I recently requested several quotes for the installation of a new pool motor, and out of the four companies I contacted, Brett was the first person to call me back. That alone already set him apart. After speaking with me and learning that I'm selling my deceased Aunts house and simply looking for the most cost-effective option, Brett actually recommended that I purchase a motor myself and even sent me the Amazon link. He knew right away that he probably wouldn't be getting the job. I'm also quite a distance away, and if Brett had done the work, he would have installed a higher-quality motor and done it the right way. But this review isn't about getting the job--it's about integrity and customer service. Brett took the time to help, educate, and point me in the right direction even though he knew there was no business in it for him. That kind of honesty and willingness to help is rare these days. I only wish Murdoch Pool Service was closer to me in Escondido because I would absolutely use them for my own pool service. Thank you, Brett, for taking the time to help and for showing what real customer service looks like! read more

I usually clean my own pool, but needed someone to take over after having knee surgery. I saw a lot of offers for around $100-$125/month, but thought they can't be any good. So, I found Murdoch Pool Service who was charging $180, but had great reviews. After speaking with owner, Brett, who assured me that they provide a better service than the cheap guys I signed up. After a couple of cleanings, I noticed they were only spending about 10 minutes on my pool and not leaving it "sparkling clean". I spoke with Brett about this and, after looking at the photo his guy took, he argued that he didn't see a problem with the service. I thought OK ...maybe I'm being OCD because I'm used to cleaning my own pool and spending way more than 10 min on it. Then we had strong Santa Ana winds hit and it left quite a mess of leaves, debris, and dirt in my pool. I was looking forward to Murdock coming to the rescue to clean it all up. They spent a little more time than the average 10 minutes and left my pool looking like it still needed to be cleaned. The photos were taken immediately after they left and you can clearly see that they failed to brush the sides, clean out the strainers baskets completely, etc. I'm pretty sure I could have gotten this level of service from the cheap guys. I was expecting to have them help me out for at least 3 months, until I could heal and get back to cleaning the pool myself, but after 2 months I couldn't continue paying a premium price for a sub-standard service. I found myself hopping around the pool on one leg trying to clean up after they left. I would highly suggest you find someone else to clean your pool. read more

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Murdock pools recently took over my last guy's route... At first, I was skeptical because I don't like change... Now, I am ecstatic! These guys do an amazing job, are very informative and are as professional as they come with a very personable feel! If you are looking for a pool guy, they are the ones to call! read more

I've been using Murdock pools for pool maintenance. I highly recommend them. the owner is very kind and will help answer and your questions and needs. they've done an amazing job keeping ip my pool. If there's any service need outside of the weekly visit they're happy to help. Their cost is very reasonable as well. read more

I don't think you could find a more professional and service oriented pool service than Murdock. They showed up, dialed in an issue with the electrical system while communicating exactly what the issue is and how it affects the pool cleaning system. Amazing communication from the initial phone call to the service appointment. The diagnostic was free and with no pressure to sign up for a monthly service. read more

I called Murdock Pool Service in an attempt to obtain help for a DR code on my Evolution Spa. I talked to Matt about my issue. Even though I ended up going a different way with my repair Matt was very helpful. read more

Great experience. I called this company on a Saturday morning for assistance in a slight panic and got immediate help. I am not even an existing customer of theirs, but Brett answered my phone call and kindly walked me through how to adjust my pool valves. He did not have to do this, but he knew he could help me from afar and save me a service call out/ charge which would be tough on a weekend. My spa was draining and pool filling with valves reversed and we got this immediately resolved. I highly recommend Brett and this company as he very kindly went above and beyond. I would trust them whole heartedly with my weekly service also and may go ahead and switch to them with this fantastic experience. read more

I live in Italy and include weekly pool service for my rental property in La Jolla. Murdock is fantastic because they take a photo of the pool and include details of maintenance that was done with each visit. I also have automatic payment set up so I do not have to worry about getting the invoices paid. Prices are also fair and competitive. read more

