Ordered takeout today but didn't have a good place to eat it so asked if I can use a table at the patio and the staff were amazing. Didn't expect anybody would pay me any attention which I was hoping was a good thing. Instead a got quite a bit of positive attention from the staff who all offered to service me. I was touched but didn't want to bother them. The team here is amazing. read more

Black Bear Diner - Hayward Today, I came to celebrate Father's Day with my wife and son at Black Bear Diner. We had a great experience. The service was excellent, fast, and friendly from the moment we arrived. Our waiter provided outstanding customer service, was attentive to our needs, and made sure everything was perfect throughout our meal. The food was delicious, the atmosphere was welcoming, and our Father's Day celebration was very enjoyable. Thank you to the entire staff for making our visit special. We will definitely be back. Highly recommended! read more

Visited for lunch around 2:30 p.m. We were seated near an area with several tables that had not been cleaned. It took about 10 minutes before a server came by with utensils and water. Once we ordered, the food arrived and was good, and our server was pleasant and helpful. Unfortunately, while eating, I noticed my shoe sliding on the floor. When I looked down, I found that the floor was dirty and covered in a mushy substance that had gotten stuck in the ridges of my shoes. It was pretty disgusting and completely took away my appetite. I'm giving two stars because the server provided good service, but the overall cleanliness of the restaurant was unacceptable. Based on this experience, I won't be returning. read more

We waited a few minutes for a table. The place was packed on a sunny weekday afternoon at 11am. They gave my friend's baby a high chair, so he can join us comfortably. And even gave a him crayon and a picture to draw on. We appreciate it, even thought it only was used for 2 seconds. Our waitress came by fast to take our orders. I think this is the first time I ever got my menu on a newspaper. Which I thought was pretty cool, to match the restaurant theme. I got the egg Benedict with sweet potato fries, and it was delicious. Big portion and also came with a small fruit bowl. My friend and I finished our whole plate. The waitress came a few times to check on us. Parking was easy, since they have a parking lot. read more

Black Bear Diner Hayward - Bear Claws ( blueberry) - Diners Near Me - Hayward, California

Outstanding Food, Exceptional Service, and Remarkable Leadership! Yesterday, I stopped by Black Bear Diner on Hesperian Boulevard in Hayward for breakfast. As I entered the parking lot, I noticed a sign advertising a 6-ounce steak and eggs breakfast for just $15. My first thought was, "That's an incredible price for a steak breakfast, but I wonder if the steak will be tough?" Well, was I pleasantly surprised! The steak was thick, incredibly juicy, tender, and full of flavor! It exceeded my expectations, and I thoroughly enjoyed every bite. I will definitely order it again if it's available on my next visit. I've been a regular customer at this location for quite some time, and one of the biggest reasons I keep returning is the outstanding staff and management. I generally request Vasi or Ashley as my servers because their customer service is truly exceptional. I'll be the first to admit that I'm a tough customer with very high expectations when it comes to service. However, these two ladies have completely won me over! Their professionalism, attentiveness, and genuine dedication to their customers deserve recognition. I also want to take a moment to acknowledge the leadership behind this wonderful team. Pedro, who previously managed this location, is someone I greatly admire. He consistently went above and beyond to ensure his customers were satisfied. His leadership, dedication, and commitment to excellence were always evident. I recently learned that Pedro was promoted to Regional Manager. While it's bittersweet knowing he is rarely at this location anymore, I couldn't be happier for him! Pedro, congratulations on your well-deserved promotion! You have earned it through your hard work and dedication. I have no doubt you will continue climbing the corporate ladder. You are truly an asset to Black Bear Diner! I'm also pleased to say that the new manager is beginning to win me over as well, which speaks volumes about the continued commitment to excellent customer service at this location. Great job, Black Bear Diner on Hesperian Boulevard! From the delicious food to the exceptional servers and outstanding leadership, you continue to demonstrate why I remain a loyal customer. Keep up the excellent work. You're the best! read more

then to this location, multiple times over the years, and this was the very first when I was able to get there around opening. What stands out the most from my previous visit is that the food quality in terms of flavor taste the same, which is a good thing, but the size has definitely gone down. I was quite surprised when I saw that the Bigfoot Chicken Fried Steak is at least 30 to 40% smaller than it was before. I feel like they should remove the "Bigfoot" from it because size-wise it just felt like a regular Chicken Fried Steak getting anywhere. I'm glad that they still don't charge extra to switch the cornbread muffin that it comes with for their decently sized pancakes. In regard to the service, while it wasn't perfect, I can definitely say that my server and the employee that brought me to my booth were both friendly. And my server was quite attentive, which was a massive upgrade from one of my previous outings, here where our waitress never offered a refill and never checked back on us until it was time to close out. It was also a huge class that once my order was placed it came out and under 10 minutes, but that may also have to do with the fact that half the restaurant wasn't filled to max capacity. Lastly, I could tell that there was a decent amount of regulars there, which is quite refreshing definitely added to a positive environment. I'm not sure when that will be the next time that I return, but I am glad that the service had improved, the food quality taste wise hasn't gone down and I know that I will be back at some point in the future. 3/5. read more

