This is copy I sent to Best Buy. As if will do any good. I, like so many others I have talked to seem to agree that, after you spend your hard earned money with a brick and mortar the very least you could expect is a "Thank you". More and more stores including Best Buy are failing in this area. November of last year I purchased a $1000.00 TV for a Christmas gift. Cashier,"There ya go, have a nice day". No smile, just I've got your money so good bye. I asked to see a manager, explained my concern and was told, "That she, meaning the cashier was not properly trained. Duh...who's fault is that? Today I spent $160.00 and again no "Thank you". Asked to speak to manager (Brenna I think) and while saying, "I'm sorry", she was very patronizing. I've put Best Buy on my 'Do not buy list". I'll go back to on-line shopping. Lots of luck BB in being a viable business. read more

Ok, I have a confession...I just don't buy most electronics locally. I prefer to buy my electronics online (Amazon, Apple.com, etc)...I like the price, selection, ability to read reviews, ease of returns when doing it online. When I want to see something in person or just have to have it immediately I go to Best Buy. The employees are friendly and some are knowledgeable enough but for me I don't like all the crowds in there. I'm kinda antisocial in that way. It just always seems busy and people are everywhere. Good for Best Buy I guess, at least if they're actual buyers, but bad for me so I stay home and order online. My reason for my latest visit to Best Buy was to check out the just released IPad 2. They had 1 out on display, just 1, and a crowd of people all wanting to touch and play. My rec, put out more displays for the latest hot item or risk having people leave out of frustration. read more

Good luck getting anyone in the store to wait on you. The older you are the less likely you will get any attention at all. So I left after half an hour and ordered the same TV on Amazon. read more

Best Buys normally has good service. Their floor staff are usually friendly, courteous and knowledgeable. But Friday evening, I experienced extremely good service at the Best Buys in Redding. A friend and I went in to speak with their Geek Squad Certified Apple Technician to check out a battery issue she was having with her Mac Book Pro. The tech was not there as he had already gone home for the day. But we took a chance and waited for the next techincian. When it was our turn, Jaramie patiently waited for us to explain the situation, then explained what he intended to do and why he was going to do it, asked if it was OK to proceed, and when we gave him the authorization began a diagnostic check. While it was running, he gave us a thorough explanation of what the check was doing and looking for. He was very knowledgable and professional and and even taught us a few new things about Macs. Whatever he did worked and the computer was fixed. And he did not charge us for this. I was very impressed with him. Although we knew the Apple Certified Tech was not there, we really felt like Jaramie was the Apple Tech. Hence, I felt like writing this review about him. If you need you computer looked at, especially you Mac Book, look for and ask for Jaramie. He will take good care of you. Thank you Jaramie! Keep up the great work! read more

I needed to buy a non-Mac external CD for the office, so I pick one out at Best Buy. I ask the sales guy in the computer department if the one I selected includes the cable I'll need to connect it. He opens the box and pulls out the power supply. Sales guy: "Yep." Me: "Uh....that's the power supply." Sales guy goes fishing in the box again and pulls out a USB cable. Sales guy: "Is this it?" Me: "Yeah." Customer service is why brick and mortar will never be wholly defeated by the internets. read more

Go to Best Buy to get a TV mount. It's says on the shelf it's 99.99. Get to the register it rings up at 214. The guy says he knows they are in the wrong spot because it happened earlier and he can't do anything about them being put in the wrong spot. He won't get a manger. Found the same mount on amazon for 60 bucks. Won't go back to Best Buy read more

This place scammed us with a 300 dollar ipad, we got it online and it was completely outdated according to the geek squad and we got it right off their website, so dumb! So we returned it and they suggested a samsung tablet for gaming instead of the ipad and it was so laggy and unusable that we got another one of the same samsung tablet and now I am stuck with 2 laggy samsung tablets because the geek squad doesn't know anything about gaming, so for the love of God don't get their electronics online go in the store and check out what you're getting read more

