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    Paradise Custom Pools

    4.3 (83 reviews)
    Closed 7:30 am - 4:30 pm

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    Paradise Custom Pools is composed of dedicated permanent employees who work for good leadership. They gave us the best quote, worked with us to keep what was good about our pool, and update the design in both form and function. They re-pointed our bullnose coping, added a Baha Bench, customized our spa, added up to date hand rails, upgraded our tile grout, added up to date low voltage lights, and replastered with a custom mini-pebble finish. The project moved us from a "tired pool" to one of the best in the neighborhood.

    Kevin C.

    Had Paradise Custom Pools resurface our 19 year old pool, fix a lot of stone and mortar, plus new lights. Everything was a great experience, just be patient as this does take time. The crew took a lot of care to keep any mess to a minimum, including putting down a lot of tarps to protect the decking and patio. We settled on Tahoe Blue mini pebble, with new iridescent tile for the step trim (Lightwaves - Blue), it came out amazing! Highly recommend calling them and having Dominic come out.

    They don't stand by their warranty. Don't use them. Went to better business bureau. 4,500, they want us to pay. Forget that.
    Kimberly B.

    Hi. Dominiqe has never called us back. 619490-6462 it was remodeled 2019. Filter was put in wrong. They had tovre do it. Plaster was done to fast. To thin. Cracked plaster. If its under warrenty they shoud fix it. Not happy. We were recomended by a friend. Our neighbors pool is still not done. You started in feb 2023 its amost jun 2023. They say you say your coming out and there pool is still not done. Poor service on our pool and our neighbors pool. I guess im gonna have to call BBB on your company. Not calling me or my neighbor back. They have a pool thats not finished no water. Very very disapointed. How can you do this to hard working people who pay you money to remodel there pool. Unhappy in la mesa california.

    Before the resurfacing
    Cecile A.

    We have had a fantastic experience having our community pool and spa resurfaced with white pebbles by Paradise Custom Pools. They were the best priced of three vendors and finished the work early. They gave us good design and technical advices while not trying to oversell services. They informed our HOA every step of the way on their progress, thoroughly cleaned the pool area after each work day and delivered in just a few days a gorgeous looking pool.

    WOW WOW WOW... Paradise Custom Pools I couldn't have asked for a better Pool Company to do our Custom Pool & Spa. Dominic and his team were incredible very professional and the pool Designer Joseph listen to all our ideas and gave us the perfect Paradise Dream Pool. We are so excited about our Dream Pool. The expertise of the crew and team was incredible and clean. They made our Pool construction experience a true dream. Call Paradise Custom Pools they are the best. Thanks Dominic, Joseph and team.

    Happy for his new Paradise custom Pool!!!!
    Michaela L.

    We interviewed many pool companies & a friend referred us to use Paradise Custom Pools. Dominic the owner is very nice & explained everything. We needed a resurface/pebble and new tile plus a light installed. We're so beyond happy with our new pool! I've dealt with various contractors in the past & had issues. When the guys from Paradise Custom Pools show up, the work so hard and get the job done! All of the staff is so friendly & Dominic only hires the best for his team. Yani his secretary is so delightful to work with as well. Summertime is super busy for them and we had a big party the weekend of completion. Sometimes there's bumps with any installation, wires connections older homes etc. Dominic did everything he could to make the pool ready for the party. He sent guys over morning of the party to troubleshoot the pool light issue. It was so kind of him knowing how slammed they are. They fixed it temporary for the party & came back the following week. My husband and I highly recommend this company & will be using them again to build a jacuzzi in the future. Every worker I met was so friendly & you can see they truly love what they do. We're so happy we can make memories with our baby in our new beautiful pool. Thank you Paradise Custom Pools You made our experience wonderful!