Black Bear Diner Hayward - Front Lobby - Diners Near Me - Hayward, California

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Always a solid breakfast. Stronger coffee for the early morning breakfast. Cannot beat a Black Bear Breakfast! #spicemeister approved. read more

Black Bear Diner Hayward - Picture of front facade - Diners Near Me - Hayward, California

It's my first time in a Black Bear and I love it. I love it that the menu is a newspaper. I love it that they have a merch store. I love it that they kept their theme of bears - lots and lots of bears. There's even a bear claw donut in the pastry case. We ordered a couple of big breakfast before my buddy ran his 50k and I got some hiking in. The portions are large. I ate my breakfast and saved half for the next day. Fast service. Good food. I would absolutely come back. Private parking lot. Please come and create your own adventure. read more

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This business is in dire need of a capable manager and knowledgable and caring staff! The food was very good but the service was a disaster. Aside from the fact that things like salt and pepper were not available and incomplete on the table, we had to organize our own napkins since the waiter was not to be tracked down or even paid attention to us. It took several attempts to even order something extra. He seemed not inly incompetent but did not care. He never checked either if all was ok except when we got up to go. We ordered a fruit pie to go and received for the second time an uncooked meat and pea pie which we found out at home when cutting into it. This once wonderful place is going downhill fast. We will not be back! No third chances. read more

The food is great and the portion sizes are very reasonable so much so that you may need to bring a doggie bag home. The service is quick and the staff work like a well oiled machine. This restaurant has that old fashion diner feel that has been it's trademark since the beginning. I remember back when they weren't open 24 hours and I would rush over right before they closed. This is a happy place for both the customers and staff. read more

Black Bear Diner Hayward - Diners Near Me - Hayward, California

The food is always delicious here at Black Bear Diner! I just decided to leave an observation (review) that happened when I was having dinner last Saturday evening (10/10/26). I was enjoying my meal when I noticed a man standing behind the counter (in a long sleeved blue shirt) yelling very loudly at a waitress! That's so rude and very unprofessional!!! read more

Our server Ashley is so good at her job! We walked in about 9:30AM. It wasn't so busy but it wasn't empty at all either. She handled the tables with grace as it looked like there was only her and a food runner & busboy. She was kind, polite and remembered everything that we needed. Food was good, my husband got a chorizo burrito and I got a BLT on sourdough. Hubby says the burrito was okay, not very flavorful and he had to put extra salsa for it taste okay. My BLT was good, thick bacon just how I like it. Food came out hot & ready to eat. Zero complaint at all. Our sever, Ashley, really made us have a great experience! If she's considered for a raise and/or promotion, get it to her! she deserves it. read more

I feel like the service has not changed. They have always been friendly and welcoming. This time around, we came on a Sunday night. It was after a softball game, so we came in a group of 9, with 3 joining us after. We were sat within 5 minutes of getting there. We got two half booths where the kids were next to us but not with us--thank God. They got to have their time, and the adults had our time. The server was quick and friendly, got all our drink orders and kids' meals entered within the first 5 minutes of sitting. Once she brought the drinks for all of us, the adults entered our orders. I was so busy talking, so I'm not sure how quickly the food came for the kids--but quickly enough to not bother us. My kids both got the grilled cheese sandwich with fries. Definitely enough for my 6-year-old, but my 10-year-old needed more food. That was our fault--he's a big kid. We ordered an extra side of fries when he was done with his meal. I ordered the Crispy Chicken Cobb Salad. Immediately, I knew it would fill me up. I wanted something light on calories but heavy enough to fill me up for the night. This was the perfect choice. Everything was delicious. My husband ordered the BIGFOOT Chicken Fried Steak. He has been recently obsessed with Chicken Fried Steak, so he had to order it, haha. It was delicious as well. With great company and delicious food, it was definitely a successful night. The server did great with serving the kids and the 3 people that added to our group at the end of the night. We will be back! read more

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Service is amazing. Staff is friendly. I love how they do the sandwiches. Big portions. Love the potatoes and how the scrambled eggs. I absolutely love the brewed coffee and the orange juice. Add to the company i had, my experience was gastromically amazing. read more

