lie to bring customers in. I was told by a salesperson named "Samuel" that a particular car was available in the lot. Come to find out that the car was already sold days earlier. We drove for 2 hours to get to the lot only to find out that it was already sold. The place was a total waste of time. read more

Bought a mustang from them! Easy no hassle or stress. Honest employees. Gentleman that sits with you to go over financing was phenomenal.

First and foremost This review isn't meant to deter anyone from buying a car here, but to advise caution when visiting Doral HGreg location. The car I purchased was good, but aside from the car I'm still have an extremely disappointing experience with HGreg Doral. Despite assurances from Alex, the sales manager, advising me that everything would be taken care of the day I bought the car, I've been waiting over three weeks for a check related to a car I traded in. Their customer service has been unresponsive, likely due to a caller ID screening system. After signing all documents and transferring all my belonging to the new car, I went up to the front desk to collect my trade in check as instructed and this happened. Tyrone surprised me with new information and told me it would take 3-5 business days to have it ready. Then when I visited the dealership on the 5th day since no one called or followed up with me, Tyrone called me a liar and told me that he said 7-10 days. On the 10th day I visited them again and, Alan, the finance manager I dealt with, said he didn't know what was going on with my check and hasn't followed up since. Miguel my sales rep has taken time out of schedule and tried to help, but overall it's been a frustrating experience & a 3 week hold time with no updates on my trade in check. New potential Buyer Beware, Use Caution with HGreg Doral. read more

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I went to the Orlando location! This is the worst experience I've had purchasing a vehicle. They told us they do a thorough inspection on every vehicle before they list it, however when I got my car it immediately had coolant issues. They took the car back and fixed the obvious problem (a broken hose). I got the car and within 2 days we noticed the coolant fluid was boiling. They took the car back again, ran diagnostics and found 3 other issues. It took ONE month for me to get my vehicle fixed, while paying for rentals out of my pocket. Yes, they reimbursed it, but it was over $900 coming out of my card right in the middle of the holiday season. They kept pushing back the return date with no consideration. I wrote an email to their GM and he never responded. They did absolutely nothing outside of what they had to do to try and make up for all the headache. They will lure you in with their computers and show you how "good" of a deal you're getting but it's all a scam. Service managers know nothing when you call, they don't return calls even when they say they will. ONE month, my first payment was one week away and I hadn't even driven my car for more than 2 days. And to top it off, they returned the car with a nice dent by the hood; that I can't fight because I rather have it with a dent than talk to those people again. Absolutely horrible, I expect this to happen at a buy here pay here. But I never thought I'd go through so much trouble at a "reputable" dealership. The place reeks shady, and I'm only upset that I got stuck with this deal. If you can get a deal somewhere else, just do that. I've submitted my complaint through BBB as well because this was way out of line and I'd give 0 stars if I could. read more

I bought a BMW 430i 2 months ago and since then it hasn't left the workshop, they are scammers

HGreg Sold Me a Lemon -- Over $7,000 in Repairs Less Than One Year from Purchase! I purchased a 2017 BMW X5 from HGreg on August 9, 2024, along with their so-called "Best Platinum Warranty"--sold at a premium rate under the assurance that I would be fully protected and covered. Within two weeks, the rear shocks failed, and the warranty proved nearly useless. It barely covered any portion of the repair, and it was nearly impossible to reach a live representative for assistance. I paid $2,480 out of pocket on the very first repair. Since that time, I have spent over $7,192 in repairs, towing, and rentals--all within just twelve months of ownership, with major issues beginning a mere 12 days after purchase. Despite reaching out repeatedly to Alex (my sales representative) and the warranty company, it took two weeks for anyone to respond to my multiple calls and messages. By the time my case was reviewed, I was told neither HGreg nor the warranty provider was responsible for an exchange or return because the 30-day period had expired--by only one day. This was especially infuriating as my outreach was well-documented within that timeframe. What has been most disappointing is the complete absence of follow-up. Both my sales representative and his supervisor disappeared the moment the sale was complete, leaving me without guidance or support. What should have been an exciting purchase of my lifelong dream car has turned into a financial, emotional, and logistical nightmare. This dealership and its affiliated partners have failed to stand behind their product, return phone calls, honor their warranty, or uphold the promises made at the time of sale. I strongly urge anyone considering HGreg to think twice before trusting them with your hard-earned money, time, and energy. Based on my experience, they have proven to be unprofessional, unreliable, and untrustworthy. My desired resolution that read more