Amazing experience!!! I left happy and excited about the products I purchased. I spent over 500. The young lady was very helpful and kind, i love seeing team work. Employees appeared to really like there jobs (refreshing) I ended up buying more then what i came in for. Great experience! I truly trust Best Buy, the honest way I'm treated feels good. Thank you Best Buy for great products and employees that really are kind!!!!! read more

9 times out of 10 people that come in to Best Buy and leave a comment on here. They DO NOT know what they want when they go into this store. They are sooooo stupid. Then they get upset saying the sales team didn't know anything. In reality, they just didn't explain what they wanted properly. This is one of the best Best Buys in the country. People are just dumb. lol Yes. I saw this over and over. People getting mad because they didn't know what they came in for. Trying to explain. "It's a cable, that has to do with my direct tv and my phone, or something like that. OH! and it needs to be compatible with my washing machine, because that's what my tech guy at work said" Then. When the associate asks if it could be a certain item.. You get upset and say.. "Wow I hate BestBuy! I should just go to Walmart!" Lmao... read more

I recently moved to Redding. Purchasing all my electronic needs here. Samsung TV, soundbar, dishwasher. My last purchase was an iPad with 2 year protection plan through apple. Here is what they don't tell you about the plan. They have no ability to fix your iPad in store. I unfortunately dropped my iPad after two weeks. Having previously owned a Samsung tablet, I did not realize how fragile the iPad is. So I went back to best buy. Glad I got the "protection " plan. However when I went to customer service I found out quickly best buy does not have the capability to fix an iPad. They are not certified. There is also no apple store for 100 + plus miles. So I called the 1 800 number for apple. The screen is still going to cost $60.00 to fix. I'll have to drive to a store or mail it in. That means you have to wipe your tablet or trust apple not to abuse access to your table. They put you on the spot. I told them I was uncomfortable with mailing it in and there response was ok you don't want it fixed then. I would not have bought an apple from this store or any store in Redding because there is no way to take it in for repair. If best buy would have explained that to me I would have just bought a Samsung. Because I bought it through their online process they said they are not obligated to give me any info about the purchase I made. I decided to wait until I visit the bay area to fix it. In the meantime Costco had great deals on Samsung's. I purchased a new one and put my apple iPad back in its box until I can get to a apple certified dealer and repair. So if your buying an apple product keep in mind they can not repair it, and there are no certified repair shops in Shasta county. I am glad to have my Samsung back. My last one lasted 4 years and the battery wasn't holding a charge. So a new one for $150. Was a good purchase. The iPad at $400. + was not a good purchase. read more

Been here only the times I have to. Super awkward sales staff that always know 50% less than you do about the electronic device they're selling. Watch out the staff come in packs of three, and unwilling to help. Thanks for another wonderful experience best buy. May I recommend a name change please? read more

staff is very knowledgable, and resourceful if they don't have an immediate first hand experience. Positive energy and great variety of product to select from read more

Great costumer service and wide variety of products. Associates are helpful and take costumers needs into great consideration. Love coming here. read more

I have spent thousands of dollars on Best Buy in Redding. There Black Friday Sale was a joke sit in line for 1 hour and 15 minutes and they ran out of the TV I wanted before the store even opened. In I will spend my money somewhere else in the future. read more

15 day return policy??? I won't be shopping here anymore. Tried to return an item still in the box and they said no. That's crazy.

