STOP! DON'T SHOP!! BUYER BEWARE! Hgregg.com is a nightmare! Add $1700.00 on to any price you see! Do not purchase online cars with Hgreg.com! Refer to TrustPilot.com for numerous Hgreg.com 1 star reviews! Outrageously high hidden dealer fees, cars sold with major hidden defects, untrained salespeople, long phone waits, no call backs or follow up and horrible service - and that's just before they take your money. Read more below to see actual dealer comments and see pictures of actual HGreg.com dealership contracts with bloated fees and defective cars! I have purchased over a dozen cars: 9 in-state and 3 out-of-state and this is by far the worst purchasing experience I have ever had in my life. Hgreg.com is a Canadian car retailer, HGregoire, that needs to stay in Canada. PROBLEM 1: Hgreg.com's Horrible customer service: I found a Nissan Rogue on Hgreg.com at what I thought was a good price ($21,988). I was purchasing online from St. Louis, MO. I wanted to make sure there was no smoke smell in the car first - no one could or would check. Long waits on phone lines, no returned texts or emails, untrained staff with misinformation every step of the way at every level of this organization. PROBLEM 2: Hgreg.com overcharges on every car w/ huge hidden fees: I called back a few mins later and actually get an answer this time from an out-of-state sales specialist, Franco. I said I would purchase the car at the advertised price and Franco informs me that there is also an additional $1400.00 in Hgreg.com dealer prep fees "Pre-delivery $999.00 & Electronic filing fee $399.00" - these bogus fees from any dealership are usually no more than $200. Franco said that, "Every Hgreg car we sell must have that $1399.00 additional fees no matter what". (See picture of my Hgreg.com purchase agreement below So, whatever price you see advertised on Hgreg.com, automatically add an additional $1400 to get the true price of the car! Add on an additional $1700 on to every Hgreg.com car purchase if you like a second key fab (standard with all other dealers) because Hgreg.com keeps the second key fab for themselves and they put that in writing in your contract (see image of Hgreg.com contract below). Key fabs go for over $300 from any dealer. PROBLEM 3: Hgreg.com does nothing to help you during or after the sale: So after I price agree on Hgreg.com's over-charges, I get no other sales help. I ordered an inspection with recommended "My Used Car Buddy" and contacted recommended Les' transport. The bottom line is that this is NOT CarMax. If you purchase a car from Hgreg.com, good luck -you are on your own. PROBLEM 4: The Car Transporter doesn't pick up the car: Les's shipping said they would pick up the car in 24 hours but after they took my money quoting me $875 and then charging me $900, Les never picks up the car for over a week! 19 days after the purchase of this car - it finally arrives in St. Louis. It is filthy dirty - just like My Buddy inspection photos showed - so for $1400 of dealer prep fees they could not even run the car through their automatic car wash before shipping it (see attached photo below). PROBLEM 5: Defective Car with Expensive Hidden Defects with Hgreg.com cars: The inspector "My Car Buddy" recommended by Hgreg.com must have accidently missed some key defects and like a loose front bumper and spliced and taped up wiring harness. But you only have 48 hours to discover these defects upon receipt of your Hgreg.com car or the car is yours to keep. The wiring harness had been spiced up and retaped together instead of replaced with all new wiring harness - voids all warrantees. (See pictures of defects below). The Nisson certified mechanic said the Hgreg.com car looked like it went through a chop shop for accident repair. Cost to repair front bumper & wiring harness to reactivate warrantee will be over $7000.00! As Franco said to me multiple times "at Hgreg we buy as is and we sell as is" and they are not kidding they buy junk without inspection or certification and they sell junk to you without guarantee. BUYER BEWARE! Hgreg.com's complete disregard for their customer is not an issue of one or two staff people. This is a systemic institutional problem that starts with the parent company, Hgregoire, in Canada and shows its corporate arrogance and disrespect for the customer at every level of this organization. If there is even an owner's response to this review (it won't really be an owner but some kid working from home paid to write polite responses) that says something like, "we care about our customer and regret we did not meet your expectations, please contact us". My response to the Hgreg.com Owner's Response: "Blow that smoke up somebody else's tail pipe". read more

