They were amazing on numerous occasions! Honest and fair - I highly recommend this company to anyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He did an amazing job at a very decent price point. This company earned a future repeat customer. read more

Called and left a message, and received a callback by Kevin within 60s. I was looking for a Pentair wifi part to be repaired, and while Kevin couldn't help me, he was very generous with his time and recommendations. He could have behaved in any number of ways, many of them off-putting, but he was professional and respectful. I appreciate your professionalism, Kevin. Thank you. read more

Great service!! Kevin is attentive and understand needs and wants. Think about this, you swim in your pool and want it clean and running right, right? Your kids are in the pool too, if you have them and you want them to enjoy a clean running pool so it should be serviced with your best interests in mind. Well that's what Kevin does. Let's face it , pools aren't cheap and he has never done me wrong. A million pool service companies but I only trust one. This one. Thank you!! read more

Lance is very knowledgeable and would highly recommend him if you are experiencing any issues with your pool or spa.

Kevin inspected the pool that I bought and was incredibly helpful on explaining how everything works, realistically how long various parts would last, and working with the seller's agent to explain things. It was ~$300 for an inspection and was well worth it as we got about $1,500 in seller credits. I also chatted with other pool inspectors in the area and Kevin's price was much more reasonable and he was way more direct on explaining things and getting the inspection done quickly. After we bought the house, I was looking to maintain it on my own and Kevin graciously spent a couple hours on the phone explaining the chemicals and basic pool chemistry. I cannot recommend Kevin and Pro Touch Pools enough! Professional, no BS, and overall a great guy! read more

Lance did a great job diagnosing why my pump motor wasn't running. I highly recommend this pool repair company.

These guys are great! Super responsive, reliable, knowledgeable and reasonable. I highly recommend them. We feel confident our spa is being taken care of really well! read more

I submitted a request through Yelp as a project out to numerous Pool companies. ProTouch was the only one that gave me a phone call vice sending the preplanned response in text. They asked a lot of good questions and came in with a very reasonable quote for installation of a pool light. The old pool light was no Daisy to remove but Lance from Protouch pools never gave up. High-quality results and really great service and a terrific value read more

Protouch Pool Services - Pool - Pool & Hot Tub Service Near Me - San Diego, California

See all

Quick reply and extremely helpful over the phone. Tried to help me trouble shoot first. Will definitely be using Kevin and Protouch in the future. read more

Protouch Pool Service is great! Alan came to check our pool. Since it is an above ground pool, Protouch does not provide maintenance services for it. However, Alan went above and beyond to check several chemical indicators and answered many of our questions. He is very knowledgeable. His advices are greatly appreciated! read more

I called Protouch today and Kevin answered right away. I'm currently in the process of selling my house which has a large pool in the back yard. I called to get an inspection done because I wanted to be proactive with potential buyers and let them know the condition of the pool. It's an older pool but has been very well maintained. Since we live in CA, clearly the concrete around the pool had some cracks around it and settling over the years. Kevin provided a verbal inspection and was 100 honest and articulate when he was letting me know what he saw. Kevin gave me solid feedback as well as suggestions being the seller. He also provided me with honest things I can do and say to potential buyers. Kevin was extremely knowledgeable and professional and I would highly recommend anyone looking for inspection services to reach out to Protouch. read more

Protouch Pool Services - Protouch provided me with an honest and helpful inspection of my pool. - Pool & Hot Tub Service Near Me - San Diego, California

Lance did a fantastic job installing our new pool filter. He was very courteous and installed the filter fairly quickly. The value was excellent. I definitely will be using them for future pool services. read more

We have used Protouch twice. Lance installed a new heater last year to replace a non-working one. Our previous pool service had (not Protouch) quoted the same heater and installation at an unreasonable price. We bought the heater from Protouch. Lance did the install work professionally and explained the operation of my pool with the new heater. This week we called Protouch for a stuck pool pump basket lid. Lance came out and quickly removed the stuck lid. While onsite Lance repaired a slow leak of a fitting on the same pump. We have owned different pools over 20 years and done many repairs during that time. I'm happy to have found Protouch for our repair needs. Easy to recommend them. read more

