Shane, My sincere gratitude for the outstanding support you and East Mountain Pool provided in helping me secure a warranty replacement for my salt cell. You went above and beyond to make sure the issue was handled quickly, professionally, and at no cost to me. Your persistence, communication, and willingness to advocate on my behalf made all the difference. It's rare to find a company--and a person--so committed to doing right by their customers, and I truly appreciate the extra effort you put in. Thank you again for your exceptional service. Warm regards, Todd read more

Today i approached Tyler's vehicle. His route on Fridays is on my street. I used to service pools also but a while back. I simply asked the tests... chlorine, ph and what else... he quickly answered alkalinity. Very good 22 year old man. He's great, here's why. He has headsets but only drives listening with one ear, the other reserved for safety, nice. Nextly, proessional, organized and conduct becoming. Better, the knowledge and wisdom such a man of his age carries. Lastly and greatest ovservation... he parks right drives slowly and pays attention tk detail. 5 stars to me as I did say to him your in my neighborhood. He know theres a pool next door and that we don't have one but he stays slow focused and I guarantee you his pool shine like his heart showed me. Try them out give em a shot. I see a great man in the making. read more

Have been buying and have them service my pool. I have no complaints, wonderful people and work great!

Always great service. I am on well water that is also used to fill the pool. This can be difficult to control as chemicals need to be carefully balanced to control the algae. East Mt was the only pool company I found that was able to establish the water balance so that it stays clear. Staff is wonderful to work with. Shout out to Ruby, Heather and Shane! read more

Outstanding customer service! We have used this business for 10 plus years and am extremely happy with Shane and his pool company. Pricing is good and the attention to detail is top notch. read more

I started using EMP when a friend recommended them. They are great, trustworthy & flexible. Never try to push services on you. Very good at repairs and very fair pricing. Highly recommend. read more

A little bit further to travel to come here to get my chlorine and other products for my pool, but I have to say the staff and the workers are very, very friendly and nice here. Always with a smile on their face and willing to say thank you for coming in and Using their business. read more

Amazing ! Pool repair completed for a very reasonable price. Tech very professional and knowledgeable. Highly recommend

Very unique place, they will literally go out of their way to help you out! Definitely going back again!

The staff really knew their stuff. We recently bought a house with an above ground pool and had no idea how to maintain it. We walked in and the staff instantly approached us and walked us through the maintenance and how to test our water. Overall a great experience. read more

THIS IS **STILL** THE SPOT! WHY COME HERE? Have a pool? Have a problem with that pool? Want a question answered? These guys know it all and they are happy to help. They sell and help you get everything you need - and the prices are totally fair and there's no delivery fees! FREE WATER TESTING Just bring a small sample of your water in (smallest Tupperware you have will do) and they'll analyze and tell you everything you need! They have all chemicals in stock and the prices, again, are super fair. WHAT ABOUT HOME DEPOT CHEMICALS - THEY ARE CHEAPER! Simply put, they are cheaper because they are cheap. You want to use the stuff that professional pool cleaners use. And that's all they sell here. THE TEAM Shane (owner) and Nick (master tech!) are amazing! Just drop in with your questions, pictures/videos of your problems, or samples of your water and they will happily help you! Have a great day! read more

East Mountain Pool And Spa - The store front! - Hot Tub & Pool Near Me - El Cajon, California

Bought a house with a pool in 2021. I googled pool cleaning services near me (Lakeside) and East Mountain was the first one to pop up. I truly thought I could manage the pool myself and I saw how quick a pool can change. (Cleaning, chemicals, filters, motor, etc) So I went in and met Shane and scheduled our monthly cleaning service. Fast forward a year and I cancelled the service because I thought "hmm...maybe it's not as difficult as I thought" I was WRONG. So now here we are in October Of 2023....I called last month and talked to Heather who was truly a joy to talk to. I explained that I thought I could manage on my own but clearly there's a science and method, on top of hard work that goes into pool maintenance. Heather was on it and had someone out the following Monday and within a week and a half..my pool was already looking better. I truly appreciate their knowledge and hard work and I assure you if you're thinking about going with any other company, you will regret it. Shane and his team at East Mountain are the best at what they do. I will continue to use them for as long as I own a pool. read more

