Even though I supplied a written request on yelp with words and pictures, he didn't understand what I was asking him to quote, even after a volley of three subsequent e-mails/texts.... So, to be clear, I didn't actually use BPSS. I felt they were not quick to reply, nor savvy enough to understand my request. Beware! read more

They do not service stock tank pools. They service inground pools and above ground spa or hot tubs,. That being said, they are responsive, and generally nice people. read more

If you want to be over billed and then charged late charges on your bill... then this is the perfect pool company for you!

My wife and I hired Backyard Pool and Spa to do the weekly maintenance on our pool approximately a year ago. We had a problem with the check valve on our pool equipment, that our previous pool maintenance guy couldn't figure out after several attempts, so I contacted Backyard, and Jericho, the owner came over within a day or so, and he was able to resolve the problem quickly and for a very reasonable price, I liked both Jericho's professionalism and personality so much that I told him I'd like to hire Backyard to do our regular pool maintenance, but that I was loyal to the company we were using. Then, a few months later that company advised us that they could no longer service our pool because it was too far out of the way general area they serviced. Be careful what you wish for, you just might get it! Since Backyard has taken over the weekly maintenance of our pool, we have been very happy with there service. Jesie is the person who does the weekly maintenance and he's great! He shows up every week like clockwork, is always friendly, respectful and considerate, and leaves our pool sparkling clean! He also always takes a photo of the pool and emails it to me when he's finished, so that I know the weekly service was performed, in the event I'm not home. In addition to Backyard resolving the problem with our check valve, they also installed a new pool heater for us, and we are completely satisfied with that as well. I hope to have Backyard Pool and Spa service our pool for years to come! read more

EVERYONE at Backyard Pool and Spa is the kind of person you want in your backyard. Most informed about all kinds of pools and pumps, their bright minds solved our old problems, and our old pool looks good again. read more

Jericho and Del are very competent at what they do, and they are great guys to boot. When we purchased a home with a pool earlier this year we were close to defaulting to use the previous owners pool maintenance company, and we are so happy we looked around for second opinions. Everything done has been discussed, explained and well communicated, and their prices are reasonable. When things have arisen that require additional steps beyond standard cleaning services, like servicing the filter or deciding what cleaner to purchase, etc, Jericho has been very helpful. We can't recommend Jericho and Del highly enough. read more

Helpful and charge fair. Always return your call. Jerome is the best. Only uses the best pool equipment or parts

I maintain our fairly complex 30,000-gallon infinity edge pool as a self-taught pool guy. It hasn't always been easy. The equipment was originally located in an open-to-the-elements dirt area below the lowest water level of the pool. The poor installation design made it difficult to work on. The pool itself is fantastic, but the entire system was in need of a complete overhaul as time and exposure killed the heaters and took a toll on everything else: pumps, valves, panel, etc. I wanted modernized equipment, improved layout of plumbing, electrical, and control wiring. Basically, everything ripped out, replaced, and relocated sensibly. But before I could justify that expense, it needed a better protective enclosure to extend its service lifetime. And thus, the challenge: a total system upgrade while simultaneously building a pool house around it. As a fairly handy homeowner and software engineer by trade, everything has to be just right to keep me happy. This huge job would demand higher than usual skill, extreme attention to detail, with flexibility and plain hard work to meet and exceed my vision to the end. This was more than an ordinary pool guy could handle. So, I started meeting with pool companies. Eventually, I found the right fit with Backyard Pool and Spa. The decision was due to the confidence and knowledge demonstrated by owner, Jericho Bartlett, who met and worked with me to solidify a plan that fit into our budget and schedule. Timing would be critical for coordinating the work while construction was taking place around it, and he prioritized his schedule to accommodate ours. During planning, Jericho recommended new equipment where needed, including LED lights and upgrading to a newer salt chlorination system. But he also suggested keeping some still-operating pumps along with changes to the design to make replacements easier when that day comes. I liked his practical and economical approach. He also knew with me being the tech guy what newer system automation I'd like. And since I'd continue to do the pool maintenance myself, he understood my concerns for making that easier, too. Jericho oversaw the entire pool equipment project, doing most of the work himself while involving his son, daughter, and other employees on various aspects. They all were most impressive in their capacities and worked well alongside my brother and me as we built the enclosure structure. Collaborating with me daily, Jericho would easily pivot whenever we changed directions. He took in stride the usual surprises one encounters when half the system is underground, and happily seized on unexpected opportunities for improvements as we uncovered the mysteries that would be revealed. And he was just plain fun to work with, even while tackling the tougher challenges. Throughout and after the project, he took the time to respond to my questions about understanding the full operation of this advanced system. I know also that he put in far more hours than his initial labor estimate covered. He never mentioned this and honored the original cost. This is exactly how I treat my customers, and that is exactly how you keep them. And what a transformation! The original, haphazardly designed system went from falling apart in a dirt pad to being reimagined and properly reengineered within a solid structure on a raised deck (upon which future filter cleanings by yours truly will be much easier). We didn't even have to drain the pool; critical care and speed kept the water in good shape. We've received many compliments on our total pool house makeover. Overall, it turned out just as I expected: a super challenging project with results I had envisioned. This demanding customer highly recommends Backyard Pool and Spa and couldn't be happier with the experience we had with them. read more

