Update: Since posting this review Paradise Pools has reached out and were very eager resolve my issues. They came out and sanded around my skimmer lid as well as removed and reinstalled all of the loose tile on my spillway between the spa and pool. I am glad that in the end they made right what they could. I will also say that they offered to have their team come work on the pavers to improve the uneven cuts the other contractor left. While I am frustrated that they recommended a contractor that wasn't good, the poor quality of that work is not theirs to own. I thank them for the things they did fix, I just wish it didn't have to hinge around a yelp review. read more

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Our old fiberglass pool was in desperate need of a remodel. Paradise Custom Pools removed all the old material and installed new pebble, tile, quartzite coping, and some seating. Looks amazing and we love swimming in it. Cost and schedule were very reasonable. The staff was friendly and knowledgeable about various remodel options. Alisia in the office was always friendly and responsive, ensuring we were up to date on the project. Highly recommend contacting Paradise Custom Pools for a quote if you are looking to remodel. read more

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When we moved to the neighborhood a few months back, we knew we wanted to have a pool. We wanted a place for our kids and their friends to be able to hang out and for us to be able to get some laps in. Dominic and Paradise Custom Pools really went above and beyond to make sure our pool turned out exactly how we wanted. Like any major construction project, there are a lot of moving parts and Dominic made sure to stay on top of things to ensure that the work progressed smoothly. We received 3 other quotes and Paradise was not only the best price but also promised to finish months ahead of what the other companies told us. Now, we have a beautiful pool to enjoy with our family and friends for years to come! Go with Paradise Custom. You won't regret it. read more

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Dom and his team did amazing work for us. Super punctual, professional, and accommodating. Dom was willing to adjust his whole schedule to move up the timeline for our project. We are very satisfied customers! read more

Paradise Custom Pools is composed of dedicated permanent employees who work for good leadership. They gave us the best quote, worked with us to keep what was good about our pool, and update the design in both form and function. They re-pointed our bullnose coping, added a Baha Bench, customized our spa, added up to date hand rails, upgraded our tile grout, added up to date low voltage lights, and replastered with a custom mini-pebble finish. The project moved us from a "tired pool" to one of the best in the neighborhood. read more

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Everyone at Paradise Custom Pools was a pleasure to work with. I needed a quick turnaround for a pool resurfacing and they did a great job . Communication was excellent, and Dominic, and Steve made sure all went well. Alisia kept me informed of all the details. I am very satisfied with the work and quality of the work they did. read more

As a landscape contractor, I have worked with pool contractors for over 25 years. All I can say is this company should get 10 stars!! Dom and Joseph, a father and son team, went beyond our expectations. The crew was clean, cordial and so helpful in keeping the job site neat, safe and most importantly, clean. Delivering old school service which is a lost art in this fast paced, post COVID world, and timely scheduling, for the first time in my experience, finished BEFORE the promised date, even WITH a rain event!! The best contractor I have ever worked with. God Bless these guys!!!!! read more

Had Paradise Custom Pools resurface our 19 year old pool, fix a lot of stone and mortar, plus new lights. Everything was a great experience, just be patient as this does take time. The crew took a lot of care to keep any mess to a minimum, including putting down a lot of tarps to protect the decking and patio. We settled on Tahoe Blue mini pebble, with new iridescent tile for the step trim (Lightwaves - Blue), it came out amazing! Highly recommend calling them and having Dominic come out. read more

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We had a very old fiberglass spa that gave out after many years. It was not attached to our pool. Paradise Custom Pools came in and redesigned the same space and built a gunnite spa for us. They designed it so it looked like it had always been there. It has a beautiful water feature and we love it!!! The workers were very professional and worked very hard, Alicia in the office kept me informed about the work schedule each day. I especially appreciated her follow through. read more

These guys did fabulous work on our pool remodel. All new pebble plaster, new coping & tile, installing mosaics, moved & installed new equipment & pool filler. Excellent quality work. Excellent pricing. read more

Hi. Dominiqe has never called us back. 619490-6462 it was remodeled 2019. Filter was put in wrong. They had tovre do it. Plaster was done to fast. To thin. Cracked plaster. If its under warrenty they shoud fix it. Not happy. We were recomended by a friend. Our neighbors pool is still not done. You started in feb 2023 its amost jun 2023. They say you say your coming out and there pool is still not done. Poor service on our pool and our neighbors pool. I guess im gonna have to call BBB on your company. Not calling me or my neighbor back. They have a pool thats not finished no water. Very very disapointed. How can you do this to hard working people who pay you money to remodel there pool. Unhappy in la mesa california. read more

