Customer service from Hanna was amazing. Very helpful i would come back again. Great job Hanna

Excellent customer service and there is helpful employees when you need them. They saved me with rubber plugs and let me try to see what fit in the cooler I was trying to plug. Thank you Paul for your help. read more

Valley Ace Hardware - Store front - Hardware Stores Near Me - Redding, California

I came in looking for some wasp traps. The owner's son Remy asked what I needed. As my husband had worked at this store before I knew kind of where things were. I was informed that I would have to head back out in the heat because that item had been moved next door to their other store. I wasn't willing to do this because my husband was waiting in the car so I started to leave without purchasing anything. As I was leaving Remy said sarcasticly "Thank you for shopping with us." I can tell you I will not be shopping with them again if I can help it. This just isn't how you treat customers especially someone you have known for many years. If I could leave no stars I would. read more

It's a classic neighbor good hardware store. A little of everything and advice for just about every situation

Great location. Easy access. Competitive prices. Large selection of hardware. Super friendly staff

Thank you so much Karen for helping me with my injured hand. Amazing customer service and care for the guests. Thank you! You saved my hand!! read more

No help for customers. Walked passed 3-4 workers, kind of knew where I was going so not much problem. Every thing I was looking for was up higher than I can see. Finally located what I needed, not the easiest task as everything is too high up. Walked back to front to pay. Finally was asked if I needed help. Sorry if your BS conversation is too important to help the customers. But you are paid for this service. I didn't get the name of the girl at the register, but she was very helpful and doing the job of many that were not. Customer service goes along way to keeping customers. read more

The service was amazing!! I had an issue with my license plate being attached to my auto. The screw holder on the auto was broke and I could not attach my license plate. I stopped at Ace Hardware! A wonderful man "DAYLOR" came to my rescue!! He went out to look at the problem!! He went above and beyond any employees expectations!! He looked for just the right items, made a second trip to my car AND FIXED IT!! I did not have to go to the dealers or ANYWHERE ELSE. I am still blown away over the service. I got actual service. I'll never o anywhere else!!!!! read more

Thank you Karen for amazing customer service. One of the many good people I'll remember about Redding if I end up at Berkeley a lot.

My brother recommended this store .he's been going there about 20 years and so I needed some keys made so I rather give the business to them an instead of the big box stores. I walked past the front register and I went in the back to get the keys made. There was a lady there helping a customer so I waited. The associate, answered the phone and put her sign saying that the register was closed and I'm standing right there. She didn't say anything to me so this guy walks by and I say where can I get keys made and he goes right there I turned back to her then the lady said I just close the register I didn't close for the keys in a really nasty way and then there was another man standing on the side near the aisle and he said wow I wasn't gonna stand there and take their abuse and I said I was going to go to somewhere else and may get my keys made because they both were giving me attitude. All I wanted to do was get my keys made The same guy a really tall guy about six two I think he was bald headed he kept talking about me and yelling at down the aisle at me I told it's sad you have a bad attitude an you work here . I asked to speak to the manager . He's name was Matt I explained the situation and he said he was sorry and he was going to take care of it. I went to Lowe's to get my keys made and they did it within five minutes and they were very nice. It's sad to see Customer Service. It's not what it used to be. Thank you for taking the time to read this. read more

I blew a hose on my kitchen sink, so already having a bad day. Walked into the store and was greeted by a friendly face. Annabel called someone to assist me. Jeff answered all my questions, and helped me select a new faucet. Annabel checked me out with a smile. In and out in five minutes with perfect faucet for my kitchen. Thank you valley Ace for making a bad day good! read more

Helpful local hardware store for not all greeds or kinds. First time in Redding I experienced this it's sad , but I felt the customer service representative rather help someone and talk about how they are doing, then assist me. No big deal, what my big complaint is the cashier asked me how mush my item cost lol that's annoying. This is why corporate America and Amazon is taking over, at least I will know what to expect , from Home Depot or online ordering. read more

Don't normally shop here as out of my way, but with the crazy weather we had recently we called them and they had what we needed. Was very surprised to see them operating without power. They were pretty busy and handling everyone quickly. 2 helpful gentlemen on the floor got us what we needed or sent us in the right direction read more

I love my Ace on Hartnell Ave. they have always taken good care of me. I go in and ask stupid questions or I just bring in a part and I tell them, I need another one of these. They always have staff on hand that will help and know what they are talking about. A word of caution, you may have to wait a bit to get that personalized attention but it is so worth it and so is worth the extra couple of bucks to avoid Lowe's or Home Depot. BTW, they have loaner tools - yes, they actually loan their customers tools to fix some of the routine things around the house that you just need that special tool for. Please be kind and return them! I have borrowed stuff from them before and it's great . . . of course I buy the parts I need from them too, but not the tool to fix it! read more

was there on 12/4/2017 to pick up a water heater and Tom wheeled it out of the store and I did not hear him say back the pick up over to curb and when he wheeled it over to the pick up he was not gentle about setting it down and said you have trouble backing up the pick up,and I was shocked that he said that to me, I guess it was cause I did not hear him ask me to back to the curb... NOT PROFESSIONAL AT ALL!!!!! There are to many place in Redding to buy hardware to put up with that kind of talk... read more

