Best pool service ever! I found this company through family and friends. It's been a few months now, and they do spectacular service. They schedule a service tech on a particular day each week. They test, add chemicals, skim pool, clean baskets and tiles, brush, and even vacuum. They even take a photo after they are done and email you a report. Great value for all the services! Our tech David is awesome. Super chill, hard working, and I love that he latches our gate softly when exiting (takes care of our property). Communication is great. We had a small leak in our tank. I emailed the office and Giana coordinated the fix. Awesome service! Yes, they have dedicated repair staff too. I wish I would have found this team years ago. FYI...we just had them resurface our pool too. See my review on their CE Pools page. Cheers. read more

Clear Expectations - Weekly report of pool once they are finished with service. Awesome! - Pool Cleaners Near Me - San Diego, California

I'm really disappointed in the service from the technician that services our apartment pool/jacuzzi. He seems to think that 109 degrees is a SAFE temperature for jacuzzis. It was just at 113 degrees the other day. read more

Matt V worked with me and a landscaping company to install a free-form in-ground pool in our backyard. It was a difficult install since there was tons of rock to dig through, but he had a great can-do attitude and there were basically no extra or hidden charges. He was very easy to work with (responsive and clear) and I think the price was competitive. He worked-well with the landscaping company to coordinate on a few things like flatwork and electrical. After finishing the pool, we hired CE to provide service and we've had no issues. Every few months something comes-up and I text Matt and he responds within a few minutes. Very happy overall read more

Clear Expectations - Pool Cleaners Near Me - San Diego, California

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Great experience with this pool company! Professional, reliable and great quality of work. Highly recommend for anyone looking to install or maintain a pool. read more

Matt and his team exceeded our expectations and we love our remodeled pool! Everyone was very professional and great at communicating all of the details. I would highly recommend contacting them for all of your pool needs. read more

We did a total pool redo last summer (pool resurfaced, all new equipment and electrical rerouted as well) and these guys were great all around. Matt was a terrific coordinator with top notch communication. Always honest with assessments of what needed to be done and options we had. Pricing was good or better than other quotes I received as well. Also enrolled in their weekly pool service which has been wonderful as well. Anything we need we just talk to the person doing the service or we call and they are always prompt in their responses. mark read more

Great service. Johnny our pool guy is phenomenal. Takes pride in his work and very helpful. Definitely recoomend this company.

We were happy from beginning to end with Clear Expectations and Matt. Our pool needed to be resurfaced and retiled but we wanted something a little different. Matt is a really creative problem solver and walked through the whole process with us. There were a few bumps in the road, but he worked through them with us quickly and efficiently. They were more than competitive in pricing and we love the end result and can't recommend them highly enough! read more

Clear Expectations - Our finished pool - Pool Cleaners Near Me - San Diego, California

Sean and his team at Clear Expectations are a great service team to have in your corner when it comes to keeping your pool in great shape. From my first call until the completion of the job the company maintains a highly professional and well organized approach. They scheduled prompt service, managed the unexpected complexities of the problem, and demonstrated a 'stick-to-it attitude' when it came to the confronting the need to make several trips to insure the job was finished right. Moreover, they went above and beyond as advocates with the pool equiptment company to insure that the pump was replaced without charge under the manufacturer's warranty. Thank you to Sean, Andres, and the office team for all of your efforts that assured a great customer experience. I never look forward to managing a mechanical problem with our pool, but am comforted knowing that I have found a reliable and dependable pool service company to help me get through such stressful times. Outstanding job! read more