East Mountain Pool And Spa - East Mountain always ensures our pool and spa are ready at all times. (Even on lazy Saturdays) - Hot Tub & Pool Near Me - El Cajon, California

We've been using them for our pool needs including maintenance and repairs for over 3 years. Mike, who is taking care of our pool in a weekly basis is awesome! He's very communicative and always on top of things. read more

I used this pool service for about 2 years. In June I left town on a trip and they quit coming. By the 4th of July my pool was an algae pond. My gardener alerted me and I called Shane the owner of E. Mountain Pools. Instead of just taking the information and sending someone out--and no I didn't ask that someone come on the 4th of July--he started yelling at me. He screamed "SHUT UP" and then he said I was fired as a customer and he wasn't going to address the problem at all. I was totally shocked. I pay right on time, all the time. I get along great with Miranda my service lady. I had never even spoken to Shane before and he was the most aggressive and abusive man I have encountered in years! The new pool company says it will take a month to get the pool back into shape. UUGGHH. Never use this company. read more

East Mountain Pool And Spa - It's been a month since we found E. Mtn. Pools wasn't showing up & was faking GPS reports. The new pool company says they ruined the filter - Hot Tub & Pool Near Me - El Cajon, California

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First time here. Customer service was great. They carried everything I needed Shock, liquid chlorine and a ph/alk stabilizer. The shop is small but they carry a lot of pool supplies and the price for everything was way more reasonable than the major chain in town. Support this local business!!! read more

As a do-it-yourself pool maintenance homeowner, I really appreciate how accommodating East Mountain has always been. Their staff is knowledgeable, helpful with information, and never hesitant to share advice that helps me handle most of my own maintenance. When repairs have been beyond my capabilities, they've tackled them quickly and professionally. It's great to have a reliable local business I can trust for both guidance and service. read more

Amazing team!!! They have been working with me and my pool for many years. Everyone on staff is so knowledgeable and kind. I go out of my way to get my chemicals from them cause of quality service and customer care. Please support them!! read more

Let me start off by saying I don't give one star reviews often, and I don't take it lightly when leaving one because I run a business too. I try not to take things personally when dealing with CSR's or even managers over the phone because we are all just people, however sometimes there are people in positions of authority who are just incapable of being professional and like to rip their clients off. I paid for service at my home, I paid extra, based on my contract to have additional work done. I work very hard to have a nice home and I do pay for these services so I can maintain my home. The issue began several months back when the service technician kept leaving the cover off of my pool when coming out and I had to call in to ask that it be put back because it wasn't being done. I was given push back but the correction was made. When I realized that the work I had been paying extra for hadn't been completed in recent MONTHS I called in and asked that it be taken care of. I was put on the phone with a service manager, I believe his name is Shawn, but I don't recall. Somewhere in our conversation Shawn decided that he was terminating our contract because I used language that he took offense to. I didn't say it about him, I just spoke how I speak, I said it about the appearance of something and he proceeded to scream at me and become completely emotional and unprofessional. At no time in our conversation was I disrespectful or rude, but he made this about himself rather than admitting that an error was made and it could be corrected and life would go on. I accepted that we would no longer be working together, quite frankly the calibur of the performance of work to date was mediocre at best, but I believe supporting local businesses is the right way to go. I realized a short while later that I had paid a significant amount of money to this company to do work that was not being done so I called and asked for a refund on that portion, because in the previous conversation even the service manage himself had admitted that it hadn't been done. At that point, he tried to back peddle and say that the timeline was wrong and he wouldn't be refunding my money. Truthfully, the entire experience left a bad taste in my mouth and I can tell you that if you work with this company you should be checking to ensure they are doing all that they are contracted for and not stealing and gaslighting clients who have the wherewithal to question it. This company lacks integrity and as I've said before, I do not leave 1 star reviews lightheartedly so I will stand on this review. read more

East Mountain is incredible! Shane and the staff have been amazing since day one of my owning a pool. They are competitively priced, and always willing to help out when I have issues with my salt water pool. Highly recommend East Mountain for anyone in the East County area! read more

Nick was very helpful in getting the backwash hose I needed. Prompt efficient, courteous service! Much appreciated his help! read more

