I bought a new LG range there, they delivered it, installed it and took away my old one, all for free. This was December 2015. No problems. We're happy with it and the service provided. read more

They usually dont have new releases out on Tuesday.It's happened more than once.The last thing I came here to get was a new cd release on a Tuesday and low and behold,it was nowhere to be found.I did spot a box that looked like it was being put out over by an endcap and inside,there it was.After seeking through the new release aisle and other locations,it was hiding in the box all along waiting to be stocked late. read more

This review is strictly based on my experience with the manager, Marissa. I had a problem with my 2-year-old Samsung television and reached out to both Best Buy and Samsung. After 2 months of back and forth, Marissa at Best Buy came through! She was incredible! So grateful for the assistance and will always ask for her when buying in the future. Not a huge fan of Samsung any longer, but Marissa won me over at Best Buy. Thanks again! read more

I recently bought an iphone 7 plus from best buy mobile department. ATT was a huge pain in the butt to deal with but the staff at best buy mobile worked hard to get me upgraded. Special thanks to Teo and Crystal for the help. read more

Painful. Better to do your research before you go in there. You will find that they have few clerks on the floor and folks clawing for attention, me too. And when you get to the cash register line be sure you bring lunch to eat while you wait. Register clerks want to chat endlessly with anyone with no regard to the waiting line. Unfortunately there is no competition in Redding and they can kick back and squeeze our brains while we go on our mission to buy one item. Prices not unreasonable. I bought a $100 modem to replace my Charter provided modem that I've rented from them for $5 a month for 10 years. I'm a very dumb and bitter camper. read more

Its all about my geeks! The Redding geek squad, particularly Jeraimy, Sabrina, Patrick and Tyler are awesome. They made my very long experience with best buy worth every minute. They are knowledgable, compassionate, patient, kind and oh so sweet. Its all about the geeks at Redding best buy. read more

The staff was on top of things right away, someone greeted me at the door and directed me to where I needed to go. As usual, most of the floor staff was tied-up with other customers, but when I approached the cashier, he and another employee were happy to help me with my needs. When one of them was freed-up, he guided me through the different products and listened to what I wanted in an all-in-one printer/copier. He used his personal experience with his own recent purchase and showed the best deals and a printer that met all my needs. Big thanks to your staff! And for your knowledgeable advice and ability to helped me make a difficult decision choosing a new printer. read more

If online it shows that the store has some thing in stock then you should probably have it in stock. Terrible customer service. Avoid this place. read more

Geek squad has the be the worst Unknowledgeable staff ever... I have had to bring my computer in 5 times so far and they still can not get it to hook up to the internet. So angry why pay for tech support if 3 months go by and they still can not fix it! read more

Hit and miss. Sometimes you get help, I bought a Sony action action cam. The sales man was very helpful. I could not get it it hook up with the wi-if pass word. Took it back asked for a little help. All they wanted was to return the item. Really all I wanted was a little support, so much for anyone caring. read more

I was in a market for a new TV and I found a really good one here. The staff are really helpful and have good knowledge of products.

Decent Best Buy. Usually busy, but it's the only one in Redding. I should count myself lucky that there's even one here!

So after the Carr Fire, Shasta County went in search for a Air Purifier. Best Buy and Amazon was priced the same at 199.99 for the same product. Since I did not really want to wait a few days for delivery, I went to the Redding Best Buy only to find the same item listed on line for 199.99 was in the store for 275.99. Wow....way to go Best Buy for being supportive with your community. Oh, I forgot, online, I had an option to pay online and wait an hour to pick up the item at the same store. Not having a hour to wait, I went to Redding Home Depot and bought the same item gor $229.00. read more

I am always bombarded with many offers for assistance when I go here, sometimes too often for my taste. However everyone has always been friendly to me. I feel that the staff is under trained and each time that I have come in looking for something specific I've found what I was looking for before they did. They also seem to have new employees each time I go in which speaks to the quality of work enviroment and workers. read more

Bought Sony TV , eight days ago, now no picture. Their phone system sucks. Sat on hold for 28 minutes listing to their elevator music. What a joke, today I will return the set. read more

Not a bad place to shop. A lot of the staff are very knowledgeable and nice. Only bad experience was when i tried to price match the lady said they couldn't do it until i pushed and pushed and she asked and sure enough they could she just didn't want to check. Other than that they are a good company, they price match amazon also. read more

Love this store best place to get anything electronic, good customer service particularly the mobile and home theater departments

Was shopping for a TV & visited several stores in the area......without question they offered the best deal and a staff that was willing to answer all my lame questions. Bought from them and love my TV. I really appreciated the great service. Thanks. read more

