At our first meeting with John (who bids the jobs) I told him that I didn't want any surprises. I wanted to know up front how much completely redoing our pool was going to cost. He knew our pool was built in 1961 so the plumbing and electrical was old and they would have to reroute everything, but he didn't mention it. He knew the light was leaking and they would have to replace the housing, wiring and grounding but it wasn't included in our bid. It wasn't until contracts were signed and demolition had begun that he brought up those topics. Of course, every single thing was an ad on! We didn't realize that plumbing & electrical wasn't part of the original bid. Obviously you need those things to run a pool... Watch out! The price they quote you is no where near what it's going to actually cost! In the end, our pool turned out beautiful but I thought these guys were unprofessional. read more

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Blue Moon completed the remodel of our 30 year old pool, and did an amazing job. Pricing was competitive, they provided a schedule start/duration and completed it on schedule. [[HIGHLIGHT]]Through each phase, the office and field workers communicated effectively as to the next steps.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finish upgrade information was provided, tile choices and costs were clearly explained.[[ENDHIGHLIGHT]] The execution of the work was flawless. The tile setters did a spectacular job of fit and finish and the plaster crew provided an excellent polished pebble finish. I would highly recommend them. read more

Blue moon pool is not a quality company. They did our pool 3 years ago and we have had nothing but problems. We spent $120,000 on the pool and it was a big mistake. Don't use this company!!!!! read more

Blue Moon Pools - Pool & Hot Tub Service Near Me - Lakeside, California

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After 21 years, I had to replace the plaster and tile on my pool. I went with Blue Moon Pools, and they were excellent. Professional, on-schedule, clear on communications and very customer-oriented. I believe they were fair-priced, with much depending on pool dimensions and tile requirements. I went with a plain plaster, which when filled has the characteristic blue look. They provided a range of possible tile patterns (included in the price) or these could be upgraded for additional cost (I did not). Follow-up support at filling and chemical balancing. I highly recommend them. They came to me by recommendation. read more

Blue Moon Pools - Pool & Hot Tub Service Near Me - Lakeside, California

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Signed a contract for an $80,000 pool renovation. Pool leaks and no one at BlueMoon cares. My water bill was $1800. The auto fill just constantly fills up the leaking pool. read more

Installed pool wrong. Will not reimburse for all loss I suffered from that installers incompetence. [[HIGHLIGHT]]And their service depth. don't care.[[ENDHIGHLIGHT]] AVOID THIS PLACE COUNTRYWIDE!​ read more

I would recommend Blue Moon Pools! We originally received a quote from them in October 2021 but due to a family emergency we had to postpone the renovation until now. The price had gone up about 21%, but what service hasn't? They started the demo within 2weeks of signing the contact. The staff kept us informed daily as to when the crew would arrive. All crews from demo to tile, plaster & set-up arrived on time and cleaned up the job site daily. Each crew was professional and worked throughout the day. Payment was easy. We used a credit card to get the points and paid it right off! If you need to renovate your pool, call John V for an honest and fair estimate. We are so happy with this experience! read more

Blue Moon Pools - Pool being filled after plaster applied. - Pool & Hot Tub Service Near Me - Lakeside, California

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Excellent refinish work done to my pool and professional staff. [[HIGHLIGHT]]Thank you Richard! Pleasure working with you![[ENDHIGHLIGHT]]

Blue Moon provides excellent service for a reasonable price. [[HIGHLIGHT]]Richard Patchett was very professional and responsive during the bidding process.[[ENDHIGHLIGHT]] read more

We had BlueMoon re-plaster & tile our pool at the tail end of 2019. Before that the plaster was chipped and deteriorating. It originally had an old volcanic rock for tile that used to get cobwebs and nasty spiders in it. This was part of a larger backyard remodel, but we needed a pool company to resurface the pool, replace the side tile, edging around the pool, and an autofiller. When Richard originally came out, he discussed all the options with us and helped us understand the process. I appreciated the list of references and sample books he gave us. They were considerably more professional and cheaper that all other companies we contacted. BlueMoon coordinated well with the other contractors we had on the site and kept to their calendar dates and appointment times. The only issue I had was the electrician had difficulties with the wiring setup and I had to call them out several times to fix it. I don't really blame him though as our other contractors were wiring the landscape lighting and several other things into the same box so it probably complicated things. In any case they were happy to come out and work on the issue until it was fixed. I'm sure they probably spend more time on the electrical that was originally planned but I'm grateful they got everything working really well. We really love the tile work they did, and the overall end product was better than expected. The view from the inside of the pool is just as beautiful from above the deck. Thanks much for an awesome remodel. read more