Worst customer service ever. Go to buy a tv. Already knew which one I wanted. Stood there patiently for someone to help us for about 30 minutes as the worker was helping someone. Walks by us over and over not even saying a word. Could've at least showed that he noticed us by saying "I will be right with you guys". Got tired of waiting I ended up going to the front register saying I wanted a tv. read more

If you pay their yearly fee that supposedly covers your electronics for a year, be prepared to wait 3 days or more for an appointment or sit on hold for "30-40 minutes for the next technician" and then the phone just hangs up. I paid that money but no more. If they can't hire enough people to make their Geek Squad system actually be available when needed (and not when the few employees are available) then they need to train people or stop pretending that the Geek Squad is anything but a marketing scam. Find somewhere else to buy your electronics and someone else to help when it's needed. Best Buy has just become another unimportant cog in this country's sloppy customer service. read more

This is a great BestBuy. Whenever I have gone in for help on a product I have had the exact help I needed usually right away. For example, I had a netbook that only has 32 GB of memory on it, and so it would not upgrade to Windows 10. The computer dept has a guy named Jeff in it who helped me add a 32 GB thumb drive. He even told me where to get the file link to install my upgrade. Not only do the staff there go the extra mile like Jeff did, but they have good attitudes too. I love this BestBuy. read more

The Best buy website clearly noted when I was shopping for a headset for a computer online from home that available stock needed to be checked at the store. When I arrived at the store's nearly completely empty parking lot, I noticed a line of uniformed employees chatting in front of the store, a few customers entering, and a tent with a line of about five customers waiting to pick up prepurchased items. As I looked for a place to lock my bicycle (found no good one, so I selected a tree in the parking lot about twenty feet from the store) I was approached by a tall curly-haired female employee. I was surprised to see her immediate aggressive, seething, and haughty body language and vocal tone directed at me before I could even lock up my bike. I had not yet made contact with this person, but was sorry that, by the looks of the situation, I might not deal with only a cashier after entering the store and selecting the product I wanted myself. She asked me what I was looking for and I tried to say I would really like to go and take a look inside but before I could finish my sentence she shouted over me with a sneer that I would never be entering that store and ended her sentence with a wry smile. She was wearing a mask, and her sneer was so apparent that it showed in her eyes and cheeks. This was beyond rude and inappropriate behavior but I still tried to work with her, describing the product that I was looking for. As she had not allowed me to finish a sentence, she then again asked me what product I was looking for and I tried to respond that it would depend on the relationship between the price and the features, but again she interrupted asking what I was looking for. This was, now flat out verbal assault from her. These interruptions happened two more times and each time I replied (or attempted to) that it would depend on the relationship between the features in the price and I would have to look and see what they actually had in stock. She then interrupted me two more times, shouting that she saw the same website I did. I told her that the site I viewed noted that I would need to check stock availability. She then said that I was lying when I said not all the items I saw on the website I viewed were in stock. She kept repeating that she looked at the same website I did although I can assure you she was not sitting next to me when I was on the website earlier that day and therefore could not have seen the same website that I looked at. This young woman (perhaps late twenties, approximately six feet tall) was simply aggressive rude, assaulting and dishonest. I did not respond to her 3 shouting interruptions, or the fact that she was calling me a liar which is not only rude but totally incorrect as everything I told her was the truth. I did not raise my voice to her as she immediately did to me either. I simply asked her not to be rude. At that point she turned around and sauntered in a triumphant manner to the sidewalk in front of the store about 20 feet away with the rest of the employees. I told another employee what happened and she immediately stiffened and began the very similar seething behavior towards me. Again, I ignored this second batch of bad behavior, and simply try to do business with her. I never raised my voice with anyone, never said anything but the truth, tolerated misinformation, constant verbal assault and interruptions, and simply tried to do business. When I described the rude behavior to another uniformed employee, two other employees I had not spoken with and who had admitted spontaneously that they heard the very rude first employee shout at me interrupted my conversation and told me not to be rude. Again, I was being very polite, never raising my voice, and simply stating what happened 20 feet away earlier since these employees directly in front of the store could not hear what I was saying only what she was shouting at me as they all did identify and confirm. The second employee told me that hundreds of different brands and types computer headset headphones were physically in the store in stock and (strangely) not the ones that I found online (?), directly contradicting many things that the first employee had told me. All of the aforementioned actions of patience restraint which I displayed were absolutely not performed by the three employees who verbally assaulted me in front of the store. The impression I got is that this place employees a club of abusive employees who might do their job if you give them the impression that their abuse is normal and you are there to serve their abusive, often sexist and bigoted desires. If you read through the Yelp reviews you will see a pattern of hubris and abuse that makes the store a very toxic human environment. If you have to buy something here I suggest buying it online or waiting until you don't have to talk to any of the extremely unwell people in uniform there. If you have to go, go in a pair with one person taking video. read more

