While wandering the depths of Lowe's and having no luck locating my much-needed items, I heard a young man's voice call to me from afar. I was astounded someone was attentive, had their head up and focused on me, a middle-aged woman pushing my cart through one wrong aisle after another. My sights were set on gathering the necessary parts to put my childhood canopy bed together for my next home's guest room. I needed 16 parts and although I had no idea how I'd put them together, I began by purchasing what I needed. Once the young man was standing at my cart, complete with a ready smile, I showed him a photo of my precious project. His badge showed me his name was Kayden and I imagined he was in his early 20s. With hope, I told Kayden I needed those pretty little toppers for the canopy. He immediately knew their name: finials. He politely waved his hand and motioned for me to follow him. Once at the end of an aisle I didn't realize existed, Kayden showed me the array of reasonably priced finials and asked whether I had any more questions. I thanked him and assured him I was all set. After spying the finials I had to have, I noticed there were only three and I needed four. I wove through the aisles once more in search of Kayden and finally tracked him down. I showed him the finials, resembling the ones from my childhood bed, he said, "Oh, we have plenty of those!" I assured him he was wrong and let him know the hook was empty. He grabbed hold of a 100-foot-high lift and made his way to the top of the rafters. Within moments, he handed me the finial I needed to complete my set. I asked Kayden if I could write a Yelp Review for him and he said he'd be honored. Everyone who shops at Lowe's will do well to have Kayden in their corner. He makes one's dreams come true. read more

Lowe's Home Improvement - Aren't these clips attractive?! - Hardware Stores Near Me - Redding, California

After going to Home Depot without any luck finding what I was looking for, we decided to try Lowe's. It just south down Churn Creek Rd. Easy to find and plenty of parking. Going in it looks pretty much like Home Depot, but with a different color scheme. Again not a lot of service staff to direct you to where you wanna go. But better than Home Depot though. Walking around I did see the door knob locks, and I did need to replace one of mine to the garage from the inside of the house. I think they call that a "man" door ... weird name for a door I say! Anyways, pick out a doorknob lock. Then I wanted to find the chainsaws. I wanted a small cordless one. I did find the power tools and the cordless chainsaws, but most were way bigger than I wanted to deal with. I wanna keep my feet and hands! I did find some smaller ones, but they were name brands and cost way more than I wanted to pay for something I was just gonna use occasionally. Well, OK, I did get a doorknob lock so that's OK. read more

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Selection is good! Most of the time you can find someone to help., not in the cabinet, door, or window area! My biggest problem is the amount of junk all up and down the isles. Carts with product on them. Boxes of product up and down isles to the point of two people cannot walk down an isle towards each other without someone having to back up and move or go around something. Especially when you have a basket or a cart. It is absolutely ridiculous, the reason I stopped shopping at the other store is for this reason. You need to un junk your isles! read more

Again another fail. Employees shutting down registers and happy about it. No carts in store yet there are at 30 Employees wandering in groups. Same thing everytime. read more

This is my favorite Lowes location. I live and work in Sonoma county but I am in this area for a lot of the year too. This lowes has the best people working here. Soooooo nice and VERY helpful. Ill go out of my way to shop here if im doing a project. They are always ready to help you here! read more

Don't trust the Redding Lowes. Ordered a 11 foot Sheetrock lift to be shipped to store. It took twice as long to even show tracking and when it was said to be delivered to store the order vanished. Nowhere to be found. First and last time I'll deal with online orders with Lowes. Complete waste of time. read more

Vincent provided excellent customer service-I was trying to figure out things on my own and he asked me if I needed any help. Turns out he is a former electrician and an electrical inspector! He helped me troubleshoot my apparently complex electrical issues and saved me a lot of money, time, and headache! I have never had such great customer service in any hardware store - Vincent is a gem, will definitely shop here again and recommend them to everyone! read more

