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    Sol Pacific Pool Plastering

    4.1 (76 reviews)
    Open • 7:00 am - 4:00 pm

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    Test taken after claim of chemicals added shows it's just tap water
    Jason C.

    I never respond to liars on yelp but after reading what this clown said I will since he lied a lot. Lie 1, yes you did offer to take 2400 off what you think I owe you if I removed my review, I never will for any money at this point. I will write more and forever as no business has ever screwed me over as hard as you have. Lie 2, I did not no show in court. You lied to me when I agreed to let you fix my pool in exchange for not suing. I held my end of the bargain and didn't go to court to easily beat you (huge regret I should have) then you tried to screw me with a bill for 5900 after you failed to repair anything. My pool is uglier than ever. If you dummies went to court anyway then that's just cause you were paranoid I was still suing after I said I wouldn't. I keep my word, not a lying fraudster like you. Lie 3, CSLB didn't dismiss on merit, HUGE LIE, I stopped pursuing it with them because I AGAIN thought we were gonna settle this without me having to go through more work of trying to get you do the right thing. I might file it again, going over my next legal options against your criminally incompetent company These fools put an illegal/Invalid lien on my house that they had to remove and as such they owe me legal fees for that. Don't worry guy I've given up on you ever doing the right thing and I'm stuck with this ugly ass pool so there will be more to come. Anybody with at least 1 eye can see this pool is absolutely disgusting and you doubling down and saying this is what a pool should look like is just further proof that nobody should ever use you. It doesn't take being any kind of pool expert for a judge to see this pool is total trash. After I figure out my next move fighting these frauds I'll update again. I have 1 of 3 options now, sue you in small claims again, file again against your lying ass to CSLB or a straight out lawsuit against you since you should pay me more than the 10k I can max out at small claims. This pool is disgusting and needs to be replastered.

    "There is no expectation that water lines be straight"!!
    Chris C.

    We had our pool, resurfaced by soul, Pacific, and the pictures included are worth 1000 words... They have told me that there is no expectation of a level waterline on the pool... if you are looking for quality work, I would suggest looking somewhere else.

    Green, splotchy, unusable.
    Doug S.

    UPDATED: GOOD PEOPLE, POOR PROJECT MANAGEMENT Update 2022-06-30: After I posted the original one-star review, the owner, Marcus, finally put some attention on our project and resolved things to our satisfaction. A "no-drain acid wash" took care of the white residue, and the water quality has since been balanced by the owner's brother, Justin. I also learned our original "project manager" has left the company. Upping from one star to three. Would I recommend Sol Pacific? Only with reservations: Get contract dates in writing, with penalties stated, and require two-party sign-off of written change orders for any and all deviation from the contracted schedule. ------------------------------------- Our saga with Sol Pacific started a year ago, when we met with a sales person in June 2021. We executed a signed a contract to have our pool's tile cleaned and surface replastered on 2021-08-29. We were told the work would start in December. .On 2022-01-04, the sales person called to tell us work was delayed; on 2022-01-24, she emailed to verify the selected color "PebbleFina Black Galaxy". Actual demolition started on 2022-01-27; the machine they brought to do the work broke, so rough demolition couldn't be finished until the next day. Final demolition was completed 2022-02-01. Masonary cleaning didn't start until the end of February, a gap of more than three weeks, and didn't finish until early March. Despite repeated calls, we could not get a firm date on plastering. The plastering crew did not arrive until 2022-03-31. The plaster did not cure properly. While it's (supposedly) normal for plaster to release white material as it cures, in our case the black plaster never completely released the white, leaving an uneven, blotchy, mottled surface. We repeatedly contacted Sol Pacific, and got visits in April from the owner. In May 2022, they added some granules that cause even more streaking. We were told not to use the pool because they had added acid to the water to try to remove the chalky residue. The owner visited again in early June and assured us they would have it corrected "by the end of the week". We're nearly two weeks later, and no one has come again. We've been running the pump, but pool is now growing algae and looks far worse than it did before we started. Through the entire process, their customer communication has been non-existent. We only got updates when we called and texted repeatedly. We are now ONE FULL YEAR past our original contact with Sol Pacific. Our pool is unusable and they still have not corrected the issue. I just visited the BBB web site and found a complaint that is nearly identical to what I've written here - truly depressing. If I could give a negative number of stars, I would. I am still in contact with the owner, Marcus, and I truly hope I can amend this review with a positive outcome. For now, one year in, this is where we stand.