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Blue Moon remodeled our pool in 2009 and did an amazing job. They were professional, on time and budget, and their workmanship excellent. They have helped us in the interim and just had them over after 12 years to acid wash and polish the pool. In one day they bought our pool back to the original luster after accumulated calcium that dulled the surface slightly. The finish we chose with them has held up extremely well. We wholeheartedly recommend their company. Richard was our salesperson and Lupe, the owner ,dropped by to make sure we were satisfied. Their staff have worked for them for years and definitely exhibit excellent workmanship. read more

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I recommend Blue Moon Pools enthusiastically. They re-plastered and re-tiled my pool and did an excellent job. Blue Moon Pools did exactly what they said they would do, when they said they would do it, for the price they quoted. How rare is that these days? The employees were professional and courteous. Each team (demolition, tile, plaster) had a lead that introduced himself before the work started and explained the process for his team. The office staff was also fabulous whenever I called. They even put up with my annoying little pug that barks at everyone :) If I could give them more than 5 stars I would. It was a great experience overall and now we have a beautiful new sparkling pool. read more

This company did our pool renovation and it's been nothing but half ass work , work undone. They had the workers collect the checks from us. Never heard anything from the project manager Rick. He never contacted us or came to check the work done. We had to set up an appointment for him to come and go over the work done and hear our concerns. He blew a lot of smoke up our butt about why we still have 10 hollow copings out of 18 that were to be refitted. The tile job sucks. Long story short this company just wants your money they don't care about what you want if you are happy with their work. The are by far the worse business I ever had to deal with. But know this I will not just let them take my money and not do the job they promised. They will make it right to us................... read more

Meh. Pool refinish job - looks good overall, but there was a lack in attention to detail and follow-up. Priority is *their* schedule and new customers. Pool mosaic went missing (or was buried? or grew legs and swam away?) and spa mosaics are off-center (try a tape measure next time). read more

[[HIGHLIGHT]]I received completely unprofessional harassing emails from Blue Moon Pools' salesperson Richard Patchett late at night.[[ENDHIGHLIGHT]] He strangely sent me a bid to do half the job. Apparently they are incapable of installing quartzite stone coping and glass tile. [[HIGHLIGHT]]After I responded that I obviously wasn't going to hire them to do half the job, I received an extremely rude email from Mr. Patchett stating, "Thank you, great news ".[[ENDHIGHLIGHT]] Apparently, he was pleased that his company was not getting a $50,000 job.[[HIGHLIGHT]]Then at 9:45 pm I received a bizarre email stating, "We know what your [sic] up to".[[ENDHIGHLIGHT]] I have no idea what that even is supposed to mean. I was just trying to find the best company to do my extensive pool remodel. Fortunately, I received other bids from professional companies that are capable of doing the job. And they didn't harass me. I definitely would not recommend even getting a bid from Blue Moon Pools! read more

We selected Blue Moon Pools to redo the plaster and tiles of both our pool and spa for our HOA. They were very professional and offer advice and ensure that our pool was up to the current required codes. They were alway available if we had questions and went above and beyond. Our pool and spa look amazing. Thanks!! read more

I had discovered some rust stains at the bottom of my pool and called 8 different pool companies back in June. Of the 8 companies I researched only two were responsive (had a person that answered the phone and could do the job before November). BlueMoon sent out an estimator named Richard who was on-time (surprisingly as most contractors I have dealt with in the past were ALWAYS late), professional (came prepared with booklets/forms), and personable. I had another pool company come to bid as well and the estimator ran out of booklets for 2021 and did not provide close to the same amount of information as Richard. The difference between the two companies although they were comparable in price was that Richard did not try to oversell on services I didn't ask for but instead pointed out aspects of repair and provided me with options. The other pool estimator was actually more personable and more charismatic but I recognized and valued experience that was more evident with Richard. After signing the contract in July work started soon thereafter and for the most part the contractors for chipping, tiling, and pool maintenance were timely and professional. The receptionist for BlueMoon were always pleasant as well. I specifically appreciate and want to thank Alberto. Alberto (chino) spent the time to explain and show me the proper pool maintenance. It was a thorough school lesson. The reason I didn't give BlueMoon five stars was the scheduling was a bit last minute. It was my preference to be home to allow the contractors to enter my yard and thus I asked for some lead time (a day) so that I can plan my work schedule. Unfortunately the scheduling was disorderly. read more