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We have a leak in our above ground hot tub. I sent a request for a quote and Jericho responded within an hour. He asked me to send pictures of several areas of the hot tub and was very responsive. Ultimately, he was not able to help because he does not service the type of hot tub we have, but I so appreciate his responsiveness and effort in trying to help resolve the issue. I wish I could have given him our business. Thank you Jericho! read more

We received a prompt and courteous visit to analyze the condition of our residential swimming pool. The experience and analytical capabilities of BACKYARD POOL & SPA proved to be invaluable, and got us pointed in the right direction. We're on our way to solving our problems thanks to BPS. It was a great experience and we thank them so much. read more

I was having big problems with my pool water a few weeks back and was attempting to contact pool service companies for assistance. I was not having a lot of success but Mr. Jericho Bartlett the owner of Backyard Pool and Spa responded to my inquiry and explained my house was not in their service area. Mr. Bartlett asked about my problem. We probably exchanged about a half dozen emails within the following week. The problem was that my pool water was just worn out and the pool needed to be drained and cleaned. I found a company to handle this problem. I just want to thank Mr. Bartlett for his free advice and time. He did not have to do this service. read more

After a series of recent significant storms our pool turned a completely different color due to the debris and run off from the surrounding landscape. The day after the storms had passed, a day after our normally scheduled service, I received an email from Backyard Pool & Spa stating they would be coming out to inspect my pool. They were on it before I even had the idea of contacting them to see if they would be willing to come out sooner than my next service date. Water was brown and the bottom of the pool was covered in dirt which required a solution to allow the dirt the settle over the course of a couple days. Backyard Pool & Spa came out shortly after to vacuum out all the dirt, and ensure the correct levels of chemicals. Within four days, Backyard Pool & Spa had my pool back to normal. Totally blown away this was possible, and even more impressed with the their customer service. They reached out before I (the customer) had to, and fixed the problem without delay. I look forward to the continued relationship with Backyard Pool & Spa and will recommend at every opportunity. Thank you! read more

A very reliable, honest, professional, and courteous family owned business. Jericho has done several jobs for our pool and has not disappointed every time. He was on time, knowledgeable, and his prices were reasonable. In short he's just a true stand-up-guy. I would highly recommend his business. P.S. His wife is also very courteous and professional. read more

Dishonest way to run a business. I had them for a month and a half only after the monthly invoice came surprisingly with all this non approved and not reported extra charges, on top of everything an extra 10 dollars for late fees because we could not come to an agreement. read more

