Had a great experience there today! Leslie's had previously given me a water sample container the last time I stopped in. Brought it in for testing today. They input all my specs, tested the water, and gave me a very detailed report. It explained exactly what it said and what would remedy any issue. It was precise to my gallons, and the products I needed to use, I asked a lot of questions, as I'm trying to master my water care ( and am still learning the ropes ) Excellent service from someone who was knowledgeable and enjoyed doing his job. I will be back for one of those cute thermometers and some product later when I need something. Thanks for taking the time with me today !! read more

I went into a store where I usually pay cash sometimes with my debit card but normally just cash. Was told by the clerk that he didn't accept anything but blue $100 bills unhappy with this policy because I don't control what $100 bills the bank gives me. If I want to give them to a store they don't want to accept them. I don't understand this policy. read more

Today I chose to give Leslie's chlorine tabs the benefit of the doubt since I noticed online that their 35 lb bucket was $30 off their regular price. And even though their sales price was still $30 more than Lowe's I thought it might be true that Leslie's product was superior and might last longer. It wasn't until I had gotten into my car however that I noticed the receipt showed the regular price was charged. So I went back into the store and questioned them about the price but was told that I would have to purchase the product online in order to receive the discount. I would have to go home, order online to pick up in their store, return my original purchase then pick up the new online order version. Funny thing, I got on my computer when I got home and yes, it showed the discounted price but when it came to checkout it had returned to normal price. Whatever. And business owners wonder why they are failing these days. Obviously, they have forgotten to take care of their customers. And they just lost me. read more

josh was a huge help! I was worried I wouldn't get my swamp green pool back to blue in time for summer but all his recommendations worked so fast. Definitely ask for Josh when you go to Leslie's! read more

Leslie's Pool Supplies - Josh's recommendations helped me get my swamp green pool back to blue in time for the summer! - Hot Tub & Pool Near Me - Redding, California

I brought my Polaris 380 pool scrubber/pressure side cleaner in for repair today. Cody D gave me excellent service! It was a slow day and he was able to replace the tail scrubber, a bad clamp, a belt kit, and new tires the same day! While I was there I even got some advice on balancing my pool water and filter advice. Exceeded my expectations!!! read more

Went in for a new pool pump. Very upset that mine finally went out after 10+ years. Leslies was having this 20% off pumps I was informed by the manager there Joshua great that the variable speeds would save me money in the long run. Got my first bill and didn't believe how much I was able to save. I owe him this review I have to say I didn't believe it would save me so much in electricity cost. Went back in got my water tested by thomas another manager and was helped with great customer service. I have to say leslies is my go to now. I'm saying goodbye to guitons pool store. Highly recommend asking for Joshua or Thomas when going in. read more

Leslie's Pool Supplies - Jacuzzi variable speed pump 2.7hp - Hot Tub & Pool Near Me - Redding, California

HUGE zero. Do not do it. Ordered a hot tub cover 4/8. Starting 4/9 they began their automated review campaign to promote their business. (As if I'd ever leave a review before receiving my item!? Rookies) I should have read the tea leaves at that time. They estimated delivery 5/15. Nothing. I called them and was told to be patient. I'd be updated. No notification. 5/22. Nothing. I called them and was told to be patient. I'd be updated. No notification. 5/29. Nothing. To be continued. This is nuts. DO NOT BUY FROM THEM. SEEMS TO BE A SCAM ALTOGETHER. read more

Great attentive staff. They never try to upsell you unless they truly feel it will be beneficial for you and your body of water. They are courteous professional and all around top notch. I maintain a commercial pool and they have helped me more than once figure out what was happening to cause the water to become unbalanced. read more

Ordered a new pool sweep. Manager super helpful and patient! It came in a few days. Really good experience!

