I'm trying to cut and paste our conversation however, ... I asked for a weekly cleaning quote, Dan…read moreR. wrote and asked me to be ready to provide my credit card number on Monday to his office. I asked why I would be giving my credit card number if there is no quote or agreement to do business. He responded to say they will not come out and give me a quote without me FIRST giving them my credit card information!!!! Buyer beware. Most companies don't charge for a quote! Seems shady.

My power pack for the Salt Chlorinator was deemed to be broken by the technician, I was quoted over…read more$1500 for a new power pack. While I was at Leslie's Pool Supply to buy a new Power Pack for $449.99, an experienced pool guy, asked me about the fuse in the old power pack, I confessed I did not check it. When I returned home, I found that indeed the fuse had blown. I went online to Amazon and purchased 18 fuses for $6.99. That was my problem. So essentially, I bought a 40-cent part to fix the problem. I definitely would NOT recommend Distinguished Pools.

We had our pool project started in March 2020 and finished on January 2021. We dealt with Steve…read morewho was great and knowledgeable. Everything started amazing excavation was done in 2.5 days and they were able to work on a small space. Our issues happened when new subcontractors switched around. The scheduler Lulu dropped the ball on every step possible. The shotcrete people drained the cement mixer rubble on the HOA storm drains. They were suppose to dump chemical water onto the sewer pipes but dumped it in storm drain instead. Our first Flagstone/Tile guy did nothing for 3 weeks and that delayed the project. The new Tile/ flagstone guy did ok work but he buried 1200 lbs of cement and rocks debris in my planter boxes which I had to dig out. They almost forgot to install overflow connection until I pointed it out. The overflow connection was poorly done and takes forever to drain. The pebbletec vendor cut pipe from our auto filler and sprayed over it. it took over a week to locate filler and drain hole and they had to drill leavingcrap load of debris and having to drain 2000 gallons of water. The final inspection took 1 year to complete due to vendor not scheduling. There are a few finishing touches that were missed. Over all I am happy with my pool but I feel like I did a lot of over sight that the general contractor should have done. There should have been someone that visited the site on a weekly period. You have to be vocal and look over the subcontractors shoulders. Sadly they are just doing this for dollar and sometimes very little thought process. My control panel is free standing almost in the middle of our deck I am not sure why I was not consulted where I would like the panel, I would have gladly had it mounted to the house outside wall like a circuit breaker panel. Like I said I am mostly very happy but that was because I had to take matters into my hands.

Padre pools had been our vendor for a few years and it really harmed our community and pool…read more Brickrow Management referred them to us and it ended up being a nightmare. We had two weekly visits assigned per our contract along with many of the standard items such as vacuum, skim and scrub the walls. They would check chemicals and that's about it. Management is absent and the techs do whatever they want, which is nothing much. Our pool was always filthy, had been shut down a few times by the city and their price gouging on repairs were astronomical. Organization and standard cleanliness is not part of their program as they had literally used our poolroom as a dumpster and staging place for old parts and trash. The best part of Padre was getting rid of them. I highly recommend looking for another pool service or terminating them if you currently use them, as if you try and even work with them on contract related requirements, they literally refuse to comprehend customer service and quality of work.

I had an interaction with the owner Ken this morning that was downright rude, unnecessary and lends…read morezero support to his website claims of customer service and family friendly service. Ken came to clean the neighbors pool. The neighbor has room for about 8 cars / trucks in their driveway. Instead of Ken parking in the customers driveway or on the main street, Ken chose to park behind my driveway and make it difficult, if not impossible, for us to exit our driveway while his truck was parked behind it. As the Neighbors had just moved in, I *assumed* that Ken would be back and apparently didn't know he was 1) parked in a NO parking Alleyway; 2) blocking us in which could result in damage to my vehicle or his; and 3) it's garbage day and our garbage and the neighbor's garbage would not be picked up while his truck was blocking and parked in the NO parking alley. I'm not sure what was wrong with Ken today, but he literally said "I call Bullshit" that this is an alley and that I can't park here - and insinuated - you should be able to maneuver out of your driveway. I've lived here for 12 years. The Alley is not a public street because it is not WIDE enough to be a public street. Hence why it is a no Parking Alley. When I suggested he actually park in the neighbors driveway - which had PLENTY of room - he asked if he was "allowed" to park in their driveway???? Given the choice of parking behind a someone's driveway - potentially setting him and us up for accidental damage to our vehicles or actually parking in a clients driveway - his choice was to swear at me, basically call me a liar and be exceedingly rude.... Yep - this is a guy who takes customer service seriously, right ?

Happy with our pool service. We've used this company since we moved into our house with the pool 4…read moreyears ago. Ken and his crew are reliable, friendly and fair!

Dan recently helped me with a pool heater connectivity issue and was so patient walking me through…read moreall the steps. He is super knowledgeable and professional. Highly recommend!

