Fantastic food, great crispy shoestring style fries, and the hot level chicken is perfect 10/10.

Whenever I'm in a new area I always get food I can't get back home. I walked into joella's hot chicken in Mason hungry as hell. I got the Big Slaw Chicken sandwich with pimento cheese and six regular wings. The sandwich was big and thick, messy in a good way. Messy is in their slogan, so that's okay. I started to smash before I realized I hadn't taken pictures, So pardon the partially eaten sandwich. It was good, damn good. No sauce needed. The six chicken wings I ordered were a very nice size, not the tiny sparrow wings He usually get from BW3. The wings were Good and flavorful, albeit just a tiny bit salty. The veggie patty was...they need to do better. Putting that patty in a sandwich would have been a better option than a singular veggie patty in a box. It didn't look appealing at all Overall, I am very pleased. I don't come to this area often, but if I come here again I would definitely stop. While it doesn't take much to make good chicken, a lot of restaurants get it wrong and Joella's Hot Chicken gets it right. The service was great also read more

Joella's Hot Chicken - Mason - Six chicken wings (I was hungry, but left enough for a photo) - Chicken Wings Near Me - Mason, Ohio

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Went up to Mason before a movie and wanted something quick. I was happy to find another Joella's location. The food was as expected and the location was even nicer than anticipated. Staff were nice and they were super fast. They were able to find our table and get us our food in a timely manner. I just hope the construction in the parking lot wraps up soon! read more

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Used to be excellent until they got rid of the Big Wings and Bama sauce. Now the wings are bland and overly breaded similar to Hooters.

3-26-2026 2:30 pmVery bad every table was stickie along with the floor. We ordered Cod sandwich both were bad mostly breading and very greasy French fry's were cold. Not many people there and no one cleaning. I drove over 1 hour for that. music was rap. Very bad experience. read more

The meals are very big portions! Chicken was crispy and juicy! The chicken and waffles were delicious. The mashed potatoes were okay as well as the macaroni and cheese. Fried pickles would've been great if they were hot and crispy, but they were floppy. Churros were yummy. We were missing our banana pudding though read more

We have had Joellas several times and always enjoyed it. Disappointed that we are typically missing sauces that we pay extra for- so that's why I took it down one star. Outside of the missing sauces.. the food is great. On this occasion all six of us ordered chicken sandwiches, fries, Cole slaw, greens & kale crunch salad (some of the items we shared). We also ordered 6 regular tenders and 6 fire in da hole 'waiver worthy' tenders. Sandwiches were great and the cherry wine bbq sauce & bbq honey mustard blend are delicious. The greens were very good and we loved the slaw- we put that on our sandwiches. The fries were flavorful and crispy.. can't ask for more than that.. excellent with their ranch. The tenders are huge- the plain were crisp and excellent to try the sauces with. Fire In da hole is no joke. I love spicy and this one almost made me tap out. 2 out of the 6 of us went for some milk! It is delicious with the ranch as well. The heat + the savory ranch is a 10/10 combo. We will be back.. please double check your sauces! (We were missing 4 out of the 12 we ordered as an addition to the ones with our meal) read more

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It was $50 for my family of three to each get a combo, but don't let that price deter you! The chicken is incredible and the portions are generous! As someone who has been to Hot Chicken Takeover a few times, I would choose Joella's over that every time. I regret not taking pictures of the food because the chicken came out looking like it belonged on one of those cooking shows my wife watches. Highly recommend! read more

I ordered the Ella's Fav 3 jumbo tender with garlic parmesan fries. I don't think I've ever been let down by this order or restaurant when it comes to food! The tenders are always juicy and the fries are beautifully rich. If you want a flavored chicken from them, the Ella's fav is the perfect blend of heat and tastiness! In regard to service, they are usually a little slow to take orders. Due to that, I always order ahead on their app. The restaurant is always clean and well kept. The bathrooms are also pretty nice. Nothing fancy but refreshingly clean. Overall, I'm glad that I found Joella'a Hot Chicken because I always love the food! I only took one star off because of their slow order taking. To be clear, it is not due to their lack of experience or skill in taking orders. It is because when you order in the restaurant, the employees are in the kitchen and no one is watching the ordering area. read more

Joella's Hot Chicken - Mason - Storefront - Chicken Wings Near Me - Mason, Ohio

This place used to be so good . They changed their fries now they are lackluster rallys knockoffs. The chicken tenders aren't as big but are still delicious! Mac & cheese was dry and lacked flavor. The waffles looked amazing and had a great flavor but I wish they were more crispy . The employee was pleasant and the place looked clean . They were out of utensils however. read more

Joella's Hot Chicken - Mason - Waffle - Chicken Wings Near Me - Mason, Ohio

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food and services are terrific. the place has it all. we love this place and carry out works great.

