Five stars for Chris! I came in looking for a long-overdue printer upgrade (mine was from 2016) and realized quickly how much has changed. I didn't even know where to start, but Chris was able to pinpoint exactly what I needed. He was very knowledgeable about the different models and catered his recommendation to my specific situation. His customer service was top-notch and very welcoming. He made a confusing process super easy! read more

Things have changed a lot physically. The layout has been updated since the last (very long) time I'd been here. I was mostly wasting time until the Daiso store grand opening line was minimized, but I was looking for a new computer. The poor dude working the Chromebooks looked so forlorned. As I got to the Windows machines, one of those people working the area talked to me. I told him upfront that I wasn't ready to buy but wanted to see a certain machine. He was having trouble finding it, said that it might be in the back. He got Jose and they were looking together and they found it fairly quickly. We talked about permutations on the model and prices. I had hoped to actually find last year's model for a deal but I was too late. I'm normally without a car, so it's not easy to just visit a store. Anyway, they were surprisingly good. I also looked at the photographic section and it was less good than it had been. It's a wonder they sell any cameras. read more

IDO NOT USE GEEK SQUAD!!! purchased a 24 inch gaming monitor for my Mac Mini, and I paid $150 to have a GeekSquad to connect it properly. I was scheduled fir an appointment on Saturday between 2;30 - 5;:30. I tried several t, I did checkimed to find out the arrival status, but an AI agent kept hanging up on me. When I finally resorted to calling the Modesto store where I lbought the monitor, and I was told by a rep just to wait because they didn't know. After waiting for hours with no tech, I asked my credit card for a credit for the $150 I was charged by Best Buy. Afterwards, I checked and my orderthat my order changed status from ASSIGNED TO SCHEDULED! read more

Abraham at the modesto Best Buy was very nice and helpful..I had questions about a printer I had bought and he was very knowledgeable with looking up my account on the computer. Keep him on the payroll....thank you very much read more

Purchased an Excellent condition open box 65" OLED TV on Best Buy.com on 3/2. Picked up at the Sisk Rd store in Modesto Ca. on 3/3. The store employees loaded the poorly packaged box, (2 Best Buy boxes fitted together), into my car. I said we ordered the Excellent condition TV, they confirmed this was the Excellent condition. Upon unboxing the TV I found that the remote control and other normally incudes cables and brochures (set up, warranty) were missing. I called customer service and they recommended I repackage and return the TV for a refund. This is extremely inconvenient as I live 1.5 hours from the store. I'm very disappointed and dissatisfied. I spent ~$4k at Best Buy in 2025. I would expect they'd appreciate my business more and ship me the missing components. read more

DO not order online they are using a company called roadie to deliver items. These are under paid gig workers and if something happens with the delivery you have to wait 7 to 10 days for a refund and then reorder the product. Not we will send another one out or any other options just wait for your refund your welcome to reorder the same unit. read more

I have purchased at least two dozen large appliances from Best Buy over the years with great customer service. That has all changed now. Purchased a new refrigerator in September, by November the ice maker was not working. You have to call the manufacturer for repairs now, and they are an out of state call center. I schedule the tech, he comes out and says he needs to order a part and will come back to install it. No word for 4 weeks. I scheduled 2 more dates for service, and they were no shows. I will never purchase anything from Best Buy again and never again anything frigidaire!! Terrible customer service for both companies. Wasted my time multiple times, on hold for hours, on a chat now for 20 minutes and still no help. Will have to load up a full-size refrigerator and take it back to the store for a refund! read more

They were very understanding, fast and helpful. I would definitely recommend going there.

I don't think I've ever had a good experience at this bestbuy when i would come in the store when i was still debating what tv to buy or was browsing for a soundbar nobody came to me and asked if i needed help they were always just talking amongst themselves. I wanted to return some solo beats and buy some studio beats instead so the young girl at the register said that I can go get the ones I want come back in line and pay the difference so I did. As soon as I picked up the box of the studio beats another lady that worked their started staring at me and followed me to the front at a distance like if I was going to steal it. Then when I told the girl at the register she just laughed. read more

Appliance customer service is awful except for Albert. When you call you Noone is available in the store. Extremely frustrating

Great store always has wath I need thank you best buy quality products at a great price

