better business report; they have a C+ rating!!
I guess we should've done better research!
https://www.bbb.org/us/az/peoria/profile/moving-companies/all-n-all-moving-llc-1126-1000035355
Be advised. This company does have overall good YELP reviews, however if you look closer you would see, right now they have 4 out of 20 really bad reviews (20%). and if you see the common issue... the owner.
You have a very good chance of getting good movers and having a great experience but if that off chance (20% by these reviews C+ chance by BBB) you have anything go wrong; the owner will deny everything, blame you and result to insults if you press for a better response. (See the other bad reviews too... it's the same unprofessional responses and anger)
When it comes to a big life event like a move, this is a tough risk to take!
See his responses below. It's almost comical (unless you spent over $600 like we did) :(
6/5/19
I sent an email on 5/24 and still no reply and zero effort to make up for the extra $$ we had to spend.
1. we had most of our belongings already in a front room, and it still took 4.5 hours to load the truck
2. the movers did not make use of all of the space and said we couldn't fit more. After they left, we removed a few feet of stuff, added more and replaced the stuff we removed, we still had to rent a pull behind trailer ($250) to get more of our stuff. We did this move 3 years ago and ALL of our things fit in a 26 foot truck! This time a 6x6 shelf, a dining table, a grill, a 6' shelf and 2 additional couches did not make it?? I had to leave behind things I didn't want to.
3. the movers did not listen well... removing things that shouldn't be taken, had to remind them several times of things they didn't get yet, and when we unloaded in WA 3 items were loaded that were NOT supposed to be.
4. They did NOT use blankets all everything they should have and we have a lot of scratches now and one broken shelf. We still had 6 moving blankets available to them for use.
5. Once the unloading began in WA, I discovered that about half way in.. a few feet of top space was not filled! We had a quite a bit of light items that could've been put up there and secured with blankets and clothing.
We spent $445.47 for 4.5 hours and not all of our items were loaded. Plus we had to spend an extra $250 on al pull behind and still have to do loading ourselves.
I am 5 months pregnant and really couldn't do much. We had options to hire just a couple random strong guys to do this job, but we wanted professionals... I am not sure we got that.
Owner's First Email response:
Good morning,
I did speak with the guys, they did their best to pack the container as they were directed. Anything that may have been damaged in boxes as they did not miss handle any of the boxes. If we did not pack the boxes we are not liable for anything that was damaged in the boxes.For anything that would not fit that was at the movers discretion from a liability standpoint. If they believed that something could get damaged during the move they would not stack something inappropriately. I apologize I have been out of town an now coming back to this, we do apologize for any miscommunication.
(me) I said nothing of damaged boxes, only damaged furniture that was not wrapped by this guy's workers.
and he is ignoring all my other issues of wasted time, not listening, extra money needing to be spent.
All N All Moving!
Owner's second and final email: (ps, I am a female)
To be completely honest with you sir, I'm not gonna go back-and-forth with you the guys did a good job unfortunately things could potentially happen during the move. We did not transport your belongings to Washington. The person that you should be contacting is not me or my company but the pod service who you used. We're no longer liable for anything that we put on the truck if we're not transporting it. I will not be Refunding due to the fact that my guys did do the job to the best of their ability. And if there was such an issue why did you not address it. I understand everybody wants something for nothing. But we are not that company. Thank you so much and have a great rest your day
All N All Moving!
(me) back and forth? he took 12 days and a bad review to get back to me. Not wrapping furniture is why the furniture got damaged. I addressed it quickly, just got no response until now and finally, making a complaint about poor service to an owner of a company is not "looking for something for nothing" I just want a business to the job they are supposed to correctly, and if they don't, to own up to it and make a gesture to make it right. Pretty simple. read more