The Lowe's on E. Cypress has a guy named Rich in the paint department, he's amazing! Talk about excellent customer service! He's fast when it comes to mixing your paint too! read more

I have tried many times to contact Lowes by phone and no one in the store answers either by department or in customer service. They have a robot answering the phone who makes no sense and after a long fight back and forth transfers the call, but no one answers. I placed an order for an appliance on February 14. The order contained the verbiage, "we will keep you updated along the way," or words to that affect, but no updates, and no response with regard to an order to be received today 3/4/2025. Is this a sign that Lowes store may be closing because they have stopped being available to customers. This isn't just disgraceful this is an affront to customers. read more

Bought something from Lowe's. Said on the receipt I had 90 days to return it. Decided I needed something different and went to exchange it well before the 90 days. They said their policy had changed and I had to return it within 48 hours. Really?! How can they do that?! Never shopping here again. read more

The cashiers at the lumber yard end are helpful as is the bearded guy who works in tools. The fork lift operator dragged his feet helping me for over a half hour and I ended up buying the nearly 700 dollars of materials at home depot instead. Recently I asked several times for someone to be paged to rekey locks I was buying. A half hour later someone finally showed up. That guy was helpful, but clearly my first few requests for help were not called in. Any time there has been an over charge compared to the price on the shelf, customer service strongly resists lowering the price to what's on the shelf, which can be a crime in california. They have several times accused me of grabbing the product from the wrong location even when I showed them pictures of the display which itself had a photo of the product right next to the price. I had to threaten to just return the item before they agreed to give me the price on the display. Several times this week I've had to hunt around for employees even in other departments to find help. I can't tell if the are understaffed or if they just choose terrible times for store wide meetings. I can't recommend the store at this time unless they're the only place that has the product you need. read more

Multiple times going to Lowe's when the website shows plenty in stock for a certain item and it's not there. And the people working there do not know anything but what they find on the website . You are better off to buy from Amazon. A lot better price as well at Amazon. read more

Redding Lowe's has the poorest customer service of any store ever No one has a clue what they are talking about if you ever even get to talk to some one And they openly complain about the store and departments within the store. They complain that there is no one to help when you talk to "customer service" read more

I'm surprised that they haven't gone out of business. Went this morning and the garden center was open but no cashier until 10:00. Plants needed water, poor selection and not a person around to help. read more

I do not recommend getting delivery here home installations unless you know you'll be speaking with some in customer service or the store manager Such a conflict arises. I can see from the reviews others have not had a great experience either. I am still waiting on a response from corporate and the Redding store. I have reached out numerous times by phone to the Redding Store and no one picks up in Customer Service. I have called the 1-800 number they tell me some one will reach out in 24-48 hours. I am still waiting a week later. I ordered a tool box it came delivered damaged then I worked out an exchange delivery for a new tool box and they came picked up old one and never recdived the new tool box. I asked for a full refund and they gave me patrial. They have lied twice to me no new tool box and the remainder of my money. If you go to the reviews on Google you will see others have experienced problems with delivery and horrible customer service. I feel robbed twice. It's amazing how they have not reached out to make it right. Please be aware before purchasing from here. I wish a store manager would reach out with stellar customer service. Nothing yet. I recommend going to Home Depot. read more

If you wanna talk to someone on the phone at Lowe's, forget about it. I've called five times. I've talked to the manager to be transferred to the department. I've been on hold a minimum each time 12 to 15 minutes. Yes, I must be crazy that I'm willing to hold that long for service that I need. If I hadn't already paid for it I wouldn't be doing business with them. Manager was of no help. The only person that I like there was Kelly. She was at least pleasant and I tried to be helpful read more

We ordered a washing machine from them. Paid for it! Bought it online had it set up to be delivered! When it arrived the front half was smashed. The delivery guys said they would take it make to the store and said we can get it replaced for one that is not broken. I was ok with that. When I called they asked me multiple times if they could CALL ME BACK. I said nope I need this fixed. On hold for over an hour off and on. The guy finally said all he can call me back. Can't do a refund. Can't do an exchange. CAN'T FIX THEY'RE MISTAKE! All they can do right now is call me back. read more