Great service from East Mountain Pool and Spa. Miranda was awesome for our first year, so great with the dogs and very reliable, rain or shine. Special Kudos to Michael who recently took the route. Recognized some areas needing treatment, walked me thru the process, which meant no swimming for a couple days, but the pool is sparkling again! He even called the next day to check and see if his treatment worked. Really excellent customer service. EM also reminds me when the filter is due for cleaning. Highly recommend this company. read more

East Mountain Pool And Spa - Hot Tub & Pool Near Me - El Cajon, California

Love this place. Best customer service and great products. I appreciate the knowledge these people have. Always very helpful. Try it out. You will be glad you did! read more

Great business. People are friendly and knowledgeable. Had a new heater installed. They walked me through all the options and costs. Was installed in a very timely manner. Technician was incredible. Couldn't be happier. read more

Sergio is awful, been using East Mountain for over a year and nothing but problems. Sergio has zero problem throwing pool waste over the fence instead of using the trash can (literally two feet away) and loves to kick my chickens on the way to the pool area. My personal favorite is when he "claims to come for service" but never shows up or "no service due to rain (it's clear skies and dry)".... (Thank you Ring camera). I have contacted management and ownership many times but some how he still has a job and he is still our "technician". read more

Our pool heater stopped working so we contacted East Mountain. Ryan came out and conducted an inspection, did gas pressure tests and made suggestions as to why it was not working. Ultimately it was a newly installed SDG&E smart meter that was at fault. Ryan was invaluable in speaking with them about what he had discovered. Thank you East Mountain. read more

East Mountain has been taking care of our pool for over 10 years. Prior to hiring them we had used other pool companies and we were not pleased. They go above and beyond to make sure our pool is always well taken care of. No matter what the challenge may be Shane and his team always fix the problem. East Mountain is very professional and extremely knowledgeable when it comes to pools. We couldn't recommend them enough! read more

We love East Mountain Pool and Spa! Shane, the owner is responsive, professional and treats us like family. Shane helps us make solid and economical decisions on pool cleaners, repairs, cleaning the filters and all of our other pool needs and this is the only pool company that has gone out of the way to make sure our pool is safe, clean and swim ready. Nick G, our pool maintenance provider is friendly, helpful and motivated to get the pool sparkling clean. Each time I ask Nick whether East County Pool and Spa can repair something for the pool, or whether they have a pool product we need, his answer is always yes and the price he quotes is reasonable and doable. Like Shane, Nick G., has a positive attitude, is always in a good mood and you can tell he takes pride in his work. We have used so many different pool companies over the years and not one of them are like Shane and his team. We have cameras in our back yard and have seen pool technicians hop our fence, (the fence is not locked), some took a quick look at the basket and leave, some were seen chatting on their mobile phones and resting in our backyard, many of the pool cleaners did not show up, or showed up on the wrong day and didn't contact us to reschedule. We are very happy with East Mountain Pool and Spa, Shane and Nick G! Well done - we really appreciate you! read more

We have been using them for weekly cleaning for years, always reliable. They also service and repair pool/spa equipment as needed. Always good service. read more

I have worked with East Mountain since they installed a new Pentair Superflo VS pump in 2017. I didn't always have a smooth relationship because I was often talked to like I wasn't all there. However this last event means I will NEVER use their services again. My Pentair pool pump stopped working so I called for service. Before the pump was even examined it was suggested I install a new pump system for $1,100. Over two different service calls Shane checked the pump, said a new part was needed, got the part, supposedly installed it, said it didn't work and that meant the motor was bad. He dressed me down when I said this new system sounded like a scam. I agreed to install the new system but when the installer called me less than two hours after Shane left warning bells went off. For a company that needs three to five days to get someone out, having an installer ready so fast did not sound right so I canceled. Long story short, I called Anthony of East COUNTY Pool. He noted the pump system had not been put back together. He reassembled it and determined the impeller had something stuck in it. The system is merrily cleaning up the mess in the pool and it cost $100. With East Mountain, if something sounds hinky it probably is. read more

What a great team. I had pump / motor problems on my pool and East Mountain team stuck with me until the problem was resolved.... Thank You East Mountain Team...I really appreciate your support. Dennis read more

Great service every time. Always helpful and friendly. Local. Clean and nice store front.