Paradise Custom Pools - They don't stand by their warranty. Don't use them. Went to better business bureau. 4,500, they want us to pay. Forget that. - Pool & Hot Tub Service Near Me - Santee, California

We have had a fantastic experience having our community pool and spa resurfaced with white pebbles by Paradise Custom Pools. They were the best priced of three vendors and finished the work early. They gave us good design and technical advices while not trying to oversell services. They informed our HOA every step of the way on their progress, thoroughly cleaned the pool area after each work day and delivered in just a few days a gorgeous looking pool. read more

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We have had several houses that we installed pools in. We shopped around before settling on Paradise Custom Pools. Dominic and Joseph were AMAZING to work with. They were so thoughtful, organized, helpful, and detailed orientated. If you are looking for a pool contractor stop right now and call Paradise Custom Pools. There pricing is beyond fair and the service is out of this world good. You will not be disappointed in the decision!! read more

WOW WOW WOW... Paradise Custom Pools I couldn't have asked for a better Pool Company to do our Custom Pool & Spa. Dominic and his team were incredible very professional and the pool Designer Joseph listen to all our ideas and gave us the perfect Paradise Dream Pool. We are so excited about our Dream Pool. The expertise of the crew and team was incredible and clean. They made our Pool construction experience a true dream. Call Paradise Custom Pools they are the best. Thanks Dominic, Joseph and team. read more

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We interviewed many pool companies & a friend referred us to use Paradise Custom Pools. Dominic the owner is very nice & explained everything. We needed a resurface/pebble and new tile plus a light installed. We're so beyond happy with our new pool! I've dealt with various contractors in the past & had issues. When the guys from Paradise Custom Pools show up, the work so hard and get the job done! All of the staff is so friendly & Dominic only hires the best for his team. Yani his secretary is so delightful to work with as well. Summertime is super busy for them and we had a big party the weekend of completion. Sometimes there's bumps with any installation, wires connections older homes etc. Dominic did everything he could to make the pool ready for the party. He sent guys over morning of the party to troubleshoot the pool light issue. It was so kind of him knowing how slammed they are. They fixed it temporary for the party & came back the following week. My husband and I highly recommend this company & will be using them again to build a jacuzzi in the future. Every worker I met was so friendly & you can see they truly love what they do. We're so happy we can make memories with our baby in our new beautiful pool. Thank you Paradise Custom Pools You made our experience wonderful! read more

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1 star for showing up and promising me a quote. 0 stars for the lack of professionalism in not following through. Even after multiple calls to your office by myself. Your office person repeatedly telling me "I have to speak with my estimator". If the job is too small have the professionalism to not waste my time and yours. read more

Pool tiles dropped off within a year. I bought glass tiles from a different company that came with instructions for mortar to be used so that the tile would be bright and beautiful. He ignored those instructions and used what he had in stock. The result is dead color. He took away all five copies of instructions that came with the tiles as well as samples of tiles and finishes that were on my patio table. Sticky fingers. Over promised, under delivered. Write your own contract if you use this guy. read more

So, I am not one to write reviews but this was worthy to do twice. I originally did a post but posted for the wrong company. So If you look at Paradise Pools and Service you will see my post for Paradise Custom Pools. That being said, Paradise Custom Pools has been nothing short of outstanding. The workmanship, scheduling, pricing, and overall experience was perfection. Dominic, Gina, and the Crew were superb. I cannot express enough what a great company this was to work with bringing our pool back to life. In short, I love the final product. Great job to you all Paradise. A shout out to Sean, owner of Paradise Service for his honesty and letting me know I posted incorrectly. read more