I Just bought a Samsung galaxy A15 5G there 12/10/24, and I had no help activating it unlike a few years ago they would always ask you if you wanted then to activate it. long story short I tried to activate it at home but I accidentily damaged it. I took back this morning but recieved no help and no refund not even a partial refund. My Parents and I have bought sound systems, tvs, security cameras, basically have spent thousands of dollers there in the past, but not anymore. Shane H. read more

Came here to look for a new camera. Conner was absolutely amazing. Took his time explaining how different models worked and helped me find the perfect Sony camera to fit all my needs! He was patient and didn't pressure us into making a choice right there and then. HIGHLY recommend him for all your camera questions. read more

The service in the store is good. The phone support is so awful. I gave only one star because of the store. I have been on the phone with 6 agents in two days. All the information I have received was wrong. Additionally, communication is not clear. I've been on the phone tonight over two hours trying to sort out if I'm going to be able to pick up my order in Tracy. I know Best Buy doesn't care about one customer and I understand consumers don't have many options but it has been an excruciating experience. And after all the waiting, all the requests for a supervisor, I was hung up on twice, and I still never got to speak to a supervisor, but according to the last person that I spoke to this is going to be escalated to corporate so I can't imagine anybody is going to call me back! if you buy something from Best Buy, please beware if you were going to arrange for pick up. read more

I bought a refrigerator 2 weeks ago sales man said it will be delivered on tue. Tue came and no fridge I try calling store it doesn't late u talk to anyone . They route your call to a call center Call center I talk to 4 people same ? Name phone number they ask. All they say is it's not letting me see why but they don't have it at the wear house. I go to the store they say warehouse it's closed we will call u Tue . Tue I get a call from a so call manager said they found it delivery schedule sat sep 7 Today no fridge I go back to the store manager said we have 35 in the warehouse. So if they have 35 why can't I get the fridge I payed for ? They don't know read more

I will be short. Ask yourself why these big box stores are closing? When you see signs like the one posted where you can't get a console in the store, really makes me mad. All you do is waste the customers time and gas like me. I drove from Turlock to the north end of Modesto just to see these ridiculous signs. read more

Best Buy - Modesto - Numerous signs like this - Electronics Near Me - Modesto, California

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I love this Best Buy . The employees are all friendly and extremely helpful. They for the most part always well stocked & have a big selection of electronics, phone cases,etc. It's a perfect location right off the freeway next to target . And I appreciate that they offer curbside pickup. It's so convenient when you are in a hurry. Today I was busy so I did curbside. I didn't have to wait long at all. Employee came out in 3 minutes .. read more

Best Buy - Modesto - Electronics Near Me - Modesto, California

I bought a chromebook a few months ago. I wasn't told that no all printers were compatible. So I went back and bought a printer that was told by the Chromebook's rep that the one he sold me would work. of course I take it home and didn't unfortunately try to set it up until the return deadline had passed. I can back and I just wanted to upgrade the one they sold me and pay the difference. They said sorry the return availability had passed and that i could make an appointment with the geek squad another $99.00 's. Best Buy cost me over 800.00 for useless equipment that do not communicate with e other. They definitely do not care about customer just the all mighty $$$. this will definitely be my last purchase. read more

Why have pick up in store if you don't have someone doing the job to make sure it's actually ready for pickup at a decent time . And to get there and have the employees tell me he is unsure of when it will be ready for pick up. Lack of management, to make sure there is enough employees to be doing the jobs, to make sure customers get the things they paid for quickly. Terrible . Going on 5 hours. I'll come came to see if I get an update what a joke read more

Went to try to recycle a tv we bought from them because the bulb went out just two months after the warranty and their site says 49 inches or smaller but then the manager said 43 inches or smaller. Talk about misleading customers about not wanting to provide a recycling service on tvs they sale us. Had to find somewhere and pay. read more

I came in two days ago and getting laptop fixed. A big disappointment the Greek team was no help - he rushed me out as if he was eati g Ori was disturbing him - he took my number and I had to ask him was he giving me a appointment? He replied oh I didn't know I wanted it I left with my husband. We went to computer guys and they fixed it in the same day. I shop around for a new laptop. I walked back in two day later I knew exactly what wanted no help needed. In and out.. read more

My review is for Christian who is the Google Chromebook Rep. He was extremely helpful... and when I say extremely helpful, I mean it! He picked my things up when my children dropped them, helped carry my things when I had my hands full, and walked them up to the counter for me! You don't find helpful and kind like that very much any more. In addition, he was very nice to chat with and answered all my questions about laptops. He mentioned being partial to Chromebooks, obviously, but gave me what I felt was unbiased advice in regards to Chromebooks and the other laptops I was considering. Thanks Christian! read more

Best Buy is a good place to find and buy electronic things but they also have fridge wash and dryer icemaker stove price share of portable .

