Wanted to trust this place but after an inappropriate remark, we will not be back. My Mom and I…read morewent in because we were having an issue with cloudy water in an above ground pool. Joe tested our water with the strips and told us our levels were unsafe and not to swim in it. He sold my mom some powders and told us to come back the next day to test our water again. We came back the next day and it was a different gentleman. He tested our water in a machine, took a picture of it with my phone so we would have record of the numbers and gave us more advice and told us to bring another sample tomorrow. Once again we came back with a water sample and he tested it in the machine again. He told us that the water needed liquid chlorine, but since we had been such troopers, he gave us a gallon of chlorine for free. We asked when it would be safe to go swimming again and he told us within two hours of pouring the chlorine but we could go now "If we wanted the carpet to match the drapes". I was appalled and had to explain to my mom what that meant when we got in the car. I told her we would NOT be going back. We took our water sample the next day to a different pool supply place which tested our water and we showed them the pictures of the machine at Sun Pool and Spa and he noticed that their machine wasn't working correctly because it had a orange triangle at the top in the picture. We had to drain the pool and we are starting over fresh. Women, beware....

Love love love this team! Joe, David and Paul are all incredibly knowledgeable and helpful. After…read morea big phosphate issue, and me following Joe's treatment instructions, Paul serviced my tank, cleaning it meticulously, and left me with a beautiful clear perfectly clean pool! I'm thrilled to always have one of these three available!

Weekly service always friendly and knowledgeable and address concerns immediately. Had a pool…read morelight that everyone I called previously could not get fixed correctly. Scott and his team had it fixed right and even were able to get it rewired correctly. His team has handled everything on my pool from the solar to salt water conversion. We even had his team resurface the pool and add in a bench....turned out amazing. Amazing response and great people to work with. Highly recommend

Get weekly service with Scott and any time I have issues with my equipment he's out there either…read moresame day or next to get things taken care of!

Super company, cant say enough. Immediate response, easy to work with, fair price. Results…read moreexcellent Now they service my pool weekly--Im super happy with them!

This company is dishonest and rude and I feel I should warn anyone who is considering using them…read more We were quoted $190 per month and have paid an average of $528 per month ($3170 for 6 months). They auto charged whatever they wanted on our card. 6 months ago we hired Simpson Pool after they came out to the house house, looked at our pool and quoted us $190 per month for weekly cleaning. Our first bill was $263. No warning about the price hike! We asked why the invoice was higher than the quote and they said "it's taking longer than we thought". Then they tell me if I want to get the price down to what I was quoted, we can buy a pool vacuum from them since ours "wasn't working." We agreed, weren't given any options for the vacuum and received a charge of nearly $600. Our bill never went down. When I asked they were super aggressive and rude in their emails, telling me I am wrong, telling me to "look at my invoice again because they are charging $255, not $263 (completely false and irrelevant)." The rude and dishonest interactions with this company and their auto charging whatever they decide deserves this review so hopefully no one else will experience this. To top it all off, after I put my foot down and didn't respond to another $577 charge for equipment (because ours is only 2yrs old) .. they sent me a generic email saying "we are no longer servicing your pool because we are condensing our routes." What a blessing that its over now and our new guy is great and charges $160 per month. Run as fast as you can from this company!

I don't like putting down small businesses but am at a loss with Palomar Pools. Moved to Ramona…read moreand we've had some wind. Wind and dirt create dirty pools. I get it. However, when your contracted pool cleaner misses half of the month and then the two times he shows he doesn't clean the pool I don't know what to say, oh yeah, and he wants full pay for half the month and a crappy job. Take a hard pass on Palomar Pools.

I have gone through 4 pool cleaning business before I found an honest hard working pool cleaner…read more The other 4 would lie about showing up without realizing I was at home to see they didn't show. Brandon at Palomar Pool & Spa has shown up every week without fail or excuses. His service is consistent, professional and he informs me of potential problems arising with my pool. His knowledge and experience shows in the work he does. I highly recommend this company specially if you care about maintaining a clean pool with a well working system.

I just started New weekly service with Paradise pools, they are amazing, they are thorough. I wish…read moreI found them a long time ago.

Perfect service and very quick response! They always give me a great service at the first time and…read moreI am glad to choose them to remodel my pool.

Payan Pool Service has been servicing our HOA for one month. It is a step function improvement…read more They are knowledgeable and communicate any necessary repairs. Rudy at Payan performed a repair today. The water had been previously shutoff, and after the repair he turned the water on. It created a "rushing" water noise unrelated to the repair. He contacted me and about the unrelated issue and resolved it.

Payan Pools did a great job helping me with my Jandy Saltwater System that was acting up. We got a…read morewarranty through the manufacturer and they installed it for me. The manager Kris is awesome and will make sure you are taken care of. Highly recommend this company

We worked with this company for over 10 years. Every year our automatic cover would have some…read moreproblem or another. About 3 years ago the rails started to fail and since we planned on getting our pool refinished, this company took out the cover and gave us a price of about $6k to replace the rails and cover. Now we are ready to redo it all and the company has been sold to PoolSafe. The price has more than doubled and apparently we now need a whole new system. PoolSafe seem to have some monopoly on pool covers in the area as every number I call goes to them. Really disappointed.

Great experience. Tiffany was very helpful in setting up a service call for a cover installed years…read moreago by a company that is now out of business. She confirmed by email, and I sent her pictures of the service needed. The tech arrived on time and quickly determined the nature of the problem and the solution needed. Because my equipment is 44 years old the replacement switch to operate my cover will need to be installed later. Overall, very professional in all respects, and everyone was very nice to deal with. I'll update after the service is complete, but I do not anticipate any issue or problems.

I had a leak and was told it would be weeks before it could be checked. East county was out and had…read moreit fixed in 3 days! Great service and several of my friends also enjoy their service.

Amazing work by Tony and team! THANK YOU for bringing our pool back to life and just in time for…read morethe weekend!!