I'm not much of a girly girl so i go to the nail shop about once a year. I had a great experience…read morehere, complimentary drink and everyone was friendly. Will definitely be going more often now. Thank you guys!

Very rude and unprofessional. I came in the afternoon as a walk-in. The store was completely empty…read morewith only one other customer. The worker quickly told me, "someone will come do your nails." There were two girls in the back just chatting, and I ended up waiting for 20 minutes. I asked how much longer and was told, "one more minute," but still no one came. I finally decided to leave, and as I was walking out the guy said, "this is why you make appointments." Then why does the front of the store say "Walk-ins Welcome" if walk-ins clearly aren't welcome? Don't waste your time here.

Great salon! Make an appt. on Mon-Wed from 12-3pm for their happy hour special! Mia and Jessica are…read morethe best!

Always fantastic service, friendly and helpful staff! They take great care of their customers!!read more

So far so good I get my nails done by VU and toes done by teresa they provide great serviceread more

i come here all the time , very clean & friendly. they also…read moredo a amazing job EVERYTIME. most definitely worth the money.

I think finally found a manicurist that I will stick with. Nini is great, I've challenged her with…read moreart work and has met with all. I haven't been happy with anyone else in years. It's a great little shop. I can't recommend it enough.

I've been here twice now and both times were honestly amazing. I got a Gel X full set and a…read morepedicure, and everything came out so clean and perfect. You can really tell they care about their work and take their time to make sure everything looks good. The surface felt very personable, genuine and everything was so clean and professional, which made me feel very comfortable!!! I'll 100% be coming back again!! Nini is amazing I believe that's the owner!! Either way great job!!

I got a gel manicure. Good customer service and my nail tech was very kind. Overall my nail tech…read moredid a good job. On the phone I was quoted $32 but after I got my nails done I was charged $35. In the past I have gotten a gel pedi and it lasts me quite some time. They charge a $2 fee for paying debit/credit.

I'm just going to let the photo of my gel pedicure speak for itself. Super messy, looks like a…read moretoddler did it, and flooded the side walls so there is no way this pedicure will last. Yikes. Update it peeled off same day in one piece.

I've officially made this my go-to nail salon. Dafne did my nails and she was great--very…read moredetail-oriented and made sure I was satisfied every step of the way. She takes her time and truly cares about the quality of her work. Everyone I've come in contact with there has been nothing but pleasant and welcoming. It's rare to find consistent service like this, and Polish Up really delivers. I've definitely found a hidden gem and will continue coming back.

Some staff lack communication skills along with customer service and knowledge of salon policy…read more Management did try to resolve issues however how can you go back to a place the makes you feel uncomfortable. Response With all due respect first I didn't book online I called...and never was I asked if there was any conditions to disclose, that along could have same me the shame your staff made me feel.I don't have a problem letting people know what happened. I did mention "I might had been over reacting" however after thinking and going over it all, No I don't believe I did. When your staff notice my pinky I fully let her know I've had an issue from previous yrs and I had been on medication, at the point she should have said I'm sorry salon policy is we might refuse service let me talk to my manager he has the last call. Instead what happens was she asked her coworker not once but twice and then with out even as an excuse me I'll be back she got up to talk to you. That's before she kept asking her coworkers on the steps on how to proceed with a pedicure. In my review I did mention you try to resolve but when you loose trust how can you?

Hanna is such a lovely, kind and gentle nail technician! I went to Elite Nail Boutique yesterday…read moreand had a great experience with Hanna. I highly recommend Elite Nail Boutique. Today I realized that she didn't just take good care of my toes - she took care of my heart, as well. Thank you, Hanna. Please take care. Hugs

I came in for a manicure and pedicure, and unfortunately, the experience was extremely unpleasant…read moreand unprofessional. During my pedicure, the technician made me bleed on my toes three separate times. Then, during my manicure, the technician did not complete the design I requested because he used the wrong powder. When I pointed out that it wasn't what I had asked for, the technician simply laughed and said it was a different powder--even though it was the same photo I had shown him before starting. This was extremely unprofessional and lack of accountability. After he had no way to do design due to his mistake, I just told him to do a French tip style instead, but even that came out poorly. The French tips were uneven, and there were visible scratches beneath the polish. Overall, I left feeling frustrated, uncomfortable, and disappointed, especially after paying for a service that caused pain and did not meet basic quality standards. Would not recommend this place.

as someone who doesn't get her nails often i love conning back her cause im getting good quality…read moreservice. when conning in i did initially asked for a different design but this turned out better and alit classier for my style i was helped my and older gentleman. while i've heard male techs do okay jobs, this man DID an amazing job

A literal gem. I'm soooo thankful I found this spot, the prices are sooooo good and so affordable…read morewhich is so rare these days, so I hope they can keep that aside from the price, I always enjoy myself here and find myself laughing so hard with my nail girl I can't remember her name but she's so sweet and sooo funny, always does a killer job! I got hard gel.. for now my second time but I'm enjoying better than acrylic!