I was in there Wednesday afternoon, thinking I'd be in and out. Not so.... When I was ready to pay/checkout. No one would help, no one helped for at least 10 minutes , no body at the check outs. ‍ finally one of the employees came up and asked if I'm ready.. I said I've been ready and they didn't even say sorry for taking so long. I think I'll shop at the riverbank location for now on. More employees in there than customers at this time of day, didn't matter, No one bothered to ask if I need help with anything.. ‍ read more

Shopping for a laptop. Got help from Stephanie regarding the various models on display along with prices and features. We went through the two different warranties and pricing. I was able to choose the model that fit my needs and am happy with the purchase. Thumbs up for store associate, Stephanie for helping me with my purchase decision. read more

I use to love Best Buy but that was until they screwed me out of 1000 dollars. If you do buy something make sure you don't put it on their credit card. Very sneaky business practice! read more

Such great customer service!! We had an amazing camera guy help us out when we were looking for a beginner camera today. He was very patient and knowledgeable, answered all of our questions & concerns with true answer not just upselling recommendations. His name was Connor and we will definitely be coming back to this specific location in hopes to see him again! Thank you Connor!! read more

Deceiving practices. Sells me a dryer and doesn't tell Me I have to buy Their cords and coils to be installed. Bought them somewhere else. And come to find out Best Buy is out of the coils I would have Had to buy to have it installed. read more

I just need to give a shout out to Best Buy for hiring some terrific agents. We have been buying all kinds of products including electronics from there for years. We are a member of total tech so that we can have Geek Squad Tech come here and help us with our technical issues. We have been so lucky to have two especially great agents. Come here numerous times and help us out as well as a gal at the actual store. Many thanks to Carly Roman and Byrum for all the help you've given us in a positive manner. It is very obvious that you truly care and kudos to Modesto Best Buy for hiring the best people. read more

Angelo helped us out with picking up a new sound bar for our TV. He was informative, and gave us direction with choosing a system to fit our needs and budget. read more

I'm not sure if this location is closed down like all the rest locations but I've called during their supposed work hours and you can't get anywhere on the phones it just says that you're calling not during work hours and for you to call back later after walking through 20 steps, and being on the phone each time for at least 15 to 20 minutes just to be told they're not open When it clearly states that they open up at 10 o'clock. Get you have to get her best fire close down your service already sucks and now you're not even gonna open or help customers none of you people deserve to have jobs. read more

A reality check. Your stuff is out of stock? Order online and pickup at the store. How much storage space do you think they have? Want to know why everything is behind glass? Because animals come in every two or three days and rob the place. Want to know where security is? They fired them as a cost savings measure. Want to know where all the staff went? They've trimmed positions and reduced their hours. Want to know why the closed the Riverbank store? It underperformed. You vote for a liberal hellhole environment and are all put-out because your to ignorant to plan ahead. Order online or not at all. Vote to put felons behind bars. Use your brain! read more

We are in this Best Buy almost every other week. I've noticed Everytime we come, mostly all employees have a smile on their face. Always greeting and asking if we need help This yelp review is specifically for one person. James Smagon. We came in to purchase a Tv for my father and James was the one to help us. He was so sweet. Full of knowledge, helpful. He gave us all the outlets. Looked up other TVs for us at various prices. And he even gave us his honest opinion which was very much appreciated. He showed us the difference between brightness and color conception on various TVs. Honestly he is a true seller and an awesome, genuine employer!! GIVE HIM A RAISE BEST BUY. Anyways thank you James!! With your help I am 100% confident we ordered the very best tv for my dad's Christmas present!! read more

