They do not mention anything about an "elite protection plan" that is non-removable and will run you 1,600+. Aside from the fact that their service fee alone is very high (1,300+). Don't be fooled by their low prices online. read more

Don't buy a car from HGreg. You can only exchange the car no returns So if you're unhappy your are screwed! I purchased a convertible. I test drove it with the top down. Once I'm on the way home the car had a terrible smell like mildew. I hate this car and now I'm stuck. They had nothing else I was interested in buying. Dont buy cars from here. They don't care if you're unhappy. Go someplace that has a return policy in place. I will tell all of my friends and family to never purchase from Hgreg. read more

I bought a car here a month ago, and now I am need of service maintenance. I've called 8 times, and every single time, I've been hung up on. No one even bothers to listen; they just pick up the phone and immediately hang up. On the rare occasions when I actually manage to speak to someone, it's clear they aren't listening and just try to pass me off to another department. The lack of customer care and professionalism is astonishing. When I was shopping for a car, they were incredibly fast and attentive. But now, when I need help I get absolutely no assistance. This is beyond frustrating and unacceptable. read more

Buyer Beware! If you're living paycheck to paycheck, be cautious when dealing with Hgreg.com. They add unnecessary packages that you can--and should--decline. One example is the appearance protection plan, which they claim can't be removed because it's already been applied. But if that's true, why isn't it included in the vehicle's price? It's a tactic to make you sign a waiver, locking you into a 36-month plan that you don't need. Read everything carefully! Nowhere in the contracts does it state that you must accept this plan. Don't sign it! If the plan was necessary, it would be included in the vehicle's price. Even my bank confirmed that the appearance protection is an add-on, and they advised me to have it removed. Hgreg.com refused, despite the bank's request. While I managed to remove some additional packages, I'm stuck with this detailing plan for $1,495.00--a complete waste of money! I will never do business with Hgreg.com again and cannot recommend this dealership to anyone. Proceed with caution! read more

Be warned! Don't EVER buy a car from HGreg! They got me! It is the worst experience. The cars are junk and their practices are deceptive. Against my better judgment, I trusted their deceptive advertising about the quality of their cars and reassurances of their high pressure salesmen. I GOT SCAMMED! In the 3 weeks since we've had the car, my daughter has been stranded with a dead battery that cost almost $500 to replace, it's been in the shop 3 times and we are now facing estimated repairs of $7,000 for major issues that should've been caught if they truly did inspect before selling us as they advertised on their website. All this on a 2018 vehicle with 54,000 miles. I spoke to the general manager, Randy, and he said there's nothing he can do. I haven't even made the first car payment yet! You mean to tell me their pre-sale inspection did not see these issues? I should've known something was wrong when they didn't allow us to drive the car home, but instead said there was an accounting issue and proceeded to deliver the car on a tow truck to my house the next day. I have learned the hard way not to trust the people at HGreg and want to warn you. These independent reviews did not lie. How these people sleep at night selling crap cars under false pretenses is beyond me! They are the worst!! Stay away!!! Stay far away! I wish I did!!! read more

Attention and service were excellent! Second time buying from them....well worth it. Out sales rep, Larry, along with the manager, Randy, and finance guy were absolutely terrific and went out of their way to help and explain everything. Would not hesitate to buy from them again!! Hopefully, all three guys would still be there!!! read more

I was in town for business and stopped by HGreg to look at a car. I couldn't have asked for a better experience. Everyone I worked with was friendly and helpful and were able to work with me to get the best deal. Since I was leaving town to go back home, one minor issue I asked them to take a look at was done so quickly and resolved. Overall I've very pleased with my purchase. I've had the car a few weeks now and no issues. I would definitely come back here when I need another vehicle. Thank you all for the assistance you provided. Great experience! read more

