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M V Dream Pools

3.7 (6 reviews)
Closed • 8:00 am - 5:00 pm

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this is not dirt. it is in the plaster. started last summer and the pool was just finished in may 2024. pool maintenance has been constant
Joel S.

This could end up being a novel. We chose Matt for our total pool/ outdoor remodel. Out of 5 pool companies we felt Matt's proposal was fair and he made me feel very confident in his knowledge and honesty. After getting all the bids we had to postpone for a year to save more for the project. When I called Matt the next year I was surprised that the cost on his end hadn't gone up. Turns out he had no work at the time and was happy to get a deposit to start. all was going well it seemed. He started complaining that the pavers I chose were killing his guys because the largest one was 68 pounds. He could have told me that those pavers would be extra to install or I could have chose others. ultimately I don't think they had the expertise to install them because the lippage on them is bad all over. the machine they run over the pavers to vibrate them into the underlying sand apparently picked up small stones from the sand and made scratches in the pavers all over. Once installed they sanded them and sealed with an oil based sealer. My pavers are concrete with no color and Matt told me that there was sand to match the color. Actually it was brown and all the dust was sealed into them and turned them brown streaked and ugly. Matt offered to take $900 off my bill if I would sand off the sealer myself and I spent 4 days on my knees sanding over 600 sq feet of pavers. All throughout the project we had discussed him helping to install the generator for salt conversion and he even had his electrician come out to see the one we purchased to ok it. ( new plaster has to have your pool run with normal chemicals for one month before conversion to salt.) After the plaster was finished and the startup was complete I payed Matt the balance including the $900.00 he had offered to take off our bill for sanding off the sealer myself because we told him that we really needed his help with the salt conversion and installation and we didn't want him to feel cheated. Matt left and when I called to see when he was coming back to do the salt stuff he said get a pool guy and that he never said he'd do that. so I asked when he was coming to clean and seal the stone coping edge he said he wasn't doing it because I was unhappy with the sealer on the pavers. ( two totally different things!). Ultimately I believe what happened is Matt was happy and doing a good job until he had other projects come up and then he resented our job because he took it for less $. called me a perfectionist. Did a total crap job on the plaster. We chose white. It's all lumpy and is now after only 8 months discoloring and looks terrible. I understand that too much calcium chloride added to the plaster can cause this or uneven surface (its very uneven.) too much water in the plaster. I'll likely have to have it emptied and replastered by a professional. Live and learn. I hope this helps . Can't believe I had to give one star just to post!!!

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Cherry Pool Services

Cherry Pool Services

(54 reviews)

After having our new pool for a while we wanted to be able to do more things from our phones,…read moreespecially control the temperature and heating. Glen came out and showed us Poolside Tech which I guess is a newer automation system. This thing is seriously amazing!! I can tell it what temperature I want the pool and it tells me how long its going to take to heat AND about how much I'm going to spend in gas. I had no idea something like this even existed lol. There are a bunch of other things you can control from your phone too and Glen helped us set everything up and showed us how to use it. Very happy we added this. Makes having the pool so much easier especially with kids and knowing ahead of time when to start heating it. Thank you team!

I can't say enough great things about Cherry Pool Service! Glen and his team did an absolutely…read moreamazing job upgrading my entire pool system. They installed a new saltwater pool system, a new pool heater, a variable-speed pool pump, and completely upgraded all of my pool and spa equipment. Everything was done professionally, on time, and with incredible attention to detail. One of my favorite upgrades is the automation system. I can control my pool and spa temperature right from my phone, which is incredibly convenient. Glen also helped install additional outdoor power outlets and connected my landscape lighting so I can control it from my phone or put everything on an automatic timer. It's made a huge difference in both convenience and the overall enjoyment of our backyard. If you're looking for a company to build a pool, remodel an existing one, or upgrade your equipment, look no further than Cherry Pool Service. Glen and his team are knowledgeable, honest, and take pride in their work. I highly recommend them--you won't be disappointed!

M V Dream Pools - poolservice - Updated October 2026

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