Been going to this Leslie's for 4 years now and whenever I'm in a bind they always come through. This time a pvc pipe to my pool heater started leaking, I took some pics and brought it to Leslie's. New store manager Nicole stepped right up! I've never done any pool plumbing before but she talked me through the whole process from picking the right type of PVC and fittings to cutting and gluing/cementing it together. I was able to cut out the cracked pipe, replace all the fittings and get it up and running before my niece's 6th bday party! Nicole thanks so much for all your help, gland you're running our store now! read more

What sucks about my review, is that I have shopped here since April 2025 and have had nothing but good experiences; from the products, pool repair service, and customer service from the staff. Until today. Today I bought about $200 worth of product just to learn that the seal on one of the products were broken and spilled all over my car seat (potentially toxic pool chemicals). I ended up using about 5 cups of the product, but realized after using it that the broken seal could impact the quality of the product. I ended up calling and spoke to someone named Elias who claimed to be the manager. Well he sure didn't act like a manager and lacked the customer service skills of one. No apology for the seal being broken and getting all over my seats. He had the attitude of me being "sh*t out of luck" since I already used some of the product, which I expected but didn't need the unnecessary attitude. If only he used a better tone, or had said something like "unfortunately since you used the product already, we won't be able to exchange the product for you." Needless to say, that didn't happen and he acted if he could care less when I told him he exhibited poor customer service. At this point it's not about the money, but about the service. I will only be coming to test my water from now on and will be buying my products online and picking up from a different store. Be better Elias or you will lose more loyal customers like me. read more

Please update your hours if you can't stick to what you promote. Store says they open till 6pm but don't try coming at 5:45 on a Friday night or you'll be left in the dark. Please update your operations. The staff and service is usually great. I'm really surprised by this. read more

Leslie's Pool Supplies Pro - Don't believe the signage hours on the door. What do you have sign that you can stick to? Closed before 6pm :( - Hot Tub & Pool Near Me - La Mesa, California

Great company! Staff very helpful and solved a problem with my spa. Store is well stocked.

Since Chuck being gone, Nicole & Kyler are my trusted people. Kyler has been so sweet and knowledgeable & watching him grow in his profession has been a treat. Nicole, my go to lady, and Leslie best friend, is incredible! I've been lucky enough to have Chuck, Nicole and Kyler helping me with my pool. Not to mention, just real good down to earth people who I could spend hours hanging out with. Thanks to Nicole and Kyler, my pool has never looked better. & thank you both for always just chatting and being some seriously awesome, good hearted people. I will for ever go to the La Mesa Leslie's! read more

I understand supply chain issues but ia lot of the items stocked here at Leslies - some of the prices have doubled and others have tripled! I think this is nothing more than corporate greed in my opinion because they have the items in stock - they're just charging a ridiculous amount of money for it. Leslies is not the only pool supply company in town might be time to start looking around. read more

Had a wonderful experience at this store with Braeden. He was very helpful by testing our pool water and recommending the products that we would need to clarify the water. He even wrote down step-by-step instructions on what we would need to do to be able to get our pool beautiful again. He was very knowledgeable and professional. My husband loves shopping here. Our pool has never looked better. read more

I called Leslies to come out to look at my Pentair 1.5 HP pump to ensure it was working properly. I was given a 5 hour window (on a Saturday) of which they were to arrive. I waited for the entire 5 hours and did not get so much as a phone call to inform me that they were not coming. If this were not the first time I would let it slide, however this has happened once before. The one start is for their lack of customer service attentiveness - it in no way reflects a technicians ability. That verdict is still out. I received a call the following Monday claiming that their Tech got sick. I can understand that, what I can't understand is why I was notified by a simple phone call. There is absolutely no excuse for that. Leslies: I am waiting for you comment to the above. read more

Just a shout out to Kyler A. at Leslies in La Mesa. Great job diagnosing my cloudy pool water; I added the chemicals he recommended and the water cleared up in 45 minutes. THANK YOU!! read more

I had David from Leslies out to help with a pump that would not prime. He was truly outstanding and had things figured out in a short amount of time. Cost was reasonable and fair. They also came out with one day notice. I could not be happier with the total experience and would not hesitate for a moment to use them in the future. read more

