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West Kendall Toyota

2.4 (167 reviews)
Closed 9:00 am - 9:00 pm
Updated over 3 months ago

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Alex M.

This was the worst experience I have ever had in a Toyota dealership. I took my car there to get a maintenance and oil change and as I left the following day when I went to go clean my car I noticed there were scratches on the side bumper. I then tried calling them and talking to Jose who was the gentleman who took my car in. I talked to about three different front attendant people they all hung up on me. I talked to one of the managers. They took a message and said that I would be getting a call back. They never called me back. I also left two voicemails for Josue. I also never got a call back. I tried reaching out multiple times I'm not sure what else to do. I'm not the type of person that's confrontational and I don't want go there because what they did is pretty much Unprofessional. So now I have scratches on my bumper and it seems like I won't be able to get in contact with somebody to fix the mistake they had this is by far again the worse and I mean the worst place I have ever tried to get in contact with or that has scratched up my car. I have never had this issue with any other Toyotas that I've ever been to. For this Toyota, you should take accountability of what you did and make sure that your staff is on the same page because every single one of them was very unprofessional as far as getting me in touch with the right person and hanging up on me multiple times. Oh, and I am still waiting for the callback from all the people that I spoke with as each one of them told me I was going to get a call back .

Kareena S.

I bought my Toyota RAV4 in 2018 and never had any issues until now. Last year, I noticed some cracks on the hood of my car and I wasn't sure where it stemmed from. I called West Kendall Toyota Service Center immediately to address the issue that the paint on my car's hood was cracking. They told me that the car was out of warranty and that I was on my own to fix it. Upon further review, I realize that Toyota left a plastic film on my car hood, under the door handle, and by the molding on the doors when I bought it; they never asked if I wanted this film on my car! Now they refuse to fix it. I called Toyota corporate office to file a complaint about their poor customer service practices and their refusal to take responsibility for their own mistakes. They created a ticket and told me someone from their dealership would contact me to see what they could do about fixing my car--and then waited two weeks before calling me back. When Vanessa from Toyota finally did call me today (10/16/2023), she told me that they were unable to fix my car and that I was on my own to fix it! My car is not even 5 years old with only 22,000 miles and already this has happened. Very disappointed!

Abel R.

I've been coming to this Toyota service for years now. As years went by the oil prices went up. Thank god they do Groupon specials. I saved $50 with that coupon. I didn't had to wait long. I was done within an hour or so.

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4 years ago

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9 months ago

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8 months ago

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2 months ago

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2 years ago

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2 years ago

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11 months ago

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7 months ago

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3 years ago

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3 years ago

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9 months ago

They took care of my problem in the time they said it will take. The whole process went smoothly. The facility is clean and spacious.

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8 months ago

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3 years ago

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1 year ago

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1 year ago

Hope this review makes all the others go unnoticed because shoutout Justin in service!!! He was absolutely exceptional this afternoon!!

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5 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

The service has deteriorated noticeably. I don't know if it's a lack of staff or what. but this is no longer the same.

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2 years ago

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6 years ago

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4 years ago

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2 years ago

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5 years ago

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5 years ago

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3 years ago

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4 years ago

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2 years ago

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7 years ago

Business owner information

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Jen R.

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2 years ago

Had an emergency and crew blew me off. will always shop other dealerships never this one.

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4 years ago

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8 years ago

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Joaquin A.

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2 years ago

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12 years ago

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2 years ago

Disappointing just how unprofessional and rude the salespeople are at West Kendall Toyota.

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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Kendall Dodge Chrysler Jeep Ram - Wheel weight rusted on the cowl of my vehicle.

Kendall Dodge Chrysler Jeep Ram

(291 reviews)

This is our 3rd purchase with Vladimir, the staff really…read morewent above and beyond to get us the best deal possible. Thank you Jesus & Briggette as well.