Staff Members: Great, but make sure you ask a lot of questions before you buy your car. They will tell you nothing is wrong with the car, so I will recommend take it to the dealership of the make of the car for a more better check. My incident was that this car was posted on the site with a TRUSTED CHECK on it and you would think that when you go to a dealership to purchase a car, you would feel comfortable, worry free. Well, oh and before I forget because the manager told me whats on the website is different when you enter the dealership, so if you see papers posted on the windows or stickers PLEASE READ FIRST. He stated by law the website doesn't have to match whats in the dealership. So, back to my story....The sales person told me there is nothing wrong with the car and that it has a clean title. I said ok great, give me a copy of the car fax just to double check it hasn't gotten into an accident. It was fine so I said great, I will get the car. I drove it around and felt super happy. A week later I start having this weird smell from the AC and the thermostat from the car went all the way to HIGH HEAT. I was a little upset, but I was like ok maybe they just forgot to check the liquid. I went to an auto part and got antifreeze and filled it to the max line. Three days later, I start smelling the same smell and when I went to check the level of the antifreeze, it was dried up. I was like OMG there's a leak. So, this brings me to calling the manager and telling him what do I do because it has a leak....He told me bring it in and we will check it, but if it needs fixing you need to pay. I was like hold on, you mean to tell me that since you gave it to me leaking, I still have to pay? Then he tells me that I should've taken the $899.99 insurance for the car so that I didn't have to worry about anything, but like I told him, not everyone can afford that at the moment or even thinking leaving the dealership and then a week later start having issues. I thought you checked the car to make sure the car is safe to drive. HE clearly stated that having no antifreeze in the car was not a safety issue!!!!! I haven't raised my voice to him, but I can tell he started raising his voice and I tell him " so if the car overheats and blows the head gaskets and damages the motor, that's not a safety issue?" To me I think that's a safety issue, but I guess to him is not. So, I told him I don't feel comfortable in the car because god knows the prior owner had the same issue and then all of a sudden there's already a little bit of damage to the motor. This is where he tells me, that there is a 10% stocking fee to exchange the car. I was like, that's not what it says on the website....So this is where I tell anyone who is going to buy a car there, please what you see on the website is not the same as in the dealership. I even told him I am not blaming just your sales guy, I have blame too because maybe I didn't see that in person. He was over it with me on the phone and he was like "I am hanging up now" and me still not screaming at him or anything. The funny thing about it, the girl that transferred me told me he was on another call with a client complaining about a recent purchase as well. I WILL NOT RECOMMEND TO BRING YOUR FRIENDS AND FAMILY HERE. THE STAFF IS GREAT AND ALL, BUT I JUST FELT BAD THAT I SPENT OVER 10,000 DOLLARS AND ALREADY HAVE ISSUES WITH THE CAR. IF I KNEW I WAS GOING TO HAVE ISSUES, I WOULD'VE JUST STAYED WITH MY OLD CAR AND KEEP DRIVING. PLEASE BE CAREFUL BECAUSE WHAT'S ON THE WEBSITE IS NOT THE SAME IN THE DEALERSHIP. WHEN YOU WALK INTO THE DEALERSHIP, THEY HAVE PAPERS HANGING FROM THE CUBICLES AND STUFF...READ THAT FIRST, YOU MIGHT NOT LIKE IT. read more

h greg auto auction "crooks / unethical / no integrity bottom line "guess some people don't have the brains or capacity to make money in a honest, morally fashion...they live to steal from others...but sometimes it takes one too many for your luck to run out!" "people do not go to this place, there are plenty of high end, decent, honest dealerships" if anyone has been or gets screwed over by this dealership "report them to the bbb / report them to the state of florida dmv" please don't let them get away with this anymore! if you cannot afford a attorney "do it through the state of fla dmv" this dealership is a fraud! h greg auto auction, they employ individuals which are unethical, liars, corrupt "thieves" and they go to the extreme to intimidate you! by the laws in the state of florida "only two temporary tags can be provided to a vehicle," they provide more than one, they use others information"... i take very serious false accusations and intimidation! let your hispanic, mulato, male employee in his early 30's that he and the sales manager will end up behind bars and you will be in a massive lawsuit if anyone tries anything stupid! i mean "they are stupid enough to actually think they can intimidate with having some low life come give a woman a side look" .... get your act together and get ethical, people with integrity to work the dealership. your financial employee was aware that for months someone was not being financed and he turned the other way to then take my the money and the vehicle away from a customer....now, this dealership will be handled by the authorities and you will return every single penny you owe! you are a bunch of thieves! a contract is void when the dealership is purposely not doing their job, to then keep the customers money and take their car away from them. i read one of the pathetic answers given by connie laothian to a customers complaint....now, it is understandable why this place is running so unprofessional "this woman takes the side of the pathetic employees / unprofessional crooks she hires! connie laothian "facts are facts" you cannot cover it up...sorry " and for being a woman you are a disgrace to woman, you yourself have no integrity and you are unethical "i guess it all starts by top management and works towards the bottom.... pathetic!!!!! read more