I live in Mira Mesa and was told by my local Leslie's Pool and that they could not help me and directed me to the La Mesa location. That place was hopping at 10 am and there were only two people working. They did an amazing job helping not only those in the store but also those blowing up their phones. Those two people, I did not get their names, deserve a raise and maybe a few more employees to assist them so they don't have to do the work of five people. Very much appreciated all their help with getting my pool back up and running. read more

Was greeted with some of the best customer service i've found in a while, a little further from my normal leslie's but they had a larger selection of what i was looking for and Nicole the general manager had tons of knowledge and was very pleasant and made me feel welcomed while helping me accomplish exactly what i came in for and more! will be returning for sure. read more

I've always been skeptical of Leslie's as the bad "corporate" pool store. And let's be real, they are corporate but when I can't reliably count on the smaller pool stores with funky hours and employees who are a little less knowledgeable, Leslie's comes through in spades. Particular shout out to Jahnathan (with an H) for being super helpful and cool with all my pool maintenance missteps that I come to him for help with. If you know what you need, this store has it. If you don't know what you need, this store can help you figure it out. read more

Do not go to this location whatever you do. I used to go there when Chuck was behind the counter but he stopped being helpful and then the last two times I went there they made dangerous calculations on my pool chemistry. In December they told me I had low salt and they told me to add salt luckily I went to the Rancho San Diego location and it turned out my salt was actually pretty high. That was a red flag. There is no way to reduce your salt without partially draining your pool that would've been a huge inconvenience and expense. I just went there a few days ago and they told me my free chlorine was .9 and that I should go home and add 4 gallons of chlorine and that it was dangerously full of contaminants. I went home and added 1 gallon of chlorine and then waited to do some research and go to the Rancho San Diego store the next day to get it tested. As it turns out my chlorine must've been really high to begin with because after adding 1 gallon my free chlorine is now 5.41 which is far over The ideal range. Their testing equipment is flawed and these recommendations they are making can result in actual physical harm and harm to your pool equipment. Another odd thing: The girl behind the counter told me that San Diego has soft water because we've been getting our water from Northern California for the past 10 years and not from the. Colorado river. I thought that was odd and I went home and googled it and that is patently untrue. The guy at the Rancho San Diego store just laughed when he heard that. I now go just to the one store in Rancho San Diego where I can trust their equipment and advice and not put my equipment or my family's health in danger. read more

I came in last Sunday. Jonathan was super helpful and went the extra mile to help me get some hard to get fittings. He went to the Pentair catalog to get the actual original part numbers. Very professional and friendly. Great attitude! He then crossed those numbers over to two other manufacturers in case the originals weren't available. It was about 7:12pm and they were supposed to close at 7:00. He never treated me as if I had to leave. Excellent customer service! read more

This is the worst company ever. I bought a pool heater and they recommended the wrong one and will not exchange it. I have never seen a company that behaves so badly. There are other reputable pool company's like Del Rancho Pool & Spa and they are professional and have good business practices. Leslie's Pool is a chain only interested in profits. The personnel at the Escondido store were curt, unhelpful and mean. Please do not patronize them unless you want poor service and unreputable business practices. read more

Vince has been a dream come true to work with for my pool. I am new at this and his patience and knowledge have my pool crystal clear without over spending on chemicals I don't really need. Before Vince, my pool seemed like a chore, and now I am spending much more time enjoying my pool and less time messing with it. Fabulous work Vince, appreciate your dedication to your craft and being so helpful and patient with people learning like myself. read more

As a new homeowner I've been struggling to get my pool balanced but Dawn and Vince have been extremely helpful in educating me.

I came here looking for a air pump adapter for my very large pool float. While they do not sell that part, they did offer to inflate it for me. That was quite a surprise. As Andrew was filling the float, one of the other employees (forgot her name) cleaned off some dirt and grim from the surface. I have been here before and service is always great. read more

Leslie's Pool Supplies Pro - Big pool float filled by Leslie's Pool - Hot Tub & Pool Near Me - La Mesa, California

My gosh, talk about Dazed and Confused!!! Leslie Pool Supplies Rancho San Diego site is about useless!!! Ordered and paid for a new pool heater, install and haul away the old unit for almost $4300. In store manager Donald C gave us impression new heater was available 24-48 hours. Install guy came by, checked everything out, good to go, right, wrong!!! After eleven days of waiting info fm Donald, found out heater unit is 120 MONTHS back ordered. Called Leslie corporate that do looped us back to Rancho SD location!!!! My gosh!!! Not sure if anyone knows how to do business with exception of taking your $$$. Unhealthy customer. read more