My 5 stars is for the employee Winter. She was absolutely amazing! So smart, kind, and helpful during a very busy day!! She made my day, and answered ALL my questions! Thank YOU Winter! read more

Joel in the digital imaging department was knowledgeable and personable. A true asset to your company. Really helped answer all our questions and helped us pick the right products. Will be using Joel For all our imaging needs. Thanks for the great experience. read more

Went to Best Buy's today fir a new labtop. George and Mark helped me through the process. George was very helpful in helping me pick out a great product then passed me over to Mark. He helped transfer all my info from the old labtop and onto the new one. The whole process was very friendly and done in an expedient manner. Good job I'll be back. You can buy a labtop at a lot of places however you will not get this kind of customer service. read more

Great experience with this Best Buy. They are handing out masks at the door in case you forgot to grab yours or just don't have one, and were super welcoming. The Geek Squad had me in and out with all the information I needed and were incredibly accommodating. read more

Hung up on twice with no contact. Over an hour on hold. Will update if I have a good experience and get what I need after now requiring to drive from Merced because they were not available to answer questions. Already frustrated, and now, how do the employees think I'll be when I drive all that way to find out they don't have it. This is why big box stores are dying. They could focus on their strengths of being able to interact with customers, but instead, they choose to become an even greater inconvenience? read more

Best Buy - Modesto - On hold for over an hour. Hung up on multiple times. - Electronics Near Me - Modesto, California

This review is embarrassingly late at this point but I've been meaning to send a huuuuuuuge bundle of kudos to a gentleman who helped me pick out a camera around Black Friday (I believe his name is Jackson???) I came in with my parents to browse photography/videography cameras and Jackson walked me through the whole process of choosing the best camera/lens for what I wanted (it ended up being the Canon R8 and 50mm lens. I'm in love with it). He went above and beyond to answer the million questions we had, and he did it in such a way that we knew he genuinely cared about helping me find what was right for me. All his wisdom was spot on and I am so grateful to have met him. Flash forward to now, I was just booked to photograph my first wedding! Jackson if you're reading this, you rock and that 50mm lens is indeed the best! And if Jackson's manager is reading this, please give him a raise!!! read more

A terrible customer service experience. Now, I understand that sometimes hands are tied in certain situations. However, this situation was beyond upsetting. I was ecstatic to pre order a PS5 from the Sisk location for delivery. Elated and shocked, even. I got the confirmation, I had everything ready to go. Between the time I used my card to hold the item and the time it needed to get charged to my card, I had a fraud problem on that exact card. I attempted to update my payment information when my cc company gave me a new card, but since the order was in limbo, I wasn't able to. I called the customer service line and they told me there wouldn't be any problems, I would simply update my payment information when I received the declined email. The time came for my extra remote to be charged to my card and shipped, so I went to update and confirm my purchase. It would NOT take any of my valid payment options. I carefully reviewed EVERYTHING! I tried my debit card instead. It refused to take my new payment options, which had plenty of funds and were perfectly valid and correct, and it AUTOMATICALLY CANCELLED MY WHOLE ORDER. I called again and they said YOU CAN'T UPDATE YOUR INFORMATION ON AN ITEM NOT CURRENTLY IN STOCK!??!! AND YOUR ITEM IS GONE FOREVER?! I was then told there would be no stock left after the pre orders, and they can't do anything. I PRE ORDERED ONE!!!!!!! I can't even get ahold of anyone through the actual store number. It stays on hold and nobody ever picks up. I'm incredibly disappointed and LIVID that I WAS TOLD 2 DIFFERENT STORIES, that they DIDN'T AND WOULDN'T HELP ME remedy the situation, and that they DIDN'T/WOULDN'T do anything for me to fix it. They should have allowed me to update my information on my existing order! THEY WON'T EVEN RESERVE ME ONE! ThErE Won'T bE aNy eXtrA eVen ThOugH YoU teChNicaLlY hAd oNe pUt aSiDe bEfoRe I had a pre order and now I probably won't get one for a long time since Sony sucks at releasing anything new, and BEST BUY BOTCHED THE RELEASES ON TOP OF THAT. If I wasn't able to order one in the first place, fine, that's life. But I had my hands on a pre order, and Best Buy forcing me to lose out on it was a punch in the gut. YOU SUCK. *edited for spelling from when I was angry typing read more