Murdock Pool Service - Here is an example of the report that is sent by email at each visit. They also include a photo of the swimming pool. - Pool Cleaners Near Me

I requested service and they were amazing! Outstanding quality job! No doubt best value around! Try these guys. Not only do they do an amazing job but they're really nice too! read more

Murdock Pool Service has been taking care of our pool for over 6 years. They've provided great service the whole time in all aspects -- in their weekly cleaning, filter cleaning, as-needed repair work, and in bigger jobs like pump replacement. Brett and his team are very knowledgeable, reliable, courteous, and professional. They are really good at communicating and responding to questions and needs as they arise. A pleasure working with this company! read more

Great service, excellent communication, easy billing. Everything I could hope for in a pool service. Highly recommend! My pool has never looked better. read more

Murdock Pool Service - Pool - Pool Cleaners Near Me

I cared for my pool for over 20 years before finally breaking down and getting a pool service, and I have to say how thankful I am for the help Murdock pool provides. They are flexible with my system and prior expectations for my pool, and keep everything. Regarding the pool perfect and react to situations like rain flooding blooms and other unexpected situations quickly and cleanly. Friendly great people with awesome communication and excellent work I highly recommend them. Our technician Kaden has been especially helpful and a great communicator before his arrival and afterwords explaining his completed tasks. Thanks Murdock pool service for turning a chore and burden to a exciting warm weather option for the family! read more

I wish I could give them 10 stars!! This is the second time I have used Murdock Pool Service. Brett saved my pool over 8 years ago! I called him on Sunday evening and he ANSWERED! Mikel came and cleaned my filter (took him 25 minutes-it always takes my husband me over 2 hours!). My pool was gross and had algae everywhere. He was at my house for 2 hours and my pool is almost perfect-which I did NOT think possible in 2 hours-or even 2 DAYS! It is so refreshing to find a business still open after over 8 years and through the pandemic! I highly recommend them for anything to do with pools! I am a client for life!!!! Their expertise and knowledge and professionalism set them apart from any other pool business. They take pride in their work and it shows. Thank you, thank you, thank you!!!!!!!!! read more

I would totally recommend this company to take care of your pool and spa needs. Brett and Michael were very responsive and well-knowledgeable, willing to help with what I needed at the time for my pool and spa. They are very professional and willing and able to help. If you're looking for a pool service, look no further than Murdock Pool Service. read more

I bought a 7-person hot tub thinking it would be a fun addition to the backyard but it is so finicky it turned into a nightmare. After weeks of trying to balance the spa myself, I had to call it quits. I didn't have the time for it so I called around for a pool maintenance person. I found Murdock and they were willing to come help out immediately. The pool techs were courteous and paid attention to what I needed. They drained, cleaned and balanced the spa. I now have them come weekly for service and I'm stress free. 10/10 highly recommend for their professionalism, service, and prices. read more

Just purchased a new hot tub and wanted to make sure everything was set up correctly and the chemical levels were correct in the tub (had a very good with health issues caused by issues with their water). Michael from Murdock, came out, the tub pumps were not working correctly, he worked with the hot tub company to figure out the issue, and was tenacious in getting my tub up and running. Phenomenal customer service, which is rare nowadays. He just came for the first weekly service and texted me to check in and this was in addition to the company email. So far, nothing but impressed with Murdock Pool Service. read more

Brett and his team have been such a pleasure to work with! We have several short-term rentals and pool companies can be difficult to work with and flakey. Murdock pool service worked with us on a challenging access situation that required regular communication and flexibility on the part of the tech. They were nothing but professional and reliable. I never felt like they were trying to nickel and dime us for additional services and we highly recommend them to anyone needing help with pool/spa care! read more

These guys are great! Very communicative and my pool is always sparkling clean. Would definitely recommend.

