After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

I made several attempts to call this service. Wish that I could have received a call back, after…read moremultiple messages.

Our pool is clear because of The Pool Gal. Impressed with the communication and attention to…read moredetail. Highly recommended money well spent.

These guys are awesome. I had Mike Hare come out to look at my pool when I moved in.... he put his…read moreroute manager, Todd on my pool. Todd has kept the pool looking clean and has been available for any questions I have had. It is a breathe of fresh air to have a local company that cares about their clients.

We have been with this company for almost 10 years. We have hand full of different pool guys with…read morethe company come out over the years and this last guy left our pool gate open. When we called to notify them, they said they left a note on our account and ensured it wouldn't happen again. A few weeks later, the pool gate was left open again and our dogs got out. Thankfully a child never wandered into our pool. I called and abruptly cancelled our service and never received a phone called from the owner or management regarding my cancellation or concern. We were clearly just another monthly bill for this company and they did not take my safety concern of leaving my pool gate open seriously. We used to recommend this company to all of our friends, however we will never do that again.

Adam has been there since day 1 of us owning the pool. He has always been prompt, informative, and…read moreresponsive. He has gone out of his way multiple times to ensure the pool was ready for family events and gatherings. Wouldn't use anyone besides him. He caught multiple things the pool inspector missed and rectified the problem promptly. If you are looking for a reliable, informative and passionate professional - Adam is your guy!

we first met Adam when we had issues with ours fireplace. he has since helped us with the solar…read moreheat on our pool and other issues.He's a great guy and knows his stuff!

Robert is an extremely hard worker, he's finds inventive and creative ways to solve issues as they…read morepop up. This was my second time working with him, he's very knowledgeable about pool maintenance and repairs. He's rates are very reasonable and he goes above and beyond. Not many people work on above ground pools, I was lucky to find him.

Do not hire Robert. He was never honest throughout our dealings. He tried shortcuts and used…read moresuperficial fixes to make it appear the job was done. Robert never put the time in to complete the job, and rarely showed up when he said he would. I paid him before the work was completed hoping his "warranty work" would come through. Once he was paid the work was over. He made big promises but my pool is in the same condition as before he started. After multiple calls to get him to complete the work, I asked for my money back and he ghosted me.

Kevin has done an excellent job communicating from the start. Straightforward, isn't bothered with…read morequestions, knowledgeable, professional and the pool looks great already. Also the best price I could find anywhere and let me know where I can find the best deals on chemicals. Looking forward to getting my grandmothers pool back on track!

Kevin has been servicing my pool for the last three years ever since I moved to Mt. Shasta. I am…read moreextremely satisfied with his work. He is amazing! Not only does he service the pool water and keep it looking beautiful but he has also helped me with purchasing a new cover and teaching me how to take care of it. Also any parts that we need, he helps me buy them. I especially like how he helps with the research and comes up with options when I have to buy a new part or the cover. He is friendly and efficient and a pleasure to chat with while he does his work. I feel his rates are reasonable and that he is worth every penny. I highly recommend Kevin and his A-1 pool service.

I got a card in the mail from Pintail Pool Care and I gave them a call. He (wish I could remember…read morehis name) showed up right when he said he would and even text me 5-minutes before to let me know he was on his way. He looked at the problem I was having with my pump and system. He suggested how I could fix it and gave me the option of fixing it myself or having him come back to do the repair for me. He showed me what part I would need and even text the part to me so I could go get it and install myself. He was only there for about 10-minutes and when I tried to pay him, he said no charge because he was already in the neighborhood and it only took a few minutes. This is the type of service that deserves to be recognized! I've been running this pump 24 hours a day last year because I couldn't even get someone to show up to look at it. He came out and within a few minutes told me exactly what the problem was! All I can say is if you need any services for your pool, I would give Pintail Pool Care a call! They definitely exceeded my expectations!

Nick showed up on time and was very professional. Others who were to give estimates never showed…read more He has done everything he said he was going to do with our split pea soup pool. Nick is the best!!!

Very disappointed with our experience with Native Pools and Cory. They serviced both our pool and…read moremy parent's pool next door for about a year. Early on, Cory pointed out issues with our system including the control panel and we spent money fixing and replacing the items he told us needed attention. We trusted that if there were additional ongoing issues, they would be clearly communicated to us. Unfortunately, that did not happen. Instead of calling us and handling things professionally, Cory chose to drop both accounts by text. In that same message, he admitted the pool had been a problem and acknowledged issues with the filters and pump, and said he had "given up." Because of the poor communication and lack of professionalism, our pool has now been left in poor condition and will require additional money to get it operational again.A pool is a major investment, and this was an unacceptable way to treat paying customers. We would not recommend Native Pools.

Cory does a great job! Our pool is always clean and clear, we couldn't be happier with the service.read more

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction