I'm a hardcore Republican Capitalist. Today I experienced another form of Collective Capitalism -…read moreemployee- owned business. Sounds like a nice model! In any case, folks helped me quickly with recovering data from my laptop for my job and saved my a$$. Price was good, speed was great. I'll be back!

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

I emailed them they got right to me. Excellent communication…read morewith me. I haven't use them, but I would differently use if I need I think they would help to the best of ability. I am not savy on the computer They took the time to emailed back to me was impress with that.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

You know the old line, "You can have it good; You can have it fast; You can have it cheap; Pick…read moretwo"? Doesn't apply here -- I got all three. My HP laptop, on which I depend utterly, every day, for my firm*, suddenly developed all kinds of failure modes (first it would drop the WiFi; then it couldn't find the connections that were there; then it wouldn't boot at all) -- but they were intermittent (the very toughest to trace and fix). Grant, the genius-in-residence at this Harvard Square shop, had me fully operational, with a new WiFi board, and doubled the memory I used to have (now a full terabyte, yay), but w/ my old drive contents cloned (so the replacement would be seamless), all in less than 48 hours, and for less than $300 (before tax). An infinitely better experience than I'd braced myself for when I started calling around desperately for help. *shameless self-promo time: TestWell / LSAT 180 -- #1 on-campus LSAT Course at Harvard, Wellesley, Brown, among others; please visit testwell.com if you want an avg of +12 points on your LSAT, and guaranteed +5 (if you've already taken a REAL LSAC-administered LSAT) -- and more so if you're high-score capable. Need-based, sliding-scaled tuition.

Grant is terrific--he has fixed my laptop several time recently, including retrieving a lost…read morecontacts file and diagnosing a problem (slow computer) that required removing and then replacing all the software. I cannot understand critical reviews. He has always been friendly, incredibly responsive (same day--"bring it in"), and efficient. He is also mindful of costs/time and does not do work that is not necessary. For example, when my computer did not turn on, I called Grant and he told me about a 30 second fix that worked without my having to bring the laptop in. It is a great source of comfort to know that Grant is available to deal with the inevitable laptop problems in a manner that is friendly, timely and cost-effective. I recommend him enthusiastically.

Prompt Service & Topnotch Computer Skills! It's rare to…read morefind trustworthy, fairly priced and quality computer repairs in the Boston metro area. Surprise! WangPC Computer Service's techie Erickson delivers on the promise to make repairs in a timely manner. The costs are fair and mirror those I've grown accustomed to previously. The death of a youthful independent computer businessman I relied upon last year, left a void; not to mention concern about what to do in the event a "computer breakdown" occurred. It is truly a pleasant surprise to encounter the services and nearby location of another trustworthy, knowledgeable and fairly priced computer repair service! The trouble with my laptop has been remedied, and I was not charged excessively for repairing the issue; Erickson "assessed" the problem, communicated to me a "turn-around" time for making the repair as well as, an estimate of the cost. The work was performed within 24 hours! Thanks, WangPC ! I unreservedly recommend you give WangPC of Brookline a visit! Thank you

Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.

My ssd failed on an 11 year old laptop with windows 7. Tom replaced it with a new one and was able…read moreto recover a lot from the original ssd thankfully and the price was good. Great guy!

I was experiencing difficulty with my 5+ year old Dell computer and took it to Lappy Fix. Within a…read moreday, Tom had diagnosed the problem. He is very fair, efficient, and excellent with computers. I highly recommend Lappy Fix for any of your computer problems.

i have used Compiter Domain for at least 8 years. Kostas and Matt have helped me with back-ups,…read morewireless networking issues in an old brick house, and security issues through at least 5 different laptops and desktop computers. They are always readily available and knowledgeable. Furhermore, they don't oversell or over promise. Now, I'm ready for a new laptop and I'll be seeking their input before I purchase and and their skill to transfer all data from my old laptop. Computer domain is worthy of 5 stars!

We have gone to Computer Domain for repairs of our PCs for years: from desk towers to laptops. They…read moreare honest (they told us when there was no point to repair), quick and charge reasonable fees. They are nice and helpful, a wonderful business that has your back.

