First of all I have a long history with computers. (Yes I'm old) a CVA took my ability to do a lot of my own things. I called the Geek Squad for an in home call to set up my hp 6001 printer. Steven responded and had everything up and running in short order. I've been playing with computers long before man went to the moon. ( First time) read more

Customer service is horrible. We needed to exchange our iPhone through AppleCare and the employee kept telling us they couldn't take our locked phone. Our issue wasn't even a locked phone but she was so adamant that she couldn't help us without even listening to what our issue was. She finally radioed another employee who informed her that they do, in fact, handle AppleCare so her very next words were "we don't have time to help you so you need to call and set up an appointment." It was an hour before the store closed AND WE WERE THE ONLY CUSTOMERS IN THE STORE! Complete laziness. They apparently can't handle the AppleCare contract that they have and unfortunately they are the only AppleCare business in Redding. If anyone from Apple is reading this, please consider contracting with a company that actually knows that they are supposed to provide customer service for your products. read more

Purchased a computer a week and a half ago. The sales tag stated it had a 3 year parts and labor warranty. When I logged into the computer, it only showed a one year manufacturers warranty. Have been trying for over a week to get this resolved and I either get sent to corporate's call center, disconnected, or no one follows up after they say they will. read more

Best Buy - Redding - Sales tag that clearly shows 3 year manufacturers warranty - Electronics Near Me - Redding, California

I don't know why the higher these young people that have no clue what they are talking about. Absolutely do not know how to communicate. Most of their employees just stand around and try to look busy. These places are forcing people to order on line. I guess that's the master plan so they don't need these incompetent employees read more

I went into the store to have my iPhone 11 Pro Max fixed. The service was very good and my problem was solved in about 10 minutes. Mark was the service rep and he did a good job in fixing my phone. read more

I have a complaint about the REDDING CA store. There is no place on the BEST BUY website to let them know how awful their employee was. I ended up leaving and will do my shopping at Office Depot. I guess they're not interested in hearing from unhappy customers. read more

I had a poor experience with this best buy, and its offshore Indian service staff when purchasing a Starlink Mini. 1. You will NOT ever talk to a staffer at this store (likely any other) ... but will be routed to Indian staff as I was. She lied saying she was 'at the location physically' - I know b/c I asked to speak to her manager at the location and she confessed. She also lied about the number of inventory remaining as 'only 1 left' in order to spur a purchase. 2. After saying no thanks to the lying Indian, I ordered the Starlink Mini online - features stated that it included a DC cord. The response was that my order would be ready in an hour. I show up at the store and the lady says "your order is not ready" ... "I placed it 2.5 hours ago, why" ... "I cant say, it just says pending". I pressed her again to find out and she suggested my bank was the cause - so I opened my bank transactions and showed her that it was not blocked. "I dont know what to tell you, I have no way of finding out .. .but you can cancel your order and buy it here". "OK, but tell me if the DC cable is in the package as advertised? She leaves, then returns and says no...without the slightest care in the world. I told her this was strike two - and she was clearly unconcerned and dismissive. I will take the adapter fo rhalf price for my troubles and your failures I said. "No, I can't authorize that". Youre the store manager I reminded her then asked for the card of her manager. She returned with a confusing line about corporate can take my call and said the name on the card was another manager at the store - very coy and allusive. I lingered around trying to find a dc adapter - the staff were clueless, then finally cancelled the order and purchased the item. I felt dismissed by the manager - I dont believe she gives much of a darn about her customers and handled the situation with snottiness. read more

Horrible customer service. Not a single customer service line is worth calling. Unfair job application process. Zero help, zero accountability, zero customer service, no equal employment opportunity. Negligence and horrible experience. read more

I have now bought all my major appliances from Best Buy and last week might have been my best experience. A very impressive young man named Tyler made this purchase of the dishwasher seamless and super pleasant. Purchasing the club card saved us on all aspects from delivery, install, and haul-away. Keep hiring great people like Tyler and I will continue to buy from the BEST!! read more