    Damage to finish trying to fix pool light.
    John W.

    BEWARE. I hired Sol Pacific Pool Plastering to replace the water line tile and resurface a 15,000-gallon pool. They quoted the estimated completion time to be one month from the start date, but it took them four months to complete after having been on a waitlist for three months. The demo team showed up randomly a day earlier than scheduled, when I had company coming over, so I had to cancel my plans to let them work or reschedule. For demo, the contract stated that the old plaster would be entirely jackhammered off or the surface would be prepared with a bonding agent, so the new plaster can form a strong bond to the pool surface, they did neither. All they did was pressure wash as much of the old plaster that would come off with a pressure washer which took two guys two hours to do and three guys a few hours to cleanup and billed me $6,000 for demo. After the demo, they took it upon themselves, without my consent or knowing, to perform repairs on some cracks in the concrete. These cracks were common shrinkage cracks that they performed structural crack repairs to. Kyle, the CEO claimed that they were structural and needed to be done for them to complete the job that is why they did the work without asking and billed me for $3,500. I asked Kyle to justify how the cracks were structural and he declined to respond. When I refused to pay for the crack repairs, he ghosted me and abandoned the job for 5 weeks until I threatened them with a lawsuit. They responded a day later and offered to take $2,000 dollars of the charges and said they would only complete the pool if I accepted - The materials for the repairs were only $600. When it came time to install the tiles, they had forgot to order the decorative tiles placed every 6th tile, so they did the tile job anyway with just the basic tiles. They also were drinking alcohol on the job and left empty beer cans in my pool. After weeks of waiting for the decorative tiles to arrive, the wrong tiles showed up and they claimed that it was a logistical error by the supplier. During this waiting period the company was extremely unresponsive and didn't respond to texts or emails I sent inquiring about the status of the tiles or when they would have people come out to complete the job. I had to drive out to the company location in Alpine to see what was going on. When I got there the tiles were sitting on a palate in the back and they said they had just come in a few days ago. While I was at their shop, I noticed the display sample of Pebble Fina Egyptian Sands was a completely different color that the one shown in the catalog they provided. The difference was night and day, so I was obligated to upgrade to Desert Gold Pebble Sheen for an additional $1,500 because it was the only plaster color available that didn't clash with the tiles already installed. They also mentioned while I was there that the plaster mixing compound hadn't arrived yet so I would have to wait longer if I wanted the Egyptian Sands - they started a job knowing they didn't have the materials to complete it. To top things off, after they finished applying the plaster, the acid wash crew came by to clean the finish. Billy the acid wash crew lead offered to align the pool light that was slightly off center because of a bent light retaining flange. Instead of correcting the bend, this guy grabs a hammer and a flat head and chips away at the new finish to try and get it to set, damaging the finish. This company lacks professionalism and promptness on a level I've never seen before. They tried to run up a bill to over $17,000 on a contract that was initial $12,000. After everything is said and done, I waited 7 months to have a pool swimmable and now I'm left with an unreliable finish of new plaster on top of old plaster with a guarantee to fix it when it fails from an unreliable company. I strongly recommend if you are on a waitlist for this company to get off it and find another company. You can visit the PebbleTec website to find authorized applicators in your area at https://www.pebbletec.com/find-a-builder/. I can only imagine if this has happened to me it has also happened to many others. If you also have had a similar experience with this company, please notify me at report.solpacificpools@gmail.com. I am going to petition to the CSLB to revoke their license.

    Before: the old plaster was on its last leg and looking quite sad.
    Phuoc L.