It was good I really enjoyed my food at Joel's. I love Joel's hot chicken. It is very very very very, very, very good.

SO GOOD. The crispy hot chicken tenders are Amazing. The hotness levels could be more spicy. The sides are so amazing it heals my soul, comfort food to the max. The slaw is so refreshing and I definitely recommend with your meal. The sauces are great. (Tip add some Texas Pete too!) Overall would come here everyday if I could. read more

I have mixed feelings about this place. I am not from Ohio but I was in town for the iFly experience & this spot was nearby. So this was my first time being at a Joella's Chicken. The guy at the front was extremely pleasant to talk to & gave great descriptions to certain questions we had. They pretty much only had 1 meal , but the way things are set up here are similar to a 5 guys where you buy your drink & sides separate. Anyhow, I was interested in the Coleslaw Sandwich, the guy had described it had aioli and garlic , I never tried coleslaw like that so I asked for a sample. My man also noticed the mac & cheese looked a little flavorless online so he wanted to sample that as well. The place that I was standing I could see all the staff in the back & particularly this black woman who happened to be the manager. I happened to be a sista too so I was hoping that she'd get us together! Boy was I wrong . She was so disrespectful & didn't care who heard what she had to say in the back. "All they want is f-ing samples" then she pops out the back mean mugs me and goes back into the kitchen . My man and I literally looked at each other the second it happened & were made confused as to why we received that reaction. First of all, everything on that menu is $10+ so we wanted to make sure we actually got something we would enjoy & we already expressed that we were new to the place . I went to the restroom to wash my hands & when I came out the original guy I was talking to was mopping & I expressed to him what that woman said & thats when I found out she was the manager. Now as a manager myself I was actually shocked. He told me he did let the staff know we were new there & hadn't tried their food before so we just wanted to make sure we would enjoy it. He apologized to me & I thanked him for helping us. & I told him to let the manager know we all heard what she said. He goes to the back. Food comes out , in my head im keeping calm and not saying anything so they dont spit in my food . Our chicken sandwiches were not hot, they definitely have been sitting out but because it was flavorful I let it pass.. lukewarm chicken with decent seasoning .. alright next . The fries were truthfully the best thing especially with the ranchshoe sauce . That hit nicely. Their drinks were watered down. After we ate our food the manager comes out and once again mean mugs me & this time im keeping eye contact because who do you think youre putting fear in? Lol anyways she ends up fixing her face & asking us how our meal was but the way she said it was so condescending she made me think she did something to our food. I ignored her, then she came up to us & was trying to offer us a bag for our to go box that we grabbed up at the front & i told her we were good and got in the car. While i was in the car my man went back inside to explain why we were displeased with the service & he told me that the manager denied saying those things . We think that the staff member told her we heard, she got embarrassed & tried to salvage a "better" experience for us towards the end by trying to offer us things such as bags for our to go boxes & acting "friendly" by asking us how our meal was. I hope she sees this because ma'am you were dead wrong. Im not sure if you were having a bad day or what but we weren't being disrespectful to you or the establishment for asking for 2 samples... half a teaspoon of coleslaw & half a teaspoon of mac & cheese. Anyways water under the bridge, fries & sauces were the best part of joellas. I would get their fries only , with a popeyes sandwich or a chick-fil-a sandwich if i were to mix match foods. Ambiance wasn't bad, just reminded me of a nice indoor food spot. read more

Joella's Hot Chicken - Mason - Chicke Parm Garlic Fries Slaw Classic Chicken - Chicken Wings Near Me - Mason, Ohio

I tired joella's first time in Kentucky when I was on my way back from Atlanta. I was so excited to find it in Cincinnati. The food is amazing. The Spice level is a real deal. The first time I ordered their hottest level "fire in the hole" for which I had to sign a waiver. Kid you not I wasn't able to handle the spice level I stopped eating after my third bite and it took me around 20 mins to get back to normal. Lol. This time I dint want to experiment and went for something which I could handle so ordered the quarter Dark in spice level ghost pepper. I loved it the chicken was super crispy on the outside and juicy on the inside. The spice level was justified. Their Sammie chicken sandwiches were absolutely delicious. A must try place for spicy lovers like me. read more