Worst customer service! It is like pulling teeth to get ahold of anyone, then super rude people on the phone! I live hours away and can't just walk in the store to cancel an installation and they literally have made it impossible, will be disputing with my card company!!!! ​ read more

Where to start. If there was a zero review I could give, I would. Do not do business with this location, as long as Justin (aka, not-so "Scary McJerry" on his work shirt) and Josh are here. They lied to me multiple times and acted like snotty, childish royalty when I asked for help resolving an 11-week delivery problem. This is a long negative review - you can read it all, or just go to Lowe's or Carmona's - real local people who care, better prices, free delivery, and they stand up and deliver customer service as part of doing business. Justin (not-so Scary McJerry) is a liar. He was childish and snotty, and kept disappearing to some back room, leaving a customer service staffer to try to help sift through weeks of broken promises, order mishaps and more. At one point, he smugly said, "we called you but you didn't bother to call us back. I reminded him there are no discoverable local numbers (dear reader, just try to call into your "local Best Buy - good luck), and when I tried to call back when the store did call me, the calls went to national call centers, with no way to connect back to the store. Josh did try to help at first, but when he realized the extent of the problems and mistakes with this order, he quickly decided to be part of the "blame and hide" approach this staff took. When a retail store manager's best solution is to choose a large refund and to soak up the cost of two trips to Dunsmuir to deliver, then to retrieve a refrigerator, rather than to find an icemaker and a water line installer (both of which I had already paid for), you know he is operating from childish emotions and control issues. Over the course of those 11 weeks, I experienced 5 broken delivery date promises (2 "vehicle issues," 1 "scheduling conflict," and 2 plain old no-shows). Workers shoed up and did not do all the work I had paid for. Work which was never even started was marked "complete," causing me to have to prove products and services had not been delivered - and more. Don't even get me started about the hours on the phone and in the store, getting lied to and not being trusted (I had to play a voicemail I received from Josh, lying about a part having been delivered, before not-so Scary McJerry (Justin) even believed me. I have noticed a worsening customer service attitude from this store over the past few years. The floor staff generally try to avoid eye contact or having to answer questions. But these recent experiences have cured me of any desire to ever frequent this business again. Wimpy, tantrum-throwing manager aside, do yourself a favor - find everything you need to find on your own (or from another retailer). You will not get reliable help from this store. I own and operate rental properties - I completely equipped three kitchens from this store over the past few years. No more. By the way, I found that Carmona's and Lowe's both offers better prices, knowledgeable staff, and free delivery to outlying areas if you purchase is over a certain (reasonable) amount. And, they actually show up and do what they are supposed to do - imagine that! read more

I forgot the Geek Squad guy's name. He helped a lady that doesn't speak English to locate the data wire she needed. Thanks for helping us! read more

I love having a Best Buy up here. I usually have fantastic assistance, or at least friendly , and they always have quality merchandise for a reasonable price. I also appreciate having an authorized Apple retailer, they did a same day job replacing the battery on my iPhone. If I need something electronic, I will always check them first. read more

We decided to upgrade our TV from a paltry 50" to something....bigger. After looking at all the varieties, we asked for some advice. Marcus Yao came to the rescue. He was extremely knowledgeable and pleasant to work with. After we pretty much settled on a TV, we scheduled an in-home appointment with Keith. The in-home assessment went very well. In fact, we opted to add a Klipsch surround speaker system and a Denon 165W receiver to compliment the new 85" Sony Bravia HD TV. When installation day came (June 14), Ken, Preet, Jonathan and Javier showed up in two Geek Squad vans with all the merchandise. Javier and Preet left after unloading the items, leaving Ken and Jonathan the task of installing everything. After working very hard for 6 hours, and getting a tutorial on using everything, we were ready to rock and roll! The system is remarkable. The sound incredible. The service awesome. Thanks guys! read more