Today was by far the worst experience. This is not my first time here and it will be my last. My mom and I shared The Grizz, the meal is huge for two people. The service was quick and our wait time for food was about 10 minutes. We got country potatoes, over easy eggs, bacon, sausage, and French toast in our meal. The potatoes were drenched in grease and very salty. We ordered an additional set of country potatoes and those were raw, hard, and bland. We had to send them back three times and still ended up not eating them. The eggs were hard and we were told there was nothing wrong. We had to dispute the waitress in order to get a new set of eggs. The French toast and sausage was delicious. The bear theme and inside is cute. read more

Black Bear Diner Hayward - Country Red Potatoes - Diners Near Me - Hayward, California

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My bf got the build your own with pancakes and I got the cinnamon French toast combo. The cinnamon toast was good but a lot, I had to balance it out with an egg. Very sugary. My bf got the basic pancakes, bacon and eggs. Overall, service was good. Food took a bit to come out. But I'd like to try other things next time. read more

Black Bear Diner Hayward - Cinnamon Roll French Toast* Pancake bacon eggs - Diners Near Me - Hayward, California

I wish zero stars was an option. Very disappointed with the service. I ordered breakfast through DoorDash and my order arrived incomplete. When I called the restaurant to speak with a manager, I was told there was no manager available and that I should either "take it up with DoorDash" or come pick up the missing items myself. If I was able to go pick up the order, I wouldn't have paid extra to have it delivered through DoorDash in the first place. Mistakes happen, but the lack of accountability and poor customer service was unacceptable. read more

Service was friendly. Place was clean. Food was okay. Nothing I would come back for. Its open all day so nice for folks that work late/early. read more

Black Bear Diner Hayward - Chicken Fried Steak. It was good. Nothing wow. Staff was really friendly and helpful. Opens all day. Nice for late night working peeps. - Diners Near Me - Hayward, California

Never coming back horrible experience with my son. We sat down to eat a Hispanic customer sat down after us but was helped first while we had to wait even my 7 years old noticed the other customer got waited on before we did and yes the waitress was also Mexican read more

The food here's not bad but the service is terribly slow. Been here multiple times and experienced dreadfully slow service where we're sitting with water for over 30 minutes to an hour not being checked on once before our food finally arrives. Food here isn't worth a 45 min-1 hour wait. Do yourself a favor and go somewhere else. read more

Received 2/3 meals I ordered through Door Dash & the meals I did receive both came with 1/2 sides...ridiculous. I only ever have issues with my order during dinner time, like cold fries or dry sandwiches, but I usually take it to the head and fix it myself because we're only human we make mistakes. Missing a whole meal though?? On top of that, NONE of the meals received even being complete is beyond me. Whoever works during breakfast & lunch does a great job, I never have complaints. I appreciate them. Dinner time shift needs new employees. Also, the meatloaf 9 times out of 10 comes with a single onion ring on top instead of what's in the picture. read more

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We had the best service and everything we ordered was great! We enjoy breakfast here!

The service at Black Bear Diner was fast and the staff was friendly, which made the visit pleasant. However, the food quality didn't quite match the experience. Portions are large, but the ingredients felt more focused on quantity than quality. If you enjoy hearty, bulk-style meals and don't mind thinner bacon or ham that tastes more like SPAM, this place may be just fine for you. Prices are reasonable for the amount of food you get, but those looking for higher-quality ingredients may be left wanting. Overall, it's an okay option if you're hungry and value portion size over refinement. The fruit I ordered was soggy and old. My friends pancakes looked very filling though. read more

I went there twice this past weekend. Both meals were delicious and reasonably priced. Ernesto was our server he took good care of us. The manager also stopped by to check on us. The restaurant was very clean. I visit in the area every now and then. I will be sure to stop by again for another great meal. read more

Great place for family meals as there's something for everyone on the menu! And no one's not complaining that thy can't find anything to eat here. First timer and the menu is overwhelming but love the varies options! Breakfast all day. Typical diner food, burgers & sandwiches. They ran out of kids Mac and cheese! Must have been a popular item. Their tri tip was surprisingly good! I would get it again. Staff is really nice and friendly. Huge place- lots of seating. Be aware of the park in lot like anywhere else. Never leave valuables in the car. This place is 24 hours and def vet affordable! We were too hungry to take a photo! But can't wait to come back to try more items. read more

I just ate at the black bear dinner. I had a pice of lettuce with my orange that was black on it. I had a seed in my mashed potatoes and the broccoli and carrots need to cook more read more

Super disappointed and pissed that I received my delivery and they ruined my diner. Should've known better. Its absolutely unacceptable that they would serve this to a customer. It looks not even remotely like the meat in the photo advertisement. It had no sauce on it and the meat it dry as heck!! read more

Black Bear Diner Hayward - Pot roast False advertisement Dry and no sauce - Diners Near Me - Hayward, California

