Dan recently helped me with a pool heater connectivity issue and was so patient walking me through…read moreall the steps. He is super knowledgeable and professional. Highly recommend!

I contacted H2O So Clean Pool and Spa Services originally for a drain and acid wash on my pool,…read moreconverting my pool to salt, and replacing the new filter and gas heater from 1987 with an electric heater at my new home in Paradise Hills / Bonita thinking that was all I needed. I had reached out to several other companies with no success, one being overwhelmed and confused. Other companies made it seem like my job was too small for them stating they only do "the big jobs." So I was looking for someone who knew what they were doing and wasn't going to treat me like my job was too small. I am happy to say I found that in Daniel and H2O So Clean Pool and Spa Services. Daniel went into great detail about all the above items taking the time to explain the pricing and costs vs. benefits. He came by while the house was still in escrow to look over everything and explain what could be salvaged and what needed to be replaced. He sent a thorough summary from his visit along with quotes for each item and options recommended. He further simplified everything by breaking down what were "needs" and what were "wants" and educated me in the process. Absolutely incredible! Daniel advised me that the filter and pump could be salvaged, but that the heater needed to be replaced. He explained why the pool should not be acid washed as it was painted and the paint was already starting to peel off. He identified some safety hazards in that the pool drain cover was missing and the spa one was broken. He connected me with a referral and they worked together to resolve the issue as inexpensively as possible with Daniel installing the spa one - in my freezing cold spa. Daniel's crew even dove down the bottom of the pool to try and install the pool drain cover to save me some money, but unfortunately a pneumatic drill was needed to get the new one in so his referral ended up taking care of that for me! I am so relieved that is also being taken care of now by his first referral. I wound up going with Daniel's recommendation for: -New gas heater -Full automation of the system instead of the existing time clock -Phone, tablet, Alexa, Apple watch App -New light to replace a broken one and addition of a color LED bulb -Pool Cleaner -Vac-mate so that my skimmer could be split for the cleaner to work cleaning the bottom of the pool and the skimmer to work cleaning the surface of the water -Timer to turn the fill into semi-automatic instead of fully manual -Some miscellaneous parts that were broken Per his recommendation I held off on: -Filter - he cleaned it out and revived it with a few inexpensive parts -Pool pump - mine was working and I have solar panels, so upgrading to a more efficient variable speed pump wasn't as much of a concern Unfortunately there was a leak in the plumbing from the spa to the equipment. We had hoped it was just a blockage and Daniel tried valiantly to clear it first. Ultimately, Daniel's crew was able to diagnose the leak and took a video so I could present it to my home warranty to get it fixed. I am so happy his referral for this will repair this next week. Unfortunately Daniel does not perform weekly service in my area, but he was able to hook me up with a great referral for that too. It was a pleasure working with Daniel to bring my pool back to life! He always responded quickly and was very appreciative of the opportunity for the work as well as being very mindful of my project budget.

MV Dream Pools did a fantastic job remodeling our pool. Our pool's surface had been chipping and…read morecracking since before we bought our house. The concrete around our pool was also settling and cracking and ugly. Now our pool looks amazing! New marble coping. Great concrete around the pool! Beautiful blue pebble surface. Matt, the owner of MV Dream Pools, was honest and easy to work with. I appreciate that he showed up on site every day to make sure the job was going as planned. I also appreciate that we paid for the project a section at a time as each part was completed (rather than all up front). I highly recommend MV Dream Pools if you're looking for excellence, professionalism, and value in your pool project.

Total pool and spa redo. Removed plaster and coping. New controller and heater complete with…read moreWiFi. Matt MV Pools is the way to do it. Attention to detail, schedule and budget. Any question or minor problems and he is on it. The finished product is amazing.

So far we have had great service from Brian and his team. They respond quickly, and have come out…read moreand done what they said they would do... and on time! Very kind and patient as well!

Brian has been great! Everytime we come across an issue he…read moregoes out of his way to service us. Pools and spa are always clean and surrounding areas thanks to brian and his crew. They are always here to assist from Pumps to many other requests. We are truly happy with the service!

Cannot recommend Fusion enough. We had a big pool remodel and backyard concrete done by Fusion and…read morewe couldn't be happier. This company is run by Eric who is a complete professional and his crew (led by foreman Miguel) worked SO HARD we were blown away. They were here every day even weekends when they had work to do and the whole job only took 4 weeks. Now we have a beautiful new pool that looks like it belongs in this decade not the 90s!

Probably good. But definitely at the top end of the price scale. Only a quote and not hired. Of…read more6 quotes by far the highest. So i give them 5 stars because i am sure they are good and that allows them to price at that level.