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Wanted Joella's to be a find, but it was ok, I guess. Best part? If it's your first visit, you get a free drink! Also pretty affordable, but I could spend around the same (and have a better meal) at Mission BBQ. Sides and sauces are uninspiring. Ordered the kale crunch salad, super dry, yet a dressing/vinaigrette is listed as an ingredient? I don't even recall the name of the sauce, it was touted as their version of Chick Fil A sauce...all the CFA sauces I've tried are better. I do like you can order different spice levels, picked Ella's Favorite, very forgettable. They also got my order wrong, even after explaining I needed the grilled chicken (GF). The slice of bread that your chicken is served on is random and unappetizing. Would be amazing if it were a biscuit instead! If you want yummy chicken (and sauces) go to City Bird! read more

YUM! Joella's has some dang good fries! Stopped in for the lunch special, $7.99 for two tenders, one side and a drink. Good value! Ella's fav falls in the middle of the heat spectrum and it's yummy! More flavorful than spicy, would recommend. Fries were pretty peppery but surprisingly not overwhelming. I thought they were delicious! I'd easily just order fries here. Mac and Cheese was okay, it had the same topping as the fries so they tasted almost the same. I'd skip the Mac next time. Kiddo's kids meal was plentiful, she couldn't finished her whole tender but chomped down on the fries. Great value there, too. Currently they're running a special- write a review on Google, show the cashier and get a free pie in a jar. I did not partake but the Oreo pie from other locations is great! read more

Joella's Hot Chicken - Mason - Lunch special $7.99 - Chicken Wings Near Me - Mason, Ohio

Disclaimer: I ordered here from UberEats so I'm not docking any points for warmth of the food and going strictly on taste. I was feeling like a fatboi and got the 2 jumbo tenders with fire-in-da-hole sauce & waffles as well as the fries. Firstly, I want to say I absolutely love spicy food and all my friends said the sauce would leave your mouth burning so I was excited... anyways... So, the food came and I went straight for the chicken and was disappointed in the heat. It tasted like a medium sauce but, the chicken did taste really good and the tenders were a good size. The waffles? Sooo good. They were soft and buttery and my mouth is watering thinking about it. The fries were also exceptional and I don't really eat fries often... usually let my friends or girlfriend have the majority but I ate most this time. Overall, I'm giving them a 4* based on taste and what I know it could be. I will go in person next time to ensure I get that fire in da hole sauce! read more

Joella's Hot Chicken - Mason - Jumbo Chicken Tenders & Waffle /w fries - Chicken Wings Near Me - Mason, Ohio

There are A LOT of chicken places nowadays. This is my first time to Joella's and based on its website and decor it is meant to replicate a southern style mom and pop shop. With that as context, I left with an impression that it is "just ok" with some good stuff (i.e the chicken) and some mediocre stuff (i.e the waffle). I'll start with the food, then talk the atmosphere and decor later. The best part of the food was the chicken. My wife and I both had chicken tenders as part of our meals, and they were very large and came out hot, crisp and tender. They also had nice heat level at Tweener. Finally, they are served on a slice of white bread which sops up the spicy oil from the chicken, which is a nice touch. For sides we had the green beans and parmesan garlic fries. They were good. They came off a bit like mass produced. The reason I bring up mass produced is that this is the exact opposite I got growing up in the south, so I was expecting more of the southern flare from the sides and food in general. The waffle was really sub-par. It came out hot, but it had the same consistency and flavor of a hotel hot food bar where the batter comes out of a bag. Given that one of the hero dishes here is chicken and waffles, I would have wanted a waffle that is made with equal love to the chicken. Also, the "Maple Syrup" that is listed for the waffle is maple like Log Cabin is maple. It's like saying Honda Accord is a Corvette because the floor mats say "Corvette" on them. Calling it simply "Syrup" would have been more genuine and accurate. For the rest of the experience, it was pretty nice. The decor is cliche southern with tin roof wall coverings, but it was open and clean. The food was served with metal cutlery and on metal serving dishes, which was nice. The staff was very nice as well. Finally, they had the "to-go" containers as self serve which made it easy to wrap up the meal. Would I go back? Yes, but I would only get the chicken. read more