See all

Do not utilize this store for your cell phone purchases. Especially if you use Verizon; just go to the corporate store. The sales reps make more if they upsell you, and unfortunately I was flat out lied to. The sales rep got me to change my entire cell plan in order to get a trade in credit and save money on my monthly bill. In the end my bill is now $90 more instead of $50 less, as stated! In addition the rep was supposed to enroll me in auto pay to save additional monies, which he did not. I have since done this, and worked with a Verizon specialist in an effort to get somewhere close to where my bill was before. Fortunately, I was able to come within $10 (over of course) of my previous bill, which is better than a $90 increase. I was not able to get my old plan back as I was "grandfathered" into it and once it's changed, it's changed no matter who told me what! Upon calling the manager of the department, I was offered a refund of my phone, and tech support, which I would have to rebuy anyways with a major inconvenience to me to do it! I was offered no help or reprimand of the lying sales rep! This is what you get with corporate America today folks, nobody is accountable and the customer gets screwed every time. What a shame. I will always deal direct from now on, no more third party/independent distributors/authorized dealers. And honestly, this particular Best Buy won't be getting any of my business again. read more

Average Best buy. Nothing special. Employees were relatively helpful. A lot of merchandise without prices on it. Came in and got what I wanted, and left. read more

They have a pretty big and comprehensive recycling area but it looks like not a lot of people take advantage of it. This location has an awesomely efficient pedestrian-designed store. Clean and not overly crowded. Workers don't hover over customers nor do they greet customers entering the store. read more

Best Buy - Redding - Store front - Electronics Near Me - Redding, California

Contacting the local store is IMPOSSIBLE. The DAMNED phone system forwards you to the corporate ROBOT and returning to the store is such a pain in the ass that you will GIVE UP. I simply wanted to know the installation cost of a car stereo, but the GAMES their phone system plays have offed me from Best Buy forever. Good going corporate MORONS. ANSWER YOUR DAMNED PHONES! read more

I was gifted a large TCL tv by a relative and I picked it up. It was broken out the box and the reviews on the tv said that it was a common problem with that brand so I asked if I could exchange it for a different brand. The guy in customer service said yes and put the amount on a gift card and I bought a 50 inch Samsun tv and a 2 year protection plan for an extra $50. Almost a year later I come home from work and turn the tv on and there's a 2mm white circle of dead pixels. Its large enough that I noticed it from across the room. I unplugged the tv and ran it to bestbuy to see if it could be repaired or swapped. The customer service rep there said I could get it "junked out" like I did before but I'd have to set up an appointment because the tv was too big to have it looked at in store. The rep said they would see if the tv was repairable and if it wasn't they would have me bring it in to have it "junked out." I called the number the rep gave me and the geek squad rep on the phone told me I had to play a hour and a half long YouTube video on my tv to try and get the pixels unstuck. First of all, I didn't pay $50 for a protection plan to have some guy tell me to YouTube a fixit video! Secondly, I live in a very rural area that has no internet so I have to hotspot internet from my phone so my highspeed is limited. I told him that wasn't an option. He said the soonest someone could come out was well over a week later. So over a week goes by and a geek squad guy shows up. I'm at work so my wife is home. First he says he thinks it's "damage" so it's not covered but the screen is not cracked and there's no scratch. He makes a call and says it's not "damaged" but that there has to be more than one pixel dead before he's able to do something about it. My wife calls me to tell me so I call the Redding CA store and talk to them. I tell them it's definitely more than one pixel but they say they can't help me and forward me over the phone to "corporate." It's not corporate it's geek squad again. I talk to them and they transfer me to a supervisor who tells me there's a corporate address but no corporate line. She looked at the report and can't figure out why they didn't repair or replace the tv. She told me the best chance I had was to go in and ask for a manager and "see what they can do for me" because she couldn't help me... I go in and there's no manager so customer service calls over a geek squad member who might be a supervisor? She had dark hair and multiple facial piercings but no name tag. I showed her the picture of the dead spot next to a ruler so she could see how large it was. She seemed very helpful and concerned. She said in the morning she'll talk with the manager and her team and give me a call around 1pm. The next day I received no call so I went in after work. I went to the customer service desk and talked to the young lady behind the counter, she checked for notes but there was nothing. I saw the dark haired woman I talked to to night before walking by so I ran over and told her I never received a call, she said she'll find out what is up. About five minutes later she returned and said there's nothing they can do unless it's more than THREE PIXELS! I told her it's definitely more than three since she saw the picture and she replied she's not qualified for diagnose to tv and that she could GIVE ME CORPORATE'S NUMBER!! THE SAME NUMBER I WAS ORIGINALLY FORWARDED TO WHO THEN TOLD ME TO TALK TO A SUPERVISOR! I explained that I'm here because I did that already! She said the best they can do is send another Geek squad member out to my house A WEEK FROM NOW to diagnose me tv. ALL OF THIS WAS JUST TO GET THE TV "JUNKED OUT!" GEEK SQUAD COVERAGE IS A SCAM AND COMPLETELY USELESS! So now I have to wait another week for someone to come out and make some excuse why they can't replace or fix my television! Unbelievable! The place should be called "BEST THEY CAN DO!" Update: They scheduled a "site survey" instead of a "repair!" Unbelievable! I have to wait two weeks now for a guy to come to see if my tv is repairable or if I can get a "AR Number" so that it can be "junked out!" Seriously, what kind of awful customer service is this?! read more