    I had Kiersten give me a quote in April 2021 to refinish my pool. The old plaster was on its last leg and I wanted a finish that would last a while. After it's all said & done, this remodeling job was about $23K, so no small sum. The job was scheduled to start at the end of October as I wanted to get as much of the 2021 swim season as I can. Demo started promptly, followed by tile work. Due to supply issues with my turtles from NPT, it took a little time for tiling to be done. There was a lull in the works in December due to the holidays and rains, but things picked up again in the new year. Once plastering started, the job went quickly. Right now I'm in my 2nd week of start-up and things look great. Not all was perfect of course, as it does with any remodeling job, but I trust Sol Pacific to take care of things. Overall I would give them a solid 4.5/5.

    Top right is the vacuum line they plugged and forgot to uncap before they resurfaced the pool.
    Bob J.

    We had Sol Pacific refinish our pool after ( The San Diego Pool Company,LLC ) screwed it up. They started on Feb,14 2023 and started to fill it with water April 14, 2023 it was a very stressful experience, all there different crews don't communicate very well. Kyle & Ray where helpful for the most part. For the most part they did a good job. We are just glad it's over. Videos of the job are on YouTube under 1923bob. Still have some white spots that we are not happy with and they can't fix after numerous times of them coming back to fix the problem.

    A long story ... with a happy ending! I first contacted Sol Pacific almost a year ago to have my pool re-plastered. They offered the best price, and we selected them to redo the pool in PebbleTec PebbleFina in the Steel Gray color. Since I didn't want to have the job done over the summer, I picked early November 2022 to begin work. They showed up as promised and with a large crew made short work of the demo and re-plastering and acid wash. I was delighted with how well the pool came out ...until I refilled it with water and saw it was covered white residue! Over the next 5 months Sol Pacific came out acid washed the pool multiple times (including a weeklong acid bath) until they finally got it solved ... and I ended up with a beautiful pool! All in all, it was a long process ... I'm not sure what caused all the residue in the first place ... and I did end up having to refill the pool two extra times and re-condition the water once at my expense ... but in the end, Sol Pacific stood by their product and their work ... the manager and owner came out to address the problem and they kept coming back [even after I had already paid the bill] to make it right!

    Cori B.

    We learned about Sol Pacific through their community involvement with Little League. All of our interactions have been awesome. Very responsive to emails. The owner Marcus came out immediately to check out our plaster and pointed out exactly what needed to be done. Work was completed in a fast timeframe. They also have maintained my service monthly since the initial assessment.

    Michael F.

    Beware of this company, false promises, and unprofessionalism! I waited to post this review as I was hoping Kyle at Sol Pacific would fulfill the promises he made, to date he has not. This project started, with wanting our pool to be resurfaced and new tiles. Simple enough or so we thought! Kiersten came and gave us a quote and she was lovely; she promised our pool would look amazing when they were all done. The demo crew began the process of our nightmare. The guys on the demo crew were nice but the whole process was extremely loud and messy. Once they were done, we noticed several spots that were not fully demolished on the shallow end of the pool. Those spots sounded hollow, like they needed more of the old concrete removed. When it was addressed with Kyle, we were told it would be taken care of and not to worry. The crew supervisor (Joe, we never got his name) made himself at home under the shade and rarely looked up from his phone to see his crew of guys in our pool. I happened to take photos during the process just for my own sake. I'm glad I did because they came in handy later when more issues arose. The next step was masonry, again nice guys but the tiles were not all ordered, and we had to wait for the bullnose tiles to come in. The next crew arrived for the concrete, 5-10 guys at a time working together and quite fascinating to watch. Joe never looked up! Then the Pebbletech crew started the final phase of surfacing. Our pool was looking pretty, and we were happy. Billy the project manager assigned to our job was a nice guy and seemed to have all the right answers. Once the surface was acid washed, they started filling the pool. I noticed immediately that there were draining stripes from the acid wash on the bottom of the pool. The surface looked dusty, I sent pictures to Kyle and Billy and was told the water needed to balance and the pool needed to "cure" for 28 days and those imperfections would go away. It was normal for the surface to look lighter in some spots and to wait to see how it would look once the balancing process was done. We waited and the pool continued to look foggy and milky and not clean. Even after the balancing guy was just there. Not what we thought it would look like and we were very disappointed. After 28 days of the concrete curing, we again called and told SP that we were not happy with how the pool surface looked. Finally, Kyle sent David out to look at the pool. He was very nice and did say "oh yeah that doesn't look right". Dave showed me a demo of putting acid on the bottom of the odd-looking spots, saying "see it looks better" at that point I was not believing anything they were telling me. David asked me if I had any pictures to send to Kyle...luckily, I took some! Kyle and Dave talked, and they decided that the pool that was just filled 30 days ago needed to be emptied and re-acid washed. Kyle promised he would pay our water bill to fill it again. The only other option was to acid wash without draining the pool but that would take another month and it would probably not look better. We reluctantly opted to drain the pool to fix the issue that was pointed out to them as the pool was filling the first time...could have been an easy fix if the owner came to see the jobs. We were told Kyle was on vacation and not available. Once the pool was drained Dave personally came to do the acid wash and the pool did look much better. We still have weird stripes from the first acid wash but now we are just living with them. When the pool was drained again, we noticed the light that worked perfectly fine before now had water inside it. We were told that it was not SP that didn't put the light back correctly and to make sure there was not a kink in the light wiring! That's whole other issue. Now our pool still is not right the water is green, the surface has stripes, the light is not fixed, the jets don't work, and no payment for the water bill. I have emailed and texted Kyle, and no response. Perhaps he's on vacation again. Long review but I wish I had seen the similar experiences other customers had with this company. Look for a different company before hiring Sol Pacific! Mind you each phase needed to be fully paid before the next steps were taken, we paid in full every step of the way. Most of the crews were polite and hard working guys.

