Been there 3-4 times in person and ordered there a dozen times. They do a great job. Usually at lunch so that staff is very good. read more

Absolutely horrible service. Waitress barely stopped by, forgot things.... Took forever to bring them. Took almost 40 mins to get food. Will not be back. read more

This is the WORST service I have ever experienced at a Bob Evans. The restaurant was almost empty and there were many employees, yet the service was extremely slow. Our food took an extra long time to arrive and we never got rolls even after asking the waitress a second time to bring rolls. The ultimate disappointment was waiting forever to check out and then realizing the cashier was sitting on the floor behind the cash register playing games on the phone! Avoid this place at all cost! read more

The food was meh... I've been eating Bob's breakfast for 50 years so I know what it should taste like. The gravy was so old it was almost black from sitting and being reconstituted repeatedly. That wasn't the bad part! There were three tables sat in the entire restaurant because there was only one server. I get that! Times are tough but there was a manager and a hostess just milling around. Especially the male manager. He was talking about family in Florida his blood pressure yada yada yada The Hostess was at least answering the phones and telling anyone that came in that they were on a wait because they were short staffed. One of them or even both of them could've sat people and gotten them a cup of coffee or an orange juice and had them wait Instead of piling up bodies by the door. It's was off putting and a bit rude. The manager and the hostess rolled silverware together for a good five minutes and chatted about things. they could've very easily helped the server that they did have on the floor by sitting gas and starting them with a drink.The best part for me was when my companion and I went to use the restroom on our way out and neither bathroom had soap to wash your hands! It just makes me wonder where they're all washing their hands before they're serving us food. read more

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Service has really improved since we were here last, about 8 months ago. Guess more staff was hired. There is nothing more irritating than waiting 30-45 minutes for your food after ordering, which was the case in the past. Our waitress was very attentive today. As for our food, when I ordered fresh fruit I wasn't expecting to be served a hunk of grapes still on the vine. Ugh! We might try them again in the future. read more

Unfortunately, we don't have a Bob Evans where we live so when we visit family, we come here for breakfast. You can't beat the quality and the price! The brioche French toast is some of the best. Today they also started serving Mimosas as well! Can you guys open up a Bob Evans in Charleston SC please! read more

Bob Evans - Mimosa - American Near Me - Mason, Ohio

Went online Sunday, 7/11/21, around 5:15pm to place an order for takeout for dinner. Got all the way to checkout and selecting a pickup time when I discovered the pickup times started at 7:15am Monday. I then went to Google and learned this location closes at 4pm every day of the week per an update of store hours by the management a week ago. I checked all other Bob Evans stores in the area, and they close at 8 or 8:30pm. Not sure how much longer this location can survive given their labor shortage and long-term poor service, which indicates the need for new management. read more

Growing up Bob Evans was the place for breakfast. Now I would consider it pretty basic as there are other more fun breakfast spots to choose from, many of them local. My family stopped here from breakfast over the Holidays. The food was ok and the service was ok. Nothing special. I would give them a 2.5 if I could, but it is hard to screw up eggs and sausage. A couple of things that were almost comical. We could overhear the waitresses bantering over who had more tables. While it was not a loud argument it was not what customers want to hear while having breakfast. The other thing that was odd is that during these crazy COVID times they had most of the diners sitting in the same area when there were other parts of the restaurant that would allow for more distance but would have made the two ladies arguing over who had more tables cover more ground. read more

Due to our usual Thanksgiving Day plans being changed this year, my sister and I decided to try out their Thanksgiving Day meal. We ate indoors and were seated immediately. Our food did take quite some time to be ready and our server was a little absent, but I'm assuming that's because it was a full house and there were a lot of people waiting for takeout orders. Overall the food was good, and we were given so much, that it felt worth the price of $15. Overall it was a good experience and I'm grateful they offer this on a holiday! read more

Bob Evans - Bob Evans Thanksgiving Day Meal - American Near Me - Mason, Ohio

Bob Evan in Mason OH was on point tonight. Wife got the Turkey Dinner and I got the chopped steak. Main dishes were great and the mashed potatoes and the green beans were FIRE! We also did curbside and they were VERY friendly and super fast. Mind you it was prime time Saturday night so that was impressive. WELL DONE, BOB EVANS! read more