I personally loved my first experience was absolutely exceptional. As a woman going car shopping alone is intimidating and it's hard not to be defensive and untrusting especially because I was formally employed as a car salesperson, I know all the tricks in the book. Despite my experience in car sales, I had never leased a car myself. I shopped around a few places and wasn't impressed or buying the hard sales pitches or misleading information or clear disregard for what i needed and was looking for in a new car. I then went to Greg in Doral by recommendation by a few people. I was immediately greeted by the staff as soon as I walked in the door with smiles and welcomes and was introduced quickly to Breider Camelo. I was exhausted and feeling a little hopeless because of my prior visit to another dealer that ran my credit and gave me little hopes of finding something in my price range and high payments. Within minutes of meeting Breider I expressed that I knew my credit was not good, I needed a car that was in a certain price range and wasn't there to waste my time or have my hopes down. He was kind and listened and encouraged me to stop shooting myself down and he could work with my needs and not so great credit. I was skeptical but as soon as we began looking for cars he really made me understand that he truly wanted to help me find what i wanted and what was attainable for me no matter how long it would take. I ended up test driving 4 cars and went to 2 HGreg lots on the mission to find the best car for me and never felt pressured or rushed. He was friendly and went above and beyond to make me feel comfortable and made it known that he was listening and cared about what i was looking for over selling me something just to make a sale. Hours later i picked what i thought was best for me and nervously applied hoping for a miracle and also feeling guilty if all that time he helped me would of been for nothing if i was denied. I was approved and i couldn't have been happier, Every single staff member that assisted me throughout the entire process was so kind, professional and genuine about being happy to help me get the car i really needed after a rough month. Thank you so much Breider Camelo for your kindness, encouragement and help. HGreg and Breider really blew me away and i'm so grateful :) read more

!!!! RUN....FASTER....RUN....!!!! BUYER BEWARE!!!! BUYER BEWARE!!!! BUYER BEWARE!!! I cannot assume this entire bootleg franchise is all the same but CARLOS and CEASAR from 8101 NW 7th Ave, Miami, FL 33150 are dishonest, liars, disrespectful, completely unprofessional, patronizing, and utter typical Miami fucboi (excuse my language but even THAT'S being nice) frauds. My gut told me NOT to patronize this ratchet bootleg used car dealership. But I went against my rational, common sense, analytical mind and decided to do something different to save money. Im used to luxury vehicles straight from dealers my entire adult life but Dave Ramey brainwashed me and I ended up at this fraud house. Unsure if it's because I am a young woman that they thought they could get over on me but the way that my intelligence was insulted was deplorable and disgusting. Everybody knows that to do a deal you need 1. the price of the asset , which is the car and 2. the interest rate. Don't come asking me what I want my payment to be like I'm an idiot. Anyone can manipulate the payment. I want the rate I would be charged to finance the deal so I can decide bw cash or financing. These fools literally REFUSED to give me what my interest rate. They refused to give me what my interest rate would be unless I signed a $#!+ load of paperwork WITHOUT me even agreeing to purchase the car. What kinda fraudulent backwards isht is that! The imbecille I guess dropped out of his GED coursework or was kicked out, who knows, but I cannot make a decision on what I'm purchasing unless I know the price + cost of borrowing. There are boatloads of extra fees on top of the advertised prices. I much rather pay a premium to go to a honest and reputable car dealer where you are not at risk of being mugged and shot and most importantly don't have to look at wanna be intellects in ugly green shirts. I truly don't understand how this place has not been reported to the better business bureau or shut down by now. DO NOT WASTE YOUR TIME HERE. FULL OF LITTLE BOYS who think they know it all but ended up as staff at a used car franchise on 7th Avenue. RUN!!!!!Take your business where it's appreciated and where youre respected! read more