Dawn, at the La Mesa, Fletcher Parkway store location. Was very helpful to us very courteous and went the extra mile to explain why our hot tub was in the shape it was in. She tested the water we brought in. Dawn thank you ! Jacuzzi is back to normal and we appreciate Leslie's decision to hire you because you certainly are an asset. See you next time as we are shopping in your store read more

I am very impressed with manager Chuck and his crew at the La Mesa Leslie's Pool Store. I don't go in often, but when I do, I always receive the best service, and the employee's knowledge of their products is top notch. Because of their expertis, I called Chuck on a Wednesday afternoon for a quote on a pump and motor. Chuck explained my choices in detail and that he can have a technician out the next morning between 8:00 - 12:00 noon. Chuck explained that the technician, Brad, would call me 20 minutes before his arrival. The next day, Brad called around 8:45 am, removed the old pump and motor, and replaced it with the new one, and the job was completed within about an hour and 15 minutes. This whole experience was headache free and very professional. Thanks again, Chuck and crew!! read more

We ordered a pump/filter for our pool in April. The technician that came out removed the old pump and did not finish installing the equipment. In addition he took out the current electrical work without notifying us. We finally got Leslie's to come out last week to finish the work they started and the new technician told he was not able to complete the job due to a missing part. We have been calling the store directly to get updates. My husband and I have spoken to Dawn to get updates and she says she will call back but never does. Dawn said it is not her fault there is a missing part and she is busy as customers in the store take priority. As of this review my pool does not have a pump/filter and I am very disappointed that Leslie's is not helping. We also called the corporate office and the separate customer service number. No help and no resolution. I have paid for a system that as of this time does not work. Update: Leslie's pool has reached out to me and have completed the job. I am happy to report that the pool is up and running. I will update my review to 3 stars due to poor customer service, lack of communication overall and time of project completion. read more

Great experienced knowledgeable people working at this Leslie's. Dawn did an amazing job with her recommendations and my pool looks amazing. I highly recommend this place. read more

We are new pool owners and didn't know where to begin with our pool care needs. Dawn and Chuck were so helpful in educating us on what we needed and providing a variety of options based on our budget. Good old fashion customer service is alive and well at Leslie Pools. Thank you!!! read more

Dawn was so helpful! I'm new to owning a spa and feel pretty intimidated by the whole thing, and it's so nice having a local store with people who can patiently talk you through everything. Thanks Dawn! read more

I highly recommend working with Vince when you come into this location! His knowledge, customer service, and personality really make you feel comfortable with the decisions you make for your pool, which can be sometimes be challenging. He gave me a simple solution to fix my Hayward remote control, as I was in there to purchase other products. He's truly an asset to the store and exemplifies how service and salesmanship works. read more

Dawn and Chuck did a fantastic job of pointing me in the right direction and getting my pool clean and balanced. DIY has never been so easy.

Chuck is super friendly at the store and on the phone. Very knowledgeable. I had a pump go out and Leslie's service came out to replace my single speed pump with a variable speed pump. Shawn was the service tech. Also friendly and courteous. He called he was coming and arrived on-time. I asked to include my DE filter to be cleaned (added cost of course, not a bad price). Very happy with Leslie's store and service dept. read more

So most people go to Leslie because it's either conveniently located or because they generally have what you need. I fall into both of those. Today I can say that I also go there for the knowledgeable staff member named Vince. His willingness to share his water chemical info was second to none. He even saved me a few bucks. Now I can say I come to this leslie's for the overall shopping experience. And I'm able to save a few bucks. Thank you Vince. read more

I was sold a defective floating tab feeder. They refused to exchange it. This is just poor customer service. It's not about the money. I think if the gentleman who often works when I go in was there, it would have been different. But it was the female employee who I see fairly often. I spend a lot of money in this place. Not anymore. read more

Leslies pool supplies have been assisting us with setting up our new spa! Dawn has been helping us with water chemistry and we are so happy with the service and knowledge we will continue to go to leslies for supplies and help! Thank you! read more