We were having difficulty with our Spa equipment and contacted the manufacturer (Jandy in Carlsbad CA). The manufacturer was kind enough to send us out a new mother board. The one caveat was that we needed to have it installed by 1 of their approved service vendors listed on their website. I logged onto their website and found Clear Expectations not too far form my home. At first the staff at clear expectations were quick to get back to me. We spent about 5 minutes on the phone discussing what my needs were, and I let them know that I am a physician and work Monday through Friday from 8 until 6 PM. I asked if Saturday mornings were an option? To which the gentleman on the phone replied "yes". He then proceeded to tell me that when he receives the part from the manufacture (located here in Carlsbad California) he would call me to schedule for the following Saturday as it would only take about 30 minutes to install. Cost was estimated at $200-$300, to which I told him I would be more than happy to pay. 2 weeks went by with no call from Clear Expectations. To ship from Carlsbad to Rancho Bernardo should only be a few days I thought? I left a few text/VM's and even tried to email. The response I received was delayed and if I recall something to the effect of... "Oh, sorry to keep you waiting, Ummm we had a couple boxes come into the office, & when I get down there, I will check to see if any of them are your part." I never received a phone call back. After a few more messages I finally got them to schedule for the following Saturday morning. At the 11th hour I received a text stating that the technician who was going to install my part had a family emergency and that his wife needed to be rushed to the hospital for possible cardiac event. Naturally being in the medical field, I was more than happy to cancel the appointment and wished them the best... Within minutes the gentleman on the phone requested if they could do it the following Monday evening after work instead? Knowing this I canceled some of my patients and decided I would race home to meet him on Monday. Prior to leaving the office I texted them to let them know I was on the way & should arrive in about 20 minutes. When I got home, I sat around waiting for them. They No showed! They never returned my text messages, they never called to tell me they were running late, or cannot make it either??? I had been stood up again. Around this time, I was starting to wonder if the installer's wife was ever ill? I think it was the following day when I received a generic text back from them that stated something to the effect of: We received your message and unfortunately yesterday's schedule was full and if I would like to get on the schedule for this week... please call the main office line. Naturally, I was thoroughly confused, but regardless did as instructed and called the main line. I left multiple messages and told him that I would be willing to take off time from work again on Wednesday if they could squeeze me and at the end of the day. The office gal was very sweet and listened to my concerns & promised she was going to do her best to get someone to come out there Wednesday at end of business day... Again, I stopped seeing patients early, and planned on rushing home. Again on the way texted them my ETA. I never received word back from anyone, and they no showed for the appointment once again. Naturally, by this time I had enough and notified the staff that I would like to come by and pick up the part on my lunch break. I have since contacted their competitor located only a few miles away and have them scheduled to come out on Wednesday. Estimated cost to do the same job is only $95-$150. ***In summary if you can actually get in touch with the staff and talk with them over the phone they are genuinely nice people, I just think that they have way too much on their plate at this time. Looking back, I probably should have gotten 3 bids for the same job as it appears that their prices are double that which is usual and customary as well. *** Thus the 2 STAR rating. "Doc" read more

Thanks Matt, Victor, and Clear Expectations for the repair work they did on my spa spillway. They did a great job on the various phases from demo, to repairing and replacing the rebar, for plastering, tiling and resurfacing. Matt kept me informed as to what was going on and when it would be accomplished and answered all my questions in a timely manner. They even worked around all the rainy days and finished in a timely manner. read more

Clear Expectations - Spa spillway repair. Looks like new. - Pool Cleaners Near Me - San Diego, California

As a realtor and developer I had many options in selecting a pool contractor for my personal home. A friend recommended Matt with Clear Expectations and after interviewing him I knew I'd found the best there is! Matt was different than most in that he takes a hands-on approach to the project. Most pool companies have a sales rep meet to present a proposal and then you never see that person again. I liked that the guy that was making the promises would be there on the job to be accountable. Matt did that from start to finish and went ABOVE AND BEYOND with some extras (gas line to a fire pit) thrown in rather than nickel and diming me. I'm a perfectionist and he never once complained about the little details I asked to be addressed. Matt happened to have the lowest price of the 4 other pool companies I met. We LOVE our pool and couldn't recommend Clear Expectations more! read more