Lowe's Home Improvement - Hardware Stores Near Me - Redding, California

I have listened to my husband try to reach someone in lumber by phone for over an hour. He goes through the prompts and finally speaks to a human and has been hung up on twice after asking "can I speak to someone in lumber please?" And currently he's been on the phone but whoever answered it just set it down and now he's listening to their conversations hoping someone will pick it back up. Lowe's has THE WORST customer service. No one seems to know how to help find anything and asking a question gets you pawned off to person after person. No one cares. read more

I purchased a whole house of carpet for my mother in laws house on July 12, 2022 and was told the carpet would be at the installer in 3 weeks with a 1-2 week wait after delivery to get it installed. The carpet arrived at the installer yesterday and I was told the installation date is October 14, 2022. They are in breech of the contract we signed in two areas. I had carpet installed in my home a month ago that I purchased at Design Time and Tile in Redding. That carpet was installed in my home 3 weeks after making the purchase. NEVER buy carpet at Lowes. The salesman lied about delivery and installation times and I have had no help from the 877 phone line that I had to call. Once Lowes takes your money you are relegated to a phone number from someplace else to try and get your stuff. I will never shop at Lowes again and I caution people to not make purchases like this from Lowes. read more

Being a contractor I have several issues with Lowes. 1. My C-card does not link to a pro account as it does at Home Depot. 2. I have to make sure at check out that my receipt gets emailed to me because of the incompetence of some of the checkers. It is the only way to track my purchases other than using a Lowes card or number that I have to care with me, what guy has extra space in his wallet for stupid cards from every store? Also, annoying to ask if my email is the same that's on the card. Wouldn't it be obvious that if the card had an email linked to it that it would be mine? Also, business cards aren't supposed to be used for cash back, why ask if I want cash back on a Business Debit? 3. I use a VPN for my internet connection because I don't like being tracked by scammers and spammers. Lowes's website doesn't allow me access to their site while using my Virtual Network, but guess who does? Yep you guessed it Home Depot. You might think based on my slant towards HD that I work for them but not. I am a GC and purchase hundreds of thousands at these box stores. I feel as if Lowes is more concerned about selling to homeowners who are looking for BBQs, Appliances, and Yard Equipment than they are concerned about the contractor. Maybe this is why it's a pain in the arse to shop there as a GC and track my purchases amongst other issues. The thing is I live close to Lowes and would prefer to shop there if they had their act together and were more considerate of the contractor experience. So I, like most other contractors drive the extra 5 miles to go to HD and you can tell because they do ten times the business at HD than they do at Redding Lowes. 4. Plumbing is better than it used to be but the aisles are laid out by someone who doesn't know the trades. My two cents. read more

I cheated in Lowes and ordered carpet from Home Depot. They didnt order enough so the installers just left. They left the furniture leaned against a wall with rolled up carpet blocking it and Seth a manager at Home Depot told me to have my 70 year old disabled tenant move it. "I paid you to move the furniture not him." Seth told me to put him in a hotel. "He pays me to live in a house, not a hotel." Its been 2 weeks and I have not heard from Home Depot about my carpet and an entire bedroom is missing carpet. You should use Lowes for carpet. read more

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Had everything we needed. Thanks to the hardware employee who searched and found our staples and hinges. And a big shout out and 5 stars to Andrea at checkout register #1. She's has such a cheerful and delightful personality. Thank you from the Rover chickens project. :) read more

Very bad service we bought some stuff few months ago and no chance to return!but today we have been here to return them already over 90days returning policy Some other things we returned from Home Depot so we will never buy anything from this store and also share to anybody don't buy anything from them! read more