Payan Pool Service has been servicing our HOA for one month. It is a step function improvement…read more They are knowledgeable and communicate any necessary repairs. Rudy at Payan performed a repair today. The water had been previously shutoff, and after the repair he turned the water on. It created a "rushing" water noise unrelated to the repair. He contacted me and about the unrelated issue and resolved it.

Payan Pools did a great job helping me with my Jandy Saltwater System that was acting up. We got a…read morewarranty through the manufacturer and they installed it for me. The manager Kris is awesome and will make sure you are taken care of. Highly recommend this company

I had an interaction with the owner Ken this morning that was downright rude, unnecessary and lends…read morezero support to his website claims of customer service and family friendly service. Ken came to clean the neighbors pool. The neighbor has room for about 8 cars / trucks in their driveway. Instead of Ken parking in the customers driveway or on the main street, Ken chose to park behind my driveway and make it difficult, if not impossible, for us to exit our driveway while his truck was parked behind it. As the Neighbors had just moved in, I *assumed* that Ken would be back and apparently didn't know he was 1) parked in a NO parking Alleyway; 2) blocking us in which could result in damage to my vehicle or his; and 3) it's garbage day and our garbage and the neighbor's garbage would not be picked up while his truck was blocking and parked in the NO parking alley. I'm not sure what was wrong with Ken today, but he literally said "I call Bullshit" that this is an alley and that I can't park here - and insinuated - you should be able to maneuver out of your driveway. I've lived here for 12 years. The Alley is not a public street because it is not WIDE enough to be a public street. Hence why it is a no Parking Alley. When I suggested he actually park in the neighbors driveway - which had PLENTY of room - he asked if he was "allowed" to park in their driveway???? Given the choice of parking behind a someone's driveway - potentially setting him and us up for accidental damage to our vehicles or actually parking in a clients driveway - his choice was to swear at me, basically call me a liar and be exceedingly rude.... Yep - this is a guy who takes customer service seriously, right ?

Happy with our pool service. We've used this company since we moved into our house with the pool 4…read moreyears ago. Ken and his crew are reliable, friendly and fair!

Regret !!I I should have chose a different pool company. The common themes from other customers are…read moreconsistent. Poor/ inconsistent communication, damage to our residence / property, trash and debris left for weeks, failed inspection due to safety related corners being cut, arbitrary price changes and more. For example: a safety mechanism to prevent electrical shock was not completed to code. I was told to lie in order to pass inspection. We failed inspection. I have the video ! A unilateral price change was decided by Lacy and I was expected to sign and agree without consult. The contracted electrician left the electrical box wide open during a storm. A heavy amount of rain filled the inside of the electrical box and on the breaker. (Pictures attached) . The trencher recklessly damaged a gas line and electrical conduit instead of lifting the lines out of the ground. (I have the videos) A window was broken by workers. Not only was I not told about the damaged window - it took close to 6 months of repeated requests to have it repaired. Over 6 missed "replacement appointments ". Ultimately the replacement window was broken. My concrete driveway was snapped. I was told that it would be repaired. Later that changed full circle. In February, I asked for arbitration for the unresolved issues. Now after almost 2 months of stalling - still no arbitration. Things fell apart after the initial sale. I should have questioned their ethical frame work when the process started out with a request to back-date the contract. It only got worse. Sadly, I have more examples of poor workmanship if needed. This pool project that has begun in August 2025 is still not complete. With all of these major problems before the pool is complete - do you think they will stand behind their product after it's complete ? Choose wisely, I didn't.

I am have a complete pool and deck remodel and the project is moving slowly. As the commutation is…read morelacking. They are good a collecting a check and the work they do in good just may never get complete.

this pool services the sofi complex in Poway. They are garbage. Not only do they have terrible…read morecustomer service, but just today they were caught yelling at residents for self testing the pool that they clearly do not take care of. Not only was our pool shut down by the health department and possibly will be again for poor upkeep, but we have sat to watch this individual "clean" the pools... Barely doing anything at all. The filters are hardly ever checked - let alone cleaned, half the time they don't even test the chlorine, and when we do before and after he leaves... There is no change. skimming the pool? if he feels like it. The pompous attitude expressed by this person is atrocious. The latest comment? " well the pool is safe enough for my kids so whatever". I do not recommend this pool to be used for commercial, personal or any other use. I'm wondering if they are even this point to do the job they are supposed to be doing.

Absolutely flabbergasted that this company is in business. The pool they are servicing has been…read moreshut down by the city health department and the chemical balances are worse every day. The employees are not knowledgeable in any way and I would expect them to bankrupt from negligence lawsuits before ever learning how to properly maintain a pool. Absolute waste of time and money - hire elsewhere.