Horrible service, shady staff and absolutely questionable vehicles with an illegal mandatory package when buying the car that no one MUST buy in order to purchase a car there. No professionalism at all. read more

I had been looking for a used car and I was hesitant to go car shopping. But H Greg Doral helped me with all my worries. As soon as we walked in we were helped by Cinthia. Cinthia was great she showed us cars for hours with all the best options. As I was on a tight budget the finance team helped me find the best options. The whole team was so professional and the service was excellent. Their aim is to help you. They answered all my questions. And I left with an option that I am very happy with. Thank you H Greg Doral and a special shout out to Cinthia there. I highly recommend her. I am very pleased with my car ! read more

I went in for a car priced at $12,198. The sales person immediately started out with an "elite protection plan" that costed $1,598. This was not in their website by the way. But anyways, we test drove the car and talked numbers. At the end, the total amount for the car came out to be $17,363.58. The jump from the original car price to this number was insane. The protection plan was apparently "mandatory" and it was already on the car. Everything else I understood but the doc fee was $899 and the pre delivery service fee was $1,299. Between these prices, the price of the car went up so high that I preferred to look at other dealerships. If you're looking for a used car, I would say to look at other places where you can actually negotiate price and have lower doc fees and service fees. I went to west Kendall Toyota and came out with a newer model of a Mazda Cx-5 in super good conditions for under $15,000 with NO BULLSHIT fees. read more

HGreg.com Doral - The mandatory protection plan of bullshit for $1,598. - Car Dealers Near Me - Doral, Florida

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They would NOT negotiate the price on a used vehicle! Also, "THIS SHOULD BE ILLEGAL" they add on a "NON-NEGOTIABLE" Elite Protection Plan that costs $1598. Nobody wants this on a used work truck. Terrible place!!! read more

********** Do not buy a car at Hgreg *************** They force you to pay a Elite Protection Plan for 1,495 that covers Paint, Fabric and Tire. Of course i don't needed it. They told me it was a fool decision not to buy the Gap insurance for 1,499. With my high credit score a company called Ally gave me an interest of 15.7%. I ended up paying 20,000 plus the extremely high interest for a car that is worth 13,000. I will post this review on a weekly basis. ********** Do not buy a car at Hgreg *************** read more

Bro.. I cant believe these people. DO NOT BUY A CAR HERE. I just purchased a car here 24 hrs ago. I was just done writing a positive review when I took a look @ BBB.com and saw a lot the negative comments there. When I decided to take a look at my contract. And just notice these people charge me an extra 4.5K !! Over the agreed upon price. See pics below, and see pics from my appointment confirmation. Not only that they also put a $1500 coverage for interior and tires that i wasn't even told about. This is criminal I will calling a cop family matter tomorrow and seeing if I can press charges on this robbery. I literally just found this out 24 hrs after purchase 10 pm the next day. I will be calling them tomorrow Ill keep you posted. They missed around with the wrong one. read more

HGreg.com Doral - Thieves unprofessional professional criminals - Car Dealers Near Me - Doral, Florida

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My advertised 15 thousand dollar truck turned into 21 k after hidden fees. In the six months since I bought the truck. Oil change light came on one week after I bought it. Had to change all four tires and do a complete brake job. Their cars are trash. They don't check anything. Buyer beware. read more

