Steer clear of this company. They provide OK pool service. Nothing exceptional and depending on who is servicing the pool they do the bare minimum and others go above and beyond. Unfortunately I received more of the bear minimum service. Plus the customer service you receive will be subpar! They have huge communication issues within the company as well as with their clients. We signed up with them in February 2024 when they were Cabana Pools and explained the time frame we needed. They were able to accommodate us and we became customers. Kyle was very helpful. However, sometimes they would come late or not at all and wouldn't notify us while Cabana Pools, once they became Pool Logic they never contacted us and when I contacted about service I was greeted with rude responses. Another issue we had was they would sometimes leave our gate open or unlocked if closed. Our most recent issue was the inconsistency with service and when I called to ask where our technician was I was greeted with someone else is covering and when I asked about an ETA, I was given there is no ETA. When I responded with ok however I am unhappy. It was escalated and I was given an ETA. The manager then contacted me and I missed the call. when I tried to call right back it said this number isn't receiving calls at this time . I tried calling again and a woman answered laughing. She then continued to giggle while I was responding. Very irritating and unprofessional. I spoke with the manager and he was very nice. He had explained that there was some confusion with the notes on the account, yet lack of communication within the company, and someone put notes on our account that were inaccurate. The manager was apologetic but did try to make excuses which upset me more. I did let him know we would likely be canceling service soon, and he understood. Unfortunately I hadn't canceled before they charged us, which is the 1st of the month, even if the 1st is a Sunday, which was 5 days before our next service. I immediately contacted them ask about canceling service and if I was able to receive a refund. I received confirmation the next day that they were canceling our service and a request to billing for a refund to be issued was sent. 24 hours later someone from billing, by the name Averie, said they would be sending me a check, not refunding my account. I immediately responded and explained that this wasn't ok as we have issues receiving our mail and they took the payment directly out of our account. She responded 23 hours later explaining that Quikbooks doesn't allow refunds to bank accounts. I then immediately called the office and asked for the Averie, I was told she wasn't in the office. When I asked for a manager I was asked why and I explained she just messaged me 2 minutes ago so she is in the office. I was then put on hold and she became available. Averie got on the call and proceeded to give information that was contradictory and when I asked for it to be escalated I was told that no one was there as the owner was the only escalation and he is currently out on Paternity leave and no one is taking over of him currently, so she would forward the info to him but could not guarantee any follow up soon. Very unprofessional!! I really liked the company when it was Cabana Pools. Not sure if the company expanded or merged, but since becoming Pool Logic it is the worst! read more

I signed the contract with their company the second week of November. Right out of the gate I asked Kyle about debris accumulating in my spa and in the pool. Their technician came and serviced my pool, cleaned out the spa and within days, the spa was full again with debris. I called and I emailed Kyle asking if he could look into it. I got no response and his technician came the following week for the regularly scheduled cleaning and cleaned the spa with the same result, debris filled back up almost immediately. Kyle (or service manager) finally texted me back and scheduled the cleaning of my pool filter. Someone from their company cleaned the filter and left residue all over the concrete and a small portion of my backyard grass. They clearly used my outdoor hose to clean the filter and just as easily could have hosed the concrete off after they were done. Even more frustrating is when they left, I was not offered additional service to vacuum the spa out to ensure that in fact was the issue. The contract you will sign with states there is an additional $15 fee to have excess debris removed if needed prior to cleaning. I would have gladly paid extra to have the spa cleaned. I emailed them about all of this and included pictures. I still got no response from Kyle or someone their company. Moving forward, the following week was thanksgiving and the service got skipped until the next week. I did not want to wait two whole weeks for my spa and pool to be cleaned out. I have numerous other services that are delayed because of holidays (EDCO, Sparkletts Water, landscaping, etc) and all my services are delayed one day, not an entire week. PoolLogic started my service well into the month and I only got two cleanings in the entire month November. If the service was prorated to reflect the start date or reflect any given holiday, I would have been more flexible with their lack of communication. But when I still had to clean and vacuum out my own pool and spa on two different occasions, Its not worth the money or the frustration. I canceled my contract via email on Nov 30th and almost immediately Kyle reached out to ask why. After sending him the above stated response, he apologized for the lack of communication and offered a free month of service and free part replacement from my filter. I accepted the offer and told him I'm an easy person to get ahold of and a little communication, goes a long way. Not surprised, my pool never got serviced Dec 1st Or Dec 8th. So I emailed him back and just told him to cancel my contract. I'm sure they are nice people, just bad communicators. read more