Thank you so much Jr and olti, your work is awesome…read more Seriously I am saying..... You know even Microsoft employees were struggling to resolve this issue but you did an awesome work to unlock my machine Please note guys.... System lock is usual issue but you know in my case it is very different issue and they are the perfect guys who resolved without data loss, which specifically I requested them to take care of my data.... Yes even in price offering they are very cheap comparing to others... You won't believe in the same blog I posted my issue for that many quoted till $250. Here they charged only $35 from my end which is around 70% less comparing to others and at the same time work is so genuine to satisfy common expectation.. I will surely give full star to you "star guys" Thank you :-) :-) :-) :-) :-)

Nice guys who are plenty smart, but they do not have an adequate repair bench for complex computer…read moreproblems, and they don't do a great job of listening to customers. Additionally, they are not diligent enough in diagnosis. The result in my case was that I paid them $50 diagnostic fee without actually receiving a diagnostic and with them asking me to buy RAM so they could test out my computer with new RAM (because they didn't have sufficient parts on hand). I would go to this shop to buy a PC or for basic support. I would not go to this shop for support on truly complex PC problems. I brought in a home-built PC with stability issues. I didn't have the time or interchangable parts to diagnose the PC myself, but needed it diagnosed and fixed as I used it for statistical analysis work. I ran the guy who checked me in through the steps I had taken (chkdisk and related), but he did not take adequate notes at check in. As a result, they held on to my computer for two weeks running the same checks. As I found this out, I informed the other guy who ran diagnosis on the computer I had completed all these checks. At this point, he insisted I needed to buy RAM so the computer shop could evaluate the issue with new RAM. This is a very strange request. Any shop worth it's own salt should have the interchangable parts and testing bench necessary to diagnose things without requiring the customer buy parts for the shop to do so. As he had been telling me inaccuracies about my hardware such as (1) MB can't handle the RAM I have in it because it is wrong speed (MB can handle it, it just has to be set to OC in bios) and (2) that my RAM was only 16 gb (wrong, it is clearly 4 sticks of 8 gb per stick), I decided to take the computer to a big box tech store nearby (who also failed to diagnose correctly). Upon pickup, the guys at the shop told me they believed I had a failed graphics card and RAM issue. I ended up doing the diagnosis myself a month later when my time freed up and figured out that I had (1) a corrupt windows install, and (2) a corrupted bios that was causing very strange MB behavior. I replaced no parts, just did a clean bios flash and a clean install of Windows. I am writing this review on the exact same PC, same parts, completely stable. However, I am sore that I paid $50 bucks and lost my home desktop for several weeks for nothing, and that I then solved the issue in about 2 days of my own work.

I love this place. Super speedy and super cheap. My computer froze and after I shut it down,…read morewouldn't turn on again. I've had this laptop for four years and am ready for a new computer. I did not want to throw money away getting it fixed and then having its other parts slowly fail. One of my co-workers told me to check this place out. It turned out it needed an easy fix (new power cord). For them to figure out the problem and get the part, it took two days.

I'm by no means a frequent reviewer on Yelp and I've come out of a 4 year hibernation to write this…read morereview. I would give 0 stars if I could based on the rudeness and lack of professionalism of the front desk person Amy. Although I think that Michael the tech guy is friendly, his lack of communication has brought me to this point. Beginning in December 2020, my laptop camera which was under warranty by Lenovo stopped working. The exact error was that "was not found" leading me to believe it was a hardware problem. I saw the great reviews for Terminal Exchange Systems and decided to contact them to fix it. I dropped off my laptop to Michael and it was fixed the next week. Michael diagnosed it as a software issue. Then, a few days later, it stopped working AGAIN. This time, after he remotely accessed my computer, Michael decided that it WAS a hardware issue and said he would order the part for me and I could come in when it arrived since fixing it would only take about an hour so so. After that point, you can see our email communication in the photos that I've attached. Dec. 4th - Michael told me in writing that he was going to process the warranty claim and would follow up when the order arrived Dec. 16th - I email him asking for an update, no response. I don't push further since the holidays are coming up. January 4th - I email him asking for an update, no response. January 13th - I finally call Terminal and get a response from Amy. She says that they're no longer taking hardware issues and says that I can call Lenovo. I call her back and ask for help because my device is now no longer covered by Lenovo and said that it was terrible customer service that no one bothered to inform me that this change happened and asked for her to help me. She got huffy and said "well, why did you wait a month to call us?" and I explained that I had been emailing Michael with no response. I mentioned that it was the holidays and I don't like to be pushy because I know things are busy. I was absolutely polite when I was speaking to her. PEOPLE, SHE HUNG UP ON ME. I have NEVER been treated so poorly by a company. NEVER EVER give them your business. They REALLY don't care about you!!! They will waste your time for 1+ month and then treat you like YOU'RE the problem and hang up.