Bought my car 2 weeks ago. Breaks started sqeaking shortly after purchase. Been calling and leaving voice-mail after voice-mail all week. Impossible to speak to a manager. Buyer beware. Once you buy they don't care obviously. Also, they listed my car online 39k it was really 49k. The girl who set up my insurance said she got me a better deal. Declined towing, roadside, and rental and a higher deductible. Very frustrated and having buyers remorse. read more

Less than 200 miles and one week of driving my car has a check engine light on with 2 active dtc's and a low oil warranty. stay far away.

they lied did not have car i wanted. the manager and the sales men told me conflicting lies. i walked out.

sales rep was great.but beware I bout a Porsche 911 43kmile come to find out the car had a massive oil leak that could have been catastrophic I took it to a Porsche certified specialist. And he found the massive leak. It looks like Hgreg did not do a very good job of inspecting this car before selling it. The car was $74,000. That is a very big purchase for someone and the lack of inspection Is mind-boggling. With that being said, I contacted the department and my car's been in the shop for two weeks. They fix the massive oil leak, which was from the oil cooler free of charge, of course. But all of this could've been avoided and I wouldn't have had purchased a car If I would've seen the leak. I noticed the leak two days after I purchased the car. There was oil on my garage floor. Worst experience ever buying a car read more

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If I could give 0 stars I would. went in for a completely different vehicle which I was pre approved for on 4/20/2024. After 8.5 hours I was told I had to give more down for this vehicle. Then I was told to look at other cars I might like. I settled for a 2018 Mazda CX-5. I asked for a 48 month loan but the greedy finance manager Sadel Saez insisted I get the 72 month loan. He then sold me an extended warranty and gap coverage stating that everything would be covered. 14 months later my transmission broke while I was on vacation with my 3 kids. Guess what the idiot sold me an extended warranty that doesn't cover anything mechanica! I now have a vehicle that doesn't work and has at least $10,000 in repairs which I'm upside down on my loan on. DO NOT BUY FROM THIS GREEDY, SHADY COMPANY! read more

Review for HGreg.com in Doral, Florida I am a Texas resident who found a vehicle online listed for $22,800 at HGreg.com in Doral. It was the exact car I wanted at a great price, and I was ready to do whatever was necessary--pay for delivery, fly to Florida, or pick it up in person. First thing in the morning, I received a call confirming the vehicle was available and was asked when I could come in. However, once the dealership found out I was out of state, they transferred me to their "out-of-state sales team," which turned out to be a voicemail box that was full. I called back multiple times, only to be repeatedly transferred to the same full voicemail box. When I asked to speak to a manager, I was refused every time. After using a different phone number and eventually blocking my number just to get through to someone, I was informed about mandatory dealership fees totaling over $3,000. These included a $1,499 fee, an $899 fee, and a $1,299 fee for warranties on a car that's still under the manufacturer's warranty. The customer service was the worst I've ever experienced. These "mandatory fees" are deceptive and should be illegal. Staged pricing and hidden costs like these are misleading, and their refusal to communicate properly shows a total lack of respect for potential buyers. Buyer beware! Don't let this dealership or others talk you into paying outrageous junk fees. The pricing is not what it seems, and their tactics are unethical. Save yourself the frustration and shop elsewhere. read more

All they care is the money. Alot of there cars are lemons. I bought a car and within 2 hours the engine blew. STAY AWAY

These people have absolutely no drive to make a sale.. they literally talk to you like they're doing you a favor by selling you one of their cars. Even the manager that helped assist the saleswoman had no drive at all, let me walk away without the sale even though I was already ready to purchase. And I'm the guy who came to get the 2019 Camry xse so if the manager who "helped" reads it.. he learns that from a business owner's point of view. He did as good as a new guy on his first day. No sales experience is needed to be a manager at Hgreg apparently! Oh well, they're loss we will take our 20k somewhere else where they might actually TRY a little. read more

Coming from over 1000 miles away, dealing with Orlando was great. He was efficient and on top of answering anything I needed. The car checked out and rides amazing. Would recommend purchasing a car from here. read more