Pool Logic - Debris left in spa after filter cleaning. - Pool Cleaners Near Me

really disappointed in what has become an awful experience from a company I thought so highly. Kyle and his crew have been doing a very poor job with service. ive had a driver pull up in front of my house, then leave 20 minutes later, not doing a thing with my pool. But later I get a report like he did. Most other times they are there for 5-10 minutes sweep the walls a little and leave. I've sent Kyle pictures and concerns but always with no response or little care. It seems from these readings a reliable pool company is hard to find. Add PoolLogic to the failing companies for me and please keep a close eye that your work is actually getting done I don't think I'm asking for too much for a clean pool and this review is deserved QUICK EDIT.... Kyle did reach out and came over to my house today, 9/14/22 to listen and address the issues. He took the time to finish the lackluster job and we were able to talk so we can start the process to build trust again. I very much appreciated this. I'm going to change my 1 star to 3 at this point. I'm hoping to get it back to a 5 star and will be sure to keep you posted. read more

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Huge shout to Anthony C, great professional service, super prompt and thorough. we are so pleased with our pool service

I am so grateful I found Kyle and his team to service my pool and my spa. Pool Logic is the only one I've found to maintain an above ground pool. They do a wonderful professional job- my pool and spa are always clean and ready for use. The status report and pics sent to me after their visit is such a big bonus. Thank you, Kyle and team! read more

We have seen a total turn around with PoolLogic servicing our pool, spa and fountains. Their team is communicative, consistent, professional and friendly. We receive weekly reports with pictures, updates and recommendations. We couldn't be happier! read more

Pool Logic - Pool Cleaners Near Me

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We've used Pool Logic for about 2 years now and our pool has never looked and performed better. Rony is prompt and professional and does a fantastic job. Thank you for weekly the reports, and we love the detail and the education. Highly recommend thanks again Rony!! read more

Thank you to Grant with Pool Logic SD. He does a wonderful job. I highly recommend this company and especially Grant. Thank you for job well done!! Kim M read more

I've been using Pool Logic as my pool maintenance company for about 4 months and I can truly say that I wholeheartedly recommend them! 1. Three other "pool guys" said I needed to contact SDG&E to have my pool heater turned on after they couldn't figure it out. Brodie at PL walked over, took off the cover and flipped a switch in the heater unit...and it started right up! 2. Every time I have a question, the PL Team responds within an hour or less! Communication is HUGE me. 3. I'm a navy veteran who has issues with random people showing up at my house and randomly walking in my back yard. I asked for them to call me 30-45 minutes before they're going to arrive to service the pool - and in 3 month of weekly visits, they've called every time! This may not sound like a big deal but I've gone weeks waiting for contractors to communicate with me and they don't. So, I truly appreciate how these guys go out of their way to make sure we're taken care of. I highly recommend Pool Logic for service, repairs and new equipment installation. read more

This company is a great choice for your pool needs.They do a thorough job cleaning the pool and are very reliable. Rony always does a great job with cleaning our pool and always leaves it looking amazing! read more

This is a phenomenal company that provides great service. We keep our pool and spa open year round and have used their monthly service for over a year now. As long as we own our home, they have earned a lifetime client. read more

I am housesitting my sister and brother-in-law here in Santee while they are on vacation. I am really excited that me and my kids get to hang out in her back yard with her brand new gorgeous new pool until one of my kids decides to mess with the pool equipment. My brother-in-law calls from halfway across the world because he can see the pool equipment isn't on through the app. He is frustrated (rightly so) and I am extremely upset and ready to kill my kid. This was around 2pm, by 7pm Kyle was looking at the pool equipment and realized what the problem was - and fixed it! Pool fixed, brother-in-law happy because he can see the pool is working again and guilty kid still alive. Thank you so much Kyle! read more

Incredible customer service, and detailed notes emailed to you after every service. They do my regular pool maintenance and installled a heat pump. Can't recommend them enough for any pool needs you have read more

We spent over a year trying to find a pool maintenance company that would spend the time and had to expertise to clean and maintain our pool. This is the best pool company we have ever hired. They not only maintain the pool and all the equipment, they provide a photo of their visit with the pool chemical status listings. We would recommend them to anyone who is tired of the 5 minute visit a lot of pool maintence companies provide. Kyle and Greg are great. read more

PoolLogic did a great job. Answered my questions quickly, were very responsive and my spa looks 100% better!

Kyle and his team were professional and had excellent communication. They did an excellent job coaching our pool filter.