Went to buy some iphones that were on sale; the counter kid Joshua must have been programmed in "No" because every answer to every question was "No, no, no." He had No idea about the ongoing promotion, no knowledge of inventory, no interest in helping make a purchase. I ended up going through Best buy online to make the sale, and let them know the Redding store is terrible. read more

Great staff working on a Sunday night

Got a email saying my wife's iPhone X is in. Go to pick it up and they said it was a computer glitch and it's not in yet. Said to wait for a second email for arrival. This will be the last time I purchase a phone here. read more

The sales Rep at the Redding, CA store lied to me. I bought a $159 Aluratek - 10" Widescreen LCD Wi-Fi Digital Photo Frame. The Rep told me that the frame has no warranty but Best Buy would sell me a 3 year warranty for $40.00. I bought the warranty. When I got home I discovered that Aluratek warranties the frame for 2 years, and the Best Buy extended warranty is good for only 2 years, not 3. Furthermore, to validate your Best Buy warranty, you must create an online account, which they then use to flood your email with advertisements. Never, ever trust this store. From now on I shop at Amazon. read more

This place is the reason I love amazon! I tried calling this store over and over to see if they had a product in store and was hung up on several times. Almost like they just didn't care to sell anything. But like I said, Amazon is cheaper and I'll be receiving my package tomorrow! I urge people to check amazon for better deals and better customer service! read more

If I could give no stars I would. Terrible customer service over the phone. Spent 30 mins on the local number just to have me bounced to Georgia. I used to think highly of this business. But proof is in the pudding. Sadly Walmart has more integrity. . That says a lot... Will not do business or being business in. Sadly Walmart has outdone your customer service and that speaks volumes.... read more

There is no way to reach a live person via the Best Buy Redding phone number. It's complete mail jail. So if you have a question or problem plan to make a return trip to the store. read more

ASK FOR TYLER CRAIG!! My daughter and I got new computers and both wanted Microsoft Office installed, so instead of ripping our hair out trying to do it ourselves, we sought out help from the Geek Squad. I, being less tech savvy, also needed to make sure that everything on my old Mac made its way over to the new one. We were lucky enough o meet up with Tyler Craig, consultant with the Geek Squad, he proceeded to give us what I would consider excellent and personalized customer service. Both my daughter and I have been in the customer service industry for a few decades (combined) and we both agreed that this level of customer service deserved a yelp review. He patiently explained all of the options available to us for the software downloads, he gave us some tips on how we could locate info from within my old computer and did a fabulous job of explaining why the Best Buy tech support package would be a great value for us as well. He went into great detail about all of the ways that we could take advantage of it right away to make it worthwhile. He offered to go ahead and just grab a large enough USB drive to back up the data from my old computer, so I'd have it on hand just in case and making sure to grab one that was on sale. While glancing at my cell phone, I commented that I'd be needing a new glass screen cover soon and in addition to everything else, he asked what model my phone was and jumped up to grab that as well. After quickly installing it for me, he handed me the warranty card for it and encouraged me to do myself a favor and fill it out. I'm sure other employees would be able to handle these tasks, but it was how he did it. He was friendly, efficient, patient, organized, informative and genuinely seems to enjoy what he's doing. We spent a lot of money at Best Buy today and it was totally worth it! Tyler is a definite asset to Best Buy and they are lucky to have him. I'd hire him in a red hot minute! read more