I ordered the Feast plus some extras on Christmas Eve to take home hot. I didn't receive the whole order, so I had to wait 45 extra minutes for 3 missing sides. Most of the food was cold when I got home. I tried to reheat the food on the stove and in the oven, but it was taking too long. We reheated individual plates of food for everyone. The food was good and there was plenty. Later I realized we never received the stuffing. I went into the store a few days later and left my contact info for the manager, because she was busy. No response. read more

Horrendous service. They seem to have zero training. Family of 4 on a Thursday night (9/29/22), 15 minute wait for a table with the restaurant about about 1/3 full. Maybe they are short staffed, sure. When we are sat by a woman wearing an apron after the wait she walks away without asking if we want anything or telling us someone will be right over. Is she our waitress? 10 Minutes go by and no one else came to us. As I sit there I can't help but count the tables. There were 6 tables with people, and two tables that were done and had left but needed to be bussed/cleaned. I counted at least 4 severs working and one staffer in a white apron who I think was a busser. One of those dirty tables was next to ours and one of he waitresses came to clear it, didn't look at us. She came back a few minutes later and wiped that table still didn't look at us. All the staff that were waiting tables were walking so slow and casual and chatting behind the counter. We were about to bail when the woman that sat us walked by and we aced her down and asked if anyone was able to take our order. She said sure what would you like, and I'm still confused like are YOU our server? She brought our drinks back a few minutes later and said "she's really busy with a large order". The biggest table there was a 5 top but ok if you know she's busy maybe offer to take our order or get someone else to take our order if you're not a server? When we hit the 20 minute mark it was time to give up and when we told the kids they both started crying of course saying how hungry they were. The woman that sat us and got our drinks came over when she heard them and said "sorry about the wait" but didn't offer any solution. I asked to pay for our drinks and said we're giving up. She said not to worry about paying for the drinks and said she understands why we decided to leave. So she was aware of our situation, but didn't step in to help? Run food for each other? Take orders for your fellow server if they are backed up? Take the table yourself? I get places are short staffed but Thais didn't seem to be the case. It seems like there was just no leadership or management or teamwork. They don't seem to have the basic fundamentals down on how to cover 6 tables with 4 (or 5 if you count the busser) employees. Not sure if I should expect a good experience at Bob Evans but then again they want people to come there and eat right? This was particularly frustrating because it's so simple to fix if you want to. The vibe I got those there simply didn't want to be working. 15 Minute wait to get seated, 20 minute with no order taken when we finally gave up. read more

I try to give them another chance but this place it disappointed me again ! I ordered my breakfast and it has been 10 minutes still waiting for coffee creamer ! read more

i took my aunt to Bob Evans for lunch today and was very disappointed with my meal. I ordered the post roast, carrots and mashed potatoes. The mashed potatoes were hot but the rest of it was lukewarm. The server never came back to ask if everything was ok so i ate what i could until it got down right cold. Such a waste of food. When the server came to give us our check i told her about the food and she didn't care. This is the second time i have had a bad meal there. I think it will be a long time before I ever go back if ever. Food is way to expensive in restaurants now to be getting a bad meal. read more

Update to prior review I did return to this location and the staff was very nice and service was quick. The food came out quickly and tasted great. read more

How do you charge $30 for 4 pieces of dark meat chicken and 2 sides? And have the nerve to call it a "family meal"? Then have an attitude about it when questioned? If there had been any indication anywhere on the menu while we were ordering this "family meal" that it only comes with 4 pieces of dark meat chicken we surely would have never ordered it. Bob's is slipping. read more

Most of my experience at this particular location has been large carryout orders at short notcie. This location has been very accommodating and worked quickly to prepare our orders and get us in and out. They even provided plates, serving utensils, and flatware without us even asking. They had a friendly and welcoming attitude and didn't treat us like we were putting them out (even though I'm sure our short notice was irritating). read more