Our overall experience was horrible. Our pool was scheduled to get done the last week of April and was only scheduled to take a week and it was finished on June 1st. The first issue we ran into was the tile. We booked, gave a deposit, and picked out our tile the beginning of February. After they came on April 27th and 28th to drain and demo our pool they let us know our tile is back ordered until July...would have been nice to know before they drained and demoed the pool so it was still functional. We ended up deciding to go with new tile that was in stock. We had a few options and picked the best out of our choices, about 3 days later we get another call saying that tile was back ordered tell July! We finally had to go to a new tile store and pick out new tile once again and it took almost 2 weeks to get that tile in. The communication was so poor. There were multiple times that the office manager would tell me someone would be there to move equipment or start the plaster or get the pool ready and no one would show up...for days! If there was a no star option for customer service they would receive that. The people who actually plastered the pool were messy they dumped the plaster water in my new black mulch which was obviously then turned white, so I have had an added expense and time of redoing the mulch...picture shown in review. We upgraded our pool light to the color light, and when we originally got our bid, we asked if we would be able to control the lights from our phone and we were told yes. Once it was installed, I asked how it was going to work. The contractor said he had no idea, and to look at the manual. After looking at the manual, they did not install the light that can be controlled by our phones, instead you have to go to the light box and guess how many times to switch the pool light on and off to get a different color. Since we never got a solution for the light, I had our pool guy look at it and it will now be an added cost to us to switch out the light box to be able to control it from our phone, it would have been great if the contractor actually knew about the light and didn't lie to say it would work on your phone, when clearly it does not. I would not recommend them to anyone. read more

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Dominic and his team redid my pool about 12-13 years ago. They were great to work with and completed project as estimated and on-time. Only 3 years after, the bottom started becoming blotchy and discolored. I called Dominic and he brought a manufacturer's rep (Jose Soto of Pool Corp) to see the damage. Of course, they collectively blamed the pool cleaner, the weather, etc. Note: I have a "Limited Lifetime Warranty" signed by Dominic. Flash forward to 2021 when I started trying to call Dominic once again... no return calls, he was out ill, surgeries, etc. Now we are in 2023. Again, had to chase Dominic down and he came out to look at pool and equipment for 10 minutes on June 7th. He said he would "make the calls and he had to be the one to do it". I gave up in July. I called Pool Corp and spoke with D'Lorean Sue, who stated that my warranty was a "10-year" warranty. I sent him a photo of the "Lifetime Warranty" signed by Dominic. I am in process of getting facts together for Pool Corp as Dominic is not returning my calls. Incredibly disappointing and unethical. They did good work 13 years ago, but he does not like to stand behind his product and labor at all. Now I am stuck with a mottled, ugly pool bottom that cost me somewhere near $20,000. I am in conversation with a lawyer. This will cost way more in time and trouble than if Dominic simply handled this like a professional and admitted there's was a problem with the material and/or the labor - as several pool professionals have told me. I would be very careful in deciding who does your pool install or renovation. read more

Paradise Custom Pools - This is a problem all over the pool. - Pool & Hot Tub Service Near Me - Santee, California

So happy with our pool remodel! Dominic and his team were a joy to work with. We met with several companies for quotes on our pool project, and these guys were the best price and we were able to get Stonescape pebble finish vs plaster for less than their competitors plaster finish bids. We got everything that we wanted and the process was seamless. Luis and Gustavo did our coping and tile work, and they always checked in with us along the way to make sure that we were happy with the progress. The work they did is beautiful! I will post before pics of our 90s inspired pool and after Paradise Custom pools did their magic. Very professional crew, easy to work with, and Dominic and his son Joseph were very responsive to our questions and any concerns that we had. Overall, this is was a pleasant construction experience. Thank you Paradise Custom Pools! Stonescape finish is Tahoe Blue Coping is black limestone 1x1 ceramic waterline and hot tub feature tiles in mix ocean blue 12x24 grey ceramic tiles on the back wall read more

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I would definitely recommend this company. They updated my pool and added a spa. Joseph was the project manager and was a pleasure to work with. He was very responsive to questions and requests. His crew was very pleasant and we feel we got quality work. We are very happy with our new pool and spa. read more

Paradise Custom Pools - Pool & Hot Tub Service Near Me - Santee, California

When selecting a pool contractor to remodel your pool the task can be overwhelming to say the least as most home remodel contractors can be. We have had many large remodels in our home over the years and completely understand the jungle outside in the home remodel industry. Our Project manager Joseph from Paradise Pools brought our vision to life as you can see in the photos below. He was extremely easy to work with on this design build project and corrected anything we had a concern about along the journey. He kept us informed through text pretty much on a daily basis as to what the next step would be and preformed below in a 10 week week window. Joseph always took time with us to review any concerns with us along the journey and treated the project like it was his own. The Paradise team were always professional, polite, and respectful of your property. Highly recommend Paradise Pools and Joseph to be your Project Manager on the next pool remodel journey you are going to have. I also need to give props to Gina who always returned any calls when Joseph was busy in the field and could not take calls. Super professional!! read more