I have filled out a customer survey after I sent in my satisfaction survey but never heard back. I called your customer service line. They said that my visit at Lowes should never have gone that way and a manager from the store will call me. I asked is there any way I can contact Lowes corporate and your customer service rep said that was not possible. I did not really want to talk to the manager who identified herself as Amber as she was part of the problem. So far no call. I thought I would try an email to community relations to see if any one would address my visit to Lowes on 07/04/24 at 15:30 store 1926 in Redding California. Here is my storyL: On July 4th I was looking for a lawn mower on the Lowes website. I wanted an Ego and I found that you were selling one for $50.00 off the regular price. The stock at the Lowes store showed there was only one. I found the mower on the ground below the shelf. There was, indeed, only one. The box for the mower was severely damaged on the side but I figured you wouldn't sell it if the product was damaged. My wife left me to go get a cart. There was no cart in the store so she had to go outside and get a cart there. On this day at this time it was 110 degrees outside. She had trouble controlling this red hot metal cart and somehow she got it inside, through the store, to where the mower was. I am a frail 71 year old veteran and my wife is 68 years old.There was a sales associate 3 feet away talking to a customer who watched me and my wife struggling to get the box on the cart. He did not bother to call for someone to come help us. He simply observed us for 5 minutes as we struggled to get this huge heavy box onto the cart. The box is 85.62 pounds according to your web site and the box was large and clumsy to handle. Somehow we got the box on the cart and pushed this big box slowly through the store so as not to disturb any of the displays that were placed in such a way to make it difficult to get through the store to the self check out, which was the only way to check out at the time. Many, at least 4, customer associates who were not dealing with anyone watched as we struggled through the store. The customer associate who was monitoring the self checkout registers scanned the box for me. i told her there is a big gap on the side of the box. She said that is why it is $50 off. It did not say the box was damaged and that was why it was $50 off on the web site. I did notice that the shelves were properly stocked the next day so Lowes was forcing the damaged box to be bought before new stock was brought out. She asked if I was a veteran, I said yes, she entered my phone number and I asked if I got any discount because of my veteran status. She said no that I was already getting $50 off. Paid for the mower as several associates watched us stumble out the door with difficulty. Again, it was 110 degrees outside. When we got to the car my wife and I were struggling to get the huge box off the cart. A gentleman in a big pick up pulled up and asked if he could help us. I said yes please and thank you. As we lifted the box to the back of the car by the handle holes used for lifting the whole bottom of the box opened up and dumped the new mower and all the box contents on the ground in the parking lot behind my car.I told my wife to watch the contents of the box as I go in to Lowes to tell what happened and hopefully get some help. I dragged the huge empty box remains back into the store to the pick up area. It was 110 degrees, my face is red, my clothes are soaked with sweat. I politely waited my turn and told the associate I am having a problem and may I talk to the manager. She responded positively and used the phone to contact the manager. The manager called her back and said that she was at the other end of the store in the pro center, whatever that is. She told the clerk it would be at least 5 to 10 before she could come talk to me. So still red faced and sweat soaked clothes I walked all the way to the other end of the store. e I said I am looking for the manager and her name was Amber. Amber was the one on the computer with no customer to deal with. . She got up, presenting with reluctance, that a customer had found her. I told what had happened so far and that the contents of the box has fallen out into the parking lot. Her first question was are you going to pick it up. I said I have to just to get my car out of the parking lot. I told her I had made eye contact with several associates that were not doing anything. No one wanted to help the old man in 110 degree heat. The manager told the associate to take $100 off which was another task that took 5 minutes. The store manager said that it wasn't because of my age that I got not help. Nobody helped me to load the car still. There is more but there is limited space. read more

We came here for a few pieces of planks and waited around forever to find out they could not cut them in the store with the machine, so it was a bit disappointing that it took about a half-hour or so for someone to tell us that. But in the end, everything worked out for the best, and we ended up getting what we needed, so we are very thankful we were able to get the planks required for our project. read more

