After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

I bought my hot tub five years ago anytime I have a question they're there to help they guide you…read moreon how to fix what you think is a problem instead of charging you to come out and tell you. Vert honest

Took the plunge on a hot tub after 8 years of hym hawing over it…read more 2 of my family members recommended going through Shasta Spa's on Bechelli I had set a budget in my mind. Originally I called around different places, and almost got completely scared out of the process. On a casual phone call ( elsewhere) I was quoted $20K ,and at the end of the call $18k for another ( lower budget model ) I assumed prices had skyrocketed and perhaps we shouldn't be purchasing anything after all.- Went to SS & B and had a very good experience browsing the large showroom. The Tubs there were starting at below about 6k, and probably averaged to 12k -15k or more? I had MANY choices in my range, and almost too many to choose from. We fell in LOVE with a 'filled' floor model that came with a bunch of add ons and a 5 yr warranty. Free delivery, chemicals , at home demo , and a bunch more. Went back another 2 times to ask millions of questions and finally pulled the trigger. I could not believe it arrived one week later. It all went faster then we expected and we actually had to wait for the electrician appt to happen after delivery. After the electrician filled the tub and left, they came BACK out to show us all the ropes and get us going. All in all, I had changed my mind on the placement ( while it was still empty) ,called several times, stopped by several more, and have been So happy with everyone I've encountered. We have been so in love with the hot tub, and used them for our first drain and fill service after 3 months. The tech was on time and addressed all my new crazy questions and showed me some things I still hadn't learned about. He also was fast and great at what he does, and really likes his job. Upbeat and all nice people ! This is the way to purchase imo. The customer service has been unbeatable and invaluable, everyone there is a pro, and happy to help. Make sure you at LEAST check them out before going anywhere else.

Had a great experience there today! Leslie's had previously…read moregiven me a water sample container the last time I stopped in. Brought it in for testing today. They input all my specs, tested the water, and gave me a very detailed report. It explained exactly what it said and what would remedy any issue. It was precise to my gallons, and the products I needed to use, I asked a lot of questions, as I'm trying to master my water care ( and am still learning the ropes ) Excellent service from someone who was knowledgeable and enjoyed doing his job. I will be back for one of those cute thermometers and some product later when I need something. Thanks for taking the time with me today !!

Today I chose to give Leslie's chlorine tabs the benefit of the doubt since I noticed online that…read moretheir 35 lb bucket was $30 off their regular price. And even though their sales price was still $30 more than Lowe's I thought it might be true that Leslie's product was superior and might last longer. It wasn't until I had gotten into my car however that I noticed the receipt showed the regular price was charged. So I went back into the store and questioned them about the price but was told that I would have to purchase the product online in order to receive the discount. I would have to go home, order online to pick up in their store, return my original purchase then pick up the new online order version. Funny thing, I got on my computer when I got home and yes, it showed the discounted price but when it came to checkout it had returned to normal price. Whatever. And business owners wonder why they are failing these days. Obviously, they have forgotten to take care of their customers. And they just lost me.

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction

Excellent communication with the owners through the entire process. Honest and skilled staff that…read moreprovided quality construction and service. We are very happy with the pool and the people at Premier Pools.

Good they put my pool in last year. Nice pool Husband and…read morewife team. All the guys that built the pool were nice. Different people for each stage of building and finishing

Pete was really awesome. Very personable, helpful and knowledgeable and patient with my little boy…read morewho was playing with the cool Cabo deck chairs! Gave me some great tips on balancing the water and only sold me what I NEEDED and not stuff I didn't just to make a quick buck. Prices are better than other spots on town (of which there aren't many!). Definitely recommend this mom and pop pool shop over the big rip off stores (you know who I'm talking about!) Also to those reading this if you've also had a good experience leave them a good review here on yelp! No I don't get paid to say that. But the reviews really help small business like this and IMO the reviews don't reflect the service I got from Pete and Viking Pools.

Viking Pools ran a special that was good to the end of June 2024. My wife and I were excited to…read morefinally get a pool that was affordable. The sales person (claimed to be an owner) showed up and assured us that our location was perfect and the install should go smoothly. A couple days later we got an email quote. The pool was 10k higher than the special they were running. When we called, we were informed that the special pricing would NOT be honored! We feel like victims of a modified Bait-and-switch scheme. The product might be find, I really don't know. I do know they did not honor their word.

These guys are awesome. I had Mike Hare come out to look at my pool when I moved in.... he put his…read moreroute manager, Todd on my pool. Todd has kept the pool looking clean and has been available for any questions I have had. It is a breathe of fresh air to have a local company that cares about their clients.

We have been with this company for almost 10 years. We have hand full of different pool guys with…read morethe company come out over the years and this last guy left our pool gate open. When we called to notify them, they said they left a note on our account and ensured it wouldn't happen again. A few weeks later, the pool gate was left open again and our dogs got out. Thankfully a child never wandered into our pool. I called and abruptly cancelled our service and never received a phone called from the owner or management regarding my cancellation or concern. We were clearly just another monthly bill for this company and they did not take my safety concern of leaving my pool gate open seriously. We used to recommend this company to all of our friends, however we will never do that again.

The best pool service in town. Had guitons for a few years, wow what a mistake…read more Bennie is a veteran. He is personable. He has common sense Bennie knows his stuff about pools. If he's unsure. He will research it WONDERFUL PERSON. His grandson also

Absolutely Fantastic Service. We hired Bennie to get our pool in good order at our spot in Redding…read moreand he has been really great to work with, and turned our pool into a thing of sparkling beauty. When we first took possession of our place the pool was in great need of help. It was murky looking and starting to get greenish. It was still safe to swim in... but, was getting to the point where it would soon be unsafe. I called around to various Pool Services here in Redding. When I first met Bennie, I knew he knew what he was talking about. He explained the complexities of getting the water properly balanced and looking clear. Now, look at our pool. It's beautiful. And, we are enjoying like you wouldn't believe! We LOVE it. We love Bennie too. He's a smart, courteous and friendly guy. Great to know him and have his service! He's got good pricing structure as well. We find him really affordable.

We are Thrilled with our pool, designed by Blaine Andrews, it is Superior to what we could have…read moreimagined. we knew it was going to take a while to finish, so we were prepared for the wait. However, once it was started, the process rolled along swimmingly! the design, concrete, tile, plaster all finished in a timely manner. all, beautifully execute. This is just a normal pool no major upgrades and it looks like a million bucks. Impressed with the layout of everything including the planning/pre-design of how the yard was laid out. Blaine is hard working, calm, caring and concerned about his clients. He knows this business completely, and it shows in his work. Nobody/nothing is perfect, but this experience has come pretty close to it. thanks Andrews pools for making our dream a reality.

Blaine and his crew did a great job on our remodel of our 45 year old pool!! We are so pleased with…read morethe outcome and grateful for all of their work and expertise. So easy to work with and upfront and honest with ideas and quotes! Would definitely pick Andrew's pools again!

I made several attempts to call this service. Wish that I could have received a call back, after…read moremultiple messages.

Our pool is clear because of The Pool Gal. Impressed with the communication and attention to…read moredetail. Highly recommended money well spent.