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5 stars, everything turned out great. Pro Tip - get the Baja ledge, it's worth it. We use it all the time read more

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Paradise pools did an awesome job remodeling our outdated 70s style pool to a beautiful new Plunge pool with a Baja deck. Joseph and Dominic were able to take the vision we had for our pool and backyard and make it a reality. Their attention to detail and pride in their work shows! We also had a all the hardscape in our backyard redone and they worked seamlessly with all the subcontractors to make everything come out perfect and on time. They were also there to give good advice on the tile, coping and other materials that really pulled the whole yard together. Throughout the entire job they kept us apprised on what would be coming next and they finished on time despite all the rain we had during the project. I would absolutely recommend Paradise Custom Pools - I couldn't be happier with how they transformed my entire backyard! read more

LOOK NO FURTHER!!! We've done all the research for you. PARADISE CUSTOM POOLS is what you've been looking for. They are AMAZING!! Dominic and his team have done an EXCELLENT JOB remodeling our pool. My husband and I had an idea of what we were looking for in our "new" pool. Dominic came through and gave us some idea's we hadn't thought of. Our pool turned out so beautiful. Dominic came to our home for the estimate on the remodel. By the time he left, he gave me the full estimate in a beautiful notebook along with all kinds of brochures for tile etc. His estimate came in thousands less then the lowest estimate we received. Get this, we also able to get pebble tech instead of plaster with quartz with his estimate. We also went with Quartz around the pool for the coping, (Dominic's idea) which turned out so beautifully. It looks like flagstone but it's smooth to the touch and very smooth on you "bottom". Another wonderful thing is that Dominic is true to his word. He has superb customer service skills and his team is equally hardworking, respectful, punctual, efficient and they leave the site clean and organized! Our pool was done in no time! Thank you Dominic and the Paradise Custom Pool Crew! read more

My Husband and I Are so pleased with our pool. It was resurfaced by Paradise Custom Pools. Dominique was honest from the beginning. Are Pool was done on time.There employee's are very professional. I will tell all my friend's they no what there doing. We are so happy with everything.The pool was very old. They made it look like a brand new modern pool. Thanks again for everything. Happy pool owners in La Mesa. read more

Paradise Custom Pools - My pool - Pool & Hot Tub Service Near Me - Santee, California

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I love my pool resurfacing. Dominic's crew did a fantastic job removing the old plaster and tiles and putting in the new StoneScapes (aqua blue if anyone was wondering). The process took two weeks due to rain. The workers was very friendly (hi Frank) and very hard working. I especially was happy with all communication. Dominic answered every text within ten minutes. What contractor does that!! Also, after the pool was filled, immediately I noticed the water level dropping and mentioned it to Dominic. He sent a leak detection company right away and the problem was solved. Also good to mention that his quote for the job was quite reasonable (I researched a few companies that quoted $4000 more). So, if you are looking for a reliable company to resurface your pool, I recommend Paradise Custom Pools. read more

Paradise Custom Pools - Pool & Hot Tub Service Near Me - Santee, California

Paradise completed a pool renovation for us recently. Quality of work was average but communication absolutely terrible and left a number of details unfinished which they said they'd take care of. Odd habit of demanding immediate pickup of payments at the house... apparently couldn't wait for a check in the mail (and we weren't late). If they'd put more time into communicating about status and quality of the job and less on demanding payment I'd give them a better review. Until that changes, I would advise you to look elsewhere. read more

I had a very good experience working with Dominic (the owner) and his crew of workers, with some remodeling of our pool. This was a small job for them, but they gave it their full attention. The guys worked methodically and efficiently, and knocked this project (new coping and tile) out in three days! Also, the guys were very well mannered and polite, and easy to be around. I would highly recommend this company. Doug read more

Just had a pool and spa and a rock slide installed in our backyard. Had friends and family come see it and they described it as amazing, awesome, beautiful and spectacular. We are so pleased with the workmanship by Paradise Custom Pools. Owner Domenic and Joseph were extremely helpful through the whole process, always keeping us informed with the status of the work being done and answering all of our questions. The final result is indeed spectacular. We are so happy with the result. They helped us pick the materials and colors to match our yard. The workers were all so friendly, neat and clean. The price extremely fair in comparison to other bids we received. I would highly recommend Paradise Custom Pools as they used quality material throughout and it shows. Couldn't be any happier with our new pool. read more