I purchased an open box item and trusted their excellence and attention to detail so I did not check inside the box to verify what was pictured on the front was indeed what was inside. I tried it at home and when it didn't work well I attempted to return it. I was then informed that it was a different brand that what was inside the box and told it must have been switched after purchase because they would never make that kind of mistake because they don't even sell that brand. I am not a tech guru to know brands of wires and did not switch anything after purchase. I have been shopping there for years and never had an issue but... guess there's a first time for everything. Check your boxes for open box items because it could happen to you. read more

I purchased a tablet,keyboard, and other items with the understanding that when the keyboard went on sale I would be given the sale price. Just bring in my receipt, It did go on sale and i was refused the sale price. I will not return to Best Buy due to their misleading practices. read more

I have to say this before I start my review of this particular store: I have always been, and will continue to be a fan of Best Buy stores. I love their price match philosophy and always find good deals at their stores. That being said, my experience at this Redding store, with the Geek Squad in particular, has been nothing short of horrendous. On 10/25/2012, I dropped off my laptop to the Geek Squad because my fan had been running EXTREMELY loud and seemed to rev up constantly. The gentleman that I dropped off the laptop with was very nice and cordial. He explained that there was a good chance that there was a lot of dust in the computer and that it made cooling the laptop difficult for the fan to handle. He also advised me that there may be some issues with software running constantly. I was told to expect the computer back on around the 31st and was OK with that. On Monday the 29th, I was told to come into the store in order to provide some further direction regarding the repair. I called ahead and learned that I should provide an external hard drive to back up the data before I proceed any further. When I arrived, I waited for literally 25 minutes before getting to speak to a Geek Squad associate about my computer. He told me that to do the data backup, I would need to pay $80. I quickly directed him to return my laptop so that I could just do the data backup myself to avoid the $80 charge. At this point, the associate told me that it would be impossible to do the back up myself, because they had removed some 'issues' on the computer that had accidentally corrupted Windows. So, despite the fact that I dropped off a computer that Windows was still running on, they wanted me to pay the money to protect my data. I admit that I should have done it before dropping it off, but I hardly expected these 'experts' to get my computer to a point where the only way to recover my data was to pay them $80 to remove my hard drive and hook it up to a machine in their store. To make matters worse, the associate told me that they knew removing the 'issues' they found would make Windows inoperable, as it almost always corrupts Windows. So, they did a 'repair' they knew would make it impossible for me to access my data so that they could charge me to retrieve it. Nonetheless, trapped as I was, I agreed to pay the money just so I could get the computer back. I was told to still expect my computer back by the 31st. On November 1st, I arrived thinking my computer would be ready. When I got there, I was shocked to find out that they still hadn't started backing up my data. In fact, their computer system still said they needed authorization to proceed with the backup. At this point a Geek Squad guy came out from the Geek Squad cave and told me that they were starting it, but that my computer had been waiting in line for repair. I was furious. I asked to speak to a Manager and was directed to a female at the door. After explaining my situation to the Manager, she went to the Geek Squad cave to get me an answer on when I could get the computer back. After several minutes, she came back and said that there was nothing she could do. I asked when the computer would be ready, and she refused to give me an approximate date. When pressed for one, she said that she didn't want to get my hopes up by giving me a date. I continued to press, and she said "well, two weeks i guess. There, now you've got a date." Her absolute disregard for the fact that I needed my computer back in order to conduct business was appalling. Today is now Monday November 5th, and the 'Repair Status' online is now saying "We need to speak to you before proceeding with your repair." This is starting to feel like the twilight zone. All but one of the associates i have dealt with during this ordeal has been completely callous regarding my situation. With retail clerks so immune to the needs of the customer, this store doesn't deserve your business. read more