I was having various problems with my pool. I have not had great luck dealing with the various pool service guys. Most of them were flaky and many didn't seem to really know what they were doing. That was completely different with Backyard Pool and Spa. The office staff were great and very helpful. Jericho came out to work on my pool and he was wonderful. He fixed all of my issues and told me how my pool worked. He gave me suggestions on how to maintain the pool myself and answered all of my questions. I will definitely be maintaining my relationship with them and recommending them to whoever is looking for pool help. read more

We have used quite a few pool services and I have to say that this company has been the best thus far. Jericho came out right away and was very sincere in addressing our problem with our filter and pump. He was informative and didn't try to mislead me in anyway which I really appreciated. He fixed the problems with minimal cost without trying to upsell for something that wasn't needed. He even helped with other issues about our pool which was really cool of him to do. We will now use Backyard pool and spa for our regular service needs. read more

Backyard is the best pool service I have ever used. We have been customers for the past 3 years. They d Have replaced our heater, pool lights and installed a salt system in addition to providing weekly maintenance. Hire them- you willbeglad you did. read more

Backyard Pool and Spa spent over a month and two home visits trying to help me get my spa fixed. They were communicative, on time, knowledgable and ultimately very honest about what they could and could not do. They were unable to fix my spa due to its age but gave me a very good recommendation to have it fixed. I appreciate their honest service and responsiveness. read more

Never called back when I left a message twice. Would have appreciated a response so I could move forward in finding someone else. Not professional and not a good first impression. read more

Had a leak In my outdated filter. Contacted Jerico, who came out, found the problem, and quoted a fair price for repair. He also suggested cleaning pads while it was apart. He ordered the parts and stayed in touch the week or so it took to get them. Completed the repair and problem solved. I found Jerico to be one of the most thorough and reliable service man I have ever worked with. He is conscientious, efficient and honest. I highly recommend Backyard Pool and Spas. read more

Update to my previous review! I am so thankful that we have a company like Backyard pools. Every tech that we have had come into our backyard is extremely knowledgeable and well trained! Backyard pools is reliable ,knowledgeable and a quality company! read more

When I bought my house it came with a pool that had a lot of maintenance issues. Every summer,for the past 3 years, I had to repair this or that and felt that my hard earned money slipped through my fingers like water once the repair was done. Ultimately, I decided to drain the pool and leave it at that but still wanted to give another chance to salvage my pool. So after a month of investigating, I called Backyard pool and Spa. Jericho was awesome! Even though I didn't commit the first time and bothered him with question after question, he was patient enough to walk me through and explain the cost and details of repairing my pool. Fast forward, my pool is sparkling and repair-free at last!! Jericho did a Wonderful Job restoring my money pit pool in timely manner and saving me a lot of money. More importantly, I know that I can enjoy my pool now without any more worries!! Highly, highly recommend!!! read more

I am so lucky I found them! It's Sunday and my husband is out on the fires in CA. My husband is my "pool guy," but the heat and him being gone, the pool started turning green fast! I don't want my husband to come back to MORE work. I called a few companies- no lucky- busy, don't work Sunday, referred me- blah blah....NOT Surf City Pools. They called back fast and I am thankful they were in the area and came out the same day...today! I was given honest information. They are coming out again Tuesday to check in on the pool. I have not enough words. I highly recommend this family business. Thank you Surf City Pools! You all are TOP NOTCH! Professional, fair pricing, quick to respond, helpful, and I will recommend you to anyone needing pool support. I am so grateful! read more

This is a follow-up review. My prior review was outstanding and I was very pleased. Bottom line, I found Backyard lacked the technical knowledge about how to use / adjust the spa, and I found another pool service that is much more knowledgeable and interested. Why did I want to change? Lack of technical knowledge by the technician that came out to do the pool. When I asked how to use the spa, he had what I perceived as a bad attitude and quite frankly, did not know how to effectively use the spa. He said, well, I am not sure, I think this is the way, etc. When I asked questions of why the bubbles are so low, he had no idea. Clearly he is not properly trained, and I don't remember the original owner boss coming out other than to install a new pump that he sold me. Hey, I don't want to cause an explosion or ruin expensive pool equipment, so it was an easy decision to go elsewhere. It was interesting, when meeting with the new company, their knowledge was 10000% more insightful and knowledgeable about the spa and other matters impacting my pool maintenance. I am really glad I found this out now instead of later. Very disappointing but I am glad I have a new pool service professional that cares. read more