Not going to lie, I go here for the pancakes. I've tried to find another restaurant in the area that tops their pancakes, but I cannot! This is a great restaurant to go to if you and your group want to order various things. For instance, one person in your group can get breakfast while the other one can get lunch or dinner. Most (if not all) of the meals are served with bread. They give you the option to choose which you prefer. I do believe it is seasonal, but make sure you try their pumpkin bread. It is delicious! Also, you can't go wrong with their rolls. Carbs, please! Know that when you order their breakfast meals (and literally most of their entrees), it comes with tons of food. There is nothing hipster or trendy about Bob Evans, but if you are looking for a classic, homemade meal, you cannot go wrong! read more

I really enjoyed our breakfast here this morning. I ordered the eggs with sausage, hash browns and pancakes. We also ordered a side of biscuits and sausage gravy. My breakfast was very good. My wife said her French toast was also very good. The service was friendly and for the most part pretty good. Since we were a group of six, our food came out in 2 main waves. But for the most part, we received all the food at the same time. Our waiter was friendly and attentive. I remember eating at Bob Evans, literally decades ago, and I really enjoyed having breakfast here. The quality of the food and service was very good. For a good breakfast in a clean place, this is the place to go. read more

The Premium Thanksgiving meal was a big disappointment this year as none of the food made a very good impression on our family. The gravy had a burnt taste and as a result tainted many of the dishes. I will not be using Bob Evans in the future as the manager of the restaurant was very defensive and would not really consider any of our objections as legitimate. I do not recommend the Mason Montgomery location at all! read more

Seriously came in by myself there were tons of seats available. Girl at front said 10 to 15 minute wait 4 people walked out they were mad as I was for the wait! Her excuse was we need to give time to waitresses!!! Are you joking? I was here on labor day and they were packed! I now will not go back! Why can't fully function your restaurant?! read more

Would have given zero stars. The place had about 3 families inside, food ordered (breakfast) took over 30 min. for 4 people, medium eggs came out nearly hard boiled for 2 of the 4 and burnt around edges, sausage patties burnt like charcoal on one side but not the other (couldn't take pic because manager took them from me then brought out the same plate with the recooked food only). Told manager (Ed) about it and he said it was unacceptable but after coming back he said he asked his two of his cooks if they'd eat it and one of them said yeah, then further commented that guy would eat anything. He may have been joking but really why would you have that person as a cook? Waitress took forever after the 30 min to bring out extra biscuits 15 min later. Worst of all my wife found a hair in her home fries but waitress said it was from what they clean the grill with, you be the judge, but really not offer to get another set of home fries or any refund of the meal. 1. Slow service 2. Bad service 3. Bad cooks 4. Bad management 4. Eat at your own risk read more

Bob Evans - American Near Me - Mason, Ohio

Not really family friendly. Came with baby but we're made to wait while others taken ahead of us. When I asked why we were told we were not permitted to have a booth as a baby seat on the end is a fire hazard so we had to wait on a table. I told her that since spacing between tables less than from booth to tooth or booth to a table that makes no sense. Server overheard and got a Mgr who then got us a booth. Then waited 40 minutes for omelette and chicken, could barely see any cheese in or on omelette had to ask for more forgot wife's side dish. So 2-piece chicken and mashed potatoes & omelette, no drinks except cup of milk for baby $26. Ridiculous read more

I went to Bob Evans on Easter we did curbside pickup. We both ordered the Turkey dressing dinner which we have gotten in the pass and is always good but the workers always forget something. This time they took it upon themselves to substitute my banana bread with 2 biscuits which I ended up throwing away because that's not what I wanted. My phone number is on my order so I don't know why they didn't call me and ask me what would I want instead. Also I ask for extra cranberry sauce and Gravy and that wasn't in the bag neither. I ask the worker that brought my items out was everything in there and she said it was. When I got home I notice the missing items and called the restaurant, the worker that answered said they ran out of banana bread and apologized. I asked did they run out of gravy too because it wasn't in the bag she said no they must've forgot. This is what I don't like about businesses they have these workers that don't go above and beyond, because what she should've did was took my information and offered me to pick up some banana bread at another time. I really like their banana bread and probably will not return to any Bob Evans because all of them or lacking. read more

My scrambled eggs were ice cold , I never got my home fries and crispy bacon. After 25 minutes of waiting 30 minutes. I got up and left. They didn't care, the cook was yelling it's not my fault. I still tipped the waitress it's not her fault. I will never go back. The toast was spot on read more