I bought a riding lawnmower from Lowes that was supposed to be delivered 4/17. After two delays and a promised delivery date of 4/24 they are now delaying my delivery AGAIN. I already sold my other mower due to their promised delivery date of 4/24. Now my yard is extremely overgrown and they won't do anything about it. If I would've known this was going to be this huge of an issue for them I would have rented a trailer to pick it up. Do not order anything from here, I'm done with this store. Terrible customer service and do not hold up to their delivery date promises. read more

Stopped in here to buy $100 worth of moving supplies before packing up our 4 bedroom house a 2 hr drive away. The moving supplies aisle was blocked off and employees said oh you'll just have to wait. It seemed to be an indefinite wait because no one could tell me how long. First question is why they are doing this on a super busy Saturday. Second is why they are so incredibly unconcerned about their customers. Also a frail elderly lady had fallen and instead of calling 911 they were putting ice on her wrist. So not only do they not care about customers being able to reach and buy products they are now medical professionals too! They may not have called 911 to avoid being sued. Terrible awful place. Avoid at all costs! read more

They have nice displays and all of the home improvement items you could possibly need. I am giving 3 stars because masks aren't enforced here despite the signs and a lot of the indoor plants are not kept well. read more

Lowe's Home Improvement - Raised bed display - Hardware Stores Near Me - Redding, California

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AMAZING SERVICE. GO STRAIGHT TO LOWES DONT BOTHER WITH THE DEPOT!! Everything IN STOCK no special orders needed even got doors that ARENT dented!!! Amazing service from the appliance department from Jessi. SUPER HELPFUL. Was able to get us everything we needed today!!! Got us the best deal possible! Even double checked everything for us! Completely sold us on the protection plans we usually skip. Best value for our money. 100%!!! read more

Lowe's Home Improvement - Amazing haul from Lowes! - Hardware Stores Near Me - Redding, California

Lowe's Long lines Very few employees Pro services setting on their butts, not helping the cashier Manager must be hiding in his office read more

The Lowe's in Redding, CA is located on East Cypress near Churn Creek Road, about a mile east of Interstate 5. The Shopping Center is cool with a Safeway, CVS, Starbucks, Habit Burger, and a handful of smaller retails shops. Lowe's has the whole east side of the complex and faces East Cypress with a huge parking lot out front. The wife and I hit the Lowe's to grab a few items for a project that we are working on at the house. Remodel projects are fun, and allow for some great quality time with your spouse (are you laughing yet?). We walked into the Lowe's at about 6:00 PM on a Tuesday night, it was a complete ghost town in this place. There were about a dozen shoppers milling through the store. We quickly found the items we were looking for in the paint department. The store is overall clean and well-stocked, so you might ask why the 3-star review? We went back into plumbing to get some items for our project and hit the request help button, but low and behold no one came. We waited 10 minutes and no one came. The employees out in the store were not overly excited to engage customers to help. Worse yet, I heard the manager make repeated announcements every 2 minutes, almost yelling at one point for a member from each department to get out to the parking lot and round up shopping carts. That might explain why no associates could be found in the store. Hint to Lowe's Management Staff, don't encourage all of your employees to leave the store at once and leave your customers hanging. We wanted to purchase LVT or similar, but you guessed it, no one was in the flooring department, so we went to the cash register and checked out. I will say that the Cashier who was sporting a cool camo Veteran Vest is what saved our experience overall. She was friendly, had a good sense of humor, and checked us out quickly. She restored my faith in Lowe's a little bit. I am hoping we caught them on an off night, and that next time we come in the employees that work in the plumbing and flooring department will show up! read more