    Looks like the plaster is not even on the stairs

    Our overall experience was horrible. Our pool was scheduled to get done the last week of April and was only scheduled to take a week and it was finished on June 1st. The first issue we ran into was the tile. We booked, gave a deposit, and picked out our tile the beginning of February. After they came on April 27th and 28th to drain and demo our pool they let us know our tile is back ordered until July...would have been nice to know before they drained and demoed the pool so it was still functional. We ended up deciding to go with new tile that was in stock. We had a few options and picked the best out of our choices, about 3 days later we get another call saying that tile was back ordered tell July! We finally had to go to a new tile store and pick out new tile once again and it took almost 2 weeks to get that tile in. The communication was so poor. There were multiple times that the office manager would tell me someone would be there to move equipment or start the plaster or get the pool ready and no one would show up...for days! If there was a no star option for customer service they would receive that. The people who actually plastered the pool were messy they dumped the plaster water in my new black mulch which was obviously then turned white, so I have had an added expense and time of redoing the mulch...picture shown in review. We upgraded our pool light to the color light, and when we originally got our bid, we asked if we would be able to control the lights from our phone and we were told yes. Once it was installed, I asked how it was going to work. The contractor said he had no idea, and to look at the manual. After looking at the manual, they did not install the light that can be controlled by our phones, instead you have to go to the light box and guess how many times to switch the pool light on and off to get a different color. Since we never got a solution for the light, I had our pool guy look at it and it will now be an added cost to us to switch out the light box to be able to control it from our phone, it would have been great if the contractor actually knew about the light and didn't lie to say it would work on your phone, when clearly it does not. I would not recommend them to anyone.

    This is a problem all over the pool.

    Dominic and his team redid my pool about 12-13 years ago. They were great to work with and completed project as estimated and on-time. Only 3 years after, the bottom started becoming blotchy and discolored. I called Dominic and he brought a manufacturer's rep (Jose Soto of Pool Corp) to see the damage. Of course, they collectively blamed the pool cleaner, the weather, etc. Note: I have a "Limited Lifetime Warranty" signed by Dominic. Flash forward to 2021 when I started trying to call Dominic once again... no return calls, he was out ill, surgeries, etc. Now we are in 2023. Again, had to chase Dominic down and he came out to look at pool and equipment for 10 minutes on June 7th. He said he would "make the calls and he had to be the one to do it". I gave up in July. I called Pool Corp and spoke with D'Lorean Sue, who stated that my warranty was a "10-year" warranty. I sent him a photo of the "Lifetime Warranty" signed by Dominic. I am in process of getting facts together for Pool Corp as Dominic is not returning my calls. Incredibly disappointing and unethical. They did good work 13 years ago, but he does not like to stand behind his product and labor at all. Now I am stuck with a mottled, ugly pool bottom that cost me somewhere near $20,000. I am in conversation with a lawyer. This will cost way more in time and trouble than if Dominic simply handled this like a professional and admitted there's was a problem with the material and/or the labor - as several pool professionals have told me. I would be very careful in deciding who does your pool install or renovation.

    Before remodel we had several areas of rust in our plaster and the tiles were very outdated

    So happy with our pool remodel! Dominic and his team were a joy to work with. We met with several companies for quotes on our pool project, and these guys were the best price and we were able to get Stonescape pebble finish vs plaster for less than their competitors plaster finish bids. We got everything that we wanted and the process was seamless. Luis and Gustavo did our coping and tile work, and they always checked in with us along the way to make sure that we were happy with the progress. The work they did is beautiful! I will post before pics of our 90s inspired pool and after Paradise Custom pools did their magic. Very professional crew, easy to work with, and Dominic and his son Joseph were very responsive to our questions and any concerns that we had. Overall, this is was a pleasant construction experience. Thank you Paradise Custom Pools! Stonescape finish is Tahoe Blue Coping is black limestone 1x1 ceramic waterline and hot tub feature tiles in mix ocean blue 12x24 grey ceramic tiles on the back wall

    Christopher B.

    I would definitely recommend this company. They updated my pool and added a spa. Joseph was the project manager and was a pleasure to work with. He was very responsive to questions and requests. His crew was very pleasant and we feel we got quality work. We are very happy with our new pool and spa.

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    Page 1 of 3

    Ask the Community - Paradise Custom Pools

    Do you do repairs on the gummie part between the edge of pool and cement?

    Yes

    Don’t See Your Question? Ask Away!

    Review Highlights - Paradise Custom Pools

    Dominic and Paradise Custom Pools really went above and beyond to make sure our pool turned out exactly how we wanted.

    Mentioned in 54 reviews

    Read more highlights

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    Words cannot express how grateful my family is for Allen and his team. We had a harder project, to…read morebuild a pool in a oddly shaped backyard with limited space. Allen and his team put so much heart and dedication into making our dream pool. The original price quote to the finalization was very close matching, Allen is honest and trustworthy, without adding extra costs. The dig to the time it was finished went fast and shows how Allen and his team are hardworking. The 3D image that Allen originally showed us matched the pool we are looking at today. Today it is finally completed and it exceeds our expectations and dreams. Stacey was always helpful in guiding the process to start and get the permit completed. Allen and his other workers, specifically Ryan are honestly so kind and helpful. They went out of their way to do things they didn't even have to do. This company not only does exceptional work, but are caring people. The pictures do not even show the true beauty. I will recommend Taylor-Made Pools to anyone looking. Do yourself a favor and go with this company.