We started working with Murdock Pool Service when we moved to San Diego in 2019 and we have been so happy with their work. They are reliable, friendly and a great value for the service they offer. You won't find a kinder pool buisness! I highly recommend them! read more

I have been using Murdock Pool Service since we bought our house in La Mesa in 2019. Brett and each one of the workers I've encountered over the years have all been friendly and professional. The company is super reliable, always showing up on our cleaning day like clockwork. They communicate by text after each cleaning to let me know what service was provided. When I write to them with a question or request I always get a prompt reply. We've considered trying to maintain our pool ourselves to save some money, but honestly it's so nice to not have to think about it! I highly recommend Murdock for your pool needs. read more

Outstanding service! We needed someone to install a drain cover within 24hrs with a pool that was filled with water. This company was willing to do it in a very short time period for a very reasonable price. I would HIGHLY recommend them for pool service and/or repairs. Their customer service, quality of service and rates are outstanding. FIVE STARS! read more

We are so happy with Murdock pools. We have had them for 2 months and our pools look gorgeous. When we were looking for a pool vendor, I must have called 5 different ones listed on Yelp and Brett from Murdock was the 1st to respond, within minutes. Michael is the one servicing our pools and he is amazing. We get the pool reports emailed as promised right after his visits. He is always available, and you can tell he loves what he does. Michael goes above and beyond to keep the customer happy, and we are so satisfied. I recommend Murdock for anyone looking for pool service. read more

Murdock Pool Service - Pool Cleaners Near Me

Continued great service, pool is sparkling clean, great response to requests, really appreciate getting a text at every service letting me know every thing is goo read more

Murdock Pool Service - Filters all clean - Pool Cleaners Near Me

Pricing too high. They were very responsive to my request but failed to submit details for the project bid. I ended up going with another contractor. read more

I can not say enough good about this company. Our service has always been superb in every way. Caleb, who performs the maintenance goes above and beyond. No matter what mess my children have made throwing toys in or getting the pool muddy/dirty, when Caleb leaves it is sparkling clean. He lets me know when maintenance is due, approximate costs, took care to replace our safety net cover during the cooler months, and ensures his service doesn't conflict with us actually enjoying the pool. As courteous and thorough as they come. Recently a billing/payment error caused me to have a large balance. In the wake of the pandemic I lost my income and could not pay the large sum all at once. Neither could I bear the thought of losing the pool service as swimming is the only thing keeping my (now homeschooled) children and me sane. The company owner was extremely understanding and worked with me to come to a solution that was not only fair, but extremely generous. His response to my situation humbled me. I never expected that kind of humanity from a small business owner during an economic depression. This company cares about its customers and their families, and it shows. They have earned my loyalty and will have my business as long as I own a pool. If you are looking for service, please give them a shot. You will not be disappointed. read more

Very professional and easy to communicate with. Pricing is very reasonable and our pool looks great! read more

Murdock Pool Service - Pool - Pool Cleaners Near Me

They have been one the best pool services I have experienced. The crew is great and always helps out a disabled firefighter. I was hurt on the job and Brett and his crew have always been there for me and my aqua therapy. Few companies actually go the distance with such help and sympathy. I recommend them to anyone. You cannot fail with their faith and professional approach to people in need read more

Need a great pool guy? Give Bret a call! Him and his team have been wonderful to work with. They all have been fabulous, from installing a pool filter fit for our pool to keeping my pool sparkling clean. I love they are considerate to us having dogs. They text before they get here so I can make sure dogs are inside and they always close my gate. read more

Murdock Pool Service - Pool Cleaners Near Me

Brett helped me with filter cleanings several times and I highly recommend him to anyone looking for a friendly and knowledgeable pool guy. He's very responsive and accommodating and not only he did a great job every time I used his services he also provided me great advice that help me keep my pool sparkling. read more

Brett came out last minute on a Saturday to do an estimate for us. He was incredibly knowledgable and stayed over an hour to teach us some basics about our pool, as we are new pool owners. Communication has been prompt. Great first impression and I have full confidence from our interaction and their previous reviews that they do amazing pool care and customer service. read more

Murdock Pool Service has been taking care of our pool for over 4 yrs, but I'm writing this now because they went SO far above & beyond when we had a mudslide into our pool, that I just HAD to give them kudos!!! They're an excellent company with excellent staff! read more

