1-Star Review - Very Disappointed With My Experience
I recently purchased a car, and unfortunately, my experience after the sale has been extremely disappointing.
During the negotiation and throughout the deal, I was told that shipping would be included. Based on that understanding, I moved forward with purchasing the vehicle and did not budget or prepare for an additional shipping expense.
Now that the deal is completed, suddenly nobody seems to know who told me shipping was included. I'm being left responsible for $1,000+ in shipping costs that I was not expecting.
What makes this worse is the communication. Once the sale was made, the attitude completely changed. Instead of taking responsibility and trying to resolve the misunderstanding, I'm getting the runaround. I'm being talked over, and the response is basically, "We're not paying for it."
That is not how you should treat a customer after making a sale.
Everything sounded great upfront when they were trying to sell me the vehicle, but now that there is an issue, nobody wants to take ownership of what was communicated during the deal.
The problem isn't just the shipping cost--it's the lack of accountability, poor communication, and the way I've been treated afterward.
Buyers should make sure EVERY promise is in writing before completing a deal, because apparently verbal agreements mean very little once they have your money.
I expected much better from a dealership. Very disappointed with Miami Motors and would not recommend based on my experience. read more