Stopped in to buy a new Jeep Grand Cherokee, and found a brand new, leftover 2025 they were…read moredesperate to sell. While young by car salesman standards, my salesman Sina H. was a complete professional. All was going well- that is until we stepped into the finance office. The "F & I" guy as they're known in this business was a complete snake oil salesman who tried repeatedly to work the numbers to "pad the deal" with well over $5,000 in bogus fees. I know his job is to make as much profit for the dealership as possible, but after buying vehicles for over 45+ years I knew a thing or two, and pointing out each "additional fee" in detail, this caused him to become very irate. This soon led to him literally slamming his notepad on his desk while exclaiming, and I quote, "well then, get the fuck out of my office!" He was even attempting to charge me almost DOUBLE the tax as I was an out of state buyer, most likely hoping I wouldn't catch this additional dishonesty. On the way out the salesman stopped me and asked what had happened to make me leave and cancel this deal he had spent so many hours on. I simply told him (and in front of a packed dealership full of prospective customers!) that the finance guy was "one crooked sonofabitch," and therefore I was leaving. (A week later I bought a brand new leftover 2025 Grand Cherokee from a friendly, respectable, HONEST dealership in Panama City, FL. Not for nothing, two customers who were privy to my discussion with said salesman walked out right behind me, shaking their heads, saying, "good for you!" Kendall Dodge Chrysler Jeep Ram should be avoided at ALL costs!!!

Bomnin Chevrolet West Kendall - Myself with my service dog, which is always gratefully attended to when I come to this place. Employees are so good and kind to him.

Bomnin Chevrolet West Kendall

(253 reviews)

These people were amazing. From the moment that I arrived onto the moment that I drove off in my…read morenew Tesla, they were so kind, they were not pushy, they answered my questions with good knowledge, and Josue, which was the one I dealt with is a great asset to the company and I hope he gets promoted very soon. I gave this place five stars, you can trust them..

1-Star Review: Absolute Nightmare - A Straight-Up Scam Operation. Dishonest Liars and Predators -…read moreRUN AWAY from Bomnin Chevrolet! I can't believe I fell for this garbage dealership's tricks. Drove an hour-plus with my entire family--kids in tow, excited about what seemed like a great deal on a vehicle advertised online only to have my time wasted and get slapped in the face with the most blatant, shameless fraud I've ever encountered. Bomnin Chevrolet isn't a dealership; it's a criminal enterprise disguised as one. From the first phone call, they lied through their teeth. It started on the phone on Friday at 5:05 PM: I spoke with someone identified as Roberto who assured me the specific vehicle I wanted was on the lot that was listed on their website with their stock number, available at the advertised price, ready to go. "Roberto" even coordinated with me via text - he messaged me to let them know when I arrived so he could meet me right away. Guess what? Roberto doesn't exist. Or if he does, he's a ghost. I texted multiple times upon arrival, and when the problem arose of no vehicle - there was no response. Once I was physically there wasting my afternoon, the texts suddenly stopped. Vanished. Classic bait to lure you in. Then there's "Maria" - another phantom employee who supposedly is a Manager. No real person, just a name used to string you along with automated or fake follow-ups that go nowhere. Once inside, the floor management couldn't care less. They admitted the vehicle wasn't actually there, pulled a straight-up bait-and-switch, and tried to tell me they can arrange for the vehicle once it got there - they lied once, why not a second time. They said they would make it up to me by giving me a terrific deal... The "savings" they advertised and the terrific deal? Completely erased by a mountain of back-end fees, add-ons, and hidden charges that no one discloses upfront. The pricing structure is a total lie - what you see online bears no resemblance to what they'll actually charge. No apologies, no accountability--just more runaround and pressure tactics to try forcing a sale. Everyone passes the buck, no one owns the misrepresentations, and management just shrugs like this is normal business. It's predatory. They waste your time, lie to get you in the door, then hit you with the real (inflated) numbers hoping you'll cave out of frustration or desperation. This isn't just bad customer service - it's deliberate deception. I felt scammed, disrespected, and furious that I dragged my family through traffic for nothing but lies and runaround. This place preys on families, wastes your time and gas, disrespects you, and treats customers like idiots to be fleeced. It's not incompetence; it's deliberate deception--false advertising, inventory lies, ghosting, and fee-gouging designed to trap people. I've seen enough complaints online (Yelp, BBB, DealerRater, Reddit) to know this is their business model: bait with fake deals, switch hard, and laugh all the way to the bank. If you're thinking of buying from Bomnin Chevrolet, don't. Go anywhere else. Avoid Bomnin Chevrolet Dadeland like the plague and at all costs. They're not "#1 in sales" because they're good--they're #1 because they're the most ruthless scammers in Florida. Their tagline should be #1 LYING Chevrolet dealer. Report them to the FTC, BBB, Florida AG--whatever it takes. I regret every second I gave these crooks. Zero stars. Absolute trash. Never again, and shame on anyone who defends them. Stay far, far away. Your wallet and sanity will thank you.