Absolutely hands down a wonderful experience with Leslie's pool. Not only did they take the time to answer my 1 million questions over the phone, they couldn't have been more helpful in person with finding what I needed, went above and beyond to accommodate and were so sincerely nice. Cody at Leslie's is extremely knowledgeable and helpful. read more

I just started maintaining a pool for the first time, and the folks at the Redding Leslie's have always been super helpful in offering solutions to problems I've been having. They're well-stocked, the employees are personable and patient, and the solutions they provide have worked. My only complaint is the cost of pool chemicals, but that's life maintaining a pool, and has nothing to do with the store itself. read more

Friendly customer serve on the phone and even better customer service in person. Thanks for your help! Made getting supplies for my pool super easy and informative. Staff are friendly and helpful. Thank you!! read more

Stopped by Leslie's today, excellent customer service, going above and beyond helping with my purchases!

So wonderful to have the helpful people at Leslie's be there to help us get our needs during this trying time. Brittany was great! She tested our our water and brought right over everything I would needed. very knowledgeable and friendly service! 5 out of 5 stars. read more

Went in today to do an exchange and it was the best customer service I've ever received! Super easy and the guy was incredibly nice and helpful! Thank you! read more

STAY AWAY FROM THIS STORE!!!!!! The last few times I have been in the store, I swore, due to the horribly slow and clueless customer service, that I would never step back in the store... Today, June 9, 2019, despite my better judgement, I went in the store for a pool filter cartridge. I was already apprehensive about walking in there because I knew it might take 20-30 minutes to be helped. Just like clock work, I waited in line behind two people who were being helped by two completely lost employees. Watching the two employees fumble around with customers was borderline comical. I should have just walked out. While waiting in line, a new customer stormed into the store proclaiming that she is back to buy 200 lbs more of sand. With that, after a 20 minute wait, I was helped. I was told by the employee that it might take some time to find the correct filter for me and that he was going to help the customer who came in for sand. After 25 minutes of being in the store, I walked out... I didn't wait 20 minutes to let the next person in line skip in front of me because her order was easier. I'm surprised they gave 3 stars?!?!?!? STAY AWAY AT ALL COST!!!! read more

I purchased all of my pool equipment at Leslie's. In between a couple of pool service companies I have purchased a lot of chemicals there as well. I have had difficulty finding a new pool service to replace my pool man who retired. I've been trying to keep up my pool myself. I did a water test and it indicated I had to bring the ph down. I went in last week and told a female employee just that. She grabbed a bucket for me. It was alkaline. I added it and apparently that was the opposite of what I should have put in the pool. I went back to ask for store credit so I could get acid, which is approximately the same price. I was told that because the bucket was empty, no. It was empty because the employee told me to put it in my pool. The employee I spoke to literally compared it to eating all of a restaurant meal and asking for a refund. So basically, if their employee sells you the incorrect product which makes your pool WORSE, it is not their problem, it is yours. I have spent a lot of money there, but won't spend another red cent. read more

By far one of the WORST companies I've ever walked into. The rude young man was not even interested in helping me select a way to spend a thousand plus dollars on a pump for my pool.He was to busy flirting with the young girl there. When I asked for help they looked at me like I was stupid for interrupting them. Never again. The next pool shop I went to treated me like I was important. Not only did they sell me a pump but they sold me a very nice vacuum set and chemicals with pool toys and a really nice stair set up read more

They had what I wanted and were helpful. However, checkout was not helpful and the employee did not listen very carefully to my requests. Made the visit less than pleasant. read more

I created yelp just to say this... I was greeted, it was a regular shopping experience. Then THIS happened. I watched the young man and I don't remember his name but his tag said manager get berated by this woman who wasn't getting exactly what she wanted, when he was trying to do exactly that! It sounded like she was mad that she read the wrong price sign for a different item than she wanted, and wanted over 75% off of the item because she misread the price. The manager did absolutely everything he could to make her happy including getting her the price she wanted, and yet she sat there holding up the line, berating him and asking for phone numbers to call and complain! ABOUT WHAT? You got what you wanted, you got it at over 75% off, the manager did as you asked even though you didn't deserve it, but you want to complain? WHY! Young man, if your company gives you grief from a customer like that I will offer you a job at my place of employment. Just know you were seen, and I've never seen better customer service. I will do all my shopping here from now on simply because he deserves better customers than that. TREAT CUSTOMER SERVICE WORKERS WELL! He was by himself with 6 people in the store and handling it wonderfully! I'M STILL MAD FOR HIM THE NEXT DAY! read more