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Stopped in for dinner on a Friday night. Seemed empty with one employee and a few people waiting to be seated . Walked out read more

I love me some Nashville Hot Chicken! I had been to the Joella's location in NKY many times since its grand opening and loved it. This Mason spot is much more convenient for me so I was excited to see it was opening. I stopped in after the weekday lunch rush and placed my to go order at the counter. The girl that waited on me was friendly and helpful. I went with my go to order of 3 piece tenders, Ellas Favorite level of spice (nice middle of the road), with 2 sides. I change up which side I order, but on this visit I went with the kale salad and parmesan garlic fries. For dessert I was able to snag the last banana pudding. I was sad to see the nutela desert was no longer on the menu. I had to add on a drink, because they have Boylan sodas on their fountain, which are so good! All my food came out fairly quick, hot, and delicious! Only downside was it seemed perhaps the portions were a bit smaller than I remembered. The chicken itself is of high quality, not too greasy, and perfectly juicy. The restaurant was clean and quite large. There are various seating areas and even a really nice outdoor patio! You may place your order on their website if you wish for quicker pick up! There is a walk up spot just for these orders. read more

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jumbo chx tenders are delicious. recently tried the chx wings and they were super jumbo and i do t like my chx wings big and strong like super turned off and will not order those again. service is good and ambiance is very inviting and comfortable! read more

Fast service and extreme friendly staff. We ordered two tender plates and it was delicious. The tenders were fresh. The mac and cheese had a great taste. Not too cheesy tasting which is ideal for me. Loved their hot honey! Definitely my fave but I mixed it with their bbq/honey mustard dip, def recommend. Overall, great stop for lunch! read more

Joella's Hot Chicken - Mason - Chicken Wings Near Me - Mason, Ohio

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Decided to stop by Joella's since we were in Mason and it had been a while. Service was great and this location has always been nice with good service. Ashley I believe was our server/cashier and she had great customer service. My updated rating is solely based on the food. The quality and quantity for the price has seriously gone downhill. My chicken tenders were bigger than my boyfriend's "jumbo thighs" and they changed their fries. They used to be my favorite but now they taste like greasy Olive Garden breadsticks or that little cheese seasoning packet that they give you with your pizza. My tenders were ok but not as good as last time by far. The banana pudding was not good and the dessert in a jar wasn't as good as last time. I am really bummed. This used to be my favorite. read more

Joella's Hot Chicken - Mason - PIE IN A JAR Cookies and Creme and Pumpkin Pie - Chicken Wings Near Me - Mason, Ohio

Joella's is incredibly delicious. Their fries are the best I've ever had and I love the heat levels of the chicken. The pie in a jar and banana pudding are must haves after your meal! The service is great and they have fun trivia on the TV to keep you occupied. The restaurant is very big so you're not cramped next to any other tables. I'm so lucky that I live so close to this gem. read more

I had to try this Mac and cheese due to a recommendation. My review is strictly on the mac and cheese. This is a medium sized for $6. It's very good and very cheesy but it took Forever to get a side order to go. The pepper on top is too much. read more

Joella's Hot Chicken - Mason - Chicken Wings Near Me - Mason, Ohio

Joella's is one of my favorite hot chicken spots! I love getting their chicken tenders with the Ella's fav heat level. It's the perfect about of sweet with a little heat. To top it off, fries and the jojo's dipping sauce is a must! Usually their lunch special is $7.99, which includes 2 tenders, a side, dipping sauce and a drink. But for the month of January 2021 the lunch special is $5.99. Best deal in mason for lunch! They are taking all the COVID pro cautions and I felt very safe dining in! Hopefully I will be able to make it back before the end of the month! read more

Joella's Hot Chicken - Mason - Lunch special with ellas fav and Jojo sauce - Chicken Wings Near Me - Mason, Ohio

great chicken, great service, loved it here, best chicken around. hit this place up if you need to get full.

i go out for lunch once a week and found that this is the best combo deal at around $10 with 2 chicken tender , a drink and fries.i tried their hottest sauce which was the fire in the whole but had to sign a waiver . Anyway the place was clean, and food was great. read more