I run a short term vacation rental business and needed quick service. Kevin answered my phone call immediately at the end of the day on a busy Monday. He spoke with me at length about my pool heater malfunctioning. I was so grateful for Kevin's quick response, willingness to help and expertise. He was able to send Lance out first thing next day to assess and repair my pool heater. I have a regular pool maintenance service, but this was beyond their scope. Lance came out asap as promised the next day. I was immediately impressed with his excellent communication, professionalism and attention to detail. Lance walked me various options over the phone. Also impressive was Lance's honesty and integrity. He walked me through a few repair options and did not try to upsell me. I had previously contacted another repair service who suggested that I purchase a brand new pool heater all together. Lance was able to repair the heater quickly and efficiently at a reasonable cost. Protouch Pool Services will be my first call if any pool repair issues that may arise in the future. Highly, highly recommend Protouch! Thank you, Kevin and Lance! read more

Put in a request for a quote via email, Kevin responded with a phone call. He was SUPER informative. His knowledge is way above average and he took time to make sure I understood what he was explaining.. He helped me with getting my chemistry straight over phone. Politeness, knowledge, and willingness to help goes a long way. Next time I have an issue I will be calling pro touch to fix what ever problem comes up! Thanks again! read more

Friendly, professional service & a fair price. I contacted ProTouch via Yelp to replace a variable speed pool pump. Lance responded immediately & answered all my questions. He also emailed an estimate with pricing and 3-year warranty info. I looked up the licensing for all the companies Yelp recommended, and Protouch was the only pool contractor that's actually licensed & bonded by the State License Board. Even though I received a couple cheaper quotes, I felt more comfortable hiring a licensed professional, since the installation requires electrical & plumbing work. Lance sourced the Pentair Intelliflo equipment I wanted, then scheduled an appointment that same week. Lance not only installed the pool pump, he also programmed the user-friendly pool settings. Easy peasy! It's been a week since the installation & the pool is running better than ever. The new pool pump is not only energy efficient, it's also so quiet that I wouldn't know it's running except for the waterfall features that cascade into the pool. As a matter of 100% transparency, I'm not a professional reviewer & didn't receive any discounts, payments, or benefits for writing this review. I'm just another very happy pool customer. read more

See all

I cannot recommend Lance highly enough. We called him with an issue about our pool heater and he walked us through some remote diagnostics, telling us how to do a filter purge, working from video and photos to see if we could solve the issue ourselves. When that failed, he came out and spent well over an hour and replaced a pressure valve and when that did not resolve the issue, did not charge us for it, though he left it in. He then coordinated with the manufacturer rep to get us warranty service and gave us next steps to resolve the issue. Despite all the time and energy he invested (not to mention the material costs of the pressure valve) he only charged us the standard visit charge. Bottom line: he is your advocate and has a rare sense of integrity, all the more so these days. read more

To drain our spa, clean it and get it chemically balanced. He was extremely knowledgeable, helpful, and gave me insights on taking care of the spa. I could not have been more pleased with the service. I got I highly recommend Protouch Pool Services to everybody.. read more

My pump was kaput and I needed it replaced quickly before I left town. Lance took care of it promptly. Great service and great folks. Highly recommended. read more

So far a great and friendly pool service people are friendly and knowledgeable. I think they will be great they seem to be very knowledgeable. read more

I called in to ask some questions about our fountain. Kevin was quick to respond to all of my questions and provided some great advice. You can tell he genuinely cares about his customers and we hope to work with him soon! read more

We just moved into the area and this is our first time having a pool. I mention that we just moved to the area because that means that I don't have a deep network to pull from for advise on pools. We met Kevin from Protouch and he was super super nice to us. He gave us the skinny on what our equipment was, how to take care of it and what I would need to do to diy take care of the pool balance moving forward. Honestly it's been the least stressful and most helpful interaction we've had since we arrived. Would recommend. read more

Wish I could give them more than five stars! I reached out because I was having an issue with my pool's solar controller. Their staff reached out quickly and the technician actually offered to send me some information to see if I could fix the issue before they needed to come out. The information they sent did the trick and ended up saving me money in the process. Such thoughtful service and I will certainly be back when I need maintenance or repair services! read more

Look no further than Protouch Pool Services! They definitely earned all 5 stars! I called them to get a quote on replacing a pool pump. I spoke with Kevin, the owner and he was very informative and tended to all of my question. He advised I speak with his technician, Lance who would be performing the repairs. Lance is VERY knowledgeable and has about 20 yrs experience. He performed an assessment over the phone and gave some options based on my situation. After receiving a quote with a reasonable price, I committed to the repair. Lance was very quick with the installation and even discovered some misconfigurations with my pool heater wiring that I wasn't even aware of which could have cost me my heater! Lance went above and beyond with his service and was always available for any questions I had. I highly recommend these folks for all your pool repair needs! read more