This past Sunday my husband and I went to Best Buy because his cell phone was completely dead. The young man who helped us at the cell phone counter was possibly new because there was an older employee standing next to him and looked like he was training him. My husband told him what was wrong and the young man told us it was possibly the battery and we would have to go to a battery store to buy one. He also told us that the battery would cost anywhere from $50 to $100 and that might not even be the problem with the phone. He warned us that it was possible we would lose all of the stored information even if the battery worked. He also told us to not go to a Verizon store because they work on commission. He told us our only choice was to buy a new phone. We said we were not able to purchase a new phone at this time. So we left and later that evening my husband picked up his phone and was looking at it and noticed a small pin hole on the side of the phone. Ummm, it looked like a RESET button. He pushed the button and guess what? His phone turned on and is working perfectly and all contacts and pictures are still there. We are done shopping at a store that either hires employees that have no idea what is going on OR is that how they train their employees? Either way they are crooked and we are done with Best Buy. Our credit card is being cancelled. read more

I recently purchased a new tv from here. I was almost instantly greeted by one of the staff members. He was very informative in talking out my purchase with me. He was very patient with my questions and was extremely helpful! These bigger purchases can often be nerve racking, but this was my best experience yet! read more

I hate to pop in this store unless I know exactly what I want because I tend to spend more than I need to. The staff is pretty available and half the time they're knowledgeable. If they need to, they can look up merchandise on the computer... if they know how to search. I had a couple girls who were pretty clueless, trying to find a DVD title. But generally, they're great. Large selection of merchandise although, I wish they carried music singles and mixes. Clean store and low pressure salesmen. read more

I will NEVER shop at this store again. Your sales person gave me false information and you did not back him up as a store and I was hung to dry! I spent well over $1000 on a new washing machine and it leaks. You replaced it once and the new one leaked. You told me to wait till the new model comes out so the design flaw would be fixed. I did just that. Now you fired my sales rep and will not stand behind my washer. You are NOT a reputable business and I will not purchase anything from you again no matter the cost. Very poor customer service!!!! read more

Althoe I'm a fan if Best Buy...I'm not a fan of this store...the last three times that my Husband and I have asked for help we are dismissed, or we get the pointer.."Its over there" and left on our own to figure it out. We have bought Electronics here just ti bring it home and not have proper instructions on how to set up & use or we use it and it breaks. Service People here really could use more training... read more

Joshua H. In the cell phone area is obviously irritated with his job and maybe should look for something else to do. His attitude is horrible and his patience is very short. Bad customer service all around and literally everything I or my partner said he asked "what". read more

Horrible service, blatantly lie during sale. Often sell products missing pieces or already broken. Ample miscommunication. Manager is worthless. Store is worthless. "Policies" are worthless. I've never bought anything here and not had it be a huge headache. Definitely worth driving a few hours to avoid ever going to best buy again. Seriously I've spent thousands here, and i'm never going back. Every single time its a miserable experience and they don't care to fix their mistakes. read more