Clear Expectations - Pool Cleaners Near Me - San Diego, California

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I just moved to a new place with a pool and the kids couldn't wait to jump into the pool. I reached out to several pool companies via Yelp to first make sure it's swimmable- Matt, the owner, quickly responded to my message and also called me to schedule a next-day appointment. Ian came on time and thoroughly checked our pool's water quality and valves to make sure all is good. Matt and Ian were also very patient to answer our basic pool questions as a new pool owner. We would definitely recommend them for your pool service needs. read more

I had a new Aqualink system installed by another company. It never worked (for nearly a year now) and the installers took zero responsibilty. My current pool service company could not fix it. I called Clear Expectations and they fixed it in one sevice call. They were professional and knowledgable. They even gave me a tutorial on how to use the system. Thank you Andres and Cesar - you worked miracles! read more

We are very grateful for having come across Clear Expectations when we were looking to repair a rust issue with our spa wall (our pool was re-plastered over 15 yrs ago and I only had a few sheets of replacement tile on hand). Matt came out to look at the problem and we chatted at length on what the possible causes of the issue could be. Matt explained they needed to determine how far the rust as traveled to ensure they could fix the root cause inside the wall. He provided a reasonable estimate for the work and Victor came out the next day to begin carefully removing some of the tiles so they could be reused. After draining the spa into the pool Victor noticed a thin crack that ran the entire bottom of the inside spa wall between the 2-rust spots (source of the water into the spa wall). Victor showed me then contacted Matt who came back out immediately to discuss what this meant for a full repair and the obvious increased cost. Matt was very thorough in his explanations on the various phases that needed to be done (Demo, Rebuild rebar cage, Plastering, Tile work, grouting, and quartz coating to match what was already there. He answered all my questions. Matt provided quotes for each phase and even said he would make sure he could obtain an exact tile match and quantities of tiles needed before beginning any demo work. Matt and Victor kept me apprised as to what they were doing each step of the way. We were always contacted beforehand to ensure we knew what time they would be there to do the work each day. The pool area was always cleaned up with tools and supplies neatly stacked in a corner when they were done for the day, and they even worked around the days when we had rain. We were able to see how poorly constructed the original pool spa wall was constructed (undersized rebar that did not go high enough in the wall nor was it tied off properly) Matt was also able to obtain enough replacement tiles in the same pattern for the entire job, and they were able to match the original grout color. Matt and Victor were even meticulous enough to obtained touch-up paint to apply to the edge of tiles that were cut to ensure they matched the rest of the tile work and grout. The finished spa wall looks fabulous! You can barely tell that anything was replaced unless you knew what to look for and looked real close! We have been using our spa again and we are very happy. I would definitely recommend Clear Expectations as a pool repair service provided if asked me for suggestions. Thank You again Matt and your team! read more

We had our pool lights go out on us. My regular Pool Service tried to fix it, but made it even worse. So I asked Clear Expectations for help. Andres an Jeff immediately responded and installed new LED lights. A big job done extremely well. I highly recommend them for all your pool needs. I switched the weekly service to Clear Expectations now and I know that we are going to be in great hands. I am looking forward to a great relationship with this company for years to come. Thank you!! read more

Thanks Matt, Jeff and all clear expectation team for taking care of my pool and fix unexpected issue in such a short notice. Good people, wonderful service. read more