I find that their customer service does not pay attention to detail and fails at what really matters to the customer. Personally I will never shop there again and or recommend this store to anyone. read more

Went to Leslie's for a new pool float. Found a decent one and bought it. I like Leslies, but i do not like the prices. Seems a bit high to me. Costco gets in some really nice pool floats for about half the price but only around summer time. My dog cannot wait till summer. Stupid thing likes to float around in the pool, but also likes to chew the float. So you get the idea? read more

Best place. Jose and Dan are great. Would not go any where else. I have my water checked every spring they tell me what I need to do and my pool water is perfect for the entire season. read more

Needed liquid chlorine for my spa. Called and they didn't have it in stock. Can't believe it. Second time I tried too. I'm thinking it should be a staple they should Have on the shelf. Can't do business from an empty wagon is what I always say. Anyhow a friend told me about orchards hardware and believe it or not they have tons and less money too!! Put some stock in your wagon. :) read more

We have purchased needed pool and spa covers and supplies at Leslie's for the past twenty years. It is always a long wait, but we put up with that. Today my husband purchased pool chemicals but did not get the "preferred customer" 35% off coupon because, due to a problem with their computer, his name was no longer in their database. Because he had already been in line for quite a while he went ahead and made his purchase, but he will not be back. Also, that store seriously needs some ventilation! Strong, strong chemical smells always. read more

Do Not purchase products for a Pebble Tec pool from Leslie's. Their lack of knowledge is more than disappointing. They sold us Power Powder Plus to super chlorinate our pool to help with algae. This product should NOT be recommended to people with Pebble Tec pools because it does not dissolve quickly. It will stain and bleach your pool. Focus on better training of your employees!!! Beware! A visit to Leslie Pool Supply may damage your pool finish!! T.O. read more

Loved the service I received here my free water test print out not only lists their products but also other products you can get elsewhere. They have great service and are very helpful I did not have to lift or take anything off the shelf they did it all for me and loaded it in my car. read more

inexperienced/inept/young staff. This place very busy and overpriced. $35 for a pool test kit. you can buy on ebay for $10. Will try some place else read more

Beware of up selling at Leslie's. I was told that my pool had a very high level of phosphorous and that this would promote excessive growth of algae. I researched this situation and found that this is not true. Phosphorus levels must be in excess of 1,000 to cause problems. This is not the case in my pool. My impression is that Leslie's objective is to push chemicals you actually don't need. Their business plan appears similar to Jiffy Lube's in which unneeded items are aggressively promoted to the individual customer. read more

We moved into a new house with a pool. We has never had a pool before and didn't know how to care for it! José was more than helpful and supportive as we learned! He was a huge help! It I. Great place to get all our pool supplies! read more

We took in a pool cleaner almost a month ago to have some repairs done on it. After a week of not hearing from them we went in. We were told they needed to order a part. Another week goes by with no phone call. We show up again....no part....said it wasn't ordered. Said they would take a part off another they had there and to come back in an hour. Had to work so went in a day later.....STILL IN FREAKING PARTS IN A BOX. We just went back today ( a week later)...yep still in freaking parts. Our pool as now gone over 3 weeks without a pool cleaner. I am beyond furious. STAY AWAY FROM LESLIES POOLS.!!!!!! read more

There are many Pool supply stores in Redding, but there is only one Mikayla. She is very knowledgeable, and she pretty much runs the store. The reason we go here is because we trust Mikayla's expertise. Leslie's should know how wonderful of a manager she is and how she makes the store run so well. read more

Went to Leslie's today, as always the service was excellent! Ethan & Josē were most helpful.