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Horrible service . Food was nasty my chicken fried was hard like a rock Mac and cheese was cold nothing good to say about this place. I complained to a mng about the chicken steak she said " Is fried steak is supposed to be crispy" was not crispy was over fried dried and hard as a rock. Really disappointed! read more

ordered a bacon and cheddar burger asked for my burger to be well done bc i'm pregnant and i take a few bites and that's when i realize my burger was RAW! i called and spoke to the manager AJ and explained that i wasn't happy i asked for it to be well done, im pregnant and im worried about the uncooked food i ate he was NO help said ,"well what do you want me to do about it" had no regard to the fact a pregnant woman was given raw food. then called the next day to speak to someone else and the woman was also no help all she said she would do is forward the complaint to the general manager and apologized for the raw food. On top of that the food made me disgustingly sick i was throwing up having the runs and it was from the food, felt dehydrated and ofc my main concern was is my baby ok. had to go to the ER bc i felt so weak read more

Black Bear Diner Hayward - Diners Near Me - Hayward, California

Bacon was soggy. Hot chocolate and coffee was water downed. Line disorganized by entrance. Waiter was okay. No communication on where to pay bill. First and last time I take my family here. read more

Service was good but the eggs kinda sucked but everything else was 5 star that's why it's a 4 star

The food was amazing. I had the omelette and it was so good!! I went thanksgiving day and as you can imagine it was packed. They did take a while to get us a table and to get us the food. The service was great but it was a bit long. I will say this location is a lot cheaper than the other locations I been to in the Bay Area. The ambiance is like any other dining, I enjoy it and it's calm and homey. read more

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This review is solely on the country fried steak. It is SO GOOD. The portions are huge and it's perfectly crispy outside and tender inside. Service was really slow, I guess because it was later at night and understaffed? It was super quiet inside overall with low music so it made it a little awkward to converse lol read more

Black Bear Diner Hayward - Country fried steak - Diners Near Me - Hayward, California

The food was excellent, the service was outstanding, and the atmosphere was warm and welcoming. I thoroughly enjoyed my meal. Be sure to try the Chicken Fried Steak--it is absolutely amazing and one of the best I've had. Highly recommended! read more

It's an amazing experience for me first time I visited this place n wow it's so wonderful and the server Galilea was excellent she served with a warm smile n was very professional. The ambiance was too good n the food was delicious. I would like to recommend to everyone. read more

August 2023 update. It's hot in Hayward so we wanted something delicious without having to go out. So my husband has the Country Fried Steak with Mashed Potatoes and Coleslaw. It was good, 4/5 it was well assembled and stayed that way during the delivery process. Gravy looked very delicious. As indicated in my last review I am trying to eat to conform to my diet when eating out so I decided to try the 2 Cheeseburger Sliders with French Fries from the Cub's menu. While I know the menu was intended for kids, the sliders were just a bit dry. Just the cheese I requested and no real flavor to it. Had to add some Dash seasoning to make it more tasty. The sliders may also be slightly bigger than you think when ordering off the kids menu. I got full after eating one and finished only half my fries which I thought did not have that much flavor to it either without adding on my own seasoning. Overall this was a nice small lunch for me to conform to my diet. However I do know that as a child back in the day I was extremely picky with what I ate. And as an adult today, it makes it no different. Needs the option of adding just a little something on the burger to enhance the taste. A good lunch with things to improve on. read more

Hi everyone, I'm Erick with stoneitup in San Leandro, your local Tile installer, bilingual & very handy. Well BLACK BEAR DINER is definitely one of my family dinner spots, it's usually 3 of us but it's a comfy number for dinning out. Service for us has always been splendid but only sometimes they get really busy on Saturdays & Sundays so you may need to entertain your table for a few extra minutes, totally worth the wait. Ive had my little stuffy black bear dangling from my signal light turner for 10 plus years, love it, we once went to pebble beach and stopped at a BLACKBEAR , he's still with mE. read more

Black Bear Diner Hayward - Baby diner beaR - Diners Near Me - Hayward, California

We like going to this Black Bear Diner location. Customer service is good and the food comes to us pretty quickly. It's one of our go to places for breakfast when we don't feel like making our own breakfast. read more

Food was just okay. Service wasn't great -- no greeting, just sat us down. The place feels dirty. The blinds by our table were covered in food splatters, window sills were gross, and the carpet smelled like it hasn't been cleaned in years. Everything feels neglected and kind of icky. A deep clean or new flooring would go a long way. read more

Black Bear Diner Hayward - Dirty windows - Diners Near Me - Hayward, California

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The host provided TOP-TIER SERVICE! I was highly impressed Mr. Steve working graveyard shift, made the entire dinner special. The way he was knowledgeable and even had amazing reccomendations. He definitely needs a raise or promotion! I will be a lifetime customer as long as Steve is working here! read more