Great service, pedicure done by Lori. Atmosphere is comfortable and clean HIGHLY RECOMMEND !read more

Made an appointment the same day I got there a little early and they were quick quick quick. Mimi…read morewas awesome. I haven't gotten my nails done in 20 years so this was all in brand new experience for me again and she made me as comfortable as possible they offered me a refreshment very cordial very nice. The salon itself is beautiful very urban modern will definitely recommend this place and let me tell you my nails are awesome!

I decided to give Vivid Nails & Spa today after going to a different nail salon for 8 years & was…read moreNOT disappointed! Needless to say they gained a NEW customer! Upon entering the receptionist was welcoming & very informative with services. While getting my nails done they offered a complimentary drink & it was absolutely amazing! I went with the Vietnamese hot coffee & IT DID NOT DISAPPOINT! To top it off they put in on top of a warmer so my coffee stayed hot the entire time! Joe did an amazing job & was patient with me after I changed my mind about what I wanted he didn't get annoyed or upset. I would also like to mention that he took his time & was very attentive & made sure I was satisfied with how my nails came out. Thank you guys again & cannot wait to go back

The level of unprofessionalism I have received is just so uncalled for. This is a long one, so I…read morereceived a 10% off coupon for my birthday which was perfect because I had a wedding to attend so I needed a pedicure, I have been here many times I've never had this experience as they have always been very friendly and on point with their services so it was never a question about where I was going to go. I went it and wasn't greeted I stood there for a bit before they approached me, I asked for pedicure I was sat down and I told them the service I wanted which was the CBD one which is about $88 with card which is the one I always get because they do hot stones, a 20 minute foot massage and scrubbing with hot wax. At first everything was going well until it came to the foot scrub, the lady only scrubbed the bottom of my feet I thought she was guna do the top last so I waited she then proceeded to drain the water so I told her she had forgotten to scrub my toes and top of the feet so she went back and quickly did it still leaving dead skin on, she moved on to the other services I told her I wanted a French tip. I sat there and let her do her thing she then began rubbing my feet which was horrible there was zero effort very lightly more as caressing rather then a massage, she then went on to the hot stones which she rubbed once on each side of my leg then put them away. She didn't finish the 20 minutes before she stopped and started drying off my legs with a towel. When everything was finished I looked and my toes were completely wrong the French tip was different, a piece of my nail was sticking out, the gel was bumpy. I went to the front to pay for the service and they asked me how it went I said I was unsatisfied with the way they came out I showed the polish and the piece of my nail that was sticking out. At first the lady up front tried to fix it but still wasn't able to I however had to leave because I was heading out of town which I said I had to go. She then told the lady who did my nails and comes back saying the lady told her I had a chip in my nail which is why the polish shape was off, she asked me if that was true as if I was lying about something or it was my fault. I paid and left they had texted me to which I left a review fully explaining what had happened. They then blew up my phone which I was at wedding, I then received a text which I posted below stating I could go in for a redo or get a refund, I declined the service because I had already gotten my nails redone when I went out of town so I asked for a refund. They then tried to offer me a $43 voucher to which I declined and then again asked for a refund, they then offered me a $43 dollar refund however they were also taking off the full 10% which only was going to be a $38 refund. I said no that was unacceptable as I was only getting a partial refund so adding the full 10% off was not okay. They then stated that was their policy. At this point I was done with the conversation as they were being rude and blaming me. I then let them know I would just be contacting my bank to dispute it through them. They then told me to go ahead and that the bank would contact them and they would let them know my services. I did not respond at that point then I received another message saying that the boss would not be arguing with me over 10% and that I could come in and get my $43 via cash. Again I did not respond. My services were $90 and the level of disrespect is so disheartening. I've come here many times I've spoke nothing less than highly of them and the treatment I have received over this. I will never be coming back here. They are nice people until something is done wrong then they flip and start being so rude and blaming the customer.