Man, I'm not even gonna bother going to Lowes or Home Depot anymore if I can help it.... actually…read moreI'm not going to Home Depot period, because it sucks. Hardware Express has what I need 95% of the time and the sales staff knows every square inch of the store. It takes little more than 5 minutes to walk in, get the parts I need, pay, and walk out. When I need advice on solving my latest homeowner's-pain-in-the-ass problem, the sales staff is always approachable and helpful and know what they are talking about. For the convenience of saving me at least 45 minutes in driving round trip + an extra 10-25 minutes just looking for the damn part I need or dealing with typically clueless sales associates, I am happy to pay slightly more than Lowes (Or Amazon for that matter) but this is what I am finding: it usually does not cost more. Also, buy your propane here, folks. It's half the cost of those scammy tank exchanges, and it's quick and easy.

I've been shopping at ACE for over 30 years, but this takes the cake (my local ACE would NEVER). I…read morewent to the Eureka Way location specifically to purchase a wading pool for a self-draining duck pond I'm building, the pool was out of stock at my usual ACE, and while checking out I mentioned my October birthday coupon. The employee, Ben, responded with "Oh, $hit," then seemed visibly annoyed while applying it. Then it got weird...He asked if anyone had helped me. I explained "no", I had gone straight to the garden section, grabbed the pool, and gone to the register. He scoffed, "Well... I'm helping you, aren't I?" I said, "Okay," assuming he simply wanted to fulfill some customer service metric the store was collecting. Apparently that wasn't enough--he proceeded to explain THREE separate times that HE was helping me, asking, "Like, do you actually understand what I'm saying?" (in a super patronizing and condescending tone). At that point I said, "Yes, I fully understand what you're explaining, Ben. Thank you for mansplaining that for me." The whole interaction was bizarre, unnecessary, and extremely uncomfortable. The profanity over my birthday coupon was inappropriate in itself, but being repeatedly talked down to as though I couldn't comprehend a simple statement was what really crossed the line. I left wondering how such a simple checkout could possibly have become that weird. Have the misogynistic day you deserve, BenjaminS. I'll never be back.

Customer service from Hanna was amazing. Very helpful i would come back again. Great job Hannaread more

Excellent customer service and there is helpful employees when you need them. They saved me with…read morerubber plugs and let me try to see what fit in the cooler I was trying to plug. Thank you Paul for your help.

Hanna was very helpful on the register yesterday. Thanks Hanna I will be back soon. Your very…read morecourteous and patient.

Austin has helped me in the past with expertise on products and recommendations. Every employee…read morethat I've met at this Ace Hardware has been above and beyond customer service while being phenomenal in kindness and positivity. Wish this was my local store! Great job Ace Hardware crew

Incredible service and pricing!…read more We needed locks changed immediately after a bad tenant had moved out and these folks were able to get out to the property immediately and change all the locks. And the price was more than fair.

I called them on a Saturday because I got locked out of my camper. They were able to get me back in…read moreASAP. FYI, yelp says they're closed on Saturday and Sunday but that's not true. They offer 24/7 emergency services.

While wandering the depths of Lowe's and having no luck locating my much-needed items, I heard a…read moreyoung man's voice call to me from afar. I was astounded someone was attentive, had their head up and focused on me, a middle-aged woman pushing my cart through one wrong aisle after another. My sights were set on gathering the necessary parts to put my childhood canopy bed together for my next home's guest room. I needed 16 parts and although I had no idea how I'd put them together, I began by purchasing what I needed. Once the young man was standing at my cart, complete with a ready smile, I showed him a photo of my precious project. His badge showed me his name was Kayden and I imagined he was in his early 20s. With hope, I told Kayden I needed those pretty little toppers for the canopy. He immediately knew their name: finials. He politely waved his hand and motioned for me to follow him. Once at the end of an aisle I didn't realize existed, Kayden showed me the array of reasonably priced finials and asked whether I had any more questions. I thanked him and assured him I was all set. After spying the finials I had to have, I noticed there were only three and I needed four. I wove through the aisles once more in search of Kayden and finally tracked him down. I showed him the finials, resembling the ones from my childhood bed, he said, "Oh, we have plenty of those!" I assured him he was wrong and let him know the hook was empty. He grabbed hold of a 100-foot-high lift and made his way to the top of the rafters. Within moments, he handed me the finial I needed to complete my set. I asked Kayden if I could write a Yelp Review for him and he said he'd be honored. Everyone who shops at Lowe's will do well to have Kayden in their corner. He makes one's dreams come true.

