"No Sale" Report
I cannot recommend Vic Hannan Landscape Materials or a product Hannon sells, Coronado Stone Products, for the following reasons:
In August of 2014 I ordered a shipment of Coronado Stone manufactured stone from Hannan and gave him a check for $7285 for the stones and for the delivery of the stones to my home in Lewiston, CA. The stones were delivered in October. I took samples of two stones each from half of the 16 delivered boxes, arranged them in a collage, sprayed them with water to remove their dust, and let them dry.
My wife, my building contractor, and I then examined the stones. Each of us found them unacceptable because of their dull appearance and lack of color, looking not at all like the pictures that I had seen of them in Coronado Stone's catalog or like those on their website.
My contractor and I took the stone collage to Hannan's yard in Redding, CA and laid the stones out for examination by Hannan's store manager and his yard man. They looked at them, photographed them, then, with friendly apologies, agreed that the stones were unacceptable.
Later, Hannan phoned and apologized profusely for the appearance of the stones and promised that he would come and get the stones and give me a check for the full amount that I had paid. Subsequently, he came to my home, loaded all of the boxes of stones onto his truck, and gave my wife a check for $7285.
The next day, Hannan called my cell phone and left a message requesting that I call him, "if you get a chance" to talk about "something I found", or words to that effect. I did not return that call.
About a week later, on (or about) October 29th, I discovered that Hannan had stopped payment on his check to me for $7285. He did this without my knowledge or permission. (My credit union charged me $35 to process the Stop Payment.) Hannah had broken his promise of a full payback.
When I called him to ask about the stop payment, he told me that my judgement that the stones were unacceptable was wrong, and that his was right, because my sample had not included stones from the bottom of the boxes. (Hannan's staff apparently didn't know that the lower stones were better when they looked at the stones earlier.) He later sent me 16 email photos of an array of stones from my order that he had assembled in his yard as proof of their acceptability. In all of the pictures the stones were quite wet, making them shiny and deeper in color, so I was not able to accurately assess their appearance. (I don't plan to keep my walls wet.) That same day Hannan shipped the stones from his yard back to Lodi.
Hannah offered to pay back the $7285 I had given him minus $1633.88 for his transportation of the stones from Lodi, CA and back. He also wanted to charge me $218 for a "credit card processing charge", but changed his mind about that when I reminded him that I had paid him by personal check. He insisted that I sign a Paid in Full release. I requested that he pay me back with a cashier's check, for reasons that I thought were obvious. He refused that request.
Because I needed the money, I accepted, then cashed, Hannan's check for $5651.12. For that I had funded the transportation of a load of questionable building materials from Lodi to Lewiston and back.
After my peculiar experience with Hannan, I located a reputable, friendly, fair-priced company (Pacific Supply of Redding, CA) from which I purchased excellent products to complete my project. As a bonus, their delivery charges were less than half that of Hannan's.
I cannot recommend Vic Hannan Landscape Materials or a product Hannon sells, Coronado Stone Products. read more