Absolutely loved the customer service, and did not require customers to wear masks. Will absolutely be bringing my business to Ace. Thanks guys, keep it up! read more

KAREN, KAREN, KAREN learn how to give good customer service or don't work in customer service. I've been a customer service manager for over fifteen years and a word of advice would be to focus on what you can do for your customer, not what you can't. Plus it's all about attitude, and yours stinks to high heaven. First of all, you don't yell at a customer when they walk in the store and our talking to another associate...STORE PICK UP, STORE PICK UP, STORE PICK UP!!!!! How about, mam, if you have a store item to pick up I'd be happy to help you over here. And don't apologize, and then say well it's not my fault!! (when I never said i was upset, or blames you for the wrong item being ordered), also just for your information, so you can sleep at night lol. I was able to drive my happy little butt over to the Ace on Westside road and get (2) of the correct item that I ordered. As they had it in stock for same day pick up. Please Karen do everyone a favor and just retire if your going to act like that at work. It is "Ace is the place for your helpful hardware store" and you were anything but helpful, definitely didn't seem happy to help, that's for sure!! read more

Ace always has that unusual nut or bolt that i need. When the big box stores don't have what you want, go to Ace. The employees are always willing to help you find what you are looking for and generally seem knowledgeable about all things ace. I live fairly close to this particular ace so its convenient as well. However you will pay a premium for that unusual not or bolt. Pricing on certain items are crazy high..... read more

Bad customer service when returning items with receipt. Girl had total attitude with facial expressions and all. I'll stick with Home Depot or Lowes from now on read more

Went in the other day and the guy who checked me out really had no personality at all... was pretty unfriendly and it was impossible to find an employee to help me out. won't be back read more

It's very convenient to my home, but I seriously doubt if I'll ever go back again. It was my go-to hardware store for years, but I recently had an issue with them over a return which totally soured me on them. No need to go into the details. Let's just say that I expected better treatment from them. read more

Every time I've ever gone to this Ace Hardware the staff has been incredibly friendly and very helpful they always have the things that I'm looking for in stock. They're not going to have some things that big box stores have and that's fine I like them better that way there's more people around that are available to help that's for sure. read more

Not much of a fan of Ace but the Hartnell store takes the cake someone is almost always available to help you and they dont make you feel stupid if you have questions like other Ace's i have been to nice big store with a large selection. read more

I bought the best paint there. Went on smooth, covered so well and didn't smell a bit! It didn't cover the whole room so I went back for more. I could not reach my paint on the higher shelf so I asked for help. An older gentleman, maybe the manager, not sure, said the paint below was the same but repackaged. I asked how it could be exactly the same as they had different numbers and totally different packaging. I questioned him thoroughly as I loved the previous brand. He assured me it was the same so I bought it feeling in my gut I should insist on the one I previously purchased. The paint was horrible. It was watery, barely covered the walls and smelled awful and still does after 3 weeks! I have to leave the window open, use a special oil diffuser, incense, and the fan is on all the time. It is a guest bedroom and no one can stay in it! Taking advantage of an older gal? What the heck? If you have to go here, make certain you know what you're getting! I won't go here again. read more

Great selection, good prices, and super nice folks, very helpful and knowledgeable. And in this disastrous Carr Fire, they offered free masks and discounted their price on water to their cost. Good folks! read more

Not the cheapest or biggest selection, but you will always be greeted with a happy helpful person. If they don't have what you need, they find a place that does. Good people, and good service. read more

Don't always give you the MILITARY or VETERAN DISCOUNT even when they acknowledge they will! ALWAYS check your RECEIPT before you leave and call them out on it!!! read more

I usually go to Home Depot or Lowes first, but when I can't get what I need, Ace ALWAYS has it! Store seems small, but they have a little of everything! read more

Went to Home Depot and Lowe's first before trying Valley Ace to find what I needed. Tom in the paint department was so kind and helpful. Even my 7 year old commented on the way out how nice everyone was. Great little store and they had what I needed! (Cabot Deck Correct paint) read more

This is about sprinklers. Oscillators specifically. Ace carries one with a lifetime warranty and we all know how valuable that can be. And theirs comes with a built-in timer! bought one last early summer and as was expected, after a few days, quit working correctly. Exchanged no problem. and this unit actually works very well when set for less than full range. 1st one i've had that'll do that. best sprinkler i' ve ever owned. AND i love the store/staff too. G. Popejoy read more