I came in to this store for the very first time to do a return. I was amazed when entering the store. So many things to see clothing, accessories, boots, etc.... I did see a pair of boots I liked. I will be coming back to this store on my free time. read more

The staff is very friendly, however depending on the overall quality of the boots one is looking for you may be disappointed. Cynthia was our sales rep and did do a great job, so her service was a 5, it was the offering that reduced the over all experience. read more

Everyone is so kind and friendly here! Thank you for making my shoe experience amazing!

Very Very organized store. The smell of leather is wonderful. I went to get gift cards and ended up purchasing stuff for me as well. The staff were super patient and supportive. So if your looking for something country this should be your go to. I'll be back. read more

On June 3rd, I ordered some boots and a hat, It said ships the same day on both items for the sizes I selected. I waited until 6 pm June 7th, and still not shipped. I did call, the rude woman said they shipped today. But when I asked for the shipping number she hung up. LOL, I will never ever buy from these liars again. One thing to Lie about shipping, another is to lie again on the phone and hang up. read more

My husband and I went in after driving by it for years on the way to work. Wow! It's huge. I love the tidiness and order there. The selection is amazing...from hats to boots to clothing. Staff was friendly. Love the fragrances for men. Wish we would have gone in sooner. read more

Great western store, clean, organized, well stocked and staffed. Has much more than boots. I've brought multiple family member here and they are all pleased with their items of clothing. Hats, boots, jeans, coats and shirts. Price is a little high but quality is higher. read more

Brendan has helped me out a lot with my multiple visits, he has helped me find the correct sized boots that fit correctly and comfortable for my wife and kids. Also a very nice Stetson hat. his customer service is excellent and is very polite and helpful. I will definitely be coming back. read more

Jennifer and Claudel had amazing customer service they were so patient with me and helped through my return even though it was a lot 20 minutes before close. Best retail experience!!! read more

Poor customer service. I just made a phone call to the store and Steve answered. I wanted to know if they carried a particular $300 boot in store that I was prepared to come down and buy, I asked if I could give him the item number on the website to check. I recieved a dull, crass reply from Steve about how they probably don't. Ok.... Please just check, it's 9am, im sure you can find the time. He asks who makes them, I tell him the name. I get an abrupt "no, none of the 250 stores sell them in this area".... like how stupid am I to even ask. This conversation was less than friendly and did not make me want to shell out ANY money to boot barn because of Steve's piss poor and lifeless customer service, so I just paid $328 and purchased them online at Country Outfitters. Your loss, Boot Barn. If good customer service would have been there, I would have made the purchase online through you. read more

"New management " won't allow refund or even a straight up exchange of a pair of boots bought for me as a gift from my husband. State that if it is longer then 60 days you are out of luck! In and out of the hospital and finally able to go to the store to try on boots and can't exchange them. They charge top dollar and then do this?!?!? Never purchasing from them again. We are a big family of 6 who buy there all of the time.....never again!!!! read more

So disappointed in the customer service at this location. Went there to purchase new jeans with the thought of needing some help in regards to different fits and sizes. When I first walked in I greeted the manager and received a rude tone hello as though I was bothering her. Three other employees were roaming around chit chatting. I grabbed 8 pairs of jeans. Had to ask for someone to unlock the dressing room. After trying on all my jeans still not one employee had asked if I needed help. I decided not to purchase my jeans from this location. They lost a multi hundred dollar sale from me. Did I mention I was the only customer in the store?! Unbelievable. read more

Told order will ship, and then it did not. Told it was on back order, but they never update their web page. Called and was talked to like I was not a valued customer, but just someone who helps make them money. No care in the world about you or your order. Run Run Run read more

Over priced and the help at this store is horrible. I bought a pair of boots for my wife and they where a little to small. When we tried to return them they told us, sorry you are stuck with them but we can stretch the for you. Let me add that these boots where only tried on once then put back in the box. I will not be returning to this location. read more

I'm very dissatisfied with your store that's located in Fairfield California. I went in there over the weekend to find myself a pair of boots and much to my surprise you had a VERY SMALL section for women who wear size 10 and 11's and there weren't any for women who wear size 12. However anyone who had a smaller foot, well they had plenty of boots to choose from. I shouldn't have to order boots on line have them delivered only to find out they don't fit right or they weren't what I was really looking for. I'd like to buy boots the same way that people with small feet are( by trying them on and seeing if I like them). Your store should represent ALL your customers, not just people with small feet. It's a shame women who have bigger feet and are taller have to be subjected to such disappointment when out trying to enjoy a shopping trip. read more

This place is great! Been there a few times.. customer service has been exceptional , only 1 time they were busy and...well had to be patient for someone to free up.. all employees have been helpful. Hailey (misspelled I am sure) went above and beyond to assist in a pinch.. extra care cleaning my hats .. with a wonderful smile.. everything you need at one place, although inventory of some sizes are limited.. small Beaver hat selection, I am sure sure if the website has it, they can get it but all said, medium size store with good selection. Definitely has your Western wear needs. read more

I was in need for new steel toe boots , they referred me to try Cody james boots . They felt great after like a month they started to hurt the top of my toes . I went back and they said i had to buy a new pair . Cody james boots suck I spent 250 on boots that I can't walk on . read more

Excellent customer service! Great return policy. They have really cute clothes, in plus sizes too!