Clear Expectations - Spa - Pool Cleaners Near Me - San Diego, California

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June 12, 2017 Finally finished the pool and now its time to summarize our experience with Clear Expectations. We had them come back and install our new salt water chlorinator, an outdoor outlet for our lights, and program our pump settings. Overall a positive experience as we mentioned in our previous review below. Very professional , quality of work was great. Here are a few minor tweaks I would have made had I known ahead of time. 1. Pool set up. If you are used to cleaning your own pool, checking your own Chems, vacuuming , brushing, I would recommend not paying the $350 to do this. The pool guy they use came for 1 day, he did a total break down of our DE filtration system. He added chlorine and a little bit of conditioner. He said he vacuumed the pool but my camera didn't show that he did. I'd hire a different pool company to do this. I paid $180 to clean my filter from another company. Save yourself some money and do this on your own. 2. We had Pentair's screen logic upgrade installed. The iphone app has tons of bugs. I periodically lose connection and only works 50% of the time when connecting outside of your wifi system (internet). Save the money and do the research. Not worth the $1800 IMO. - Again, Overall a positive experience. May 18, 2017 I posted some before and after pics of our month long remodel. To be clear, we had clear expectations do the work on our pool finish as well as remodel. we chose stonescapes minipebble Tahoe blue in color with a touch of glass. This remodel was quite an experience for us. We bought a home with a 40 plus year old pool and we later discovered that it was leaking due to cracks in the plaster as well as the wall that housed the pool Light. We chose Clear Expectations after a rigorous bidding process with several pool remodeling companies. We had bids from almost all of them on yelp. Some never called us back, some said that I would need a total rebuild and it would cost me well over $50k just for the pool. Some companies even refused to do the work, saying it was too complicated of a repair. Yes, even the one guy that has a show on the home improvement network refused to take on our remodel. Then we met Matt. He was confident that he could take care of our pool. He assured us that he would make sure our repair/remodel would be done right. Just to be clear, if you read my past reviews on yelp, you can probably tell that I am one of those pain in the ass customers and when my OCD took over, you can count on me firing off questions and concerns as if it were the end of the world. But Matt stayed calm and collected and put us (mainly me) at ease. After the demo of our old plaster, it was revealed that we needed major work on our pool. We basically had to rebuild the whole pool and reinforce walls as well as take some walls down, see pics I posted. Matt didn't over price the repair, we were charged what was fair and he took care of us through and through. The wall build, the shotcrete as well as the rebar was all subcontracted by Matt through Demaria pool re plastering. I will write a separate review for them here soon. But all of Matts subcontractors were easy to deal with, respectful and they all knew that we needed to stay on budget. Each big day (shotcrete, demo, rebar, pebble pour, ) had a job site supervisor present to make sure our needs were met and that we were happy with the process. Short of setting up a lawn chair, I stood there and watched ever second of the job, no one minded and even narrated the process for me. If you have a nightmare of a remodel, I highly recommend Matt at Clear Expectations, as well as De Maria pool replastering. Both companies were easy to deal with. As a side note, I used a different company for my decking and coping, I've written reviews about them (CandR pavers). Clear Expectations will be doing my startup and prepping my pool next week. Will write up a summary next week. Original review April 2017: So far, our review is about Matt's responsiveness to our pending pool remodel in which we will be starting with Clear expectations after Easter Sunday. We will update our review once the job is complete and share our experiences with them. So far so good, Matt even allowed us to visit his home to see his pool pebble finish. Anyways, Matt has been super responsive to our requests and plans to work with my paving contractor at the same time as the pool remodel. Update coming soon with photos. Thanks Matt for taking on our remodel. read more

Called them for service on our swim spa and the service guy who was assigned to us was awesome. Quick service, competitive pricing.

We hired Clear Expectations to renovate our pool as part of an overall backyard project. Jessica and her teams were amazing! She had everything under control and running smoothly from start to finish - even when the yard and pool threw us some curve balls. They even finished on time! Very professional and knowledgable. The tile crew was meticulous with the details, in the way that makes the difference between a good job and a great one. Jessica also expertly handled coordinating the project with Western Outdoor Design & Build, making the entire process as smooth as it could be. We love the final results! We're now using Clear Expectations for our weekly maintenance and Ian keeps it sparkling and patiently answers my many questions each week. read more

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What happened? Had great service for years then have had terrible service - in and out in 10 minutes. I've timed it 3 times. I think it is a difficulty within the industry. read more

In addition to providing reliable weekly pool service, we had them replaster our pool and redo the tile. I can't say enough about how well the team performed on this project. From the start, Matt partnered with us to share information and help us make choices, and he always kept us informed on the status of the project. No overselling just honest input to help us redo our pool cost effectively with a great outcome. The work was done on schedule and within the agreed upon budget. All with a friendly approach. And great communication. They did what they said they would do and provided a remarkable customer experience. read more