Paradise is very reputable as used by several i know. I was referred by a neighbor. I have a built in spa only that had not been used in years. It needed everything including plaster, pump, heater etc... Because it wasnt a large scale pool, i was concerned the job was too small. Dominic arrived for a quote with one day notice and on time - if you work with contract trades, you know its rare. The presentation of the quote proposal as well as additional options was delivered and was top notch. I asked to meet again to go over everything, no problem and on time. The pricing was fair and lead time to start was very reasonable. The finished product was timely. Next, in life, the sales process is one thing, getting what you thought you purchased is another... Not so with Paradise. I got exactly what was proposed, on time, delivered by a very experienced staff. When i considered extra options, the flexibility and consultation was provided. My experience with Dominic and his team is stellar. I highly recommend. read more

We recently hired Dominic to install a brand new pool and spa! We couldn't have asked for a better and quicker experience. His bid and upgrades were the most competitively priced for the exact same specs among a few quotes. The entire process was explained to me in detail and went smoothly. Dominic ran communication between the concrete and gate crews too. All of his employees were polite and experienced, and came with good ideas when I couldn't make a decision. Even with the few hiccups that come with any construction project, Dominic was quick to text back and stay on schedule. Having broke ground the last week of April, we were swimming by July 4 as promised. I highly recommend Paradise Custom Pools for your pool and spa project! read more

Paradise Custom Pools - Pool & Hot Tub Service Near Me - Santee, California

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Great job guys! We had our pool and spa remodeled to look more like a natural lagoon. Dominic and his crew did an excellent job. The men worked efficiently and always cleaned up after each days work. The price was reasonable and the job was done in a timely manner. read more

Paradise Custom Pools - Pool & Hot Tub Service Near Me - Santee, California

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Got a couple quotes for complete re do of 40 year old Pool. Dom gave us by far the best price. Got rid of plaster and went with pebble agrogate. Have had it for a few seasons now and absolutely love it. I maintain the pool and it is easy. Chlorine and anti phosphate once a week . No more yellow algae. Retile and also new coping done. Whole job finished in a few weeks. Could not be happier. Rick B. read more

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If you are looking for perfectionism, professionalism and all around beautiful work.. you've found it. Paradise's crew were so helpful and considerate.. they always cleaned up after their daily work days, leaving my backyard better than they found it. Along the wI was informed of every step of the process. Dominic and Joseph are very respectful of what your vision is and they make it happen! I went with the stone scape, tahoe blue mini pebble to replace my outdated white plaster. I am more than happy with the results of my pool, truly feels like paradise! Highly recommend!!! read more

Paradise Custom Pools - Pool & Hot Tub Service Near Me - Santee, California

I have recently dealt with numerous contractors while doing a complete overhaul of the property. The last step was a resurface of the pool and the one I know least about. Dominic gave us the required information to make an informed decision that in retrospect we are completely satisfied with. His three teams were well coordinated and efficient in doing the work and cheerful throughout. The pool design has won awards but some of the reshaping done on the steps and seats greatly improves the comfort. He accomplished his job on time considering his plaster pump broke but the team more that made up for it. I had handrails installed to help entering and exiting and his supervisor worked with us to ensure function and form. Of all teams used on our remodel this was #1 by far and I would readily make the same choice again. Well Done! read more

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Called several times to get quote. Was told someone named Josh would get back to me. Never did. Would never go with a company who can't give you time of day to start with!! read more

Dominic and his crew just finished up last week and the pool looks great. We had it resurfaced with tahoe blue mini pebbles and the project took about 4 weeks. Delays were caused by weather and the two long holiday weekends for Christmas and New Year. But I told him at the start when I want the total project done and it was one week ahead of schedule. When it was all done, my light wasn't working and Dominic fixed it the next day by replacing the whole light assembly. Overall a good experience and service. read more

Dominic ( the owner) was recommended to us by our pool service! I'm so glad we used this company. Every worker is on their A game! We had our tile replaced and plaster redone. Everything from start to finish was excellent. Dominic gets back to you if you have questions right away! After heRing some bad stories of other companies, I could not be happier! read more