Here is my experience which is far different from others, would not recommend
* The crew was slow in my opinion
* Broke the plug on my fridge, took 2 days for them to fix it
* Scratched the front of my stainless steel fridge
* Dented the side of the other door on the same fridge
* Dollied a $4000 Henredon Armoire from the front with no pad which rubbed the finish off the front on the bottom where the dolly rubbed
* Chipped stucco off the front door threshold
* Gouged both the front and garage door jams in several spots on my newly built house, not scratched but deep gouges
* Water drained from the washer as they dollied it out of the old house and they did not clean it up, of course the tracked through it leaving a muddy mess
* Scuffed the front of both of my leather sofas
* The forgot the bedframes and the dryer hose at the old house on the first trip so they all returned to the old house rather than being efficient and having someone stay at the new house to do set-up
* They left the tools at the new house when they returned for the second trip to the old house, they needed these to remove the above mentioned fridge doors to get it out of the old house, instead of coming back and getting the tools they tried to manhandle the fridge out hence the damage
* They hooked up the washing machine but did not turn on the water we did a load and almost burnt up the motor
* They sent a 5th person for the last half of the move to speed things up, I only contracted for four, then they tried to charge more by the hour for the 5th guy they sent without me asking or approving, talk about breach of contract, you will see the owner likes to use that as a weapon later
* They left the side gate to the house wide open and one of my dogs got out and took off down the busy street forcing my daughter to run into traffic to get her dog
* When collecting at the end of the move they said there is a 3% charge to pay by card, I was never informed of this, they called the owner he waived it but later used that to say I breached the contract by not paying in full so he did not have to fix any of the damage, it was over $1200 as if people keep that sort of cash around, he should just bake the 3% in and give a cash discount, feels unethical to me
The owner was supposed to come out and inspect the damage 9 days later, yeah I know great sense of urgency, instead he sends the below email on the Friday afternoon before the Saturday he was to come out, no call, no visit AN EMAIL.
Here is the email from the owner -
"Mr. Haughn, in response to the scratch on the fridge and the front door trim.
All moves will result in a few minor cosmetic scratches/scuffs/dings; that is an inherent risk when moving a home to a home within 1 day. That is why all professional moving contracts including ours, includes a hold harmless disclosure regarding the fact that we are not responsible for cosmetic issues that happen in the course of a move. However, not being liable and being a caring human are two different things. We are not able to repair the fridge or trim however I would like to offer $75 refunded to you.
I hope you feel this is an amicable resolution to your move with us. In all sincerity, you did void our moving agreement when you decided not to pay the full bill, but I looked passed that and immediately had the cord fixed. With the addition of a $75 refund I feel this to be a fair resolution. "
$75 on a $1200 move with all of that damage because he is a caring human, what a guy. The hold harmless clause does not give you impunity to damage anything and not be held liable, his team did not take appropriate measures to assure damage was not done, for example padding the entry doors, going and getting the tools they left at the new house to take the refrigerator doors off and not try to "muscle" it through a space that it would not fit, not placing a pad on the dolly when moving an armoire, I could go on and on, this is carelessness, neglect and a lack of experience and professionalism in my opinion. This is not "inherent" in a move covered under "hold harmless". I replied to his email that same day August 24, 2018 at 6:01:45 and have not heard a word from him since. read more