    Finished pool . Note mismatched rust colored concrete. Fully cured
    Kellie F.

    In San Diego you have 2 choices of installers if you want Pebble Tec plaster Gardner and Sol Pacific. Sol Pacific had marginally better reviews than Gardner and came in cheaper so we went with Sol Pacific. Unfortunately this was a terrible mistake . Kristen the initial contact was awesome. Very responsive and knowledgeable she gave us the initial quote. There was a delay in starting due to Covid The initial quote was to start May it's approx 5 week install estimate finish @ June 18th. We had surrounding concrete and plaster/ tile demo with new concreting, coping. tile and Pebble Tec sheen planned . Demo occurred very quickly. Clean up excellent workers were polite. Our issues came with the new install. Tiling and plastering was done while we were out of town on vacation When we returned, on initial inspection looked beautiful we were very pleased. The concrete was laid and we began to see out back yard come together. Then the nightmare started, Kyle is frequently unavailable doesn't answer his phone or email and claims he was on vacation where cell service is limited....this occurred many many times.We developed a leak under the concrete Kyle insisted it was our old pipes, however when they pulled up the new concrete to look the new pipes they had just repaired were cracked. Fast forward repair and relay that portion of the concrete. Kyle finally turned up and I pointed out that the edge of the spa spillway tile that was exposed did not have color like the rest of the tile. He said not all tiles had the paint on the sides and he could sent someone out to "dust" the tile with paint. Mind you I have 100s of waterline tile with no edges exposed. You would think that among all of them they would have been at least a sorted the best tile edges and save them for the spillway. (I will attach a photo) A second leak occurred in a different area Again it was difficult to contact Kyle, finally he sent his leak guy out that said he found a leak " under the spa " we refused to believe this and said we would get our own leak assessment. Kyle sent another guy who found the leak under the newly laid concrete in the other side of the spa Again once the concrete was pulled up the leak was in the new pipes that were cracked. This was repaired and new concrete relaid. The concrete was orange! Multiple calls / emails again to Kyle who continued to avoid any contact what do ever. Finally he responded and said you had to wait 28 days for it to fully cure. Fast forward to 28 days... nope still Orange concrete ... sent another crew, pull up orange concrete lay new concrete .... Still looks orange or probably more of a rust color. Again tried to contact Kyle no response, yet we got a bill for the final amount owing . This is 6 months after the initial start date in May. I would not have paid him but my husband did I wanted to withhold the final payment I order to get a private contractor to fix the concrete . We have yet to have a final walk through, no punch list no nothing no contact. I would not recommend Sol Pacific Pools to anyone. Kyle is very unprofessional and unresponsive. For a $35,000 pool remodel you would expect perfection. The 2 stars I gave are for the almost perfect tile and his pleasant workers.