Decided to drive down to give this Joella's Hot Chicken place a go. I've tried all the flavors a few months back and decided the Tweener was the one for me. The jumbo tenders were very good. The breading and hot sauce were spot on. The wife's grilled chicken looked a bit strange to me but the lovely Mrs liked them. The sides were rather bland, The mac&cheese was cold and chewy. The mashed potatoes were okay but the gravy was a bit of a disappointment. It's more like beef stock with thickening agent added. The soda machine was unique as it was all various flavors of Boylan Sodas. I've never had them so it was cool to try something new. We ordered the banana pudding for dessert. And it was tasty. The pies in a jar sound interesting but decided on pudding instead. Also... Kids eat free on Tuesdays. Nice clean store, folks were nice. read more

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Food was delicious. I got the chicken tenders and waffle with a side of 1 extra chicken wing. With the 2nd hottest sauce. Sauce was deliciously spicy. If you aren't a jalapeño eating champ, this sauce is not your lane, do something different. The chicken wing was more succulent and tastier than the tender in my opinion. The tenders were good too but the wings were better! read more

I know one friend, one acquaintance, and two strangers who all would rate this place with 3 or perhaps 4 stars. Apologies at the start for those who might find this review a bit severe. The staff were cordial, friendly, lovely people. They were easily the high point of this experience. Two diners for lunch. Neither of us liked it. I personally have three rules for fried chicken. First. It should be HOT, and by that I mean temperature not spice. The chicken I received was the temperature I would expect if I'd been 30 minutes late for my momma's Sunday lunch chicken. Second. It should be CRISPY, not so oil soaked it had a mouth feel of soggy cloth. Third. The chicken should be GOOD. I don't know which large chicken factory reject outlet Joella's obtains their chicken from, but the Amish have nothing to worry about. The coleslaw was nearly decent. Although I imagine I could make some as good or better with a head of cabbage and some lemon and balsamic. My companion had the grilled breast. She declared she's had better tasting chicken from a can. I liked the decor. One and done, Joella. Will not recommend. I never thought I'd prefer Popeye's, but as a comparison, I do. As for your exterior marketing, referenced in the photo - what does this saying have to do with anything you are selling? read more

Joella's Hot Chicken - Mason - Chicken Wings Near Me - Mason, Ohio

So they have good chicken tenders and sandwiches. I'm not sure I'd classify the tenders as "jumbo", but they're good. Spiked honey sauces is delicious. I could drink it. Mac and cheese is bomb and the crispy thin fries. I've been wanting to try the fish...so I finally got it for carry out today. Keep in mind this thing is $9.50 with one side. Look at my picture. The first pic is from their website. Looks fantastic, right. The second pic is reality. Yes, there is a piece of fish on that bun. I know you can't see it...so the 3rd pic shows the fish. Yes I like Ketschup on my fish. Honestly, I think McDonald's is equally good and a much better value. Really disappointing. But at least now I know. read more

Joella's Hot Chicken - Mason - Fish sandwich from website, the fish sandwich I got - Chicken Wings Near Me - Mason, Ohio

Chicken good as always, although they were out of everything but tenders. New fries are terrible! Also paid extra for parm fries and that was non-existent. Disappointing visit for sure. read more

Review based on company response not this location. Sent email concern and there was no response. Why ask for feedback and then not respond to it? Horrible experience with coupons. Wish them well but lost my business. read more

I ordered online for pickup, arrived at the indicated time and waited 15-20 min before my food was ready... yikes not a good pickup experience! Chicken was good, isides were generally good but nothing too special. The $1 kale salad addition is $1 for a reason! The tiniest portion with too much dressing. I would return again if someone else wanted to, but this isn't at the top of my list. read more

Not Hot! SALTY! If you want a week's worth of sodium in one meal it's fine! Creamy Cole slaw... HA ... might as well grab a head of cabbage and take a bite out of it! Not a fan! read more

I've made the trip down to Joella's in Kentucky several times, but it's nice to have one on this side of the river! This isn't exactly the same as what you'll get in Nashville but I maintain it's about ask close as you'll get in the Cincinnati area. I like to get the meal special (two tenders and fries) at Tweener level heat. The kale salad is also a tasty and interesting side if you'd like to go a little healthier. read more

Fire in the hole and ghost pepper was delicious and heat Mac n cheese was dry Park garlic fries were good ! Waffles were okay kind of warm/cold But the chicken was juicy and the heat was fire read more

We make the trip here whenever we go to the outlet stores. The chicken is moist, the French fries have good flavor and the mashed potatoes are my favorite. Definitely worth a stop! read more