I'm trying to cut and paste our conversation however, ... I asked for a weekly cleaning quote, Dan…read moreR. wrote and asked me to be ready to provide my credit card number on Monday to his office. I asked why I would be giving my credit card number if there is no quote or agreement to do business. He responded to say they will not come out and give me a quote without me FIRST giving them my credit card information!!!! Buyer beware. Most companies don't charge for a quote! Seems shady.

My power pack for the Salt Chlorinator was deemed to be broken by the technician, I was quoted over…read more$1500 for a new power pack. While I was at Leslie's Pool Supply to buy a new Power Pack for $449.99, an experienced pool guy, asked me about the fuse in the old power pack, I confessed I did not check it. When I returned home, I found that indeed the fuse had blown. I went online to Amazon and purchased 18 fuses for $6.99. That was my problem. So essentially, I bought a 40-cent part to fix the problem. I definitely would NOT recommend Distinguished Pools.

Been with Best Pool Service for over 2 years, Dane has been doing the chemicals plus cleaning the…read morecartridges of our pool since the beginning. He is always on time, texts before arriving and makes sure the pool is sparkling clean while taking the time for a short chat from time to time. And... did I mention fun and good looking too, I did not? Then I won't to keep it professional!

I moved into my current house about two years ago and have had two pool repairmen - the one the…read moreprevious owner had and one that was recommended. Everything was going fine. Unfortunately our last provider sent a newer tech for a couple of weeks who may not have had proper training and caused a few continuous issues with our pump/pool. After 2-3 weeks of water problems (cloudy and algae), there wasn't much done by the company I had. In an effort to resolve the issues and avoid any major problems, I decided to reach out to a new company. I just googled and called the first one. I spoke with Marco who was eager to help me figure out what I could do while I get a new tech in. He asked me several questions and had me check our pump, telling me exactly what to do. Within 10 minutes, he explained what the problem was and what next steps I needed to take. Unfortunately for me, this company is out of my service area, but even after knowing my location, Marco still took time to help me, answer all my questions, and explain what I could do. Anyone looking for a service company in San Diego should really consider these guys.

Super company, cant say enough. Immediate response, easy to work with, fair price. Results…read moreexcellent Now they service my pool weekly--Im super happy with them!

This company is dishonest and rude and I feel I should warn anyone who is considering using them…read more We were quoted $190 per month and have paid an average of $528 per month ($3170 for 6 months). They auto charged whatever they wanted on our card. 6 months ago we hired Simpson Pool after they came out to the house house, looked at our pool and quoted us $190 per month for weekly cleaning. Our first bill was $263. No warning about the price hike! We asked why the invoice was higher than the quote and they said "it's taking longer than we thought". Then they tell me if I want to get the price down to what I was quoted, we can buy a pool vacuum from them since ours "wasn't working." We agreed, weren't given any options for the vacuum and received a charge of nearly $600. Our bill never went down. When I asked they were super aggressive and rude in their emails, telling me I am wrong, telling me to "look at my invoice again because they are charging $255, not $263 (completely false and irrelevant)." The rude and dishonest interactions with this company and their auto charging whatever they decide deserves this review so hopefully no one else will experience this. To top it all off, after I put my foot down and didn't respond to another $577 charge for equipment (because ours is only 2yrs old) .. they sent me a generic email saying "we are no longer servicing your pool because we are condensing our routes." What a blessing that its over now and our new guy is great and charges $160 per month. Run as fast as you can from this company!

this pool services the sofi complex in Poway. They are garbage. Not only do they have terrible…read morecustomer service, but just today they were caught yelling at residents for self testing the pool that they clearly do not take care of. Not only was our pool shut down by the health department and possibly will be again for poor upkeep, but we have sat to watch this individual "clean" the pools... Barely doing anything at all. The filters are hardly ever checked - let alone cleaned, half the time they don't even test the chlorine, and when we do before and after he leaves... There is no change. skimming the pool? if he feels like it. The pompous attitude expressed by this person is atrocious. The latest comment? " well the pool is safe enough for my kids so whatever". I do not recommend this pool to be used for commercial, personal or any other use. I'm wondering if they are even this point to do the job they are supposed to be doing.

