I am regular at this store location and this mall in general, everyone at this store are very friendly and helpful. Today I was helped by Xavier C. and another employee, both very helpful and we related a lot on shoes. Thank you again! read more

Thank you so much Nick for you and your amazing staff at the Fairfield store . The customer service was excellent. Thank you for taking the time to help me find the shoe I needed for a funeral. I will tell my family in the future to visit your store. Healthy Warm Regards, Jessica VosleyHodge read more

I have to say these guys are on top of their game. Nice friendly greeting when you walk in. Not the one that scares you off . Several people asked if I needed help or was being helped, what I liked most was that they weren't pushy. I asked one of the guys if he had an all black shoe. He did but he didn't have it in the size I needed. That's the only reason its a 4/5 Other than that they had shoes other stores did not have read more

Foot Locker - Inside store logo - Shoe Stores Near Me - Fairfield, California

What a treat to go into a store and get an actual "Hello how are you" and get help with what you need! After my terrible experience with a certain shoe place and leaving the crocs behind and refusing to purchase them, Foot Locker and Jaida have left me with Hope. I actually bought two pair of crocs and charms for them at Foot Locker. I highly recommend Foot Locker and hope you get to meet the exceptional workers there who care about customers! read more

I purposely waited to see how attentive the employees were here. The answer is, not at all. I stood at the front of the store with a shoe in my hand trying to make eye contact with any employee. I counted 3 in uniform and later an employee who wasn't dressed as the rest of them decided to help me. One uniformed employee was behind the counter which is understandable. Two were on there way out assuming they were on break/lunch. The employee not uniform asked for my size and proceeded to find my shoe size. What bothers me as well is how every employee tries a bit too hard to relate to you and talk to you as if we were "homies". I can do without the street talk and all the talk of "fresh" and "swag". read more

Nicholas the Manager helped me track down a receipt from the store in Roseville. It was difficult because the Roseville store entered my email wrong. He was on the phone with them for 10-15 minutes and was able to track it down. He went above and beyond to make sure I was able to exchange my shoes for the right amount. read more

We went to this location looking for a basketball shoes... All Nike styles didn't have the size I was looking for, so I settled for KD's shoes.. The pony tail guy who was on duty (January 20, 3:30PM) that time didnt wanna grab the size/s we wanted to try so he just said the display sHoes can be tried on which was half an inch longer.. Ok so tried it on but whEn it fits, we asked him to get the right size at the back.. they let (2 of them) us wait couple of mins standing by the counter where another man was waiting too as they f***ed up his order online as well.. The dude even told us to spend our moneY somewhere else as the service was tooo poor at FL.. Then we asked the pony tail guy who looks like he doesnt wanna work there, to get us the right size for the kd shoes... He went inside the storage at the back carrying 2 shoes ordered by another customer in line... As he came out, our order wasnt ready so what we did was to exit the store and went straight to Finish Line where we got $180 basketball shoes.. Customer service was way better and staff was too friendly.. This Foot locker store staff needs orientation and responsible hardworking pEople because if they continue to behave like this, they will be the next among retail stores that close and shut down!!! Management and owners need to take this seriously read more

Very disappointed in the service I received at footlocker I felt discriminated from Brian when my son wanted to try on the blue air Jordan and he only wanted my son to try on one shoe and I told Brian my son needs to try on both . Brian thought I might steal the shoes. He needs to treat my family right. We bought 2 pairs of shoes worth $300 WOW if thats the treatment we get at footlocker I dont want to buy shoes from here anymore I have bought many shoes from Footlocker but I have never been treated like these read more

Great experience at this location. Had the pleasure of getting helped by Bryan and his crew. Manager please give him a raise. He helped my whole family and ran the floor perfectly. I bought 4 pair. read more

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Went into return some shoes unfortunately the store didn't have any money to return my shoes as a supervisor/manager by the name of ML has a very nasty just position he was very rude and very short with me and fortunately there was a customer service representative young man that was very helpful ML management/supervisor needs way more training with his customer service read more

Foot Locker in Fairfield CA sucks, rude staff and very unprofessional. Footlocker, you can do better, hire educated staff!!

I just walked out of this store and I can't believe the way they treat paying customers. I went in to purchase a COUPLE pair of running shoes and I know it was late (10 min before closing) but omg as soon as I walked in instead of getting greeted this guy walks up to me and says "you have 5min". At first I thought he was joking because who would speak like that to customers I don't care if it's 2 min before closing you don't speak like that to no one. I turned around and walked away and best believe I will not be coming back. read more

I took my younger brother to Footlocker today and was completely annoyed with the customer service I received here. First of all, we were NOT greeted in we walked in because the employees were too busy on their phones. Anyway, if you walk in and encounter the employee named Madeline B. (plus size latina) you are in for a treat. She was very rude to my brother and I as well as very unhelpful. I have never been so annoyed. Ok, so we went in for the sole purpose of buying a new pair of white air forces for my brother, we walked in and went right for the air forces, my brother was looking for someone to assist him with getting them in his size and she very rudely yelled at my brother from across the store asking for the size he wanted, my brother starts walking towards her to avoid yelling across the store...just to be sent back by her to try on the display shoes. She went back and retrieved the right size for my brother and left us at that. My brother and I left very fucking annoyed. store# 307244 read more

The customer service at this location is really bad. I checked online if they a specific shoe and it said that they had four. Unfortunately, they didn't have it. Also, he couldn't even find the matching shoe to the display. When I kindly had to wait in line to ask if they had the size, I didn't even get asked what size I needed. When we walked in no one greeted us, there was only ONE person on the floor. I'm very frustrated and disappointed in Foot locker. read more

Cierra!! She was so helpful. It was super busy but she kept a smile on her face and was getting back to me quickly as well as everyone else around me! read more

It's tidy when it's not busy, these guys hustle! And they know their jobs!

Worse customer service ever!I went in there to return a pair of shoes. It took 3 people to complete my transaction! I was treated poorly, especially from one of the managers that worked there. She was very unprofessional and very unfriendly! I worked with customer service in the pass, and I believe the way she treated me was very low standards expected in this particular profession! She needs some more training. I was really upset that it took 3 people to help me just to get a cash refund! I will never walk in there again. read more