Brett came out, gave me a quote and fixed a couple of issues on the fly on the first call before being contracted. This was substantially more than my current pool service who had lied to me about the condition of my pool filter and the chemistry of the pool. Brett took the filter apart and demonstrated how they were wrong. Honesty is a huge issue in this field - Murdock passed the test. read more

Talked with Brett and he was honest and helpful! Will be using him for new pump system replacement!! ~~ NEW UPDATE ~~ Brett and his team replaced my pump and Motor...They were on time prompt and professional! I would certainly recommend them if you need service!! I will be using them again in the near future for more repairs. read more

Hands down - best pool service, ever! The owner, Brett, is very service oriented and responsive. Caleb, who cleans our pool, is amazing - efficient, thorough, service-oriented, and communicative (always sends a text after service to let me know about the pool condition.) The pool literally sparkles when he's finished. Our auto vac wasn't working properly, and after I tried to intervene with new tires and a hose, it still wasn't doing the job. Caleb took the time to take it apart, diagnosed the problem, and returned with a small interior part to get it back up and running. If you're looking for a pool service - you found it! read more

Brett took the time to troubleshoot with me over the phone and helped me solve my pump priming issue without having to come out and charge. So grateful. Good guy. Will start with him first in future pool needs. read more

Stop reading reviews and hire Murdock Pool Service. From one happy customer, to a future happy customer.

Outstanding customer service from the first encounter! Brett, the owner, is a true professional. He and his staff were friendly, respectful, punctual and responsive. Caleb, who cleaned my pool every week, was amazing! He always texted after he finished to let me know he had been there and the status of the pools health. Even my dog, Dottie, loved him. I could trust that he would take extra care not to let her out of the yard. I'm moving and needed to drain and disassemble the pool. Although, they offer draining services they had never disassembled a pool for a customer. This didn't stop them though! They eagerly pursued and successfully achieved the challenge, and at a very reasonable price. Murdoch's Pool Service is top notch!! read more

Brett is a decent guy. But it's the employees that make or break a business. Brett had a guy cleaning my pool and he was pretty good. After a few months passed he was cleaning the pump basket and forgot to turn the valve to allow water back in. I came home to a pump that had running dry for 8 hours. The guy bought a new pump and installed it but in the process he over tightened the nut and cracked it. At that point it wasn't leaking so Brett and I decided to let it slide. But of course it later started leaking and I had to deal with it on my own. Then there came a new guy. I asked for the first guy back because the new guy wasn't cutting it. So Brett had them team up and told me that the new guy wouldn't be coming alone until he was trained. Two weeks later I saw on my security system that the new guy was alone. And noticed he still wasn't cutting it. I told Brett I wasn't happy and he assigned someone new. This newer guy could be seen on our cameras going in to areas of the yard he had no business going to. I watched and didn't mention the cameras. Just trying to make sure he was doing the job I hired him to do and it was obvious he didn't see the cameras. Some weeks I would send a message after he left and ask if he vacuumed the pool that week. More than once he replied that he had done it the week prior so he would do it again the following week. Of course I would look back at the video from the prior week and see he didn't vacuum then either. When I hired Brett I specifically asked to do my own filter cleaning. As I told him, the main reason was because I didn't want DE from the filters in my back yard. One day I saw them enter my yard. I thought they were just cleaning the pool off schedule. But then I got a bill from Brett. When I asked what the bill was for he said they cleaned my filter. In the end he admitted his fault and didn't charge me for the service I previously asked them not to provide. But I did end up with a bunch of DE in my yard that I was trying to avoid. In the end, Brett is decent but my experience with his company as a whole was unpleasant. I think it could be helpful for anyone considering the company's services. read more

Bret is a fantastic person. He has been instrumental in helping me maintain a clean pool. Love them!

Brett is amazing! He answers his phone when you call which may seem like a quality that should be implied since he's an independent, small business owner, but as we all know that doesn't always happen. He is charming, kind and ready to work hard on getting pools clean. Thanks Brett! read more