I bought a Dynex 32" LCD/DVD combo a week ago. Exactly one week to the day the tv died. It was an "open box' tv so it probably had quite a few miles on it. We brought it into the same Best Buy we purchased it from and were immediately assisted in our exchange. Best Buy exchanged our floor model tv with a brand new Dynex 32" tv on the spot, exact same model. We paid no up charges considering the fact we paid an "open box' price for it. I was very impressed with the speed with which we were helped, the ease with which they executed the exchange and the integrity Best Buy showed in this matter. I would recommend this Best Buy to anyone. And the Dynex is a nice little tv/dvd so I will hold out for a bit on my review of the tv. Our initial purchase was equally as pleasurable. We were helped by Jay at Best Buy and he was very knowledgeable, personable and helpful. He made the experience seamless for us! He also was helpful when we brougt the tv back for exchange, he got us right where we needed to be and got us set up with the proper people, retrieved the new tv and made sure we had been taken care of. read more

I'm surprised it is not out of business. I can't believe people still spend their hard earned money on this greedy sorry excuse for a store. Most of their people are unexperienced when it comes to electronics. Their buy online and pick up at the store is very disorganized. Thank the stars for Amazon.com and other online stores. read more

Most of the associates here are great, and very friendly. So why is it, every time I go to check out, the counter people are rude? Usually there is only 1 maybe 2 up there if you're lucky, and while you wait in line you see at least 3-5 associates floating the floor not doing much. The other day, there was an Indian gentleman who rang me up, and he did not say ONE WORD to me! It was the most awkward experience I've ever had there, hence the 4 stars rather than 5. read more

I don't believe this store even deserves 1/2 a star. They have the worst "customer service" I have ever seen. The Geek Squad is exactly what their name says. GEEKS!! Bought a brand new computer it crashed the first night we also got extended warranty in short they wanted to charge to fix it I refused to pay. They gave it back and yet again it crashed next day. We paid quite a hit for that hunk of junk needless to say we took it back and the most certainly had an attitude. DON'T go there. They SUCK!! read more

My neighbors purchased 2 computers, a backup power supply, a router, an external hard drive and apparently a switch. It turns out they told my neighbor that he needed it (he doesn't). The reason I give 1 star is because Geek Squad left the job unfinished. I had to come over there and setup their quickbooks for sharing, and their backup system. The "Agent" left the external drive IN THE BOX. I also had to secure the wireless network that was left unencrypted. After all this I had to refuse any payment because Geek Squad had already charged more than anyone should have to pay for a tech to setup a home office. read more

I saw Patrick the manager of the geek squad and he informed me that the laptop I had needed a hard drive with no moving parts ,so I bought one. If the sales representative had told me about this when I went to go buy my laptop I would've upgraded to a more expensive laptop with a hard drive with no moving parts. As a customer we need all the information for that product so we can make the best decision . read more

Just restore windows yourself, because that's probably what they're going to do anyways. I have the black tie coverage but apparently that doesn't cover them fixing my actual issue. The guy I spoke with over the phone was really vague and unhelpful. He sounded like someone who didn't know what he was talking about. So now it's up to me to restore windows and hope that fixed the issue of what is most likely faulty hardware. read more

I guess you could say we spend a lot of money in this Best Buy, however there is nothing more frustrating then a group of staff standing around not asking if we need any help and when they do they say they will be with us in a minute and continue on with whatever conversation they were having with another staff member at the time and then help us when it's convenient for them! this just really pisses me off. Sorry about the language. If I didn't have to shop there, I'd think twice before I go in or even three times. read more

Best buy has a very helpful staff, they were eager to answer any of my questions about my home entertainment needs. Unlike sears who's employees seemed like they could care less whether or not I bought anything. I was also very pleased to hear they give a 10% military discount. Not many places in town do that.... Suck it sears read more

Just went into the Best Buy store to purchase an IPad Pro with the Apple keyboard/cover and the Apple Pencil. Imagine my surprise when I ask about the keyboard and was told yes they have it for sale but no I could not see it prior to the purchase. I was there to spend over $1500.00 on Apple products and they will not let me see what I am buying! I should of waited for the manager but I was too angry. Maybe he will get the message I left. I'll spend my money elsewhere read more

funny how i was thinking to myself at age 55 that this redding,ca. best buy is and has been the "best" electronics store i have shopped in.. and i have "been around the block" a few times. and now i get it...duh thats why you call it "BEST BUY" lol ,maybe im just slow . thanks best buy steve read more