HGreg.com Doral - Car Dealers Near Me - Doral, Florida

My experience buying a car started ok and quickly went downhill once transaction was done. Part of the purchase included an agreement to fix a sensor and pain the rear bumper that paint was peeling off. We are talking about a $40k car so these things go where important. It took a month for them to finally schedule car for appointment. After being told multiple times that it would take minimum of 3 days due to paint and primer on bumper needing to dry and they could not provide a loaner we dropped off car. After 1 day we where told car was done, first sign of an obvious problem. When we picked up the car, they painted the wrong bumper, never covered surrounding areas (overspray everywhere), bumper that needed work never touched and everything in the trunk taken apart and not put back (even though they painted front bumper not back). I have called service and general manager of facility and no one answers or returns calls. Shameful. Avoid this place. read more

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Car lasted exactly one month before engine blowing. Purchased a 2018 GTI from them. Put 1k miles on the car. Car had massive amounts of metal in the oil and oil filter with only 1k miles of use after purchasing. Now replacing engine with a used one at the tune of 9k. Rear rotors are well worn beyond spec. Changed the pads but still left worn rotors. Car has been the worst financial decision of my life. They show you the inspection papers and say everything is great with the car. Definitely not. I would never walk in that place again. Or recommend anyone else to do so. read more

This place is the ultimate bait and switch. Whatever price they show online tack on another $5,000, at least. They wait until you get there that all cars have a $1,500 service see, $1,500 acquisition see, etc. went to look at a car they had lost for $8,000. After all the nonsense fees were added it was over $13,000!!! I won't be going back. read more

I bought a car here a month ago, and was given examples of what was covered with the elite program ex: a flat tire. I was told to come right to the dealership to get it fixed. Well now I have a flat tire, went to the dealership and was told service is not done at the dealership!...needed some help in asking the 800 number to find out what the deal with the elite program is and when I needed some more information from the doral location... I called 8 times and all 8 times I been hung up no one answers just picks up the phone and immediately hangs up. When I was in the market for a car they were so fast and attentive and now when I need to figure out if my flat tire is covered like how I was told during the selling process, I get no help. This is very frustrating. read more

This was a very good, reliable dealership with friendly staff. I didn't have my hopes up for leaving with a car because of a bad experience with another dealership, but the people at this HGreg made it happen. Would definitely leave a 5 star rating if they were able to bring down the price just a little bit on the car I ended up leaving with, but that was my only issue. Amazing customer service! read more

I have two concerns when I go to a new dealership. First is honesty. Hgreg posted a price on the window of the car which is a good price. However when you go inside to finalize numbers they tack on at least $3000 in processing fees and some lame warranty that you have no choice but to buy. For me it was very dishonest. So automatically add 3k to whatever the price is on the lot. I was very upset. "The price of doing business" they said. So what started out as a good deal on the car ended up the same price as everyone else after they tack on their fees. Very dishonest!!!!!!!!!!!!!!!!!!!!! Second is time. I was there for 5 or 6 hours. Way too long. My time is more valuable then sitting in a dealership all day waiting on them. "Computer problems" they said. Uhhhhggggggg. read more

horrible experience,,, almost $3000 on extra fees, beware. Arrogant, rude, and unprofessional , im glad i walked out ...

First time dealing with Hgreg positive experience overall. The car optioned the way it was with mileage/year was one of the best deals in the country. I had the pleasure of dealing with Katherine for the sales part. She was knowledgeable and professional. For finance I dealt with Israel who answered all my questions and was able to get me a good deal for my situation. The staff was not pushy wish made the whole car buying experience pleasant. Thank you Katherine and Israel read more

HGreg.com Doral - BMW X5 - Car Dealers Near Me - Doral, Florida

I purchased a BMW there for what I thought was a great price. Less than a month into owning the vehicle I pulled down the back seats to make room in the trunk and it rained glass all over my car. When I called and complained, all they did was tell me to bring the car and they'll vacuum the glass. A few weeks later I realized the seatbelts in the back were not working and many other problems With the vehicle. I will never buy or recommend anyone to buy a car there again. They sell the cars "as they are" is what I was told and that's really Sad that they do business like this. read more