Your customer service every time I have come in was amazing and I have always been pleased with it and I have purchased a GOOD amount of stereo equipment, a flat screen, home stereo, all our Christmas presents for our whole family there and have done our fair share of spending in your store. That being said, my Grandpa bought my Grandmother a Kindle Fire for Christmas and she had no idea how to use it so she came in to see if anyone could take two minutes to show her how to turn the thing on because she is older and does not understand computers very well. She couldn't even turn it on. She asked the employee if he could help her and he said for X amount she could take a class that teaches the basics and for X more she could buy additional classes after spending TWO HUNDRED DOLLARS on a Kindle they couldn't take two blasted seconds to show her the basics they instead thought, "awesome she is older and we can get her to take a class and make some $$$.. I manage a local store and if ANY customer ANY age comes in and needs help with anything I will bend over backwards to help them because that is what people come back for, they come back for customer service. Additionally my Mother bought my father an iPad ($500+) for Christmas and gave him a screen protector that the sales Representative told her if he brought it back in they would install it for us NO problem. The following day my father came in to have it installed on his iPad and upon walking through the front door was not approached by the desk lady to have his protector package marked with the gun saying that he had it when he came through the front door and already purchased it. Mind you my father is a slightly graying very polite 54 year old Dr. not exactly your stereotypical thug shoplifter. He approached the lady at the booth and asked her if he could see about getting his protector installed and explained that he got it as a gift and that his wife had told him that they would install it for him. She politely directed him to the appropriate department and he was greeted by a Representative that was not very helpful.. here is the dialogue to help clarify.. "Hello my wife bought this for me a few days ago for Christmas present and they said I could come in and have it installed on my iPad?" My dad said politely. "Umm Nope not this item you didn't" He said with a crooked smile as he held it by the corner and waived it. "What do you mean? I'm sure she purchased it here." He replied. "Well if you had purchased it here it would have been marked at the door and it is clearly NOT marked.." He continued to smile as he gestured toward the unmarked package "Oh well I did NOT see the sign at the door saying I had to have one on it but I assure you if I bought a $500+ iPad why would I steal a $25 Cover for it.. Like come on.." "Do you have any PROOF it was purchased here?" he said as he arched his back and rested his hands on his stomach. "Well it was a gift so no I do not have a receipt but you can look at security footage or something because I walked in the door with it" My father at this point was SO late for another appointment and rushed because of the run around. Luckily another lady that worked there was standing next to the rep behind the counter said she saw him walk in with and vouched for my dad so he wasn't beaten and tasered by security. The guy said that he could look it up on the reward zone card and your reward zone program was DOWN for the period we purchased everything because it was over loaded due to the holiday madness. So he was still in disbelief and charged my father SEVENTEEN dollars to install the case. I would not have paid it on principle but he was late and did not care so he forked it over and 20 minutes later he was out of there. I'd Be ashamed.. read more

This best buy has the nicest and detailed oriented staff I have ever experienced in any retail box store. My wife and I wanted a new tv I settled on the Sony 65" 4k tv for 2799.99. I needed a tv stand and speaker system to go with it. When I asked Javier the sales associate helping me "who was super awesome to work with" for a good DEAL on everything with out a hesitation he called up the manager and bam! gave me a great price and the manager was also really nice to talk with as well. Sorry can't remember name of sales manager, but I would buy him a beer, really good guy. Any who, great service great people. Great best buy store here in redding! read more

I am frustrated and offended by the way I was treated at the Redding Best Buy today. I truly expected more from the Geek Squad and especially the manager!  I stopped by this afternoon to drop off my new laptop (and old one) to take advantage of the free data transfer offered by the TotalTech support package. I signed up for this when I recently purchased a new Samsung laptop (while visiting my sister in Phoenix over Thanksgiving).  I wasn't able to have the transfer done there because I left immediately after the Black Friday deal, but still purchased the TotalTech support because I was assured I could take have it done at any Best Buy stores. This is a bit complicated, given that I live in a rural area and the two nearest Best Buy stores are either 90 (one way) to the north or 60 miles to the south. As it happened, today I was passing through Redding, and figured I could conveniently drop them off, reducing the driving to just one 120-mile trip for the pickup once the service was completed.  However, the Redding Geek Squad person very rudely informed me that since I didn't have an appointment, I'd have to come back at the next appointment - which is 2:40 tomorrow.  I said "No, I'm here now. I'm not going to drive all the way home tonight only to turn around and drive the 120 miles again tomorrow; and AGAIN the next day (or 2 days later) to pick it up!"  I also spoke with one of the store managers there who was just as rude as the Geek Squad desk greeter.  Again, without an appointment to do the paperwork, I could not drop off.  I requested to complete the paperwork myself (without anofficial appointment) but she would not agree to it.  Multiple 120-mile drives is the only way.  Sorry, not for me - I'm canceling this overpriced and useless TotalTech support membership and hopefully can get my money back. Also will not be supporting the Redding Best Buy again. read more