Blue Moon Pools - just in time for this hot weather - Pool & Hot Tub Service Near Me - Lakeside, California

I highly recommend this company. They came out to look at our pool when they were asked to provide a bid to plaster the pool by a different pool company that we'd hired to build it. We met Lupe, the owner of Blue Moon Pools when he was at our place preparing an estimate to plaster the pool for the other pool builder. That was on the Wednesday just before Father's Day. We expressed our hope to have the pool ready to use within a few weeks, which our original contractor said was not possible, but Lupe made it happen, and plastering started that Friday! We asked for a Primera Stone plaster in a specific color and Lupe found the materials, and his plaster crew, all 11 of them were happy and friendly workers that made pretty quick work of the plaster job. Lupe was there to oversee their work and took the time to explain to us the process they were doing. It was fun to watch and you could see that the entire Blue Moon crew was excited to see how pleased we were with their effort. The following day, which happened to be the Saturday before Father's Day, Lupe and his crew were back to sand and polish the pool surface. They stayed until the job was finished and cleaned the entire area up, hauled away the trash, and before he left, Lupe walked us through the next steps that we should expect from the original pool contractor for our pool start up. He also talked about the importance of pool maintenance and showed us how to make sure the chemicals were in balance. The Monday after Father's Day, Lupe and a smaller crew were back to check on the pool, and ask if we had any questions. We found Lupe and his entire crew to be professional, well-trained, and courteous. Not only did they deliver a completed project well in advance of when we had been told it would be finished, but the end result is beautiful and we couldn't be more thankful for what their company did for our family. Without a doubt, Blue Moon Pools is a standout in their field. Give them a call and see what they can do for you! read more

Good quality work at a reasonable price. Expert workers who are all employees; no subs to finger point. Highly recommend for pool rehabilitation. read more

Absolutely terrible customer service. They never returned your phone calls, or emails. We got our Pool and Spa replastered a little over 5 years ago and it was already starting to delaminate and Chip Away. So I drained the pool and fixed the spots myself. Then it got worse in other spots but it was fine where I repaired it. They came out and said that they would not warranty it because we drained the pool without them being there and observing it being drained. Which is absolute horseshit. I will never recommend this company to anybody like I said in the beginning they have the worst customer service I have ever dealt with in my entire life. I wouldn't even have given them one star but I had to in order to post this... read more

I found them to be the most unprofessional group of people I have ever worked with. They never return your calls, They ignore your emails. They send the crew out without letting you know they are coming. They hopped the fence to do work one day instead of coming and asking me to let them in. The next time they came they cut the chain off the fence to get in so they could do what they needed to do. They refinished the spa and left with no instructions, no follow up, nothing. I had to email them and ask for information and got an email back that said 'I recommend you don't use it for 2 weeks". I would never use them again and anyone that is planning on using them good luck because you are going to need it. read more

The company I work for Parkside apartments(Midland Properties) in El Cajon is getting major renovations done, the pool was among the reno's owner called this company to re do the pool and it looks fantastic! Workers were good and very professional! Very happy with the work done-Thanks Blue moon read more

We had Blue Moon Pools out to give a bid on resurfacing our pool, coping, tile, add a baja shelf, and a few other things. Joey came out and seemed thorough enough when he was here. He said he would have a bid ready in a couple of days. I received the bid about a week later, but he said he would still "need some more time" to figure out the additional numbers. Already the bid was way higher than the other estimates we received, even without the missing costs. I have no idea why it would possibly take so long to come up with the full estimate. One company we had out (who we ended up choosing), measured and calculated the numbers on the spot and went over them with us, all in less time than it took Joey just to do his initial measuring. I asked Joey to please send the additional costs when they were ready, as I did want a full comparison. That was a month ago and I still haven't heard back. At this point we're already 90% through the remodel with another company. Maybe he's still busy crunching the numbers? read more

