As previously observed by a reviewer this is indeed a pricey institution, no question. To be fair it has a great selection though. For those interested in buying trees, and large pricey ones at that, or other pricey items, I OFFER THIS ONE CAUTION TO YOU! I used them fairly frequently until one of several large trees I purchased just up and died on me (treated no differently than the others) I embarked on a series of phone calls and emails to a senior representative (Ellen) and the founder/owner/boss (George Wyntour) and was told that they had a 'no return' policy. After discussing 'non-local' competitors policies on purchased trees in town (Lowes, Home Depot, CostCo), and their 'no questions asked' return policies for a dead tree (even up to a year later), they agreed to look at the tree and so I made great effort to dig it up, at their request (25 feet tree, and no easy task') , and after submitting several high quality photos, took it in to them. I was basically told the tree was not planted correctly (although I planted all 4 trees purchased at the same time, in exactly the same fashion) and that the stem had 'rotted' as a result. Their message to me was delivered in a less than acceptable fashion with a very clear intent; 'don't issue a refund'.
I might inform the readers that absolutely no information was given to me at the time of purchase to educate me on how to successfuly plant the large and costly tree. At $139 for a single tree you would think such a service would be mandated, or perhaps out of respect for a clients hard earned money at least offered!
Wyntour is appealing at first glance, with a good selection and variety, and some friendly staff, some of whom are even my friends (making this entry particularly hard), but if something goes wrong with your purchase let me warn you that the EXPERIENCE IS QUITE DIFFERENT! Pity, really, I go out of my way regularly to support local business, and I am a local business myself, but to have such an experience was simply aweful! From the outset they treated me very poorly, and their emphasis was distinctly to blame the customer as their justification for not issuing a reimbursement. I would advise Wyntour customers that when paying for the high-end items to ask a lot of questions, especially about 'returns' (since so many times nature deals us a foul blow, despite all our best efforts, and this unavoidable fact is what drives the other institutions to give generous refunds) Mr. Wyntour should have just issued the refund, thus keeping a loyal client, and local business owner, and local business supporter happy, and in so doing securing many more years of business. Might I suggest some cost saving strategies to the readers of this YELP, while continuing to support local: Investigate all your local options and choose one that has a good return policy. If none exists you have to consider natures unpredictability, and sometimes buying at a non-local store is your families best cost saving option. To my local busiess colleagues: please, for the sake of keeping business local, treat you customers with respect, and assume no fault, at least until you examine all the information, and offer generous refunds, or solutions, and personalized and friendly service. While it may take time to build a successful business, following good business relations principals, it WILL grow, it MUST grow, it demands growth. That is because folks like me will always come back to the place that makes me feel like I am home, and where staff treat me like their own family. At Wyntour they you are their family, at top dollar price, and as long as YOU tow the line.........THEIR line! CAREFULL now! read more