We were having some issues with our spa and Jericho came out and quickly diagnosed and fixed the issue, and we discovered another issue with the heater (it was taking much longer than it should to work, and starting and stopping during the process) that he was able to diagnose, get some parts for, and come by and fix within a couple of days. He was super responsive and helpful, and we're thankful that he was able to get things working again! We'll definitely use Backyard Pool and Spa if something else goes awry - highly recommended! read more

Hands down the most reputable, responsible and reliable pool care professionals we have ever had! Nothing but a great experience since hiring them over two years ago. They know what they are doing and will keep your pool fresh and clean in summer and winter (the only two seasons we have here in San Diego). They are friendly and take the time to explain issues to us if any ever arise. We have recommended them to neighbors who are equally happy with them. read more

I can't say enough good things about Backyard Pool and Spa. For years they've taken care of my pool, and they can do it all. But now I'm moving from San Diego and can't take the pool with me (!), but can heartily recommend Backyard Pool and Spa-- the best! read more

So glad I called these guys. I had been doing my own filter-cleans and didn't realize two baffles were broken. Nick had the replacements in the truck, put in the right amount of DE, and my pool is like new! read more

I researched several companies to help me out with a newly acquired pool that came with a house we purchased. Backyard Pool & Spa had great reviews and I really like the fact they are truly a small, family-owned business. Tracy was great and very responsive to my calls and emails. She helped get an appointment set up for me. Jericho came out on time, exactly as promised by Tracy. He was super friendly, knowledgeable, and explained many aspects of the pool and its operation to me. This was important as I have never owned or maintained a pool before so having someone explain it to me as a beginner was very helpful. Backyard Pool & Spa are now our weekly pool maintenance crew and we are very happy to have them with us. Thanks guys read more

My unreliable pool pump decided to stop working the day before NYE. For the prior month, I manually primed the pump every day, while my regular pool service company reached out to distributors for a replacement with no success. I started the daunting task searching online reading reviews of pool service companies and the feedback on Backyard Pool & Spa got my attention. Keep in mind this was 4 PM Friday before New Year's Eve. I submitted a service inquiry believing with any luck, I'd hear back on Monday. 20 minutes later, I received a response from the owner Jericho asking for more details and photos of my equipment. After I replied to his request, Jericho followed up his recommendation along with a proposal. Still in a state of ecstatic disbelief, I asked if I paid the deposit today what would be the earliest he could do the install. He gave me 2 dates, one of them being next Tuesday morning. The deposit was completed. Jericho punctuality showed up Tuesday texting me upon his arrival. The new Pentair replacement was completed under 2 hours and he took time at the end going through all the Pentair features in setting up the timer with the variable speeds. What more can I say. If you are searching for a new pool service company, you just found it. read more

We recently had a situation where we needed some minor pool work done and contacted quite a few pool services. Some just texted us back and refused to speak by phone. Some never called back. Some could not handle the job. Some set appointments and never showed or called a few weeks later to see if we still needed that work they blew us off for. In that process, we found Backyard Pool and Spa on Yelp. Jericho was very responsive--in fact I am pretty sure he came the exact same day we called. I say that because we have contacted him for a few other issues since and he always immediately is able to respond or at least let me know when we could touch base on a date and time he could do the work. Also, after that first visit, our pool heater stopped working unexpectedly. We were selling the house and it had to be replaced so again Jericho hopped into action, installing a new heater and hauling away the hideous old one. We had some issues with the new unit (related to the manufacturer) and again, we texted jericho who hopped onto fixing. I'm sure he may be getting tired of hearing from us but he never lets on!! He just contacted the manufacture for us and within an hour, was here working on fixing it. I would highly recommend Jericho and Backyard Pool and Spa for any repairs and pool maintenance/service. I can honestly say that he has been the best pool service we have ever had! I wish all small businesses ran like his. read more