BMP has recently remodeled my pool: new plaster, new tiles & they partially rebuilt my spa. One month after the job was completed we noticed water seeping through the tiles in my raised spa .There was water stains on the button too. ( where the raised spa wall meets the concrete patio ). The silicon filling didn't work and the tiles on the bottom started popping up because of water damage. Blue Moon Pools warranty departmet started replacing pop up tiles with new ones. Replacing several popped up tiles is only temporal solution, cosmetic one. New tiles will pop up again and that is exactly what happened. *****Update1: One year after the remodeling , my spa is still seeping, all wet grout lines are now covered with calcium deposits and drip stains . I will keep posting updates. ****Update 2*** After the last inspection Blue Moon pools decides to redo their spa work from scratch. We agreed to do it off season ... *****Update 3**** Blue Moon honored their warranty . They stripped entire old plaster and interior tiles , sealed and waterproofed gunite ,then retiled and re-plastered my entire spa . Blue Moon pools stood behind their work 100% and it was a pleasure to deal with them . The whole crew members were very professional and knowledgeable. I am thankful that they took time to investigate the issue and even did research on new products. And what matters most to me , they did really care and worked hard to make things right. All steps were carefully monitored and supervised. Jessy didn't leave the site until work was complete. Thank you, Blue Moon Pools ! read more

1 star for the product they delivered 0 stars for customer service We decided to go with this company based on several sources recommending. We should have trusted previous reviews here. We did not get the pool we asked for. When Richard came out, we had a conversation about pool colors, which was written on our proposal. Well, that was not properly transcribed to our contract. Because of this, I specifically verified with the crew that it was going to be a certain color, pointing to our proposal in hand ( Before they poured the plaster). The exact answer was, "it's going to be great." We ended up getting a totally different pool color than agreed upon. Going into further detail of poor workmanship: The tear-town process resulted in large chunks to small bits of plaster landing everywhere, I found some six months later in our yard. In addition, a portion of our garden is now dead thanks to the workers washing all their plaster supplies in one particular area despite me preemptively asking them to do so elsewhere. Once the pool was finished, there were major leaks which we had to pay for out of pocket, a thousand dollars later. Also, our weekly pool person spotted several areas where the plaster was uneven. It took six months for Blue moon to finally "fix" the uneven surface. To make the experience even worse, Blue Moon's response to all of this was that they were defensive and offered no apologies or service remediation. They made it clear that they have bigger jobs and they've already established their reputation. Clearly, they are not trying to keep it. read more

We have recently used Blue Moon Pools to re-plaster and tile our 25 years old pool. We received a couple of bids and Blue Moon was very competitive in price. All of the employees we talked with and met were extremely professional and courteous. They were always on time, efficient, and we appreciated how they cleaned up from one job to another. The pool was completed on time and at the price that was quoted. the work they did, from the plaster to the new tile was done with care and pride. We highly recommend Blue Moon Pools read more

They just re plastered my pool and spa. Did what they said when they said they would do it. Cleaned up after each of the three days and it looks great. I could not ask for more! read more

Hmmm, I'm not sure why this pool company doesn't have 5 stars. They have been a professional team from beginning to end. I hired them based on a friends recommendation. So happy with the way everything has turned out. I called the office a few times with questions and they were answered timely and respectfully. I 100% recommend them!! read more

Since Blue Moon Pools replastered and tiled our Pool and spa, they have provided the best service. I have called them a couple of times since then for small issues and they came quickly and resolved the problems. I would recommend them. Very pleased with their service. read more

Blue Moon Pools recently worked on our old 70's kidney shaped pool. We had them build a water feature, do a little concrete work, tile, and finished the pool in Primera Stone. Workmanship was excellent and the crews were polite and hard working. I would recommend them highly. read more

Look no further. We just had our 37 y/o pool redone by Blue Moon Pools and we couldn't be more satisfied. I had three other companies give us estimates and suggestions. First of all, my pool is behind my house and down a steep hill, about 3 levels of house. It also had a crack and I was using an unsightly automatic pool filler and sweeps. Richard our salesperson, extremely knowledgable and low keyed, wasn't fazed by our situation. Three of the four, including Blue Moon, only deals with the pool and not the deck. All recommended Life Deck, who I have used in the past, and I suggest calling Scott, their salesperson. (Great job.) Cynthia, in Blue Moon's office, coordinates each step of the job with the wonderful help of Evonna at the switchboard. Rick is the next supervisor behind Lupe. Both were out on the job getting dirty themselves. Mine was a complicated job with some minor issues. Rick was out making sure the problems were professionally and correctly resolved. Nobody wants problems but in my mind how those are handled speaks a lot about a company. From demo to startup Blue Moon Pools was A CLASS ACT. Shoutouts for Alberto and Dino who were especially great. I highly recommend Blue Moon Pools. I ended up with a quality remodle of my pool with all the latest gadgets at no hidden cost. The cost was more reasonable than the other three companies. read more