Lexus of West Kendall Parts - Near the cafe

Lexus of West Kendall Parts

(2 reviews)

Service is decent. They had 3 entrances and because last time I was there all 3 doors were used for…read moreentrances I decided on the one further to the left & 2 other cars were in the middle and to the far right. After waiting 20 min for the place to open, I see where I was at going up first. & surprise surprise there were model cars there & I had to go behind the cars that were in front of me and behind me. I felt stupid. But anyways, I waited about 14 mins from 8am to get service. So the gentleman gave me a coupon for a free breakfast. I went to the cafe area and it looks clean & the cafe con Leche I had was good & the pastelito was good too. So from 8:14 - 9:48 I waited for my car to be done. I received it after a nice car wash & vacuum. People were courteous, and decent time was waited upon for a Saturday morning. The lobby was decent with comfy soft seats unlike its Toyota service counterpart. I heard my name & the lady must of yelled it out a few times. Which that's unprofessional in my opinion. But it could of been a slip of the tongue which happens to all of us... my cell number was in the system. Over all, I think it was a good experience in service.

I was told by Jacob Shaunfield if I wrote a good review on his Lexus feedback he would give me a…read morefree oil change. I was unable to fill out the feedback form because it was sent to an incorrect email address which I had tried to update previously. I wrote the previous review to try to give him a good review somewhere. When I was not able to fill out the feedback, Mr. Shaunfield decided to not order me a part that I needed for my door, the door handle had come apart from the door, and would not return my phone calls. I am disgusted that someone would not perform maintenance on a car, while it was still under warranty! because they were not given a good review. Thankfully I moved to West Palm Beach so I didn't have to deal with shady deals like that anymore except that when I went to take my car in to my local Lexus dealership, they said they wouldn't fix my door handle now because I had reached 50,000 miles. When I had gotten my car services by Mr. Shaunfield I was under warranty still and yet he did not fix my door because I didn't give him a good review. What a crook.

West Kendall Auto Sales

West Kendall Auto Sales

(3 reviews)

I've done business with them in the past In fact I actually…read morepurchased the e30 you see on google maps in front of the building. I'll be honest car sales man/owner is I believe European and gets cars imported from over seas. The cars he gets he fixes it up so it can start and drive off. Before purchasing the car he let me do a detail inspection and we were able to make a deal I purchased the bmw for 1500 he was originally selling it for 5k but after showing him all the issues and how much imma have to pay to fix it up he took the deal. I saw 2 other reviews that say they were taking advantage of but think about for a second You're getting a used car from over seas of course it's gonna have issues. Just know what to look for. The guy was cool and nice and he allowed me to take it to a mechanic that was down the street. Even though he said he has a mechanic he still let me take it to someone else. Only reason why I put 4 stars instead of 5 is because the communication was a little annoying but overall great experience. Hopefully he sees this and we can work on another deal for another e30 I saw that he had

Stay away! This place will steal your money. They took advantage of my daughter and sold her a car…read morethat she's had to tow in one year over four or five times. I'm not the type of person to give bad reviews, but this place deserves it. They fix cars up to look pretty to sell, but really piece of junk. STAY AWAY! TRUST ME! 13860 SW 143rd Ct, Miami, FL, 33186 (MIRABAL AUTO SALES CORP.)

West Kendall Toyota - car_dealers - Updated May 2026

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