Absolutely flabbergasted that this company is in business. The pool they are servicing has been…read moreshut down by the city health department and the chemical balances are worse every day. The employees are not knowledgeable in any way and I would expect them to bankrupt from negligence lawsuits before ever learning how to properly maintain a pool. Absolute waste of time and money - hire elsewhere.

We had our pool project started in March 2020 and finished on January 2021. We dealt with Steve…read morewho was great and knowledgeable. Everything started amazing excavation was done in 2.5 days and they were able to work on a small space. Our issues happened when new subcontractors switched around. The scheduler Lulu dropped the ball on every step possible. The shotcrete people drained the cement mixer rubble on the HOA storm drains. They were suppose to dump chemical water onto the sewer pipes but dumped it in storm drain instead. Our first Flagstone/Tile guy did nothing for 3 weeks and that delayed the project. The new Tile/ flagstone guy did ok work but he buried 1200 lbs of cement and rocks debris in my planter boxes which I had to dig out. They almost forgot to install overflow connection until I pointed it out. The overflow connection was poorly done and takes forever to drain. The pebbletec vendor cut pipe from our auto filler and sprayed over it. it took over a week to locate filler and drain hole and they had to drill leavingcrap load of debris and having to drain 2000 gallons of water. The final inspection took 1 year to complete due to vendor not scheduling. There are a few finishing touches that were missed. Over all I am happy with my pool but I feel like I did a lot of over sight that the general contractor should have done. There should have been someone that visited the site on a weekly period. You have to be vocal and look over the subcontractors shoulders. Sadly they are just doing this for dollar and sometimes very little thought process. My control panel is free standing almost in the middle of our deck I am not sure why I was not consulted where I would like the panel, I would have gladly had it mounted to the house outside wall like a circuit breaker panel. Like I said I am mostly very happy but that was because I had to take matters into my hands.

Padre pools had been our vendor for a few years and it really harmed our community and pool…read more Brickrow Management referred them to us and it ended up being a nightmare. We had two weekly visits assigned per our contract along with many of the standard items such as vacuum, skim and scrub the walls. They would check chemicals and that's about it. Management is absent and the techs do whatever they want, which is nothing much. Our pool was always filthy, had been shut down a few times by the city and their price gouging on repairs were astronomical. Organization and standard cleanliness is not part of their program as they had literally used our poolroom as a dumpster and staging place for old parts and trash. The best part of Padre was getting rid of them. I highly recommend looking for another pool service or terminating them if you currently use them, as if you try and even work with them on contract related requirements, they literally refuse to comprehend customer service and quality of work.

I have used Joe in the past. This time I needed my pool acid washed, Joe came out and had it done…read morein a few hours. The pool looks brand new!! I would highly recommend Joe for any type of pool service. Fantastic job and a great value. Thank you Joe!!!

EXPERT. Joe has specialized training and experience with swimming pool equipment, plumbing and…read moreconstruction. His practice of Customer Service is keep it simple and smile. Joe came to my great benefit to help plumb and connect almost 400 ft.² of copper solar water heating panels to the pool and to the pump. Time and again he made suggestions about the design and construction that were important and incorporated. Thanks, Joe.

So far we have had great service from Brian and his team. They respond quickly, and have come out…read moreand done what they said they would do... and on time! Very kind and patient as well!

Brian has been great! Everytime we come across an issue he…read moregoes out of his way to service us. Pools and spa are always clean and surrounding areas thanks to brian and his crew. They are always here to assist from Pumps to many other requests. We are truly happy with the service!

Payan Pool Service has been servicing our HOA for one month. It is a step function improvement…read more They are knowledgeable and communicate any necessary repairs. Rudy at Payan performed a repair today. The water had been previously shutoff, and after the repair he turned the water on. It created a "rushing" water noise unrelated to the repair. He contacted me and about the unrelated issue and resolved it.

Payan Pools did a great job helping me with my Jandy Saltwater System that was acting up. We got a…read morewarranty through the manufacturer and they installed it for me. The manager Kris is awesome and will make sure you are taken care of. Highly recommend this company