I contacted H2O So Clean Pool and Spa Services originally for a drain and acid wash on my pool,…read moreconverting my pool to salt, and replacing the new filter and gas heater from 1987 with an electric heater at my new home in Paradise Hills / Bonita thinking that was all I needed. I had reached out to several other companies with no success, one being overwhelmed and confused. Other companies made it seem like my job was too small for them stating they only do "the big jobs." So I was looking for someone who knew what they were doing and wasn't going to treat me like my job was too small. I am happy to say I found that in Daniel and H2O So Clean Pool and Spa Services. Daniel went into great detail about all the above items taking the time to explain the pricing and costs vs. benefits. He came by while the house was still in escrow to look over everything and explain what could be salvaged and what needed to be replaced. He sent a thorough summary from his visit along with quotes for each item and options recommended. He further simplified everything by breaking down what were "needs" and what were "wants" and educated me in the process. Absolutely incredible! Daniel advised me that the filter and pump could be salvaged, but that the heater needed to be replaced. He explained why the pool should not be acid washed as it was painted and the paint was already starting to peel off. He identified some safety hazards in that the pool drain cover was missing and the spa one was broken. He connected me with a referral and they worked together to resolve the issue as inexpensively as possible with Daniel installing the spa one - in my freezing cold spa. Daniel's crew even dove down the bottom of the pool to try and install the pool drain cover to save me some money, but unfortunately a pneumatic drill was needed to get the new one in so his referral ended up taking care of that for me! I am so relieved that is also being taken care of now by his first referral. I wound up going with Daniel's recommendation for: -New gas heater -Full automation of the system instead of the existing time clock -Phone, tablet, Alexa, Apple watch App -New light to replace a broken one and addition of a color LED bulb -Pool Cleaner -Vac-mate so that my skimmer could be split for the cleaner to work cleaning the bottom of the pool and the skimmer to work cleaning the surface of the water -Timer to turn the fill into semi-automatic instead of fully manual -Some miscellaneous parts that were broken Per his recommendation I held off on: -Filter - he cleaned it out and revived it with a few inexpensive parts -Pool pump - mine was working and I have solar panels, so upgrading to a more efficient variable speed pump wasn't as much of a concern Unfortunately there was a leak in the plumbing from the spa to the equipment. We had hoped it was just a blockage and Daniel tried valiantly to clear it first. Ultimately, Daniel's crew was able to diagnose the leak and took a video so I could present it to my home warranty to get it fixed. I am so happy his referral for this will repair this next week. Unfortunately Daniel does not perform weekly service in my area, but he was able to hook me up with a great referral for that too. It was a pleasure working with Daniel to bring my pool back to life! He always responded quickly and was very appreciative of the opportunity for the work as well as being very mindful of my project budget.

We couldn't be happier with our pool! From start to finish, the Catalina Pools team made the entire…read moreprocess smooth and enjoyable. They were incredibly helpful, responsive, and guided us through every step. The pool turned out better than we imagined, and we absolutely love it. We had an automatic cover installed and it was definitely worth the investment. It has been a great addition and gives us extra peace of mind and convenience. Also, they fit the equipment in a tight space, when other builders wanted a huge amount of space dedicated to the equipment (worth it if you live on a smaller lot) Catalina Pools built us a quality pool and the team truly cares about their customers. Thank you for helping us create a backyard we will enjoy for years to come!

Worked on my house and had very bad breath!smelt my house up pretty bad!!! Wouldn't recommend if…read moreyou want a clean job, would recommend if he took a shower

I have been trying to troubleshoot a leak in our pool for several months on my own. I knew that the…read moreaverage price for leak detection runs $500 and I was trying to narrow down the leak myself in the hopes of avoiding that high fee. After a couple of months I was able to isolate the problem to the skimmer but knew that was only as far as I could take it so it was time to call in the experts. Finding companies that do this type of work in San Diego is virtually impossible. One company wanted to go straight to replacing the skimmer ($1600-1800 estimate). Another wanted to go straight to a "throat foam injection $500" and then replace with new skimmer if that procedure didn't work. All my online research indicated that those were last resorts so I kept up with my calls, none of whom returned them! Then I got hold of Joe at Griffith Pools, whose DBA is Pacific Oasis Pools...one and the same. Since I had isolated the problem to the skimmer he agreed to reduce his troubleshooting rate considerably. Once eyes were on target he was able to quickly ascertain that the leak was in the equalization side of the plumbing and that the fix was not only easy but cheap! I was thrilled. Joe was extremely professional and knowledgeable about all the pool equipment. I now have a go to guy if any other pool problems arise (fingers crossed this won't happen).

Joe is an exceptionally skilled artisan. He obviously takes pride in his work and the results are…read morenothing short of stellar. He provided a reasonable quote and quickly got us into his schedule. It was a pleasure to have him at our home.

Awesome job Chris is the best A+ Great Job. Great value…read morefixed my pump motor in no time at all

Chris is fantastic. We have used Reliable pool care going on 7 years now and I am a HUGE fan. Chris…read moreis honest, funny, knowledgeable and very helpful. He even brings doggie treats for our little dachshund. He's installed a new heating system and new filter system over the years as ours were as old as the pool (1955). Chris is affordable and is a reliable, just like the name of his company. I would HAPPILY recommend Reliable Pool Care to anyone who has a pool. Thanks Chris for keeping my pool clean and healthy. My sister, my friends and my husband and I thank you!

I just started New weekly service with Paradise pools, they are amazing, they are thorough. I wish…read moreI found them a long time ago.

Perfect service and very quick response! They always give me a great service at the first time and…read moreI am glad to choose them to remodel my pool.