After finding a link to a car on Auto Trader that they had advertised, I needed to find out more. The price was not "too good to be true", but it was more than fair enough to call on a car in Florida when I live in Arizona. I called them right away and was instantly connected with a Salesman. After confirming they still had the car in stock, he asked if he could call me back in a few minutes. When he called back, he proceeded to walk through the car with me on the phone, giving very detailed descriptions of what he was looking at. I could hear him opening the doors, glovebox, trunk, and going through the whole car while on the phone with me. He assured me of the condition, mentioning the only thing he could really find on it were a couple of barely noticeable rock chips. The service history and full Carfax were available right away as well. While I pondered what I should do about the car, he called back to tell me that he was out driving the car, and then had their shop inspect it. Not only did he tell me the car would certainly pass my inspection after his test drive, but their shop's inspection filled me in on small details like how much life was left in the brakes, etc...They really made a great honest effort checking the vehicle out for me since I couldn't see it with my own eyes. I'm not one to buy a vehicle sight unseen either, but everything just felt right. We made the deal that day over the phone, and within 2 days all of the paperwork was done (they overnighted the docs, and sent a prepaid overnight envelope to send back). My friendly Salesman at that point had already been working on shipping for the car, and had arranged a very nice shipping price with expedited service directly to my doorstep. Within a week start to finish I had this beautiful Lexus at my door. And just like the Salesman promised, I was not disappointed. For a used car, it is very very nice. I would certainly recommend them to anyone, and will likely call on them myself again (even if they are all the way accross the country!) read more

SCAM! I went in for a test drive on a BMW X6 4 months ago. They had 2. I was able to drive one. Half way thru the 2 min test drive (they were not flexible with giving me a longer route to test it) the vehicle started to make a loud noise coming from the engine and that vehicle had already passed the 140 check points! The other X6 was sitting way in the back of the lot full of dust and the guy said Ill only take it out if you plan to buy it. WTF! This place is below standards and extremely shady. I cant believe it hasn't shut down yet. Ill tell you what you will find here: Vehicles that ethical, reputable dealerships WONT take because they are too damaged due to accidents or misuse. So the owners bring them here and accept whatever they can get for their used cars and then Hgreg sells to you scamming you with their own 140 check point. They sell "as is" because they know the vehicles are in sub par condition. So, believe me, YOU ARE NOT GETTING A DEAL. Oh and my wife printed a coupon for a $25 gift card they were offering for test drives and the guy said they would send it in the mail. That card never arrived. My wife actually called about it and got the run around so we dropped it. But beware that the offer is a scam to get people in the door. I ended up buying the X6 somewhere else and we are very happy we didn't do business here. In fact we are looking at purchasing two more vehicles in the next few weeks and no matter what kind of "deals" we find online from this company I would never give them my business or step foot here again. This place is so low! There is a ripoff report on this business http://m.ripoffreport.com/r/h-greg-auto-auction/hallandale-florida-33009/h-greg-auto-auction-sells-damaged-cars-doesnt-stand-behind-product-hallandale-florida-627402 I suggest you read it to learn the lack of ethics behind this company. This dealer is not accredited by the Better Business Bureau (BBB) and has over 30 recent customer reported complaints! read more

I would like to share the terrible experience I had with the dealer when I bought my car. A friend (Brazilian who does not speak fluent English) went to the dealer to help me choose the best car that would be safe for me and my son on Saturday 07/23/2024. The salesperson took him for a test drive, signed the Carfax for the car, and the salesman assured that the car had only had minor incidents and he gave the deposit. On Monday we went back there, I took the car for a test drive, and the salesman confirmed that the car had only had minor incidents. I signed all the papers, including the one that said the car did NOT have structural demage( I have the paper with me) As the buyer of the car, I trusted him and did NOT check the Carfax at the time. I left the dealership with the car, hit the road, and to my surprise, the car would not go straight. I got home, sent a message to the salesman, and then I checked the Carfax for the car, and to my surprise, the car DID have structural demage. And then the story began... I went back the next day with the car, and explained how irresponsible the salesman was in lying, saying that the car only had minor issues, since I have a special needs son who had just had surgery on his spine and had 14 pins put in his back. I called the manager Alex Vazquez explained the issue, and asked him to help me resolve the issue, since the salesman had NEVER shown me the Carfax for that car (after all, I am the owner of the car) and it did not have my signature. The manager was extremely rude, and simply said that he would not change the prices at all and that if I wanted to, I could pay the difference to get another car. He turned his back and left... the worst experience of my life in that store. I have copies of all the documents and am in contact with my lawyer, since I was forced to only make the exchange and still pay more for a car that I did not want, dealing with dishonest people. Claudia Lisa read more