The car they sold me is leaking oil. There was an email I was given to contact in case of problems, the email isn't working. It was returned as an invalid email address. It's only been 10 days since I got my car... read more

First off where do I begin which should be a -negative 2 star, the customer service is piss poor at HGREG -this dealership, all their excuses leading them to say that "we are a high volume dealership and have many clients"- yes you are just a client and not a customer. No salespeople can assist you with any issues, and they transfer you into a voicemail dark hole in which you will never get a response, no follow-up to questions, and their snarky attitudes are just awful from their telephone call center. In addition please read the forced-upon junk dealer fees add-ons of 1,299.00, 899.00, and 1,495.00 that total of 3,693.00 which are egregiously erroneous. I would never recommend this dealership even to fill my flat tire. You have been warned! read more

I wish there was a -0 rating option on here but I purchased an X5 from HGreg in Miami 3 weeks ago and I've literally regret it since the first week. From the extremely longggggggggggggggg sales and financing process (almost 4 hours) to the client care services or lack there of. The vehicle had a few missing or broken parts like the AC vent guards and nobs along with the windshield guard strip. I've been getting the run around for days until finally I was contacted to take the vehicle over an hour away to have it 'looked at' so that they can order the right part and then take the vehicle back to get repaired once the parts get in. ‍Yep, super convenient Needless to say that its been an exhausting 3 weeks. Like many other people, I was also told by the manager and sales team that the vehicle had no accidents but my insurance company saw that there was structural damage to the vehicle on the history report I literally asked them about ANY accidents atleast 10 times throughout the process. It's truly disappointing that so many issues has occurred in such a short period of time. I should've stuck with my gut and go with a reputable dealership to purchase a vehicle . read more

Very rude and unprofessional in the selling process. Drove away in my vehicle with 1 tire 10lbs over. Next morning it was flat. They knew it had a bad tire and over inflated it long enough to get me down the road. Would never do business with these clowns again. read more

Went in today to buy an $8900 car to commute to and fro work, with a plan to put down $1000. Salesman tacked on $1700 worth of fees including, $1000.00 for a "Pre-delivery Service Fee" which is only applicable to NEW CARS that are actually delivered to the dealership. USED CARS are driven to the lot by a previous owner and traded in. He also added a $400 "Electronic Registration Fee", a $250 "License" fee, and $700 in taxes. An advertised $8900 Fiat is now $11,400 on paper. Being an informed buyer, I refused to pay the Pre-delivery fee so the salesman called the manager over, as he walked away like he was frustrated! (I'm the one being charged bogus fees, but he's upset) The manager proceeded to ask, "where did you get this information?" instead of, "you're right, we'll remove the fee that's not applicable to your used car." He preferred to continue an attempt to rip me off and stand by the inflated sale price. Needless to say I left with my $1000 and relief that I didn't allow myself to be taken advantage of, considering the poor reviews. Furthermore, the staff will greatly benefit from customer service training. read more

I wouldn't buy dog poop here!!!! They told me they had a truck available and when I got here it was all a lie, super unprofessional location with a bunch of sharks waiting to eat you up! The young lady at the front desk needs customer service orientation. DONT BUY A CAR HERE!!! read more

We had a really bad experience with the HGreg.com in Orlando . First of all the Sales Devin Dugazon helped me check my Credit in the front, my APR was 2.9 . When I was going do the financing part inside the office the APR became to 4.9 . I was asking the sales, is my APR will be around 2.9 and will not become a big different when I finance right? He was answer YES for SURE. In the office , the man did the finance for us and he said there is no 2.9 , and the sales is not supposed to check your credit in the front. That was totally lying to us. Before you decided to buy everything is good the sales even Promise give the full tank of gas, after you did all the paperwork they denied . Is that not something you deserved when you buy a car? All the above we can accepted , but when we got home we checked my credit Report it has been checked by FOUR different banks, of course ,my credit score has gone down 70 points . I highly don NOT recommend to have business with this company , is there is zero star It definitely for them read more