So! Like everyone else in the area I shop at Best Buy frequently for electronics and accessories. I went in today for some surge protectors for my home. Nick Hurley helped me within 5 seconds of walking into the department. I found my items even though one that I wanted wasn't in stock, and he proceeds to ring me up. When we got to talking I explained that my husband and I had purchased a roomba in June had an issue within a month (ran it through dog poop) and had lost the receipt. We had forgot to put it under our loyalty number and couldn't retrieve the receipt. Without it we wouldn't get warranty replacement from iRobot. He said no problem! I'll find it. He looked at every kiosk computer and wasn't immediately able too, but took down my info anyway. The same evening he found a match for the item, and emailed me a copy of the receipt! How awesome! He saved me about $800!!!!... so this review was really for his customer service. Thanks Nick! You're the best. read more

Got my new HTC EVO cell phone yesterday here. Great service even though they were busy with the release of this new phone. I have gotten a lot of stuff here and have always been happy. read more

Went to make a credit card payment with my debit card and was told I could only do it with cash or check poor way to conduct business considering my bank card is the same as a check or money considering it all comes from my bank account not like I was making a credit card payment with a credit card that I would understand what a joke had to pay by phone and give my personal information to somebody in India while I set in the parking lot of Best Buy. read more

Should have Learned! I purchased a dishwasher two years ago from Best Buy and scheduled delivered. The original date was extended twice and after several weeks beyond the stated deliver date in arrived for install with Best Buy personnel. Once the unit showed, the Best Buy people wouldn't install stating the drain wasn't to code. Called the city and the installers were full of crap. There reason wasn't part of code and believe they just didn't want to do the work since it was close to closing time. I decided to just get my money back and It was a nightmare getting a refund. I ended up using a local company (Carmona's) buying the same dishwasher and had them do the install with no issues. I decided I wouldn't use Best Buy again but was dumb and made another purchase for a wireless mesh system two weeks ago. Best Buy indicated deliver in two days but has been 5 since it took days for Best Buy to even ship and I am still waiting. Will not use this store again. Believe it will be another chain that will crash and burn. read more

Omg I love this place, I can walk in with a problem and the customer service is more then willing to help me out. I bought a PS3 here and invest in games, Cd's and lots of DVD's and the money is well spent. The music DVD's are awesome and what they don't have in stock they are willing to order for me. I plan on doing most of my Christmas shopping here. read more

Great selection of anything electronics based but expensive. The big ticket items (computers, iPads, etc) are fairly priced but all the accessories are really expensive. That being said I still come here because of the great selection. read more

Best place to buy a home printer, an associate walked us through all our choices and we went home with a product perfect for our needs. The associate was available, stayed with us and answered all our silly questions and stayed with us till the end......leaving with a good affordable printer. Now I can print out photos of my grandson playing football. Thank you read more

My husband and I went to our local Best Buy to purchase a sound bar and received excellent information, got a good price and are very happy with the product we purchased. We are not very tech savvy and were very pleased with the information from the associate. read more

this place is the best electronic store in redding they have everything tec they even have a apple shop so if you need a apple product instead of going to sacramento to go to the apple store, stop in at the best buy store b4 u make the drive to sac they have all the macs, macbook's, apple tv, and of course ipods and if ur not a apple fan they have a great selection of p.c.'s . notebooks, tv's, games movies music cameras camcorders and everything that has to with electronics so if ur looking to buy that new tv stop in they people there are always really friendly and knowledgeable !!!!! read more

Our associate, who happened to be the Apple Manager for the Redding store, had an Excellent knowledge of both products I purchased. A large screen TV and a new iPad. Wonderful experience! read more

The world is filled with negativity so I try not to post anything negative, but every once in a while, it just cant be helped. In the past 4 years, I have gone in there 4 times. Each time, I try to be positive and think that maybe things have changed. Sadly they have not. If you are a cute college aged girl, you will probably be helped, as I saw a couple of Best Buy associates walk towards me, then around to get to the young ladies 2 aisles over from me. Just human nature I guess. Then I go back to appliances to get a power cord for a washer. The associate back there was on the phone, looked up out of the corner of his eye and pretended not to see me. I went to look for the cord, and needed a special piece to it. Ten minute phone call. The associate seems annoyed that I waited to talk to him . He came out and said "did you need some help?" I don't think he meant for it to come out as rude as it did, but it did not sound pleasant. I was so blown away that I walked away while he tried to apologize and walk after me. I go back a year later to get a stereo installed into my car. long story short, I waited 5 hours for a 2 hour install. I walked to the movies and came back. Still not done. It was outlandish. No genuine apology or explanation. look online first. read more