do not do not use this company they steal and is a waist of time argue and complain the entire move they damage your belongings go through your things angie has not yet called me back to pay or restore my damge items tv is stolen mr ode complaining to angie the entire move was instructed what to move charge me 720 and still had to get a uhaul they over charge broke and addicts looking for a come up got a police report and reporting them to better business bureau they need to be out of business read more

Shelia who is the scheduler at Big O is wonderful. Very professional and responsive. However, the movers were not. Very young and not very concerned about not damaging furniture and home. My bed, dresser, walls and door were damaged. Missing hardware to setup beds. They also left my floor lamp and wanted to charge me to come back and get it. One particular young man had a volatile and nasty attitude. You can trust them if you want, you can't say you was not warned. read more

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My mother used this company to move us to my new home last month. They came late the original day & preferred to wrk on a Sunday instead of a Friday . I was at wrk when they moved everything, so I can't really speak on what happened during true move. But I will say this after it snowed unexpectedly & was cold I began looking for my bag of coats which apparently "got lost" on the move. Upon unpacking my coats & work clothes aren't the only thing missing. My mother has tried calling to no avail. Something needs to be done about how this company is being ran. So basically we have a nice amount of our stuff missing . I'll be paying them a visit to see what can be rectified for my missing items. Especially after paying over $800 plus tips read more

0 STARS. The moving process ended terribly. I bought my dinette from West Elm in June 2021, the movers scratched my new chairs on November 4th, 2021. When I called the office to report, the office manager attempted to deny fault and I am extremely offended. I would never use this business again and will get the word out to as many as possible. This 2 hr and 45 minute move costed $455, scratched furniture included. read more

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Movers broke my TV(32 inch). I didn't complain or was going to make a fuss about it. But then they broke my dresser that was pretty nice (Walmart value $275). Spoke to supposedly the woman that handles issues like this. Angela. Waited 2 weeks to be quoted $140 for my dresser. Fine. But then I haven't heard from for nearly another 2 weeks about my repayment. Now when I call she's never in the office. They demand cash yet when issues happen they won't make deductions and you have to wait for your reimbursements. Movers are good yet made mistakes, I don't like management read more

Do not use these movers. They threatened to keep several of my boxes if I didn't pay them more than the total they had quoated me for my move. NEVER EVER USE THIS COMPANY! They are dishonest. They deserve less than zero stars. read more

I wish I could give less than I star..... first off they showed up over 5 hrs late and at one point I found 2 of the 3 movers on the side of my house, smoking weed! And it was no big deal to their supervisor. I don't know how they are still in business. read more

I would not recommend this company to anyone thumbs down the guy who was in charge was high and talked about the guys and he did nothing. This day was terrible! And the manager was unprofessional as well. 6/1/1 read more

This is a long story but I'll try to be brief Big O movers moved me on 9/14/18 First of all the movers are drug addicts and alcoholics...They got lost on purpose and took forever to move a 2 bedroom apartment. All of that was done to prolong the time the move started at 11am it ended at 8:30pm....They give you an hourly rate to make it sound cheaper but in the end you will still pay $900-$1300 you can call another company and pay the same price and get better service without having your possessions broken beyond repair. Please stay away call another company save yourself a headache.... read more