Marissa does an amazing job taking care of my jacuzzi, always friendly and answers all my questions. Keep up the great work Marissa!!! Happy Holidays read more

These guys came to the rescue quick! I needed a jacuzzi filter and although they didn't have in stock they were able to have one within one hour. Super friendly, knowledgeable and helpful. Thanks guys! read more

We have had a hard time finding a decent pool service. East Mountain Pool & Spa is outstanding I would highly recommend them to any one in need of pool service. We maintain our pool ourselves with the exception of a filter clean and equipment issues from time to time. East Mountain was quick to respond and send a tech out right away and took care of our pool needs asap! read more

I came in after buying our first above ground pool. I was so intimidated by the thought of maintaining it and dealing with chemicals. Told the guys what we had and they sold me all the things I needed for the rest of the summer and wrote down super easy instructions for care. Told me I couldn't mess it up. It's been a few months and I feel pretty confident as a pool owner I know what I'm doing. I've been in a few times since then to ask questions and pick some things up and have gotten the same great service every time! read more

Out of 67 reviews, 63 of them are glowing 5-star reviews? C'mon East Mountain, at least make your deception believable. Sort the reviews by lowest rating and look at the review from Katarina E. It is an accurate depiction of the maintenance services provided by this company. The tech apparently gave her 3-minute service calls, however because we're an HOA with a larger pool and spa- we received full 5-minute visits/ sarc ! East Mountain provides horrible service. The City closed our pool on two occasions thanks to them. The tech would show up, skim the pool, maaaybe empty a basket or two but mostly not. We've seen baskets completely clogged, chemicals so out of balance- we had to drain the pool, constantly dirty tile and debris in the water and a spa so overgrown with mustard algae that the yellowish-green color scared people away. We actually paid them to destroy our property! read more

East Mountain Pool And Spa - Hot Tub & Pool Near Me - El Cajon, California

Thanks, East Mountain Pool, for being the best pool service in SD County! Your team is friendly, skilled, and helpful. Ryan is always very knowledgeable, informative, and responsive, and Shane always backs their service and equipment. We even worked together to install an electric heater to use some of the extra solar-panel electricity and reduce the gas bill. Great local business that we will continue to support. Thanks! read more

East Mountain Pool And Spa - Thanks, East Mountain Pool, for being the best Pool Service in SD County. Your team is competent and friendly. Thanks! - Hot Tub & Pool Near Me - El Cajon, California

Wow! So, apparently I'm NOT a great pool guy... I've been "taking care" of my pool since I bought my house a few years ago, but I got too busy this summer to do it myself, so I hired East Mountain Pool and Spa to carry the load and my pool has NEVER looked so good!!! Marissa has been doing a fantastic job. She is always polite, always gives me a heads up when she is coming by, and leaves a note when ever I am away to let me know she took care of it. She always goes the extra mile and has truly made our pool beautiful. Marissa is thorough and a top notch pool tech! Before hiring them to service my pool, I used to buy my chemicals from their store, and the staff was always friendly and helpful. I often brought in a sample of my sad pool water for them to test (since I really only know the bare minimum to get by) and they always gave me great feedback on what I needed to add to improve the quality of my pool water. They have also serviced my equipment and have been great about helping me keep my old pump and filter in good working condition instead of trying to sell me on something I didn't need. Thanks for a job well done! read more

They know what they're doing. Michael is great and always reliable! Thank you so much for keeping our pool always swim ready.

We built a new pool in 2022, and East Mountain Pool & Spa was highly recommended by many of our friends for regular maintenance. Their customer service is top-notch, and we can always count on our pool running and feeling great. During an uncommonly huge rainstorm this year, our pool ended up filled with mud after our storm runoff got blocked by debris. I asked East Mountain what we'd need to do, and the owner, Shane, was at our home to visually inspect the damage and come up with a game plan within an hour. Our regular tech, Sergio, is always friendly and lets us know of any upcoming maintenance recommendations or issues to keep an eye out for. We've also run into a handful of equipment issues, for which our builder was non-responsive and unhelpful. The East Mountain team helped put us into contact with the correct warranty folks to help get our issues sorted, and are plainly always looking out for us. We appreciate their team and efforts very much, and would highly recommend their services to anyone in need of maintenance or repairs. read more