    Okay so I am always suspicious of all 5 star reviews on Yelp but Taylor Made Pools deserves every…read moreone of those star and more! First, Allen Taylor is a real pool expert and a genuinely nice, honest person. He is exactly the kind of man I love doing business with. When my pool tiles starting dropping off the wall and into the pool Allen came out quickly, assessed the problem and gave me a very reasonable price and timeline for the repair. His crew is the most hardworking team of nice, clean, punctual professionals I have seen. They are real perfectionists. They had the work done in two days and everything looked beautiful! I plan to use taylor Made for any and all of my pool repair needs. He is the real deal. Do not hesitate to use him. Thank you Allen and staff!!!

    Pool Logic - Right after work done

    Pool Logic

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    I've been using Pool Logic as my pool maintenance company for about 4 months and I can truly say…read morethat I wholeheartedly recommend them! 1. Three other "pool guys" said I needed to contact SDG&E to have my pool heater turned on after they couldn't figure it out. Brodie at PL walked over, took off the cover and flipped a switch in the heater unit...and it started right up! 2. Every time I have a question, the PL Team responds within an hour or less! Communication is HUGE me. 3. I'm a navy veteran who has issues with random people showing up at my house and randomly walking in my back yard. I asked for them to call me 30-45 minutes before they're going to arrive to service the pool - and in 3 month of weekly visits, they've called every time! This may not sound like a big deal but I've gone weeks waiting for contractors to communicate with me and they don't. So, I truly appreciate how these guys go out of their way to make sure we're taken care of. I highly recommend Pool Logic for service, repairs and new equipment installation.

    Steer clear of this company. They provide OK pool service. Nothing exceptional and depending on who…read moreis servicing the pool they do the bare minimum and others go above and beyond. Unfortunately I received more of the bear minimum service. Plus the customer service you receive will be subpar! They have huge communication issues within the company as well as with their clients. We signed up with them in February 2024 when they were Cabana Pools and explained the time frame we needed. They were able to accommodate us and we became customers. Kyle was very helpful. However, sometimes they would come late or not at all and wouldn't notify us while Cabana Pools, once they became Pool Logic they never contacted us and when I contacted about service I was greeted with rude responses. Another issue we had was they would sometimes leave our gate open or unlocked if closed. Our most recent issue was the inconsistency with service and when I called to ask where our technician was I was greeted with someone else is covering and when I asked about an ETA, I was given there is no ETA. When I responded with ok however I am unhappy. It was escalated and I was given an ETA. The manager then contacted me and I missed the call. when I tried to call right back it said this number isn't receiving calls at this time . I tried calling again and a woman answered laughing. She then continued to giggle while I was responding. Very irritating and unprofessional. I spoke with the manager and he was very nice. He had explained that there was some confusion with the notes on the account, yet lack of communication within the company, and someone put notes on our account that were inaccurate. The manager was apologetic but did try to make excuses which upset me more. I did let him know we would likely be canceling service soon, and he understood. Unfortunately I hadn't canceled before they charged us, which is the 1st of the month, even if the 1st is a Sunday, which was 5 days before our next service. I immediately contacted them ask about canceling service and if I was able to receive a refund. I received confirmation the next day that they were canceling our service and a request to billing for a refund to be issued was sent. 24 hours later someone from billing, by the name Averie, said they would be sending me a check, not refunding my account. I immediately responded and explained that this wasn't ok as we have issues receiving our mail and they took the payment directly out of our account. She responded 23 hours later explaining that Quikbooks doesn't allow refunds to bank accounts. I then immediately called the office and asked for the Averie, I was told she wasn't in the office. When I asked for a manager I was asked why and I explained she just messaged me 2 minutes ago so she is in the office. I was then put on hold and she became available. Averie got on the call and proceeded to give information that was contradictory and when I asked for it to be escalated I was told that no one was there as the owner was the only escalation and he is currently out on Paternity leave and no one is taking over of him currently, so she would forward the info to him but could not guarantee any follow up soon. Very unprofessional!! I really liked the company when it was Cabana Pools. Not sure if the company expanded or merged, but since becoming Pool Logic it is the worst!

    Paradise Custom Pools - poolservice - Updated May 2026

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