Best Buy - Redding - How large do they think a pixel on a 4K 50in tv is?! That spot is 2mm! I basically paid $50 more for the tv for no reason, WHAT A SCAM! - Electronics Near Me - Redding, California

I have been shopping in Redding's Best Buy store for several years. The main reasons I keep coming back are found mostly with the wonderful Geek Squad crew! Ken Hill, Patrick (Swayze) Snyder, Andrew Retherford, Sarn Saeteurn and Tony are so clear with the explanations/help they give whenever we appear with our gear and have Duh written all over our faces! We also met Kimmie Finch who helped us find a much needed item therefore saving us time. All in all Redding's Best Buy has the Greatest employees...especially in the Geek Squad! Thank You Leslie (Un) Moody read more

Do not go to this store if you expect customer service. Manager Allison was outright rude and unwilling to help with an return. She informed me that I was not a member of their rewards team. Since when did you have to pay for customer service, The clerk at the register had told me that I could get a store credit but needed a manager approval. She denied it. I will not longer purchase any item at Best Buy. No problems with the clerk, he tried to provide good customer service. Best advise, call ahead if you have a return and don't go on the dates Allison is working read more

To the dispatch and manager for deliveries and installations: we placed an order and set an appointment. Our arrival window was yesterday between 3-6pm. Got a call at 1:11pm, they left a message and the driver wanted to delivery early. So, I tried to call them back, and told them I would go there and meet them. Never saw them. No call or communication from the driver or dispatch after that. Waited over two hours and finally called customer support. Was told by customer support that the driver returned my item back to Best Buy. When I asked about my delivery window of 3-6, I was told the driver changed it to 1-3. How does that happen? How does the driver change my arrival window? So we completely cancelled our entire order. I'm not dealing with an operation that behaves in this way. In addition I removed other items from my Best Buy cart. Done with dealing with Best Buy for now. Found the same microwave for cheaper elsewhere. I suggest people avoid this Best Buy unless there is no other option for you. But check around online and with other more dependable companies. read more

This has got to be one of the, if not the only, Best Buy locations with friendliest staff that go above and beyond, but unfortunately this statement cannot blanket every single employee at this facility. The cashier was very friendly and engaging, while the first person I asked for help did not stop by me when I asked a specific question about a product. He gave me a brief, generic answer while continuing to walk away from me. The second person I asked for help was friendly and fairly knowledgeable about a product I was looking at. He actually took the time to answer my questions and explain some things to me about the product. The facility itself is just like any other Best Buy, with an OK selection of various items. Overall, the customer service was good with some employees and questionable when it came to others. I would stop by this Best Buy again if I'm in Redding and need some kind of last minute electronics, but I wouldn't go out of my way to visit this location again. read more

Best Buy is the same everywhere, so the only thing that makes a difference is their service, which I did not receive any. I was not acknowledged in any way even though I'm sure I looked like a chicken with her head cut off looking for my item. I finally found what I needed, but it would have been nice to get help. read more