THIS WAS HANDS DOWN THEE WORST EXPERIENCE I HAVE EVER HAD! The driver was drunk and so was one of the mover. The other mover was high. My original time to move was 8/8:30am but the movers arrived at 11:38AM. They made me miss my move in window with my building. Once they arrived one of the movers talked the entire time and barely did any work and then I had to literally tell him he was wasting time so that he could get back to work. The mover got lost going to my new place which wasted my time that I had for them to move me in. Once the movers got to my new place, the driver blocked two of the service doors not allowing other trucks to enter. The driver proceeded to argue with my building manager after she asked him to move and refused to move the truck. He was very disrespectful and made homophobic comments towards her. The movers moved very slow once I began complaining. They then informed me that the move would cost me more because it was going over 2 hours and I would have to pay $400 instead of the promised $325. I called the owner Otis and he told me that there was nothing he could do to help me and then Otis hung up on me and refused to work with me. I spoke with his daughter and explained to her that they waisted sooooo much time and made me go over 2 hours. I even informed her that they didn't wear masks and one of the movers smoked while he was supposed to be moving me. One of the movers informed us that he had a 12 pack of beer before arriving. They made me pay $350 and the movers then begged us for a tip. PLEASE DO NOT HIRE THIS COMPANY. You will regret it. It's cheap but it's not worth it! They hire randoms off the street and the company is overall unprofessional read more

Unprofessional and rude. Complained the entire move. Argued with one another. After all of the drama, one of the workers said "you know we work for tips too"... read more

Oh my goodness! I used Big-o Movers, moving company to move two rooms of furniture. They sent three guys, one was drunk and complaining of a hangover, the another had a broke knee from playing football the week before, and the other guy was too thin to pick up even the pillows from my bed. They were rude, disrespectful, and sloppy. On top of that!, it's a base rate of $250.00, and a $100.00 an hour after that, they tried their best to milk me out of money by holding useless conversations, sending one person to do things that two people could do, and standing around complaining about moving things. Ok! If you don't like moving stuff, you probably shouldn't be a mover. I'm saying all this to say to whom ever read this, if you can don't use this moving company. They are creeps and shisters. read more

I would have actually given these guys a 4 star rating except as many others have mentioned, they were late by over an hour. I wasn't in a rush so it wasn't a huge deal but that is something they need to work on. The guys did a great job wrapping and even packing some of some of my things for me. I have referred them on a few occasions, mainly because they get the job done and for a reasonable price. So in a nutshell if you're easy going and looking for someone to help you move for a decent price, these are your guys. read more

This company is very unprofessional. I really ttied to patronize our community. The driver was an 79 yr old, who also was packing the truck. One of the movers came on site inebriated and told me that he had a beer three hours before he arrived at my location. The manager whom I spoke with over the phone Angela, very unprofessional and ghetto. She took me out of character, but I digress. Overall the worst moving service and should have their license revoked. read more

Please do not use this company to move, it was a nightmare, the worst experience I've ever encountered! On Sunday September 6, 2020 I used this company to move, they were supposed to move me that Saturday but the owner's daughter dropped the ball and didn't have me on the list , so I'm in tears with the owner explaining that I had to move because I sold my house and I was on a time line. I told him she quoted me 120 an hour, when the movers arrived the contract was for 150 an hour, I was in a desperate situation so I went with it. They damaged a nightstand and my dining room chair was scraped up. If that wasn't enough when I returned back to my house I realized I forgot to put my backpack in my car and discovered that one of the movers stole my Apple Watch from my backpack and I also forgot to put my diamond earrings back on that morning and they were gone also from a table from my bedroom. When I called to report it the owner he called me back and told me that movers are not responsible for jewelry and money! He is giving them permission to take your jewelry and your money if you forget to put it up. He told me"it's not looking good" no one saw anything. Please I beg you never use this company! read more

This is the worse moving company, do not use. I had to cancel. They showed up over an hour late, no call for the delay, nothing. No mask or protection in light of Covid-19. They took me for $180 since I cancelled calling it a cancellation fee. I just wanted them out of my house. They were sooo unprofessional, looks like they just got pulled off the street. Never again, be careful! read more