We used to come here for the consistency of the food and service. I don't know how much longer Bob Evans is going to survive. I still love the grilled chicken cob salad and my husband likes the breakfast items. But they need some serious leadership. The tables are not bussed until they're needed. Walking into a restaurant and seeing all the tables not bussed makes one wonder what else they don't pay attention to. The staff bantering loudly back & forth is a little unprofessional. I love it when it's obvious the staff is happy and work well together, but this banter indicates how chaotic this restaurant is run. Our server tonight is the best one we've had in our last several visits. It would make me sad to see Bob Evans suffer the fate of so many other restaurant chains. I would love to see them get their act together. read more

Today they were slammed which I get but they didn't really have any system as to how they were handling all the orders they had, they said it was only a half hour wait till our food was ready but I stood outside and waited 20 minutes before I just decided to walk in and ask them what was going on. They didn't even have my order started which was upsetting since they have the wrong time online when you order. Finally when I got my food we got home and opened it up and they burnt our home fries, and forgot the chocolate chips in the pancakes. I get your slammed but you should atleast make sure the food is right and able to be eaten. We tried to eat them but bc sometimes I don't mind stuff being a little too done but it just wasn't possible bc it tasted like burnt fryer grease. read more

Bob Evans - American Near Me - Mason, Ohio

Very disappointed today. Stopped for our weekly lunch and ended up not eating. Ordered Ham and Swiss with no onion or pickle. It came with bits of onions and it was obvious the rest were scrapped off prior to serving. I felt as if I had to prove, which I did, that this sand which has/had onions on it. I was told it would be remade. I waited until lunch time was over. no sand which. I am no longer a Bob Evan's customer now or in the future. The saltine crackers have been stale for months too. not good. read more

I have honestly never been a big fan of this place. I've never had anything here that's really wow'd me...or that I even liked. And, the service has always been sub-par. ...Today was no different. My wife, Mom, Dad and little brother all decided to go to brunch. My wife REALLY likes Bob Evans for some reason...so, what she wants...she gets. Our waitress got us drinks, 10 minutes later she took our order, then she was gone for 20 mins. We needed drink refills after minute 3 or 4. She didn't even bring out our food. Someone else did that with a manager, and then we had to ask them for refills. The food was very tasteless...or, I guess it tasted old...if that's a taste. Then our waitress never came back till the end of the meal to bring us our bill. All in a ll, it was a failure of a meal...at, in my opinion, a failure of a restaurant. read more

We get brought here a lot by family and I always dread it a little. I've honestly never liked any Bob Evans, but this one in particular has always been exceptionally bad. The food always tastes like it was prepared several days ago, which is odd given how long it takes them to bring anything out. The service is equally terrible, but to be fair they always seem really understaffed. Several times we've been it looked like they only had two or three servers working the entire restaurant. For what it's worth the place is always clean, but that's little consolation faced with the glacial pace of the service and the pitiful quality of the food. With Sichuan Bistro and SuRa Korean Cuisine practically across the street there's no excuse to subject yourself to this unless you have to. If you really crave Bob Evans at least pick a different location. read more

A quick breakfast with the kids. Busy time but seated in 15 minutes. Friendly waitress. Hot food arrived quickly.

Very disappointing. During Covid ordered from there number of times. Usually in past we ordered turkey family meal. It makes us have 3 days of food. Just husband and I. Last order we also ordered salad family meal. No salad nothing, no phone call. Call was told they ran out of salad. Charger the same amount. Called Door Dash got credit. Start of going down hill. Also family meal no soup. Never tried pot roast until last night. Arrived well packed. Pot roast only half full. Potato container 2 inches from top. Also picture shows many carrots. Meal large section fatty. Salad nowas only half full. Also packaged under hot food. Never before. If this is downsizing you can keep it. Not worth the money charged. Actually gave me indigestion from fatty meal.Another Restaurant crossed off list. Not worth the price and it was a meal for 4 people. NOT......no butter either. 12 rolls best part of meal. Also breakfasts so overpriced do not order anymore. Used to be hot spot for seniors. Great meals and not overly expensive.Done......... read more