Due to the Dixie Fire last year 2021 I was forced to move to Shingletown and as such am trying to make the best of a very poor situation. While Shingletown is way down on the scale of livability compared to Lake Almanor I still am trying to make my little spot in the woods decent looking and usable. To this end I researched and purchased the best artificial lawn turf sold by Lowe's as it turns out. On 7/21/22 I paid for this turf "SynLawn Forest 15 ft. Artificial Grass at $38.48 per lin. ft. by 15ft.. I was promised delivery by 7/28. A few days after purchase I noticed the price had increased to $59.33 per lin. ft.. About a 52% price increase to be specific. And to my surprise today is 8/12 - 15 days late and no product delivered, no calls from Lowe's, and no explanation other than a recording it is on the way to the store. Same recording by the way for the past 3 weeks. It is clear to me that since Lowe's is still advertising this product they are trying to do a Bait and Switch and only delivering to the people who pay the now much higher price. Quite a pathetic situation since I try to spread my purchases between HD and Lowe's but I see Lowe's does not feel the same way. More than disgusted and I feel I deserve either the product I purchased or a valid excuse on why they are not delivering my purchase at our agreed upon price on 7/21/2022. read more

Lowe's Home Improvement - My purchase....still waiting. - Hardware Stores Near Me - Redding, California

Never order something online that's on a deal with limited quantity from the Redding Lowe's. I am sure this happens at other Lowe's too. Lowe's employees are not always aware of the clearance or sale items in store, when you order online for In store pick up, an employee's becomes aware of the deal, and if you live in an area like this, those employees will cancel your order and buy it themselves. This has happened to me 4 separate times, at this Redding Lowe's. The last time when I went to pick up my item, the customer service rep told me they didn't have stock and my order was cancelled; little to her knowledge , my item was sitting behind her, in stock. Avoid buying here, go to home depot read more

Had an interview a week ago for a customer service position. The guy who interviewed me was very unprofessional in regard to his questions and how he held himself in regard to his position he had in the store. His arrogance was very obvious. I do not want to use his name here; he is in his 50's very thin and about 5'10" tall. When waiting for my interview, I noticed that an employee was talking down to another staff member, and I thought to myself, was hoping that he was not going to be interviewing me. And sure, enough he was the person that was going to be interviewing me. His tone is very sarcastic, and he shows it with his body language. I have noticed though that the Lowes here in Redding, CA has a big turn over. There always hiring. So, it kind of tells you something about management. read more

Almost every time I visit this store someone is able to help me find whatever I need. Their prices are competitive and usually better than the other big box store in town. And often they have enough inventory for me to fill a need. The other day I had an odd item I was searching for. When I found the bin for it, there were none in stock (even though online showed 80 pcs). I asked a worker nearby for help. She got a ladder platform, climbed up and dug through the inventory and found enough inventory for me to do my job. She was pleasant and helpful. And that's par for the course in this store. I highly recommend the combination of great service and good pricing. read more

If I could give 0 stars I would. Martin, the "head honcho" was absolutely unhelpful with a return and couldn't care less. I asked several employees as I purchased the mower about their return policy and everyone said returns were 30 days from purchase. No "gotchas" or gimmicks. The mower was not what I was looking for and because I had opened it, I couldn't return it. This was an extremely expensive mower for us and the way we were treated makes this the final purchase we will ever be doing at any Lowe's. Because of Martin, Lowe's lost the lifetime value of this client and all my family members. read more

I went in for a specific type of tree to plant. Unfortunately they did not have it in stock, one of the employees told they could order it for me. They were very helpful even though they were swamped. read more

Lowe's Home Improvement - Hardware Stores Near Me - Redding, California

Always clean, well lit, well stocked with high quality items, and a friendly, helpful staff. We drive out of our way right past their main competitor, most of the time. read more

They employed are horrible young man at the cashier insulted me so bad I wanted to hit him or tell the manager but you would've had to find somebody that cared enough to do something read more

I bought some wood and had it cut 12in×24in into 4 piece. When I got home the wood was 4in too long. This isn't the first time they cut wood at the wrong measurements. And I don't have storage for the tools to buy them myself. read more