Fairfield boot barn, The service was top notch went in to get duds for my son's wedding, Donna was the best sales clerk I have met in a long time. If you are a workin guy and wanna clean up your act go see her read more

Very upsetting experience. First of all, the Fairfield location is minimally labeled without any clear organization from brand to size. I had been in the women's section nearly 15 minutes without any sort of associate service. The women who came to help me was very helpful and even offered to steam my boots. It is a very hot summer, so I brought along a pair of Nike socks because I was wearing sandals and knew i would be trying on multiple boots. Each time I went to search the chaos of boots I would change my socks back into sandals due to the store's unknown cleanliness. Dennis came over to us and asked if we would like anything to be put up front to ring up. Startled and grateful of the extra help offered, I had explained we were waiting for the associate to come back with my steamed boots. He continued to glare at my 13 year old sister, who was holding my OPEN purse with the bundle of socks in it. I was confused as to why he was eyeing her up and down, so I look back to see the bundle of socks hanging out as a possible provoking reason as to why he would be staring so harshly at a little girl. I grab the bundle and tell him these are my socks I brought with me and I've been taking them in and out of my purse. While still staring at my sister, he tells her, eye-to eye, that he has cameras and he's watching her. The associate come backs with my boots and my sister is ready to cry and the associate hugs her because of the traumatic situation. I ask for him to come out to ask his name and let him know the unprofessional manner he approached her in, how disrespectful he was to her and his response was OKAY. She left in tears. read more

I would give them a ZERO if I could. I purchased boots for my son. Come to find out they were faulty and cracked at top after just one month. On numerous occasions, I called Boot Barn headquarters, was told more than 3 times they would send me a return label, never got it. I followed up with them several times and again told, we will send it. NEVER GOT IT! FALSE PROMISES. DO NOT PURCHASE FROM BOOT BARN. read more

Horrible customer service. Returned a pair of boots since they (Bootbarn) sent the wrong pair. When I opened the boxes and a pair of crappy brown women's boots 5 sizes smaller then what I wear was a real disappointment. When returning they practically accused me of sending them a crap pair of women's boots. I had ordered a pair of men's cowboy boots. Returned everything exactly as I received it. They asked me if I wanted "your" boots back. Terrible experience and accused of lying to top it off. I will NEVER order from this company again! They are horrible. read more

My husband and I came in today to get his work boots and I have to compliment the great guest service we received! All the sales people were extremely nice and informative and even when we weren't ready for there help they were all still very kind ! In regards to the work boots they had a large variety of boots - great selection- great prices - I highly recommend this place ! read more

Came in to try on an ariat and they didn't have my size , fine while trying on a similar the associate decided that it would be better to help her friends than me yeah nope read more

This review is only for their customer service over the phone, not the store itself. I called Boot Barn twice tonight because their online system was overwhelmed because it's Black Friday. I was surprised by how easy it was to get a live person on the line. Both people spoke very clearly and were very friendly, and helpful. It's wonderful when you have a good customer service experience because it's so uncommon these days. read more

About a month ago, I got the sudden urge to pick up a pair of cowgirl boots. So on my way back to SF from Sacramento, I decided to stop in one day. Cowboy hats, big bold, blinged-out belts, cowboy/cowgirl apparel, can all be found here in addition to the boots. The boots are arranged by size and everything on the shelves are what they have in stock. Even though it appeared that they had a wide selection of styles, it was mostly the same ones in different sizes. I fell in love with a pair of cute beige mid-calf ones with a touch of bling (of course). I brought a friend in a week later who picked out a great pair of comfy brown suede ones. Yee haw. The prices are standard retail unless they're on sale and the service was acceptable. read more

The manger there was terrible, I would not recommend shopping here, If you know your size buy online. I am planning my wedding and I am getting married in 6 weeks. It took my brother over an hour and a half to find the boots he needed for the wedding. I could not stay because I had other things to do. I wrote a note giving my brother (who has the same last name) my permission to use my credit card and I even left a copy of my drivers license. They would not let him use the card, I called the store and talked to a ding-bat of a sales associate who could not do anything. He asked if I wanted to talk to the manager and I was YES! My brother said the the manager rolled their eyes and walked away. My brother was going to spend over $200 and spent almost two hours in their store. DO not give this store your business, order online. Or use something like 6pm.com read more

