Jackson at Fleet Feet was absolutely amazing! I had broken my ankle and had surgery all in May, so…read morefinding the right shoes was especially important for me. I needed a wider toe box and good ankle support, and Jackson really took the time to understand my needs. He was attentive, knowledgeable, and genuinely listened to what I was looking for. He showed me several different types of shoes and never made me feel rushed, even though the store was busy. He even suggested stretchable shoe laces, which have made getting my shoes on and adjusting them so much easier. I truly appreciated his patience, expertise, and excellent customer service. He went above and beyond to help me find a shoe that felt comfortable and supportive. Thank you, Jackson, for making what could have been a stressful experience so much easier!

Upon entering, my family & I were greeted by Jackson. He asked us if it was our first time here &…read moreif we both wanted our feet scanned. He helped me out & Pete helped my husband. The service was great from start to finish. After the scanning, Jackson showed me the results and asked questions about any problems with my feet, what kind of shoes & color preference. He brought back 3 kinds of shoes. I did end up buying shoes & kindly passed on the insoles. I did take a picture of it in case I wanted to buy them in the future. My husband wanted a color they didn't have, but he was able to order them through their website. All the other staff were very kind & they took their time.

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Great customer service. Knowledgeable sales people in the shoe department. Helped me until I found…read moreexactly what I needed.

Lots of great deals this holiday season! They have quite a few men's and women's 70% off racks. For…read moreBlack Friday, they had most items in the store at 30-50% off and additional 10% off the 70% off racks. They are stocked well, so there are plenty of choices. All the employees we spoke too were very pleasant and helpful.

I'm deducting a star for this review because the store doesn't carry petite sizes. One has to order…read moreonline if you are short like me. However, I managed to find a pair of boy's convertible pants that fit perfectly and were cheaper than adult sized pants. I wanted to buy knee high socks and the salesperson, Heather, directed me to the display. I brought a couple of pairs to the register to buy them. Luckily, Heather noticed that the XS size was actually for children. She asked what size shoes I wore and we determined the socks would be too small. Thank you Heather for preventing me from buying them and then having to return to Vacaville to bring them back.

I love this place! Great service and helpful staff. FYI, the place has moved. It is now on 604 3rd…read morestreet in Davis! The old location is now closed.

We stopped in with my kids after a soccer tournament. I felt unwanted and preemptively judged like…read morewe weren't going to make a purchase. Slow to help us, gave us inaccurate information on availability of laceless cleats for smaller youth sizes, and prices were higher than the Nike online store. It was state cup weekend so I'm sure they were inundated with youth soccer families, but they lost a sale in us.

Great store I just moved out here from 408 this really fun area great people i highly recommend…read morethis store they got everything Brentwood is a unique town the owner is nice to and the workers any way thank you

Great local clothing store.Friendly family business. Great…read moreplace to get sports attire

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.

Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

Holy broken promises... I forgot that I promised to update!…read more The shirts I had tailored turned out great!

The Nike factory store in Vacaville is a great place to purchase shoes and accessories outstanding…read morestaff and it's located in a beautiful area.

A few weeks ago I was in search of a new pair of running shoes, just for comfort, walking long…read moredistances and going to K-pop concerts, so I decided to hit the outlets. I found exactly what I was looking for, at the right price! The Nike Flex Experience Run 11 is great for everyday use. So light weight, it feels like I'm walking on freaking clouds! These shoes are great for the gym, at home workouts, etc. They only set me back 40 bucks! I'll definitely buy another pair in the future, when these need to be replaced!