This place has everything. Vince is very knowledgeable and helped me out greatly. Highly recommend speaking with Vince. Nice job Leslie's and Vince! read more

I had an issue with my pool light and even though I got to this pool store 1 minute before closing time VINCE was kind enough to stay passed opening time and help me out! Not only he helped me find the gasket I needed he went ahead and cleaned the light and put it together for me. That was beyond his job description! He also explained to me how to proceed with the installation of the light casing and how to check for problems. This was my first time at Leslie pools and it certainly will not be the last. I used to drive 15 minutes to a place I really liked but now i can go down the street confident that i will not only find the product i need but also get excellent and pleasant customer service! Thank you Vince! People like you make the world a better place! read more

Every time I come in here the employees are extremely helpful. For someone who knows nothing about keeping my pool clean, they always go above and beyond in helping me understand what I need to do. Dawn, Jahnathan, and everyone else I've had contact with, are amazing! It's always a comfortable experience when I go here. read more

I have always got great service at this location. Dawn started and gives a whole different level of superior service. Dawn never lets you leave without making sure you taking care of. Great Service Thanks Dawn for that read more

Dawn has been amazing in teaching me and providing the right chemicals for my pool. My pool cleaner did a horrible job and Dawn is bringing my pool back into balance so we can enjoy the pool again. Highly recommend seeing Dawn for all your pool needs read more

Came here as a new pool owner hoping to get some direction on what to do. Dawn assisted me on my first visit, helped with some basics and after a water sample, I found out my phosphate levels were 8x the normal range. She gave me the chemicals I needed to get that down and told me I needed to clean my filter after 48 hours of putting in the chemicals. Not knowing what cleaning the filter exactly entailed, Chuck was super patient and walked me through how to do it. He provided excellent detail and I could tell he really knew his stuff. He told me I would need new DE and after showing him a picture of my filter, recommended I replace my pressure gauge, explaining to me why it was important I had one that worked. I was super impressed with how much he seemed to care about me learning. Just went back today for another free water sample after doing their recommendations and cleaning out my filter. My phosphate levels were now very low, which is great, and the water was overall in good shape. Chuck gave me some more pointers to keep my pool in good condition and I was on my way. I am now feeling more confident about handling my pool and glad to have a place I can go to for help when I need it. read more

I am new to California, I am from the Midwest... I have never ever owned a pool and Leslie's, is making the transition and the learning curve much more manageable. I am constantly learning but there customer service and care and helpfulness far exceed my expectations and has made the process fun even and for sure more tolerable and I feel able to tend to my pool now. Shout out to Dawn the assistant manager who has been my day one help! read more

Just got home from an overall BAD experience at this location. First of all whoever that girl is with the curly hair is extremely lazy and seemed to just hide in the back of the store the whole time. Even when Chuck (the man "helping" me) was clearly busy and more customers were coming in forming a line behind me she just chilled in the back until he asked her to help and even then she walked up slow and with ZERO sense of urgency. She has terrible customer service..... Anyway, I went in thinking I just needed a couple things and ended up being convinced to buy all this other stuff that Chuck said I needed. Spent way more than I wanted but I still left feeling good as I had just replaced my pool water, I wanted to be sure i balanced it correctly, and I figured Chuck seemed pretty knowledgeable. I get home and am going through the test results and instructions for fresh water pool setup and notice a step for conditioner. I refer to the test results and it shows conditioner level at zero, Chuck never said anything about conditioner so I call still thinking that I was covered somehow in one of the other things he sold me. I was wrong, turns out I do need it! I'm upset at this point as I am far away from this store and am not able to leave me house, I explain it to him and he just gave a very ingenuine sorry and said come back. I mean, a mistake is understandable, but common.... At least offer a discount or some type of compensation for making me waste time/money/gas. I usually go to another pool store but decided to try this bigger chain store since I was replacing my water and figured they had more expertise. Instead I left having spent a bunch of money and am now extremely frustrated as I cannot even balance my pool for another few days when I have time to get to another pool store. What will happen to my water in the mean time? Who knows, I'm not the pro, they're supposed to be. I'll NEVER use Leslie's again. First and last experience. For a company so big and with so much money they could have done much more to help a customer out. Thanks for ruining my whole day! I'll be sure to follow up with pictures of my pool water if it goes to crap. read more