After going to Home Depot without any luck finding what I was looking for, we decided to try…read moreLowe's. It just south down Churn Creek Rd. Easy to find and plenty of parking. Going in it looks pretty much like Home Depot, but with a different color scheme. Again not a lot of service staff to direct you to where you wanna go. But better than Home Depot though. Walking around I did see the door knob locks, and I did need to replace one of mine to the garage from the inside of the house. I think they call that a "man" door ... weird name for a door I say! Anyways, pick out a doorknob lock. Then I wanted to find the chainsaws. I wanted a small cordless one. I did find the power tools and the cordless chainsaws, but most were way bigger than I wanted to deal with. I wanna keep my feet and hands! I did find some smaller ones, but they were name brands and cost way more than I wanted to pay for something I was just gonna use occasionally. Well, OK, I did get a doorknob lock so that's OK.

I had heard many negative things about this location, but had never had a problem until today…read more Needed some rectangle shaped plastic thing to deflect the rain and wind. Nice man helped me find an item that was damaged but good for me. He asked another guy about it and said a price- ask for him at checkout. Did, and man 2 provided it. Then some other random guy pops up and states they don't do that, and proceeds to totally change the price. Turns out he's manager. Here's a tip from a former store manager and supervisor. You wait until the customer leaves. Then you educate your team about the correct protocol for the future. Instead, you chose to embarrass your customer, make the cashier forget to enter the discount at all AND lose at least one customer. 'Cuz I will absolutely tell all my friends, neighbors and colleagues. Great Job, Skippy!

The folks here are eager to help and they are very knowledgeable about the products they sell. Come…read morehere for all your hardware needs.

should have everything you need. Ashley was very pleasant and knew where everything was . also cuteread more

I was needing to buy a cordless chainsaw to trim some stuff in my backyard, and I looked at Harbor…read moreFreight Tools in Red Bluff but didn't find any small ones that included the stupid battery, so the next day I'm headed up to Redding here with a friend and was gonna try Home Depot. This location is on Churn Creek, just north of where it crosses the 44 freeway. Just go north past the McDonald's an it's on the left, can't miss it! Parking was easy enough. We go in and OK, where do we look for what we want. There supposed to be some staff or something to help out but couldn't get anyone. So we wander down some asiles and don't see what we want. OK, I see the tool area, so we go over there. No one to help either. I did manage to find the chain saws, really big ass ones too that might chop my foot off with. I just wanted a little hand held job. I found a couple of options, but wow, these prices are a bit high, OK, higher that I wanted to pay for something I'm gonna use just occasionally. I'm not some pro landscaper. I did look on Amazon and those prices seemed more in line for an occasional user like me. Oh, well, we outta here. I'll say service is severely lacking here, but I guess you know that going into it.

Holly S, you are ridiculous. Checking Accuweather, March 12 2018 was 69F. Get out of here with…read moreyour Bay Area professionally offended garbage. That being said, the Palo Cedro True Value is my number one hardware store that I always go to first, even though I don't even live in Palo Cedro. Staff are friendly, selection is great, and it's a locally owned business that I will always give my business to before the big box nightmares. I visit this location often and look forward to every trip.

I'm an avoid-the-big-boxes/shop-local guy. I've lived in Palo Cedro for almost 25 years, and I've…read morespent an ungodly amount of money in this store. I've been in three times this week alone. It occurs to me earlier this week that my garage is looking darker than the inside of a basalt lava tube cave. The garage is lighted by four 48-inch duel-tube fluorescent fixtures, and they're past due for new tubes. So I buy eight tubes at True Value and install them. I get all the tubes replaced, and of the fixtures doesn't work at all. I confirm that it's got juice, so I need to replace that fixture. In another fixture, one tube lights up when I throw the switch, but the other flickers for a second and goes dark. I switch the new tubes to make sure it's not one bad side of the fixture. Nope. One good tube and one dud tube. Here's where True Value fucked up. I walk in this morning with the bad tube, intending to exchange it and to buy a new 48-inch fixture. I tell the guy at the front counter that I got a bad tube and need to exchange it. He looks at it from 10 feet away and says: "That's a really old lamp that's just used up." I'm like, "I bought it yesterday and used it for about one second." (Seriously, this penis with limbs is accusing me of trying to return an old burnt-out tube.) He asks, "You bought it as a single?" (They don't sell singles, so I guess he's looking for a "gotcha!" victory, or some bullshit.) "No," I say. "The other tube is fine and is still in the fixture, lighting my garage." "Well, I can't exchange one tube. You need to bring the other back, too." Why? So you can restock them? They come in pairs, shrink-wrapped in cardboard and plastic at the factory. Fuck you, asshole. I drove straight to Home Depot and bought the bulb and the new fixture, and probably saved about $25. I'm not promising that I'll never shop at PC True Value again, but if I do, it won't be because of my "shop local" ethos. Asshole True Value dude lit that up and pissed it out.