    Before.
    Lynnette M.

    We purchased our home and had pool issues from the start. Our plan was to wait a year and refinish the pool... well that did not happen!! Sol Pacific came to the rescue and made our pool beautiful. Looks amazing and in super efficient time! Which during quarantine helped us by helping the kids . Thank you to all the Sol Pacific employees !

    New oool plaster

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    Great customer service, we are very happy with Sol Pacific and their crew.

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    Ask the Community - Sol Pacific Pool Plastering

    Review Highlights - Sol Pacific Pool Plastering

    “We had the best experience with this company Kyle and his crew were amazing people they did everything we wanted we couldn't be any happier!!!”

    Mentioned in 23 reviews

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    Capstone Pool & Spa Remodeling - New pool built by capstone

    Capstone Pool & Spa Remodeling

    (155 reviews)

    After receiving 4 bids for pool & spa resurfacing & renovations, we chose Capstone. A neighbor had…read moreused Capstone & they were very happy with their finished product, which helped us make our decision. We resurfaced, re-tiled, reset the coping, split the drains, changed out the lights in both the pool & spa, & shallowed the deep end from 9ft to 5 1/2 ft, & created a longer bench in the deeper end of the pool. For the resurfacing we used Tropics Blue Mini Pebble, recommended by Shelby, our amazing Project Coordinator, & we love it! It actually looks a little different throughout the day depending on the amount of sunlight. The entire Capstone team is impressive! They make you feel like you are their only client. Travis came out to give us our estimate & was great at suggestions to help us reach our vision & stay within budget. Aubrey & Shelby were incredible at communication regarding scheduling, responding to the many questions we had about the details, & when any issues arose, communicating to the team. Cameron always made time to stop by for finishing touches & made sure we were happy. Unfortunately, I don't remember everyone's name who worked on our pool/spa, but all were punctual, professional, friendly, respectful, & worked very hard! We highly recommend Capstone for your pool & spa resurfacing & renovations!

    Capstone Pool & Spa just finished a MAJOR project to refinish my pool and replace ALL the concrete…read morein the back yard. To say that such a project is a major undertaking is truly an understatement. John was our project manager (juggling ours plus many other projects this summer) and did an excellent job of keeping track of where we were in our project as time and tasks progressed. We chose poured concrete coping, top-cast finish for coping and deck and StoneScapes Aqua Cool pebble finish. We also had them raise the wall on the in-pool spa so that the coping runs around the top of the spa at the same height as the rest of the coping with a small spillway to circulate the water back into the pool. We had them plum a separate intake for the pool vacuum so water is drawn in through both the skimmer and the pool sweep. And we added an auto-fill so we no longer have to remember to fill the pool. I am very happy with all the design choices we made; John was a great help with those decisions. There must have been at least 30 different people working on our project during the 3-month duration. Every one of the resources were professional, polite and most of all took great care to keep our back yard cleaned up and safe after each day's work. I don't know if any of you have had ALL your concrete decking demo'd, but it looked like a bomb went off after the jackhammering was done and before all the concrete rubble was removed. BUT John's crew got it all removed (plus some extra rubble we had lying around in our yard) and smoothed the dirt out so we could safely walk in the back yard. The tile work was impeccable; AJ was very detail oriented and lined all the patterns up beautifully. Frankie was the best pool electrician/plumber and was very patient with all my questions and concerns. He also took the time to handle small details that he thought should be done, like fitting a board back in my fence that had to be removed for a new gas line that was put in. At the end there were several small things to finish up, I created a list for John and he diligently worked through all of them. I LOVE my pool and backyard now, once the water was in and balanced, we were in it EVERY day this summer! Thanks for all your hard work and effort John and everyone at Capstone. If you need your pool worked on, I wouldn't hesitate to recommend Capstone to you.

    Sol Pacific Pool Plastering - poolcleaners - Updated September 2026

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