I WISH I had read the reviews before hiring these ppl. I was scheduled for 9am, got a call later on that evening to move it to 1p, got a call at 12:30p to tell me the driver will be to me at 2pm. NO discount for wasting my damn time! They get to me but the driver refused to pull into the back gate to my building. OF COURSE so they can walk my things out which drives the clock up since it's an hourly rated business. The driver is incompetent and lazy, he wants to keep talking about a bunch of NOTHING instead of working while 2 guys does all the work (another way to drive the clock up) but had the NERVE to say "u gone tip is?" What Mf?! Needless to say it took over 2 hours to get all my things loaded on the truck and I forgot to mention one of them smelled like liquor. I said "someone has been drinking" and one of them said "not me." These bastards are a JOKE! I guess the joke is on me! I'll update when we get to my house to unload in another how many ever hours that's gonna be! read more

This company is a joke! We were scheduled for Saturday at 1pm. They called us and said they couldn't find their driver and requested to reschedule for Sunday. They are closed on Sundays but said they would make an "exception". Well Sunday came and no one answered the phone and no one ever showed up. My husband and I completely wasted our time. Please don't waste yours. STAY AWAY!!! read more

I had to create a yelp profile just to review this company. Do not even think about using them! I originally found them on the back of a receipt and thought they would be credible. They ended up being over two hours late to my move to the point where my elevator time expired. They then charged me $200 to bring my things back to their office even though it was their fault they were late. In addition, they charged me another $200 to deliver my things. After paying them with a credit card they then told me they wouldn't deliver my things until I paid cash!!! They ignored all of my phone calls and I had to go to the police station before they delivered my things. This is only a small small part of the entire story. They lied multiple times and are terrible movers!!! Some of my items were even damaged. Do not do not even think of using them! read more

Worst movers in the Midwest. I had a decent experiment the 1st time but that must have bssn a fluke. ZERO customer service with crackheads moving your valuable items. read more

Seemed nice and intelligent enough over the phone _ I should've known better.... Try to patronize the hood got 'hood' svce they started late took forever to pack up & load a 1BR a 2hr job took 5 hrs...drivers stopped off for a meal on way to destination so we were standing there at new apt waiting. amazing how 'professional ' movers had to remove 3 doors to get my furniture in - new landlord was ecstatic over us buggin neighbors to use their tools as the they didn't even carry a screwdriver with them! when finally done ended up paying close to $300 OVER quote Also, in this day & Age who doesn't take credit cards?! DO NOT... NOT... USE BIG O PAIN MOVERS! read more

I will NEVER use this company again. The men cheated me out of time and tried to charge me for it. They took an hour and a half wrapping furniture for a two bedroom apartment. One of the men complained the whole time. But, that was nothing compared to the fact that after I unpacked, i found broken dishes, upside down boxes and liquid products leaking due to upside-down boxes. Then, they had the NERVE to ask for a tip. Oh yeah, they scratched my walls and door coming in. They gave very poor service. Thumbs DOWN ! read more

My mom hire this company to move her to her new purchased rehabbed beautiful home. There was 3 movers who helped. She said one of them kept talking to her constantly instead of working-unprofessional. Next they were careless once they were unloading her furniture into her new house. One of the movers damaged her back door where its had deep gauges and scratches. I wish I was there. The move was was just April 20, 2020. I called so I can get who their commercial insurance company is to file a claim to pay for the door damage the owner Odis Reams is the only one who can tell me but he was not in. I will be calling back later today its the 23rd and big O movers are at fault and their insurer will pay for a new back door. This company been in business for 30 years and don't use good business practices at all. Of course my mom mentioned the door damage that day but no one at big O has followed up with. No worries a claim will be submitted with their insurer and her door will be fixed or I will retain an attorney. If I new my mother hired this company she would have never hired them. This company is unprofessional BEWARE THIS MAY HAPPEN TO YOU!!!!! read more

I should have known it was going to be a problem when they were over an hour late. 2 of the 3 men talked so much that I figured out one was dating the other's daughter. They were so unprofessional and to think that they were recommended. Items were broken and missing. Called and faxed to get this taken care of but to no avail I never received an apology or phone call back from Angie or the owners: Mr or Mrs Reams Please do NOT use them. Keep looking for another qualified moving company because they are out there. PLEASE DO NOT USE THEM!! read more