The manager here became physically aggressive with me and threatened me because I was LGTBQ. I called corporate numerous times, and nothing was done. I sent in emailed complaints and nothing was done. Multiple employees told me on video recording that he has threatened them with great bodily harm. I reported him to the local police department and will never shop in this tore again. It is SHOCKING to me that in 2019 that BestBuy corporate condones the harassment of anyone in this nature. I spent thousands of dollars a year at BestBuy and have informed my thousands of friends and family who are progressive activists just what was done. NEVER again! read more

UPDATE: I just got a message that my phone was fixed (3hr turnaround). I'm not sure if I jumped the gun, but maybe. I still think you need to check so you are not surprised. FWIW I'm increasing the rating to 3 stars. At the end of the day it was completed same day, which I would have been happy about (even if my expectations had been beaten down in the process). Good for them (and me) for getting it done today. JN If you are planning on using Redding Best Buy to service your Apple Product under Apple Care coverage, use caution. Get clarity on repair times up front and before locking in an appointment (which takes 3-5days at this point). I waited 4 days for the soonest appointment to fix a cracked front screen. Then today, I brought my phone in for a simple front screen repair, and was given a repair time of two days. Which is wild given this is a 1hr (or less) repair at most in an Apple store or even the Sprint store I just called (but is two hours away). At best its tough getting Apple Care service if you live in areas like Redding, that's just the deal when you live in areas like this. There are no Apple stores anywhere close, and my nearest cell carrier store location is a two hours away. Best Buy was my best choice and even then I waited 4 days for this appointment. But had I known this was going to take an additional two days I would have just made the drive to Sprint (who told me for sure it would be an hour or less to repair). It may seem petty to complain, but who can part with their phone for two days, and more importantly there were no extenuating circumstances here; their reasoning was simply that they had "three people call out". Frankly, that shouldn't be the (apple) customers' problem. They are an authorized Apple Care representative. Apple's products, and the their service is top of the line, so their representatives should be as well. Even if it is being outsourced. I'm there are plenty of smaller repair shops that would like to have that Apple Care business. We pay a lot of money for these products and Apple Care, that includes quick turn arounds on simple repairs. Admittedly, if I was paying for an out of warranty repair then that would be a different situation. Anyway, when it comes using Best Buy Redding for repairs call them and clarify the wait times. Do not just assume they will treat your situation with the same urgency that Apple would themselves, or what we expect from Apple Care service in general. Personally I will do my best to avoid needing to go back there for anything else. read more

Tyler in the Geek Squad department has helped me several times and it's always such a pleasant experience! He has so much knowledge and patience. He has impeccable customer service paired with a good personality to provide for good conversation while waiting on your repair and an overall satisfying experience even under frustrating circumstances. Thanks so much Tyler!!! read more

We'll again more problems from geek squad this time we need the mother board changed AGAIN YES AGAIN this will be the 4th time out the 3rd mother board changed we have had nothing but hassle we called Monday 2/5/18 We have appointment 2/12/18 that geek squad made us 2/7/18 when I tracked the part it's still in Texas When is enough. ENOUGH read more

This review is for employee: Jack. We came in looking for some gaming equipment. Jack wasn't just trying to sell us things. He was trying to find the right equipment for our needs. He was extremely knowledgeable and if he was ever not 100% positive, he did research right on the spot to answer any and all of our questions. Thanks Jack for helping us with the iPad Air and the Powerbeats Pro! read more

After umpteenth rounds on the automatic telephone merry-go-round, I finally reached an employee. The employee was very nice but the phone system sucks to the point I will go elsewhere. Took me 20 minutes to ask a five-second question. read more

The store is nice and clean. I was assisted by James, whom was knowledgeable and pleasant. He was able to answer all of my questions and knew exactly where the items were located. I would definitely return here if I needed to. read more

Ordered Xbox online. Shipped to this store. In and out 5 mins. Wham bam thank you ma'am

Best Buy is a great place for electronics. They have pretty much everything! The only drawback is their hours. They don't open until 11am. But besides that it is a great place to shop! read more