Extremely high pressure store. I went in to purchase boots but almost didn't just due to the immense pressure of sales people. We were stared at and constantly asked by staff "did we need help", seemed like it was because we had kids with us. Very rude sales people who will not let you make sure you have the right boots, even though they are at least $150. Just wanted to double check, and I was given a very rude answer.."now hold on I let you walk around in thode and everything". I said " I know i just want to look at the other brown pair again if you don't mind". read more

Bad service. I don't go shopping to get condescending answers to my questions. They don't keep some advertised brands in stock. *Edit* A manager from Boot Barn contacted me through Yelp asking to make it better. I'm updating my review to three stars because this shows that they are at least paying attention to customer service concerns, and hopefully this means the service will improve. read more

As a construction worker for over 27 years I have learned to only buy top quality boots made of the best leathers. Otherwise they wont last a whole year. I wanted to switch and try a new brand of boots. I ordered Cody James (patriots). Boot Barns web page claims they are made of full grain leather (the best kind). The tag in side the boot says genuine leather. They are out right false advertising. After talking with Boot Barns "Leadership Department" they said I could get 10 percent off my next pair. Thats funny, all you have to do is insert your email address and you get ten percent off. BOOT BARN LIES ABOUT THERE PRODUCT QUALITY !!!!!!!!!!!! I will never buy from LIARS again. Oh and my local union hall will be my platform to start informing potential consumers before they get takin as well. Brad M. read more

Wow amazing how this giant boot store is averaging 1 review per year. It's a huge store filled with everything a cowboy (or cowgirl!) could want! Large selection of hats, accessories and of course, boots! The bf picked up a pair of double h boots since they didn't have another one he wanted in their size. They said they were doing inventory and couldn't order anything for 2 weeks but we probably will be back since they give you 10% credit from your purchase toward the next purchase. We went @ around 4:30pm on Sunday and it was pretty empty, maybe 3 customers total inside, including us! The salespeople were friendly and I was impressed with how comfy boots are. Their selection of women's larger sizes (over size 8) are slim though. The salesperson told me they have communicated that they have a higher demand for larger women sizes (she herself was a size 11) but corporate has yet to execute any changes. They have yet to join the Big-Footed Women Revolution. read more

Nice store with friendly staff. Great selection of boots and Western style shirts. I got all decked out for line dancing! Some of the items seem a little overpriced for the quality, but they do have sale and clearance options. Also, they have a military discount of 10%. read more

I love this place! Their selection of boots is AMAZING! Why didn't I come to this place sooner? The lady that helped me out was so sweet. She helped me pick out boots for my dad and was more than happy to help us make our selection process easy. Another great thing about this place is that their clothing department is immense, from young children's, teens, and adults. I ended up signing up for their customer rewards cards so I'll have to keep coming back! read more

I really liked this Boot Barn, I came in to try on and potentially buy boots. There was no one else in the store and the young girl who helped me was really attentive, knew a lot about boots and had some great suggestions. I wanted to go to one other Boot Barn before committing and she kindly volunteered to write down the information about the boots that I liked even thought I wasn't buying. The store was really clean and I would come back in the future to shop. read more

I was looking for Jeans and jacket, the ladies are nice and very helpful they were able to order me my jacket online and received it three days later at my house. I definitely recommend the store. read more

My experiences at Bootbarn have been mixed, mostly due to the Manager Dennis. While I was here with my cousin, we were standing next to the bathrooms where she was trying on her boots, and Dennis comes up to us and yells that the bathroom is closed! Like cool dude, I can read signs and we're clearly trying on boots. He also seemed a little scattered at times and several other customers I talked to said he had spoken to his employees in very disrespectfully on multiple occasions. I give Dennis a .5 star rating and the store and the other employees a 5! read more

Will never bother shopping in our local boot barn in victorville california...employees tell you one thing and then the manaher says another,my purchase price was expensive,could of spent less if i had gone to kohls or amazon.. read more

So what's up boot barn? Women have to have small feet to come instore and buy a pair of boots? I'm a 9.5 and live in California. I am traveling, going thru Illinois, Nebraska, Iowa, Wyoming and been to a boot barn in each state where my choice of boots were limited to 8-10 pairs of my size- choice of color being all brown and one red pair. You carry cute clothes but definitely not barn full of boots unless your a man or have small feet. You should change your name to clothes barn. Calif has more boots in my size than all these western states.Bummer read more

First time in this store and absolutely loved it. Staff was very helpful. Bought a pair of boots and a dress. I realized this morning that the boots were mis-tagged and I was overcharged -- I called and they immediately credited my card for the difference. Would definitely shop here again. read more

I ordered a belt through the phone with a rep and had a few questions about my order so I called back a few days later and every time I call I get attitude from whoever I am talking too. Very rude. Bad customer service. Do NOT shop at boot barn period. Will be taking my business somewhere else... read more