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Great experience dealing with. payten very helpfull and nice guy no high pressure sales read more

HGreg.com Doral - Porsche macan - Car Dealers Near Me - Doral, Florida

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Obviously what I've got as buy out for my car could have been more and fees are innerving because I have the sensation they come when you are in love with a specific car already but still, if I consider what I have got for what I pay. I will keep coming back. So, that's to talk about the company and the process not the sales person, Juan received me with patience and knowledge and through out with a big smile becoming an important part of the successful but not ease process. Thank you! read more

Previously left a less than satisfied. I got a reply advising to call manager Ray or Roy which I did. Of course, no answer. Just ringing to a fu extension. Unless you are desperate, have lousy credit and dont care about or even understand about intrest rate, or thousands in fees added to the price, read the reviews on independent sites. Dont accept what hgreg says about itself. read more

On the third day after purchase, I noticed that the roof did not close. A month later, my car finally goes to the service (by the way, this service was mandatory when purchasing a car, and it's so bad that no one will buy it unless they force you). As the manager said, this is a simple task that will take a few hours. And now they've had my car for three days already, I've been leaving work for three days and it's unknown how long this will take more because no one answers my phone, they hang up all the time! How to contact your supervisor? I need to pick up my car today, Im not going to wait any longer and lose money . read more

Hello i spoke to 8 people on the phone and nobody knows what im talking about and suggest that weve been scammed.we purchased the HGREG PROTECTION PLAN $795.00 that we were told will cover car scratches and interior damage repair, I dont have a policy number for the plan and hgreg said to use the vin#, the wesco company that they say covers it does not know what hgreg is and was transfered 7 times and some even took my information to call back while they investigate for fraud.right now the phone call dropped again while im writing this i was holding to tell the hgreg dealer again that they dont know what im talking about and that i need a policy number, please dont buy a car from hgreg if the salesperson insist that the protection plan is part of the purchase.we beleive we were scammed $795 for this plan I will keep calling to get help until somebody helps me or tells me I was scammed. read more

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After several text messages shared with the dealer ship we drove three hours for the car we were looking forward to test driving. When we walk in we are told that the car is not in service anymore. Could have mentioned this to us before we left.They never once offered any alternatives so we had to leave. Extremely disappointed and never returning!! read more

HGreg Doral was an awesome experience. My family and I were the first ones there and the employees were ready to help us as soon as we stepped in the building. We were helped by Juan Guevara who was very understanding and transparent in assisting my mother and I find a vehicle. From there we dealt with their Insurance agent and finance rep who were very great to work with as well. This company don't try to jip you and they just tell it how it is and you just have to respect it. Be realistic in what you're looking for and don't be afraid to ask questions because at least with this company, they'll be honest with you. Would shop with them again and recommend a family member or friend to shop here! read more

Avoid these scammers at all costs. They sell you a car & then wait 30 days to tell you that theres something wrong with the transaction. Then after trading the car back in, they take their sweet time returning the downpayment meanwhile we are left without a FUCKING CAR. Then it takes days to process refund to a debit card?? MORE BULLSHIT. read more

My car was damaged with severe front end issues. HGREG was to refuse replacing the rim in a timely manner. Read your documentation carefully before you sign it. read more

I traded in my car at HGreg and got my new car. the process was quick and easy and one of their sales associates Jesse Marrero made everything very easy I will be coming back to get my daughter her car from here read more

If I can leave a zero stars, I would. They sold me a car and they claimed that the car never had a car accident yet a week passed and the bumpers were GLUED ON. When I told them about it they said they wouldn't do anything about it. The worst dealership I have ever been to. Save yourself money and time, DO NOT COME HERE. read more