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I have not work with Clear Expectations yet but used their knowledge to get more information on how to renovate/demolish a pool at a property I was looking to purchase. Within 10 minutes they had answered all my questions and even gave me an estimated cost for the services I was looking for -even without seen the property (keep in mind they will always have to walk through the property to give exact proposals for their services). Matt, the owner, was very helpful and made me understand that buying a different property my be more beneficial for me. It is great to know we have these awesome, helpful and efficient businesses in the community. Cheers! read more

My husband met with 3 pool resurfacing companies and did a few hours of research on the web. We closed the deal with Matt at Clear Expectations because of his knowledge of his industry, his responsiveness and punctuality and the ease of doing business with him. He kept us in the loop on the progress of the work and explained when some changes were necessary. He understood our concerns about cost and making the right choice now so there would be no regrets down the road. The job was finished last week but Matt has continued stopping by. He has been keeping an eye on the condition of the pool and let me know he is available going forward when I have questions about maintaining the proper balancing of chemicals in the water. We highly recommend him. read more

Clear Expectations - Pool Cleaners Near Me - San Diego, California

They have very hardworking pool techs. I switched to this company after my previous company doesn't know that they are doing and cannot get rid of recurring yellow algae. These guys are the pool maintenance experts. Today, their pool tech was working and making my pool crystal clear amid a heavy rain and hail! Shout out to these guys! read more

I needed to replace a pool pump, a spa pump and a filter. At first Matt visited to give me a quote. He figured out the problem with my spa pump and fixed it in minutes. It was a power problem, the pump was OK and he did not even bill me for it. I had another company look at it before Clear Expectation but they just wanted to replace the good pump and it could cost me over a $1000. Thank you Matt. Then the company sent Troy to replace the pool filter and pump. He was very nice, on time, very knowledgeable and surprisingly quick. Because I was not home at the time he was done, he even came back next week to give me a demo and ask if I have any questions. I was so impressed I even started to use their weekly pool service. I highly recommend this company. read more

The repairs that we completed ended up needing work again on the pump we had thought was replaced just over a year after it was repaired.

We had clear expectations for our pool service for some time they were ok but then our pool pump went out they sent us a estimate to replace it and I called and asked them to Send a bill with a break down showing the labor charge and herd nothing then my wife called and asked to have a technician call her and again nothing then I called again then they sent the same bill again with no break down so we had someone install a new pump and motor they were $500.00 dollars cheaper works great and we are going with a new pool service. Poor service from there office. Update one week after we canceled service with them the pool guy showed up to clean our pool we felt bad for him the company didn't even tell him we had canceled with them this is very poor service on the company's part. read more

Had an issue with clogged pipes going from my jacuzzi. Reached out to Matt over yelp, and he responded within an hour stating that he could be out to take a look and provide a quote that day. Quote was fair and the work was completed within two days of me initially reaching out. Will definitely use going this company going forward. Thanks Matt! read more

We used Clear Expectations for 2 years. The 1st year or so was fine, we had the same tech who did a great job. Then they sent multiple techs on days we weren't scheduled for. Recently our pool turned into what looked like pond water. They blamed it on the rain, and wanted to charge us an extra $245 to clear it up. The manager also stated that the cost was more like $500, but basically they were eating the rest. This was all through long emails from them with no calls. We said no thanks and found another company to take over. CE accepted and credited us for the remaining 3 visits for the month. The pool ended up clearing up after a couple of days of filtering through. Also, our new less expensive tech noticed right away the pool vac wasn't hooked up properly (by CE) and for a charge of only a $19 part it was fixed and now roams the whole pool as it should. read more

Clear Expectations - Clearly not clear. - Pool Cleaners Near Me - San Diego, California

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Recently moved to my home. First time pool/spa owner. Ended up switching pool company and decide to use clear expectation. I have been thrilled at the service I have received thus far. They go above and beyond when I am having issues. They are also very patient with me being new to this. I highly recommend their services! read more