PLEASE DO NOT HIRE THIS MOVING COMPANY!!!!!!!!! The employees are very unprofessional and lazy, they complained the whole time moving us. Upon getting our furniture back, items were broken and stained. read more

They helped move a TON of furniture at my school. They were Awesome!!! So pleasant and professional. Could not believe how efficient they were. Well done guys! read more

Used them once. They were almost 3 hours late. Each time I called the office to inquire about their ETA I was told thirty minutes they're on the way. They were so late I was unable to move into my storage unit. They said they'd take my things to their facility over night and meet me there in the morning. The next day was Sunday. I could not get anyone on the phone. I called all day and no one answered. Monday rolls around I call and got the owner and asked him when I could meet them to get my things. He told me he was busy and didn't have time to take care of my move, then hung up on me. I called all day and he wouldn't take my phone calls. Tuesday he called me and said his people were on the way to my storage unit and I needed to get there. Also, I needed to bring $300 for the storage in addition to whatever it was going to cost to finish the move. I said I didn't request storage and considering your tardiness I should have to pay for it. He hung up on me. He called right back and told me to come to his yard and get my things out of his truck the best way I could. I had to hire another moving company to come get my things out of their yard and the held them hostage until I paid them $100 for storage. This is by far the most unprofessional company I've every worked with. I don't know how they're still in business. But let my nightmare keep you from having one. DON'T USE THEM! read more

Used them twice. The first time, things went flawlessly. They arrived at our storage unit early and finished under the minimum hour requirement even though we made a stop and picked up our bed from my mother in-law's and moved everything without a scratch. However, the second time was awful! They were 3 hours late so we missed our elevator time in the building and had to share with other people moving. Then they tried to hit me with an additional travel fee which was not told to me in the original estimate (also was not mentioned in my first move) and the third guy was just standing in the truck arranging and re-arranging our stuff. They went over by a half hour and when I called to complain about the slow move and the travel fee, the old lady in the office yelled at me and insulted me! She then screamed at the mover (who was still inside my new apartment) asking him why did they unload the truck if I had not agreed to the payment! He even told me "I go through this a lot, they really need to clarify the charges when they give estimates over the phone." Needless to say I was p'd off and did not budge on the travel fee even though I agreed to pay the extra half hour. She took off the $50 travel fee (we were only 6 blocks away from the old apartment to the new apartment!!) but still continued to insult me. The movers were nice and although slow (the 3rd guy was pretty old) got the job done, but the office needs to work on their service skills and detail the expected charges. BEWARE! You get what you pay for. read more

If you are looking a moving company keep looking Big O Movers isn't the company you want. I talked to Ottis the owner about a estimate for a move he gave me a estimate of $600.00 for 6 hours move and the largest truck I requested. The driver of the truck pulled up to the storage company with 2 other movers. The first thing that went wrong was the truck I requested was not the one Ottis sent. Ottis sent a smaller truck that was not not going to be able to handle the job. Then the driver came to look at my 4 units and said it would take 2-3 trips to complete the job. Now if Ottis had sent the truck I requested the move would had took one trip. I told the driver to call Ottis and see if we could get someone out there with the larger truck both the driver or Ottis didn't know I could hear the conversation and Ottis is telling the driver that they go on a do the mover and we the customer will have to pay the difference for the the 2-3 trips. Ottis is telling his driver that we would just have to deal with it. Mr. Ottis this is NOT The WAY YOU RUN A BUSINESS if you AGREE to send your LARGEST TRUCK SEND IT and when YOU give an ESTIMATE YOU can't go back and CHANGE it at your own will this is not way to run a BUSINESS. So I will say it again if you are LOOKING FOR A MOVER KEEP LOOKING BIG O MOVER isn't the one. I didn't use BIG O MOVERS I'm not going to accept anything from no one. read more