Called about a vehicle i saw online. Asked if the car i specifically saw was available multiple times they assured me it was on the lot. Drove 40 min to go see it. When i got there the within 40 min of calling and speaking to the salesman on the phone they told me the car had been sold that day and they tried to show me other cars and i walked out. Lying scamming salesman!!! read more

As an experienced salesman. I can firmly say that this was the worst experience I've had. The salesman Mathias Minoletti is the most unprofessional guy to deal with. He talks over you, places bets on his phone and will get an attitude if you talk to him logically. Asked about the finance manager submitting my application and was lied to that there is other clients in there. I walked to check out what's going on and they're in there eating lunch. If you can find a better deal elsewhere go there you will not be pleased whatsoever read more

This dealer seems like a hot mess. Looking for a car right now and I wouldn't touch this place with a 10' foot pole. Keep the reviews honest at the end the customer is always right. read more

Worst experience ever trying to purchase a car from HGreg Doral Florida. The day before I found a vehicle on HGreg website in Doral Florida, which is approximately 3 1/2 hours from my home. We call the location and ask if the vehicle is still available. They tell us the vehicle is available and we explain the distance from the dealership to our home and the sales rep says the manager will contact us and will probably hold the car for us until we could arrive the next day. We never got a call back from the manager. The next morning prior to taking a 3 1/2 hour ride we called the dealership again. We asked once again if the car is still available and they tell us, yes the vehicle is available and we explain the distance from our home to the dealership and tell them we are on our way. The rep says they will hold the car for us until we arrive. Once we arrive at our appointment time the sales person goes to retrieve the keys for a us to do a test drive, this is when we are informed the vehicle has already been sold. We asked them how is the car sold when we made sure earlier that morning prior to taking a 3 1/2 hour drive that the vehicle is still available and that it would be held for us. We spoke to the manager who told us they do not "HOLD cars" for anyone. He apologized for the mistake and tried to sell us a different car. So the Manager show us another car and tells us this car is here and definitely available. We tell him that we like it and tell them we want to purchase it. The manager tells us he will get the keys so we can test drive it. He walks away and returns explaining the car is being cleaned and detailed to wait about 30 to 40 minutes. Approximately an hour and a half later the manger tells us that he is sorry again but now "THAT" vehicle has also been sold. He explained the second vehicle we chose was held for a customer who was coming to this location from another to purchase it. "REMEMBER HE SAID THEY DON'T HOLD CARS!!!?? Needless to say after driving 3 1/2 hrs there and being told two separate times, that a vehicle was available and having me sit there for several hours, we left with no car. In my 52 years of life, attempting to buy a car from HGreg has been the most miserable and worse experience I ever had in attempting to purchase a car. I would never recommend a friend or family member to HGreg, better yet I wouldn't recommend my worse enemy to HGreg. Thank you HGreg for the most horrible experience every . read more

I would give a big fat ZERO if I could. DO NOT BUY ANY CARS OR GET YOUR CAR SERVICED HERE!!! I purchase a car and a "light" went on the second I drove off the lot. I notified the salesperson immediately and provided pictures, My salesperson stated "no problem. it will be fixed... just bring it to the service department" 3 mts fast forward over 6 trips to the service department nothing was done. From the 3 so called employees at customer service desk to the so-called manager Mr. Lovederly ...they are ALL unprofessional, lacks customer service, unethical, lazy, incompetent...just to state a few....LOUD reeggaeton in the office....employees arguing outside...Bascially a circus!! Mr Greg - These employees will be milking you dry....you should be ashamed of your company...your so called employees did not even know your name!!! What a joke.... read more

When you have this many negative reviews, you really need to wonder. Spoke over the phone with this location.... got a bunch of crap! "Waiting for an eBay part"??? The cars listed online! Then " it's a first come first serve basis"? However we'll put you on a list?? This place is not worth the risk read more