Absolutely terrible experience. Every car on their lot seems to have a problem. They knowingly sell vehicles in poor condition, and it's clear they don't care about quality or customer satisfaction. Save yourself the headache and stay far away from this place. Nothing but overpriced junk and empty promises. read more

My experience there was very good. My sales rep, Miguel Masferrer, was great to work with, and I highly recommend him. Zero high pressure and easy to talk to. At first they low-balled my trade. I showed them an alternate offer I had, and they came very close to matching that number. I found Alex the manager very friendly and professional to work with. I liked the no-haggle pricing, and my final out-the-door price was much lower than I could find anywhere else. There are many reviews complaining about the add-on fees. Two of these are spelled out on their website, so I think complaints about these two - dealer and filing fees - are unwarranted. Most dealers have these fees listed in the fine print somewhere. I do feel HGreg's are slightly higher than most. Also, I agree that the third fee - $1500 "elite package" - is a joke, and they hit you with it at the last minute. HGreg should list this on their website as a mandatory fee. My advice is to read the fine print, and be aware of that elite package. Whatever they list as the list price on the website, just add $3900 plus tax and registration to understand your out-the-door price. Bottom line, if the final cost isn't what you want, then walk away. I don't understand the reviews of people shocked by these add-on fees. Just go somewhere else. At the end of the day, my out-the-door price was far lower for my car than other options available to me. By a significant amount. So, if you can get a great price on a great car, then take the deal. And if you do come here, ask for Miguel. read more

Was told the car was still under warranty yet was provided no proof of such. Forced into a $1500 payment for maintaining the interior and other things without given the option of declining. They don't pay attention to signatures either because I wrote "No" as my signature which is not even my name. My husband immediately stated I was going to cosign and the sales agent let him start putting my information in without even asking me first as I was in the bathroom. Unprofessional and I would be leery about doing business here. I wasn't even asked if I agreed to be the "buyer" on the car with my husband as the "co-buyer". I didn't want an outrageous payment under my name and I didn't agree to it, but they pushed everything through. I would have walked home yesterday from the dealership if I didn't live an hour away by car. Maybe your sales people and everyone in between should confirm with the other parties if they agree to something before allowing the other person to just start inputting their information. read more

Shame they don't disclose additional dealer fees. Compared to any other dealer, their on top fee was $2900. I wish they would tell you that before you are driving for 1.5 hours to get a car. read more

Don't buy a car from HGreg. You can only exchange the car no returns So if you're unhappy your are screwed! I purchased a convertible. I test drove it with the top down. Once I'm on the way home the car had a terrible smell like mildew. I hate this car and now I'm stuck. They had nothing else I was interested in buying. Dont buy cars from here. They don't care if you're unhappy. Go someplace that has a return policy in place. I will tell all of my friends and family to never purchase from Hgreg. read more

We spent several days deciding whether to purchase a Prius from this dealership. When we came in to finally purchase the car we noticed that it had an aftermarket rack and we wanted it removed. When removed they placed silver screws in the roof where the rack was. I was not going to purchase a 19,000 car with silver screws (total of 8 screws all around the roof) The salesman had the nerve to tell me 1. That ALL Prius' have screws that stick out and 2. He could put black screws instead. The other thing is that they literally wanted to EXTORT 1300 for a premium service protection plan that we did not want. By the way, I am attaching a picture of the roof of the Prius that we are buying at West Kendall Toyota. Look! No screws and it is $2000 less than the one at HGreg and a newer year and less mileage. That place has no customer service, sales personnel just sitting around drinking their coffee and 1 poor guy doing the financing. Our sales personnel Alexandre knew nothing about cars. When we expressed our concerns, the manager did not even come to address. We walked out....no deal! We DODGED a huge bullet! Terrible customer service and management. Will be contacting the Better Business Bureau. read more

HGreg.com Doral - No silver screws in the roof! (Hgreg sales people think consumers are stupid) - Car Dealers Near Me - Doral, Florida