Kevin, owner, gave me the HONEST advice to fire my current pool guy because his pool chemistry was all wrong causing scaling/calcium buildup on my pool floor. He spent a lot of time talking to me and giving me advice. I immediately fired my current pool guy after talking to him. I really appreciate his honest advice and wish he could clean my current pool. He said he will be cleaning pools again in about another month from now. I liked Kevin a lot and wish I could hire him now to do pool cleaning! read more

Wow. I just got off the phone with Kevin who spent an insanely long amount of time explaining how to take care of my hot tub. He unfortunately doesn't service my area of town, but that did not stop him from teaching me how to take care of my hot tub on my own, giving me the names of the products and the explanation of the procedures. He was so generous with his time, giving me advice and listening to my questions. Very, very impressed with this business and with Kevin. Much gratitude, Kevin! read more

Protouch guys are deserving of 5 stars. They are responsive and even more important, knowledgable. Lance was impressive and helpful with his experience and ease in repairing various repairs that my pool needed. I highly recommend them for fair prices and excellent service. read more

Jordan our pool care tech is nice,and does a good job. Very reliable. The pool looks good, with no algae problems since we started using them. read more

Great company, responded quickly to my issue with my spa. Jeff had it up and running within a few days. I would definitely recommend them for all your spa and pool needs. read more

Protouch offers great service and they are very professional. I really like their email with pictures they send after each service showing the quality cleaning and the closing of all gates. Their cost is also reasonable. We've had 3 other service companies in the past with lower and higher cost, but don't compare with Protouch for service, quality and communication skills. Allan Bannister, the service manager, also has great communication skills. read more

Excellent service and repair of our pool equipment by Lance. We highly recommend Protouch and their technicians. read more

Integrity. Kevin couldn't take our job but went out of his way to immediately call and provide recommendations, and references that could complete the work. He didn't have to but did nonetheless. Thanks Kevin! read more

My pool pump died and I was dreading having it repaired or replaced considering I barely even use my pool. I contacted ProTouch and spoke with Kevin and he assured me that Lance was the person to come and fix this issue. Lance provided several options and made the recommendation for what he feels would best serve my pool needs. My pool has never been cleaner and I'm happy that I didn't have to shell out thousands of dollars for a pool I barely use. read more

I had Kevin inspect the pool of a house I am buying. He was extremely thorough and informative. He explained what he was inspecting and why, any issues he found, and how I could handle them myself. He did not try to up-sell me, and was completely willing to explain tricks-of-the-trade to me for my own benefit for free. He did all of this for a super competitive price, much better than competitors, and even better than I was expecting. I would highly recommend him and will definitely go back to ProTouch for any future pool issues that arise. read more

Great company. They replaced my spa heater and did a terrific job. Lance is very professional and knowledgable. They were so impressive I've signed them up to do weekly service. Highly recommended. read more

Our pool heater stopped working and got in touch with Protouch Pool Services. Lance came out, quickly diagnosed the problem, and replaced the heater's control board with one he'd brought with him. He also fixed another problem with the system. This company is great! I highly recommend them for any pool service you need. read more

FANTASTIC! I called Kevin about a suspected problem with my pump. Instead of selling me a pump that I didn't need, he walked me through on the phone to diagnose the problem, which was a small air leak in the filter basked area. He spent a fair amount of time with me on the phone, FOR FREE, and I could tell that he is SUPER knowledgeable in the pool biz. SUPER HONEST and over-the-top helpful. I would HIGHLY RECOMMEND!!! read more

I'm so glad that I called Protouch Pool Services. They responded very quickly, and it was instantly clear that they were experts in their field. Lance came out to replace our pool light, and he did an excellent job. He squeezed us in at the last minute despite his busy schedule, and he was so accommodating. He gave us his honest feedback and advice, and I really appreciated his candor. When he came to our house, he went above and beyond by not only fixing our light, but giving us advice on how we could save some money when it came to our overall pool maintenance! He is amazing!! Protouch Pool Services is extremely reliable, honest, and they charge reasonable rates. They are my go-to pool service company in the future!! Highly recommend! read more

Needed a new pool service company- Kevin came out and showed me everything that the last guy was doing wrong. My pool was green and cloudy and I was fed up. In less than a weeks time Lance installed a new filter and my pool is back to it's beautiful self. They respond quickly and zero pressure- very pleased. read more