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Perfect Pool & Spa

2.8 (48 reviews)
Closed 7:00 am - 3:00 pm

Services - Perfect Pool & Spa

Pool chemical testing and balancing

Pool cleaning

Pool draining

6 More Services

Pool inspection

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

Perfect Pool & Spa Photos

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Recommended Reviews - Perfect Pool & Spa

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Reviews With Photos

Failing liner lock

Office staff was very unorganized and communication was non-existent. Owner knows this and gave me his direct line because I refused to communicate with his office staff last fall. We only used them because last summer we were planning to rent out our house for two months and the big draw in a Redding summer is the pool. We noticed a 4-6 inch tear in a corner of the shallow end. They were the only company that said they could do a patch before the time when we were going to rent out the house. It came with a caveat that we pay $1,000 down payment and in September have them install a new pool liner. The "patch" was 3 strips of gorilla tape that didn't even cover the whole tear. Pretty pathetic. That was in early June 2023. Did not hear anything from them until workers showed up to our house mid September to drain our pool. 3 months of silence and no communication on dates/times. Then my father-in-law asks a question about a bulge in the side of the pool towards the deep end and the office manager calls off the whole team. Literally shuts down the entire project because she was so frustrated and confused. Bizarre. Owner leaves my wife an angry voicemail (I've told him that his office needs to lose my wife's number and only deal with me). I call him back and he sincerely apologizes for his voicemail and for his office manager's unprofessionalism and mistake. Liner gets put in, we swim a few weeks then winter. Swim a few weeks this spring and the liner lock starts falling in to the pool. I email pics to the office and get a condescending call from the owner that this is perfectly natural and just put it back in place. I naturally thought for $9,000 I wouldn't have to be fixing anything they did after a few weeks of swimming. Sent another text saying if it is so easy have one of your guys come fix it. In response the office calls my wife (did not lose her number) but I was there and the lady (different one then last summer, thank goodness) says that's not under warranty and it's $95...for probably a 3 minute job. I leave owner a vm with no response. Call a few more times and after a heated discussion he says that's only for filling the pool and not necessary anymore. Bang it back in to place, cut it, remove it because it doesn't matter. Odd that didn't come up during the installation or multiple phone calls and texts. So still seems kind of weird to not care about the delivered product once payment is received. Doesn't seem to be a desire to stand by their product. Almost all interactions over the past year were condescending on their part (like the installer's response when I raised an eyebrow to the overall cost...shrugged his shoulders and said, "Well a pool is a luxury item.") Definitely would not recommend. Oh, some reviews are about weekly pool service. I did that for a few weeks after the new liner was installed. Sometimes tech was there less than 5 minutes and we received zero communication on what was done. Just a bill. I asked for what was done and was promised in the future customers will receive that. Cancelled quickly and now do maintenance myself for a fraction of the cost, full transparency and zero condescending conversations!

Before Tile has been added.  The rocks were all calcified.  They no longer could be cleaned.

I have a pool where the Pebbletec was installed to where it met the deck. The Pebbletec started popping out within 6 months of having the pool built - but we lived with it for over 20 years! I tried getting someone to help me with this problem for at least 5 years, no one seemed to be interested in revamps! - then I got a card in the mail from Perfect Pool & Spa. Chris James showed up on time, was very easy to work with and I got ideas of what could be done. He then brought his "Ace" Tile installer, Darrin, in for a consult. In a simple word, Darrin is the BEST. He showed up on time, was extremely pleasant to work with, had great ideas and suggestions (never pushy) He was so great, that I am going to work with him on other projects. I do want to note that I was a bit hesitant on using Perfect Pool & Spa after reading the reviews. After meeting Chris and Darrin, however, I felt like they were good people and went with my gut - and I am so happy that I did! Unfortunately, I can't find a lot of my before photos - hopefully this will show how great this works - its even better in person! This spring we are revamping the deck.

Ryan, Thank you so much for the excellent service you have done in maintaining our spa! It's great to know we are well taken care of!

My pool I was told there's nothing wrong with.
Rosey B.

We had a second company sent out by home warranty company. Immediately they recognized sand coming out of filter into the pool and also out the backwash section. Upon further inspection most of the sand from the filter had been emptying into our pool. After being called a "liar" by Perfect Pools and having a second company immediately recognizing there was an issue was the topper to the kind of business this is. Please stay away as their unprofessionalism will not benefit the customer in any way.

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7 years ago

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Chris J.

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1 month ago

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6 months ago

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2 years ago

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8 months ago

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2 years ago

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2 years ago

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2 years ago

Been a customer for over 20 years and wouldn't change for nothing. Keep going strong PPS

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2 years ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

Chris showed up on time. He diagnosed the problem quickly and fixed the problem. I would definitely call Perfect Pool and Spa again.

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3 years ago

They replaced a fitting for my swimming pool. My home warranty folks arranged the service for me.

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3 years ago

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4 years ago

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7 years ago

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6 years ago

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8 years ago

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5 years ago

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8 years ago

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4 years ago

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9 years ago

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8 years ago

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7 years ago

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7 years ago

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11 years ago

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8 years ago

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10 years ago

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6 years ago

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7 years ago

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11 years ago

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Ask the Community - Perfect Pool & Spa

Review Highlights - Perfect Pool & Spa

Chris James showed up on time, was very easy to work with and I got ideas of what could be done.

Mentioned in 20 reviews

Read more highlights

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American Pool & Spa Service

American Pool & Spa Service

(9 reviews)

Jerry just cancelled my service with no warning, no communication, no heads up. Apparently my pool…read morepump was shutting off in between services, which I had no awareness of, and I was not doing that manually. This was making it difficult to keep the pool clear, which makes sense. But I had no idea the pump was shutting off. If he had called me to ask me about this, maybe we could have realized there was a malfunction or something else. And we could have fixed it. But instead, service was cancelled with no warning. And there was multiple weeks in a row without services, prior to informing me he had stop showing up. (I was out of town for 2 weeks, when he decided to stop showing up). So by the time I got his notification that service was cancelled, it was too late. The pool had started to turn green. Really really poor communication. Now I have to pay to have someone else de-green the pool in the middle of pool season. At least now I know the pool pump is broken, and hopefully I can find someone that is willing to fix it, instead of just passive aggressively "blaming" me for turning it off during the week, when that is simply not the case.

Jerry is amazing. after dealing with several pool people including Guitons. no one could fix my…read morepool. I was told I needed parts for pump and I was also told I needed a complete new panel. after spending several hundred dollars with no answers and pool not fixed. We called Jerry. He came looked at my pool ant it was fixed within an hour. I didn't need any parts or a new panel. Best pool guy ever. Very polite, honest and knew exactly what he was doing. THANK YOU Jerry.

Guiton's Pool Center

Guiton's Pool Center

(39 reviews)

$$$$

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction

HOLIDAY POOLS - We proudly sell and service the Pentair line of equipment!

HOLIDAY POOLS

(27 reviews)

$$$$

Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

Perfect Pool & Spa - poolcleaners - Updated May 2026

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