After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

I bought my hot tub five years ago anytime I have a question they're there to help they guide you…read moreon how to fix what you think is a problem instead of charging you to come out and tell you. Vert honest

Took the plunge on a hot tub after 8 years of hym hawing over it…read more 2 of my family members recommended going through Shasta Spa's on Bechelli I had set a budget in my mind. Originally I called around different places, and almost got completely scared out of the process. On a casual phone call ( elsewhere) I was quoted $20K ,and at the end of the call $18k for another ( lower budget model ) I assumed prices had skyrocketed and perhaps we shouldn't be purchasing anything after all.- Went to SS & B and had a very good experience browsing the large showroom. The Tubs there were starting at below about 6k, and probably averaged to 12k -15k or more? I had MANY choices in my range, and almost too many to choose from. We fell in LOVE with a 'filled' floor model that came with a bunch of add ons and a 5 yr warranty. Free delivery, chemicals , at home demo , and a bunch more. Went back another 2 times to ask millions of questions and finally pulled the trigger. I could not believe it arrived one week later. It all went faster then we expected and we actually had to wait for the electrician appt to happen after delivery. After the electrician filled the tub and left, they came BACK out to show us all the ropes and get us going. All in all, I had changed my mind on the placement ( while it was still empty) ,called several times, stopped by several more, and have been So happy with everyone I've encountered. We have been so in love with the hot tub, and used them for our first drain and fill service after 3 months. The tech was on time and addressed all my new crazy questions and showed me some things I still hadn't learned about. He also was fast and great at what he does, and really likes his job. Upbeat and all nice people ! This is the way to purchase imo. The customer service has been unbeatable and invaluable, everyone there is a pro, and happy to help. Make sure you at LEAST check them out before going anywhere else.

I love my Hot Springs /Watkins spa.I purchased a Grandee 20 years ago and moved it from Sacramento…read moreto the Redding area.Recently;y the service from the Redding Hot Springs dealer has been horrible.I have made requests for service and they make an appointment and they don't call or show up......not even a phone call? I have taken time off work to be home for appointments and they have given me bogus excuses every time.

Great people to work with. Excellent service, got me in and out fast and quality work. Ask for Don!!read more

Pete was really awesome. Very personable, helpful and knowledgeable and patient with my little boy…read morewho was playing with the cool Cabo deck chairs! Gave me some great tips on balancing the water and only sold me what I NEEDED and not stuff I didn't just to make a quick buck. Prices are better than other spots on town (of which there aren't many!). Definitely recommend this mom and pop pool shop over the big rip off stores (you know who I'm talking about!) Also to those reading this if you've also had a good experience leave them a good review here on yelp! No I don't get paid to say that. But the reviews really help small business like this and IMO the reviews don't reflect the service I got from Pete and Viking Pools.

Viking Pools ran a special that was good to the end of June 2024. My wife and I were excited to…read morefinally get a pool that was affordable. The sales person (claimed to be an owner) showed up and assured us that our location was perfect and the install should go smoothly. A couple days later we got an email quote. The pool was 10k higher than the special they were running. When we called, we were informed that the special pricing would NOT be honored! We feel like victims of a modified Bait-and-switch scheme. The product might be find, I really don't know. I do know they did not honor their word.

Great people knowledgeable, have supplies for Sundance Spas and are authorized to service Sundance…read moreHot Tubs.

Ask about a filter for hot tub They really helped and we…read morebought the filter and stuff for hot tub

Had a great experience there today! Leslie's had previously…read moregiven me a water sample container the last time I stopped in. Brought it in for testing today. They input all my specs, tested the water, and gave me a very detailed report. It explained exactly what it said and what would remedy any issue. It was precise to my gallons, and the products I needed to use, I asked a lot of questions, as I'm trying to master my water care ( and am still learning the ropes ) Excellent service from someone who was knowledgeable and enjoyed doing his job. I will be back for one of those cute thermometers and some product later when I need something. Thanks for taking the time with me today !!

Today I chose to give Leslie's chlorine tabs the benefit of the doubt since I noticed online that…read moretheir 35 lb bucket was $30 off their regular price. And even though their sales price was still $30 more than Lowe's I thought it might be true that Leslie's product was superior and might last longer. It wasn't until I had gotten into my car however that I noticed the receipt showed the regular price was charged. So I went back into the store and questioned them about the price but was told that I would have to purchase the product online in order to receive the discount. I would have to go home, order online to pick up in their store, return my original purchase then pick up the new online order version. Funny thing, I got on my computer when I got home and yes, it showed the discounted price but when it came to checkout it had returned to normal price. Whatever. And business owners wonder why they are failing these days. Obviously, they have forgotten to take care of their customers. And they just lost me.

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction

Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

Love this store and the large selection they keep! Lots of fun look for treasures and things you…read moreneed!

I ordered a queen size bed supposed to be put together they delivered it and put together I needed…read morea bed so I took it put it together. It was defective. I called that night. I called two times. After that nobody came to fix it. Nobody came to look at it they will not refund my money. They will not come get it or give me my money back, they said I had to refuse delivery in order to receive my refund! That just doesn't make sense!! How would I know it's defective if I don't try to put it together!!!