Our pool needed to be replastered. There were half a dozen rust spots and the texture was getting rough in some areas. Blue moon office personnel was very professional, the estimator came in a day or two. Demo was done in one day. The plaster and repair crew is made up of employees of Blue Moon, not temporary help. They were meticulous and did a great job. They also recommended a guy to clean the tiles - Jim Evans - and he addressed the white calcium deposits, both on the tile and on the rock face of the spa. The pool looks like new. read more

This company is working on my neighbor's pool this week; this morning, their plaster truck came through the alley and destroyed my back gate, never stopping to tell me. The entire door is torn open and must now be replaced. "Joey", the manager came out when "Juan" took responsibility but then kept changing his story in order to take no responsibility. Turns out Joey is really more of a professional claims adjuster and insisted it was the City garbage truck, which I'd already contacted, and found, they were traveling in a direction that could not have caused this damage. Bottom line, they won't take responsibility, I'm out hundreds of dollars to have my door replaced and painted, and this company is clearly in the habit of avoiding being honest. I have a huge pool that must be replastered...I assure you, they will not have my business. read more

Don't let these people near your pool. They are totally incompetent. Last Fall we had an intractable problem with brown algae in our 25k gallon pool that no amount of chemicals could cure. The pool is about 16 years old and several pool people I had out said the only cure was to re-plaster it. I unfortunately hired Blue Moon for the job. In about 2 weeks after they finished the algae started to reappear and now it is as bad as it was before the re-plaster. IIt is obvious that they didn't take off enough of the old plaster for this to happen. In addition, They forgot tiles that were supposed to go on the steps until they had done the plastering and they clogged our spa jets with the plaster they took off. Terrible job all around and I don't know what to do about it short of having the job redone! read more

Came in on the 5th, in the pool on the 20th for tile replacement, re-plaster, chemicals and quality assurance. In by 730 out before noon for replaster... impressive! Outstanding work, team members were exemplary. They tolerated my whining when i didnt "get it". Thank you Blue Moon... Jessie, Dino, Dave and the rest of the team. read more

I have no idea why there are such low stars for this company. They were excellent. Prompt. Clean. Well priced. They had my pool drained, retitled, and resurfaced in a week. I highly recommend them. read more

We had used this company for a complete resurfacing of the pool about 4 years ago and were very satisfied with their work, their price and reliability. A recent unrelated problem reminded us to give them another try, and once again they were great. They responded promptly, diagnosed the problem, and recommended the fix. The work was performed as promised and we are once again delighted. This involved removing some tiles which they did without breaking one, cutting a spillway into the spa, and replacing the tiles. Their employees were great, did the job in a workmanlike manner, and cleaned up thoroughly. Very good company to work with. They prefer to be paid by check but will accept a credit card for the small service fee they get charged. read more

Very happy with the company and the quality of work. We redid the whole pool (coping, tile and plaster). They had different teams that did each phase, which meant that they had "specialists" doing each part. They build a new baja step and changed the shape of our spa. We chose primera stone tahoe coast for the plaster, which is beautiful. One of the best things about our experience was that the foreman Jupe was around often and easy to communicate with. He did a great job with quality control. We have had other projects at our house, and being able to easily reach and communicate issues is HUGE. We would have no reservations with using them again would highly recommend them. read more

This company was a pleasure to work and the finished product exceeded my expectations. Right from the get go, the two workers assigned to the job greeted me and were very pleasant and respectful throughout the two days they were working on our skimmer replacements, tile, and crack repair. A third worker (tile setter) joined the crew on day two and he was equally pleasant and respectful. The owner of the company personally visited the site to make sure the job was completed to the specifications agreed upon. The crew worked relentlessly and cleaned up all materials thoroughly. The result was a job well done! read more

In a phrase; They're the worst! Make an appointment - no show, call the office you get an answering machine - no return calls. You give them another try; disastrous - you make another appointment, everything set. NO ONE SHOWS, then you guest a call two or maybe three weeks later, did we have an appointment??? DAH Moreover, I'm not fluent in Spanish, if you hire Blue Moon Pools - You better be fluent in Spanish as the workers in past only speak Spanish. read more