I was recently a customer Saturday November 26th 2022. I called in and schedule an appointment to view the Lincoln MKZ and realized it really wasn't the car I desired. My sales associate Rodney Nelson was absolutely fantastic with recommending other vehicles that I may be interested in within what I wanted to spend. Providing me with the needed insight to make a sound decision in the car purchase. He was patient and attentive, answered all questions I had. He also gave insight on things I may not have known to ask and as a woman I truly appreciated that. Now, I'm rating my overall experience a 4.5 and not a 5 because after sitting a few minutes with the finance manager/officer in room 9. This experience was subpar to say the lease, I came with a pre approval of 7.5% and he continued to push 11.9%. I will it at leave that. Now I have a bad taste in my mouth over this and even purchasing any car from here. I recommend this person try to meet the customer need first, company and then his own. The only reason I didn't leave was because of the service Rodney provided. I would also like to recognize Louis Whatts the second finance manager/officer is encountered, topnotch professional! Understood my needs and came to me with a better offer than I had 5.4% there wasn't any long drawn out process. Great conversation and very personable. Everyone from the greeter to Rodney from insurance grade A. To the GM take care of the people that take care of your customers, it's about building relationships. That one hiccup could have cost a life long customer that referred other customers. Thank you Rodney and Louis for assisting me in the purchase of my new KIA, I will consider returning to purchase the Macan. read more

ABOVE & BEYOND!!! let me start my saying a buy a new car every year (due to the miles I put on it for business) so with that said I have more than my fair share of buying cars & godd/bad experiences. I drove from west palm beach to look at a Lexus RX 350. When I got there I was greeted my the Internet sales guy who was very nice on the phone - also looked everything over for me before i drove down (like I asked him too) had the car pulled in front & washed before i got there...... He passed me off to YANIS (my salesman)......he was accommodating to all my questions & requests. To say the least a really nice guy - offered to help me clean out my trade in. Now, there were a few things with the car that bothered me EX: headlights were holding moisture, tire light sensor was on & a light was out. While I was out looking at the car a gentleman named CHARLIE asked me what was bothering about the car & if those things were fixed did we have a deal??? I said yes - but only if these things were fixed. Now it is late in the afternoon & i live over an hour & half away. So, he gave me his service guys name & number PETER who would take care of me & get my new car fixed....... Now this is where above & beyond comes in ............ the following day CHARLIE & PETER arranged for a car to be brought to me in West Palm Beach ( another RX) for me to drive while my car got worked on............ I drove that for a few days & then they brought me my car back!! I am positively a customer for life. Trust me when I tell you no matter where you live it is worth the drive to buy your next car from H GREG AUTO !! They also have the best prices around! Thanks guys - I love my new car!! read more

I had been looking for a very specific truck for a few months when one popped up from HGREG. I reached out to their customer service department for the initial inquiry and their rep (Alexandra) went above and beyond to handle my requests for additional info and pics as I live 3.5 hours from where this truck was located. From there she put me in touch with the GM for the Miami store, Hebert. Hebert was extremely accommodating and was able to answer my questions and even sent a few additional photos :-) Once the truck had been through (and passed) inspections and service, I was contacted by David V. and he was one of the best sales reps I have ever worked with. I am a "tough" buyer and he was able to address most all of my needs/wants (within reason) and in the end we were able to structure a deal that worked well for both sides. David even stayed late and helped me transfer my personal belongings from my "old" truck to the new. Excellent. Excellent. Excellent customer service! Finally, Rex M. This is one fine gentlemen and was a true pleasure to work with during the "signing" phase of the transaction. He was direct, detailed and humorous. A true joy to work with especially given that it was so late in the work day (8:30pm). To summarize, I would say the overall experience was as good (if not better) that you would expect at a household name dealership like Lexus, Mercedes, Audi, etc. I would def recommend working with this company to anyone. Be sure to ask for David V. if you're buying at the Miami store! read more