Food is ok, bland and salty at the same time. Asked for tomatoes on sandwich and was served sliced tomatoes on a saucer after sandwich was delivered. Fries had dark rotton spots on them and plate has dried blueberry juice on the rim. I'm thinking it never made it to the dish washer. Gross. read more

Bob Evans - American Near Me - Mason, Ohio

Horrible!! Went there on a lunch break with nobody dining there. Took over 30 minutes to not get a soup ready. Finally asked for a refund (yep go back to work hungry) the manger tries giving me less money than I paid. I said you owe me money... he said "you got your tea didn't you" I said no! You see me standing here does it look like I have a tea??!! All the large businesses around here and you can't get an order for tea and soup in 35 minutes??!! read more

Had a roach crawling across the table. Told the cashier they might want to call their exterminator. Expected to have my meal comped but was going to refuse. Didn't happen. The only response I received was, "ewww". And then,"I told my manager" when I checked out. They don't care. read more

I have been to this Mason Bob Evans several times in the past few months, and the food is consistently good. Sometimes if you arrive early in the day, the breads are not ready before the meal, but they are brought to the table by mid-meal. Service was friendly and responsive and I recommend the broasted chicken and the entree salads. They are now at full staff from what the manager said, and so the kitchen was really fast! Give this location a try, I feel like you will enjoy the experience and a manager will prompty take care of your needs if you call upon them. read more

Service was horrible. The waitress had too many tables and the kitchen was running way behind. We waited 30 min for a table and then another 10 before we even got water. Once we finally ordered, it took 20 min for our food to arrive. The food quality was OK, but the hostess and waitress were surly and obviously too stressed to handle the Sunday crowd. We won't be back any time soon. read more

I come here often with my family. Occasional short wait, but not bad. I usually go here for breakfast. The food has always been good, with large portions! Plenty to take home for later!! I really love the sausage gravy and biscuits. The service is always friendly and very accommodating. In all the times I've been here, I can't recall any negative incidents. This place usually gets busy at usual mealtimes. read more

Had breakfast here with family. We had a party of 12 at 9 am on a Sunday. We were seated right away and our server was really friendly. It went downhill from here. We weren't in a hurry and that was a good thing. 2 hours for breakfast was a bit much. We know that Sunday is a busy day for them, so no one was too worried about it. A couple of things were obviously not going well here and it seems to me it had to do with management problems. We had a bunch of people drinking coffee and we asked if we could just get a pot for the table vs. having to grab someone every couple of minutes for a refill. We were told "they are not allowed to do that". We asked to substitute fruit for the bread option on the menu items and were told "they aren't allowed to do that either". We could substitute a pancake or french toast, so we opted for that. They showed up on our bill as an extra charge because otherwise they don't come out with your food because of the way the kitchen worked unless they ring it as an extra item. Our food came out at all different times. The first food out was cold so it must have been sitting for a while. Omelets came out cold with missing items and looking like they had been stepped on. We were missing parts of every order that came out. Our poor server was trying his best to keep up with all the back and forth to get everything right. He finally got everything out and the poor kid deserved a break. We finally flagged down another waitress for coffee and when she realized that the whole table needed refills, she stepped in to help. It seemed like this restaurant had a lot of policy rules that were affecting the servers ability to get the job done for the customer. The kitchen was having issues with the orders and no one ever checked in with us other than the 2 servers that realized this was a day off to a bad start. We didn't ask to talk to a manager because I figured I would reach out to them after the fact to tell them why we wouldn't be back. Our server did a good job in spite of all the obstacles that seemed to be in his way. As a large party, we realized it is difficult to make things work flawlessly, but this place needs to do something to figure out how to serve "families" since they are a "family restaurant". I have never had my breakfast served as a multi-course meal at Bob Evans before, but maybe we can start a new tradition. First you get your hash browns, then your eggs, and then your toast. If you want your breakfast items all served at the same time, try going to IHOP down the street! We left a big tip since the poor server had to make so many trips. At least he gets a free workout while he is working, he can save money on a gym membership! read more

Nice location and friendly service. Great value for the $. Review of my Cheat Day Meal: so I decided to try the Bob Evans Chicken and waffle and here are the results Presentation A Crispy waffle C Chicken A Bacon Green Onions B Praline sauce B Overall Score = B Would I order again perhaps not but only because I don't frequent Bob Evans read more