We would highly recommend Backyard Pool & Spa. Jericho is the best ! If you value quality, honest, consistent, friendly, knowledgeable, flexible service that is reasonably priced then please call Backyard Pool & Spa. read more

Jericho is the best! While I try to be a DIY pool maintainer, I turn to Jericho if there's something I'm not sure of, and he's always there to help! The staff at Backyard Pool & Spa are quick to respond too, and they always keep my mind at peace when it comes to tricky pool maintenance. Thanks, Backyard Pool & Spa! read more

Jericho's the first pool guy that was able to get some of our problems areas clean after several before him failed. He is a true professional. Always arrives on schedule, does a very thorough job, and keeps me informed of any changes happening and how to avoid major fixes. I would HIGHLY recommend Jericho to anyone looking for someone to really take care of their pool. read more

I live in the Black Mountain 92129 area Jericho's tea did a great job on cleaning my pool after I had a hard time cleaning the pool by myself. They are professional. They cleaned the pool very carefully and check the pump and filter. The price is very reasonable Highly recommended read more

Jericho responded and came out very quickly when our pump suddenly stopped working. Other places we called were several days out and we were afraid our pool would be green by then. Jericho came out in the rain and helped us get our pool back up and running! We manage most of our pool care ourselves, but this was beyond our knowledge so glad we called. Will definitely use this company with future needs. read more

This five star review is overdue and we've only been with them for a few weeks! Anyone lucky enough to have secured Backyard Pool & Spa's services already knows of their remarkable professionalism, expertise and meticulous care to detail. Led by Jericho, these people know their stuff! We were in need of better care after our long-term pool man sold his business to a start up company. As a result, their ensuing work was a total mess with sudden algae formations and constantly dingy water. Fortunately, we were able to retain Backyard Pool & Spa even though they didn't service out area at first, but were expanding. We've been grateful since, and how! Jericho and his team IMMEDIATELY corrected all issues with no nonsense. Moreover, the water stays pristine clean each week and has never, ever looked better in all the years we've had a pool and spa! In addition, Jericho and company are straight-up in their analysis and recommendations toward a homeowner's gear needs and maintenance. They have our complete confidence, a rarity in an industry that has a share of questionable characters. (For example, one "company" we previously interviewed had 57 PERFECT Yelp ratings---yet no website, no business card and couldn't produce any proof of insurance when requested. Good luck out there). If you're looking for top-notch service at a respectable price, you have found the answer with Backyard Pool & Spa. read more

Jericho is excellent at what he does. Super helpful, reasonably priced and very dependable (hard to find this trait)! Can't recommend him highly enough. Don't look any further! read more

Don't expect anything more than pool cleaning. We hired them to help with some equipment issues and to clean our pool monthly service. It's been three months and they have still not fixed out heater and we have not been able to use our pool or spa. I have to constantly ask what is going on and work on the equipment myself. Instead of finding a solution or someone that can fix it, they just give up. I even asked if I needed to purchase new equipment and did not get a response. I have sever back problems and using our spa is part of my treatment. I regret ever contacting them for pool service as I have wasted my entire summer waiting around for them to fix the heater and am no better off than when I started. They would rather lose a paying customer than help find a solution. Thanks for nothing. read more

Tracy was the perfect sales person. Immediately answered the phone and dealt with my issues and questions. Then I met her husband Jericho and I must say they are not one of those so called "family businesses" who have nothing to do with family. They really appeased my worries and changed my filter 24 hours after the call and worked with me not only on the price is the filter but also on the service and brought back my pool to life. They continued their service on time. I have already recommended them to two neighbors and I hope they switch to them. I was with discount pool for 15 years and I really regret hanging on for so long for such bad service. I highly recommend backyard pool based on Tracy and Jericho's service. read more