Initially doing an ok job in the maintenance of the pool. After some visits things started to break - the filter, the robot, the pump. Every time they claim they send technicians to check and make an assessment of the repairs needed. However, nobody actually shows up. They follow-up with a message stating that a full replacement is needed and then a quote. Initially, it was credible, but a couple of instances there were only lies: nobody showed up, there was no technician, no explanation of the repairs needed, etc. We have decided to cancel all services with them and will probably never go back. I would not recommend this company at all. read more

Can't say enough good things about Matt. He spent over an hour and a half at my house - 20-30 mins for the repair and the rest spent explaining to me about the spa and pool. Very nice guy! Hard to find companies that offer great service. I'm in real estate and will certainly be referring clients that I sell homes with pools/spas. Highly recommend!! read more

I've scheduled three different times in attempt to have their person come out and give me a quote to upgrade my pool system. Im basically ready to pay them for their work and they don't even show. The crazy part is that I am 5 minutes away from their location! If you go with them, make sure that they clarify whether their appointment time is an "arrival window." read more

I just got my old pool pump replaced by Clear Expectations. I got three quotes quickly from Clear Expectations, one for replacing just the motor of the old pump, one for replacing the whole pump with a mid level pump, the last one for replacing the the whole pump with a high end pump, which enabled me to make an informed decision. Scheduling the repair service was smooth and easy even considering the rainy days that had complicated the scheduling. The tech arrived on time, was very courteous and professional. The existing PVC pipe somehow expanded just slightly enough through years of usage that it couldn't fit with the new pump's pipe. The tech had to cut out the whole section between the filter and the pump and replaced it with new PVC pipe to make it work. I am very satisfied with the works done and the pleasant service I received from Kendra and the tech. Now I am all ready for the summer pool fun time. read more

Matt is great. Troy is great. Customer focused. My project required insurance approval - not an easy task! Lengthy process. Long wait calls. Too many questions to answer. Matt did not give up to obtain the final approval. Troy did a good job with the repairs. I will use them again. read more

Would not recommend them. At first we had them clean the pool, but when they said the filter was broken, we had it fixed. Little did we know that getting it fixed would take MONTHS as they seemed to replace the entire thing, but not without weeks where it would screech and overheat. Not to mention when we asked for a pool cover, we received a $500 sheet of bubblewrap that first was a "cover" to keep the rain out, then turned into a "solar heater"??? There would be two or more workers out here on multiple days, they would leave not only the pool gate wide open but our backyard gate wide open, and they maybe said five words to us over the course of having them as pool guys. Please avoid these fellows until they learn better business tact. [12/24] After the fifth request from Clear Expectations that I amend or remove my One Star Rating for this business, I am going to be doing just that. It took leaving this review in order to get any sort of prompt, professional service. With the exception of Christmas of course, they have been coming only on the days we've requested and will knock on our door (after) they are finished, but at least there is some warning they are here at all. They arrived to remove the pool cover the next day and have been better than in the previous months, but after telling them I was going to amend my review in January, it's now Christmas Eve and here we are. read more

The name of this company couldn't be any more appropriate! Clear pool, clear walls, clear filters, clear maintenance, clear communication, clear service and way above my expectations! This is my third pool service in 12 years and after living with really poor service for the last 5 years, I can't believe the difference they've made in just a few short months. The service is like clockwork, appropriate for the needs of the pool on that day, and no short-cuts are taken to save time. The monthly cost of this great quality work is exactly the same as it was for the 10 minutes once-a-week that I was getting from the last guys. I highly recommend that you give this team a try. Thanks Matt and everyone-keep up the great work! read more

My pool had stopped working for a couple of weeks. I called Clear Expectations and Matt - the owner - came out personally to see what was causing the stoppage. Within 10 minutes he diagnosed and fixed the problem. I was impressed with Matt's knowledge and professionalism. A job well done! John Peters read more

Matt is very knowledgeable and goes over the top to make sure you're satisfied he answered all my questions and spent extra time with me explaining the ins-and-outs of a new pool and I highly recommend this company read more