I do not live in the area, but I placed an online order because I was driving through along I-5 around 5pm. Everyone who spoke to me was very helpful - excellent customer service! read more

My husband and I just purchased a computer and two movies from Best Buy. Everyone we dealt with was exceptionally nice. A special shout-out to Ray and Isaiah. Christmas shopping is stressful on a good day, surly employees only make it worse. All of the employees we encountered were smiling and helpful. Ray, from electronics, was very knowledgeable and answered all of our questions. Isaiah was able to multi-task by doing his job and carrying on a pleasant conversation. A quality that is no longer common. read more

One word - JESSE! What an amazing example of customer service! My fiance and I were in store to buy a refrigerator and Jesse was incredible. He helped us look at other fridges in our price range, he helped set us up with a fridge from another store, he even helped us open a credit card for financing! Jesse was so kind and so patient. He maintained constant communication as we waited for our fridge and truly took care of us. He set up our delivery and installation and was truly all around wonderful. My fiance and I had never considered purchasing appliances from Best Buy, but thanks to Jesse, I think this will be our one-stop shop from now on. Thank you so much! :) read more

This is honestly the most disappointing Best Buy I've ever stepped foot in. It is supposed to be an electronic store but does nothing to remain competitive with Walmart or target where I get better service from more competent and knowledgable employees with a far better selection of electronics. This store is almost always having issues with what is in stock. Call ahead and you will be misinformed of what is in stock every single time because it is not anyone in this store answering the phones. Ask an employee and you will always get the wrong and incompatible product. If things are in stock they are the most generic "wish list" version of what you came to find as they carry the bottom of the barrel cheapest products available and never carry anything that is high quality or at the top of what the brand carry's. I'm often referred online for what I actually want, which if I wanted to order online I would have ordered from Amazon instead of bestbuy. Why would I ever order online from Best Buy when I have Amazon? I come to best buy because I don't want to wait for an online order to ship so the online suggestions are worthless to me. After 99.9% of my trips to this store being a huge waste of time I am pretty much calling it quits and just going to get my mindset around the fact that my town just does not have an electronics store and Walmart and target are the best we are gonna get. It's been years of poor service, poor quality, misinformation, poor customer service, and horrible selections with zero effort to make improvements. Sincerely, a former customer to this store. read more

I needed to upgrade my PC Desktop Memory. I went to Best Buy and encountered their Covid-19 setup. I was very happy that they are taking this Pandemic seriously. I told their greeter exactly what i needed, as I have some tech experience from having built my own PCs for decades. They retrieved the DIMM i asked for and I paid and was on my way, without ever having to come in direct contact with anyone. Even though, here in Shasta County, we are rather separated from the true effects of the Pandemic, and Covid-19 is no Bubonic Plague of Ye Ol' European History, it is always good to get a little hands-on practice for when something more serious rears its virulent head. I took my RAM home and installed it and immediately ran into a no-boot issue with Windows. This obviously had something to do with the RAM i had just installed. Knowing that some boards dont like single sticks of RAM, I called the store and asked if they had a second DIMM like the one I had just purchased. I was told that the one I had purchased was the last in the store, but was fortunate enough to have had my call answered by one of the Geek Squad techs. After going over my installation, he gave me a suggestion to fix my issue, and sure enough, it all runs fine. Thank You, Tech whose name I cannot remember. You saved the day read more

I specifically stopped at this Best Buy for an iPhone, and after seeing numerous bad reviews for BB stores all over the area, I was convinced that it would be a clusterfuffle of bad service, especially as it was going to require a new cell phone service contract with a separate company (AT&T). I'm surprised and pleased to admit that overall it was pretty painless. They had the phone in stock. The young guy behind the desk was knowledgeable about the AT&T service plans and insurance, got my old contact info onto the new phone and basically knew his stuff. I was in and out in a half an hour. And yes, I heart the new gadget. read more

This 5-star review has to do with the customer service we experienced tonight in the tv/surround sound area. Well ANDREW was very very helpful. He gave us tips on how to save money, what probably wouldn't work for us, and he had a nice demeanor. Next time we pop into Best Buy we will be sure to ask for Andrew. read more